Junior Supervisor Skills

• Participated in customer service and business administration activities.
• Developed sales and customer service experience.
• Cashier, key holder, daily inventory and stocking, closing/opening store, cash management, excellent customer service.
• Performed customer service duties such as responding to back-up cashier calls, assisting customers and answering phone calls.
• Respond to phone inquiries from store personnel, customers, and the customer service department.
• Directed and supervised employees engaged in sales, displays, restocking and teaching customer service.
• Set the standards for customer service expectations within their area by complying with company standards.
• Assist in POS (Point Of Sales) and Customer Service calls/back-ups.
• Offered excellent and friendly customer service at the front of store.
• Trained and mentored staff on sales techniques and customer service.
• Provided training to employees in customer service offices in Colombia.
• Maximized sales through focus on strong customer service.
• Provide excellent customer service to dining guest.
• Worked closely with customer service/order management to fill orders.
• Supervised training, customer service and restaurant operations.
• Position: Sales Associate Duties: Sell shoes, re-stock merchandise, customer service, Store closing duties including cleaning of store
• Managed others Responsible for setting floor plans Customer Service Cashier
• Cashier Customer Service Merchandise Unload the trucks Clean fitting rooms Overlook and guide other sale associates
• Bench Cutter Read lensmeter Contact/Lens Specialist Progressive Lens Reader Customer Service Order Clerk Tenting lenses

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• Supervised the day-to-day activities of departmental operations and personnel to meet established production, quality control and safety standards.
• Completed Monthly inventory counts*Maintained safety of Facility by following all safety standards, procedures, and guidelines.
• Focused on safety standards resulting in zero serious accidents or incidents during Supervisory period.
• Supervised the proper implementation of OSHA safety standards while utilizing composite risk management.
• Maintained accuracy, productivity, and safety standards using quality control methods.
• Performed quality control on various instruments and implemented safety standards throughout lab.

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• Managed the grand opening of Latitude 27 Jr. Club at Sandpiper Bay Oversaw daily land sports and water recreation programs.

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• Provided detailed written specifications for new merchandise as a resource for catalog copy and customer service.
• Provide award-winning customer service; build lasting relationships with customers; suggest new merchandise, and remind them of upcoming events.
• Changed the window displays, put up clings, new props, new merchandise, and dressed the mannequins.
• Planned and delegated layouts for floor moves and promotional, seasonal, and new merchandise moves.
• Finalized opening and closing store operations as well as collated new merchandise every week.
• Complete floor sets, merchandise new shipment, and complete weekly mark downs.

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• Directed, managed and supervised ten to thirteen sales floor department associates in store merchandising activities and floor operations.
• Assisted in the execution of merchandising to Company Standards on the sales floor areas.
• Set the departments to planograms Merchandised new product and clearance Replenished sales floor
• Managed key-holder responsibilities: store opening/closing reconciling cash, daily operations, point-of- sale procedures; day-to-day merchandising of sales floor.
• Managed floor inventory, arranging overstock and promotional displays; completed corresponding paperwork and updated and maintained the digital database.
• Monitor sales floor and stock inventory to provide accurate information to corporate on conference calls conducted every Wednesday.

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• Experienced in POS system including troubleshooting; handled currency and credit transactions quickly and accurately.
• Managed and implemented merchandising strategy for POS marketing and display inventory.
• Skilled at operating computerized cash registers, scanners and affiliated POS system
• Prepared transactions handling POS Microsoft Management Systems.
• Trained all employees on customer service and sales techniques to increase revenue as well as POS system and other job duties.
• Ring up all bar guest food and drink orders in a POS system and handle and maintain my own cash register.

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• Managed contract services relationship with Ford's Technical Publication Systems group, which included supervisory responsibility for 16 additional staff members.
• Maintain open dialogue with service coordinator and fellow staff members to ensure excellence in service delivery to vocational rehabilitation.
• Distributed problem correspondences pertaining to membership registration processing and/or related issues to appropriate staff members for action.
• Completed frequent performance evaluations to assess individual effectiveness of staff members and determine need for additional training.
• Supervised 6 hotel fitness center staff members and coordinated staff schedules including accommodation of personal training clients.
• Supervised a team of interdepartmental staff members positioned in administration, shipping and processing departments.

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• Maintained information regarding stolen property and emergency situations.
• Provided training and coaching on CPR procedures, Emergency Response Management (ERM) techniques, and triage exercises.
• Developed and improved policies and procedures for various security/emergency event response scenarios within a 24/7 operation that monitored 28 sites nationwide.
• Led emergency recovery efforts following Hurricane Sandy, leading cross-functional teams in a complicated, dangerous, time sensitive environment.
• Managed, and supervised twelve to twenty operators responsible for handling incoming emergency and non-emergency calls for medical professionals.
• Acted as founding member of safety committee and emergency evacuation team involved in compilation of evacuation plans.

