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Top Junior Supervisor Skills

Below we've compiled a list of the most important skills for a junior supervisor. We ranked the top skills based on the percentage of junior supervisor resumes they appeared on. For example, 23.4% of junior supervisor resumes contained customer service as a skill. Let's find out what skills a junior supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Junior Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Junior Supervisor jobs:
  • Participated in customer service and business administration activities.
  • Developed sales and customer service experience.
  • Cashier, key holder, daily inventory and stocking, closing/opening store, cash management, excellent customer service.
  • Performed customer service duties such as responding to back-up cashier calls, assisting customers and answering phone calls.
  • Respond to phone inquiries from store personnel, customers, and the customer service department.
  • Directed and supervised employees engaged in sales, displays, restocking and teaching customer service.
  • Set the standards for customer service expectations within their area by complying with company standards.
  • Assist in POS (Point Of Sales) and Customer Service calls/back-ups.
  • Offered excellent and friendly customer service at the front of store.
  • Trained and mentored staff on sales techniques and customer service.
  • Provided training to employees in customer service offices in Colombia.
  • Maximized sales through focus on strong customer service.
  • Provide excellent customer service to dining guest.
  • Worked closely with customer service/order management to fill orders.
  • Supervised training, customer service and restaurant operations.
  • Position: Sales Associate Duties: Sell shoes, re-stock merchandise, customer service, Store closing duties including cleaning of store
  • Managed others Responsible for setting floor plans Customer Service Cashier
  • Cashier Customer Service Merchandise Unload the trucks Clean fitting rooms Overlook and guide other sale associates
  • Bench Cutter Read lensmeter Contact/Lens Specialist Progressive Lens Reader Customer Service Order Clerk Tenting lenses

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2. Safety Standards

high Demand
Here's how Safety Standards is used in Junior Supervisor jobs:
  • Supervised the day-to-day activities of departmental operations and personnel to meet established production, quality control and safety standards.
  • Completed Monthly inventory counts*Maintained safety of Facility by following all safety standards, procedures, and guidelines.
  • Focused on safety standards resulting in zero serious accidents or incidents during Supervisory period.
  • Supervised the proper implementation of OSHA safety standards while utilizing composite risk management.
  • Maintained accuracy, productivity, and safety standards using quality control methods.
  • Performed quality control on various instruments and implemented safety standards throughout lab.

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3. JR

high Demand
Here's how JR is used in Junior Supervisor jobs:
  • Managed the grand opening of Latitude 27 Jr. Club at Sandpiper Bay Oversaw daily land sports and water recreation programs.

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4. New Merchandise

high Demand
Here's how New Merchandise is used in Junior Supervisor jobs:
  • Provided detailed written specifications for new merchandise as a resource for catalog copy and customer service.
  • Provide award-winning customer service; build lasting relationships with customers; suggest new merchandise, and remind them of upcoming events.
  • Changed the window displays, put up clings, new props, new merchandise, and dressed the mannequins.
  • Planned and delegated layouts for floor moves and promotional, seasonal, and new merchandise moves.
  • Finalized opening and closing store operations as well as collated new merchandise every week.
  • Complete floor sets, merchandise new shipment, and complete weekly mark downs.

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5. Sales Floor

high Demand
Here's how Sales Floor is used in Junior Supervisor jobs:
  • Directed, managed and supervised ten to thirteen sales floor department associates in store merchandising activities and floor operations.
  • Assisted in the execution of merchandising to Company Standards on the sales floor areas.
  • Set the departments to planograms Merchandised new product and clearance Replenished sales floor
  • Managed key-holder responsibilities: store opening/closing reconciling cash, daily operations, point-of- sale procedures; day-to-day merchandising of sales floor.
  • Managed floor inventory, arranging overstock and promotional displays; completed corresponding paperwork and updated and maintained the digital database.
  • Monitor sales floor and stock inventory to provide accurate information to corporate on conference calls conducted every Wednesday.

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6. POS

high Demand
Here's how POS is used in Junior Supervisor jobs:
  • Experienced in POS system including troubleshooting; handled currency and credit transactions quickly and accurately.
  • Managed and implemented merchandising strategy for POS marketing and display inventory.
  • Skilled at operating computerized cash registers, scanners and affiliated POS system
  • Prepared transactions handling POS Microsoft Management Systems.
  • Trained all employees on customer service and sales techniques to increase revenue as well as POS system and other job duties.
  • Ring up all bar guest food and drink orders in a POS system and handle and maintain my own cash register.

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7. Staff Members

high Demand
Here's how Staff Members is used in Junior Supervisor jobs:
  • Managed contract services relationship with Ford's Technical Publication Systems group, which included supervisory responsibility for 16 additional staff members.
  • Maintain open dialogue with service coordinator and fellow staff members to ensure excellence in service delivery to vocational rehabilitation.
  • Distributed problem correspondences pertaining to membership registration processing and/or related issues to appropriate staff members for action.
  • Completed frequent performance evaluations to assess individual effectiveness of staff members and determine need for additional training.
  • Supervised 6 hotel fitness center staff members and coordinated staff schedules including accommodation of personal training clients.
  • Supervised a team of interdepartmental staff members positioned in administration, shipping and processing departments.

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8. Emergency

high Demand
Here's how Emergency is used in Junior Supervisor jobs:
  • Maintained information regarding stolen property and emergency situations.
  • Provided training and coaching on CPR procedures, Emergency Response Management (ERM) techniques, and triage exercises.
  • Developed and improved policies and procedures for various security/emergency event response scenarios within a 24/7 operation that monitored 28 sites nationwide.
  • Led emergency recovery efforts following Hurricane Sandy, leading cross-functional teams in a complicated, dangerous, time sensitive environment.
  • Managed, and supervised twelve to twenty operators responsible for handling incoming emergency and non-emergency calls for medical professionals.
  • Acted as founding member of safety committee and emergency evacuation team involved in compilation of evacuation plans.

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9. