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Junior sales associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

E. Duff Wrobbel Ph.D.,

Joseph Hancock

Below we've compiled a list of the most critical junior sales associate skills. We ranked the top skills for junior sales associates based on the percentage of resumes they appeared on. For example, 31.9% of junior sales associate resumes contained inventory control as a skill. Continue reading to find out what skills a junior sales associate needs to be successful in the workplace.

15 junior sales associate skills for your resume and career

1. Inventory Control

Here's how junior sales associates use inventory control:

Provided customer service while maintaining Junior Department by assisting in inventory control.
Executed price changes, sales, markdowns, merchandise stock outs and inventory control.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how junior sales associates use customer service:

Provided professional customer service by actively seeking out customers to assess their needs and provide assistance.
Organized and maintained department appearance while performing customer service duties.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how junior sales associates use pos:

Serviced retail customers by processing purchase orders/request and deliveries; displaying specific POS materials for advertisement and product announcement.
Performed sales responsibilities utilizing mobile POS system while marketing company membership services, ensuring client satisfaction.

4. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how junior sales associates use sales transactions:

Balanced providing customer with creating high-quality products - Performed sales transactions and cash management duties - Managed salesroom displays and backroom inventories
Completed sales transactions by accepting payments following established procedures for different types of transactions and calculating discounts when appropriate.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how junior sales associates use product knowledge:

Provided product knowledge and developed full hardware specifications for high-end client projects.
Greet store patrons, provide product knowledge, and direct customers to fitting rooms.

6. Client Relationships

Here's how junior sales associates use client relationships:

Generated new leads*Maintained client relationships*Designed advertisements
Developed client relationships to capture residential new home sales by demonstrating product features and providing relative information to potential home buyers.

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7. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how junior sales associates use sales orders:

Assisted the showroom owner with day-to-day logistical aspects including booking appointments, monitoring inventory and inputting sales orders.
Facilitated interoffice communication between New York, Chicago, and Pennsylvania to fulfill sales orders.

8. Front Desk

Here's how junior sales associates use front desk:

Greeted Members/guest upon arrival and assisted in maintain a professional front desk and reception area.
Check in/out at front desk.

9. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how junior sales associates use cold calls:

Sell products by cold calling in all lower 48 states.
Worked side-by-side with Financial Advisors, making cold calls, setting appointments, and executing trade orders for clients.

10. Buy Side

Here's how junior sales associates use buy side:

Arranged and coordinated external meetings between buy side portfolio managers and senior company managements/research analysts.

11. Sales Process

Here's how junior sales associates use sales process:

Engaged customers in sales process.
Engaged customers to cement relationships Assisted in the sales process & prevented shoplifting Maintained store cleanliness & organization with merchandise inventory

12. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how junior sales associates use sales support:

Provided external sales support to Senior Vice President of institutional sales covering Manhattan and Philadelphia.
Provide data entry sales support to Account Managers by accurately processing quotes for commercial buyers of electrical engineering components.

13. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how junior sales associates use scheduling appointments:

Assist Sales Professionals in requested administrative duties including: file organization and maintenance, scheduling appointments and contacting Buyers.
Manage multiple projects including drafting communications, scheduling appointments, and planning travel arrangements.

14. Customer Complaints

Here's how junior sales associates use customer complaints:

Performed Cashier responsibilities, handled customer complaints and provided feedback to the Store Manager.
Handled incoming calls and customer complaints while obtaining feedback on the available goods.

15. Customer Inquiries

Here's how junior sales associates use customer inquiries:

Handle customer inquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
Generated repeat business through exceptional customer service by addressing customer inquiries, solving problems and providing new product information.

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What skills help Junior Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What junior sales associate skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What technical skills for a junior sales associate stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all junior sales associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of junior sales associate skills to add to your resume

The most important skills for a junior sales associate resume and required skills for a junior sales associate to have include:

Inventory Control
Customer Service
POS
Sales Transactions
Product Knowledge
Client Relationships
Sales Orders

Front Desk
Cold Calls
Buy Side
Sales Process
Sales Support
Scheduling Appointments
Customer Complaints

Customer Inquiries
Customer Assistance
Cash Drawers
Financial Transactions
Customer Orders
Credit Card Applications
Top Sales

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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