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• Delivered training at an exceptional level using company standards.
• Ensured department was set to company standards based on monthly plan-o-grams.
• Performed targeted service evaluations ensuring the quality of troubleshooting and technical work performed, while adhering to company standards.
• Present Provides daily reports including scheduling, revenue and attendance records Assists in accomplishing assigned daily activities above company standards
• Demonstrated leadership skills by training and educating employees regarding proper work completion and adherence to company standards.
• Directed and supported facility personnel across college campus supporting cleanliness and upkeep of facilities exceeding company standards.

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• Communicated internal housekeeping tasks organization, stocking and cleanliness of store while meeting Company sales goals.
• Received numerous accolades from senior management for consistently meeting all sales goals while resolving sensitive issues.
• Contribute towards the achievement of the business objectives by meeting/exceeding individual sales goals.
• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
• Recognized by corporate executives for consistently surpassing my monthly sales goals.

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• Set up of electric and phone/internet service for mine reclamation job sites.
• Arrange set up of electric and phone services at new job sites.
• Ensured safety of material loading for transportation to job sites.

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• Check all hardware points, Assign MAC address and time to the communication cards.
• Served on two Task Force Committees addressing Horticultural Therapy and a committee to improve communication amongst the various therapies.
• Facilitated inter-departmental communication to effectively provide customer support.
• Develop internal/external customer relationships by providing understandable and accurate policy information through written/oral communication.
• Facilitated inter-departmental communication to effectively provide customer support.
• Facilitated inter-departmental communication to effectively provide customer support.

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• Performed triage/intake assessments, DSM diagnosis, developed treatment plans, provided diagnostic testing and coordinated medication services with staff psychiatrist.
• Participated in the development and implementation of the overall treatment model/program and individual treatment plans.
• Developed treatment plans, monitored patients progression and maintained records of patients interactions.
• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
• Audited treatment plans and progress notes to ensure clinical services were delivered appropriately and within the client's level of care.
• Assist in the implementation of treatment plans, child and family therapy, and weekly treatment teams meetings.

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• Provided training oversight and enforced high standards of personal conduct and job performance.

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• Conducted misconduct investigation, managed disciplinary actions, grievances and appeal processed, and maintained record-keeping in accordance with department policies.
• Supervised, counseled, evaluated performance and recommended disciplinary actions, if needed to the Zoning Administrator regarding permitting staff.
• Perform personnel-related activities such as hiring workers, evaluating staff performance, and taking disciplinary actions when performance problems occur.
• Evaluate employee performance and make recommendations for development, including disciplinary actions; complete semi-annual appraisal on each engagement specialist.
• Coordinated work schedules Administered human resource matters including disciplinary issues, writing and delivering performance reviews and conducting training.
• Manage 6 Patient Support Assistants while working in collaboration with Medical Administration Leadership regarding disciplinary actions and process changes.

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• Supervised junior enlisted personnel in daily inventory control procedures and equipment issue/return measures for 5 companies and 1 special operations platoon.
• Maintain inventory control, conduct quarterly physical inventories, and analyzed surplus and outdated inventory items on monthly basis.
• Inventory control - examination of inventory and receiving documents to identify accuracy or discrepancies from distribution centers.
• Partake in managing activities related to strategic or tactical purchasing, material requirements planning and inventory control.
• Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
• Managed warehouse operations, receiving, inventory control, and distribution of materials to manufacturing floor.

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• Job Responsibilities: * Worked as Deck Supervisor and handling a team of twenty four crew members i.e.
• Communicated clearly and positively with crew members and other management.
• Delegated responsibilities to crew members.
• Communicated hourly targets to crew members
• Liaised between over 30 crew members and upper management, interacting with management team to maintain all aspects of customer satisfaction.
• Trained all new crew members in hands on use of fall protection, tools and techniques of the trade.

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• Provide top level executive support for both Mac and Windows environments including configuration, deployment, management and troubleshooting.
• Provided day-to-day server/desktop/laptop/printer setup and support for approximately 1200 users on Windows XP/Server 200x Server locally and remotely.
• Provided prompt and accurate answers, utilizing all available resources including bank computer software applications in a Windows environment.
• Utilized Windows Systems Management Server to manage and patch local workstations/servers with software and security updates.
• Executed daily operations of installing windows and doors on a Government residential property.
• Reinspected finished product and packed windows per specifications into appropriate containers for shipment.

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• Collaborated with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
• Ensured quality patient care including medication monitoring, restraint and seclusion monitoring, and completion of treatment planning.
• Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
• Supervised and performed direct patient care activities on this 24 bed co-occurring detoxification/general medical/psychiatric unit.
• Conducted program services with the interdisciplinary team and community agencies to ensure appropriate patient care.
• Supervised delivery of patient care, including management and supervision of licensed and non-licensed personnel.

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• Maintained accurate records for departmental activities and attendance.
• Track inventory by implementing accurate records.
• Maintained and produced accurate records and reports for medical center department caregivers.
• Provided input into the development of budgets, oversaw rental and registration activated and ensures accurate record keeping of program receipts.
• Managed accurate records of all sales, receipts, and inventory for a $43 million dollar fuels account.
• Maintained accurate records of work in progress; checked and logged work orders and prepared monthly activities report.

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• Utilize inherent creativity to investigate, resolve and follow through on customer complaints resulting in production and implementation of new procedures.
• Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Managed and coordinated customer escalation process for the Department Manager that quickly documented all customer complaints and expedited problem resolution.
• Facilitate resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.
• Promoted to a supervisory role which included deescalating customer complaints and assisting agents with questions regarding standards of operation.
• Supervised seven military and one civilian who handled and resolved an average of 200 customer complaints/requests monthly.

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• Manage daily operations and communications for locations selling ticket/pass/ski and snowboard school products as well as overseeing overall guest service experience.
• Managed the daily operation of a neighborhood community center that provided quality recreational programs and promoted constructive use of leisure time.
• Assisted with daily operations, payroll-reporting responsibility, identified and recommended process improvements, and completed various projects as assigned.
• Managed daily operations, implementing and maintaining policies and procedures, ensuring compliance with federal and state bankruptcy regulations.
• Supervised the daily operation of a laboratory of 5 analysts executing release testing for raw materials and intermediates.
• Train, mentor and monitor associates in daily operational procedures, while effectively communicating individual and organizational goals.

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• Support and supervise machine operator to accomplish jobs orders with the highest quality standards.
• Support Engineering and Quality departments, responsible for coordinating equipment upgrades to increase productivity as well as improve quality standards.
• Designed and implemented operational metrics to capture and trend quality standards including first pass yield and continuous process improvement.
• Coordinated work between latex lab and quality assurance laboratories to ensure quality standards and productivity guidelines were met.
• Maintain quality standards by conducting first-piece and line-clearance inspection; completing production control charts; analyzing statistics.
• Managed inventory in accordance with company freshness and quality standards so that all products exceed customer expectations.

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• Promoted to supervisory position, providing guidance and management in training/orientating new in-home therapists on company policies, procedures and documentation.
• Provide valet parking services to safely and efficiently move guest automobiles to a designated parking location while following Company policies and procedures
• Ensured employees followed all safety principals while implementing evaluations to increase performance levels and raise overall expectations of company policies.
• Instructed an inspected subordinates to insure compliance with company policies and local laws and regulations governing armed security services.
• Created and maintained company policies and procedures based on outcomes of improvement initiatives or new accreditation agency requirements.
• Hired employees and supervised department following company policies and ensured that all state and federal regulations are adhered.

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• Conducted performance reviews of 12-15 employees.
• Conduct formal agent performance reviews, including annual goal-setting/ performance development plan, mid-year performance review and final year-end performance review.
• Coached and peer mentored several new supervisors on matters pertaining to disciplinary action, performance reviews, development plans and recognition.
• Supervised and managed a work force of over 60 workers; responsibilities included managing personnel requirements and drafting performance reviews.
• Supervised appropriate Sales Specialists, managing scheduling and development of staff; promptly conducting and delivering annual performance reviews.
• Provide continuous feedback and performance reviews that clearly communicate the adequacy of performance and identify and promptly address performance deficiencies.

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• Conduct and participate in training and special education events.

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• Led technology-training programs, authored lesson plans, and sustained Train-The-Trainers program oversight, including implementation of 6-month competency based appraisals.
• Developed and provided oversight of communications security self-inspections and training programs resulting in satisfactory inspections of account holdings by program managers
• Advised residential and occupational training programs to provide optimum programming and directed occupational training centers for adults with disabilities.
• Conducted departmental training duties including attending monthly meeting, creating and conducting training programs.
• Analyzed evaluation data and recommend areas for improvement of employee training programs.
• Coordinate and implement training programs to enhance staff performance and personal development.

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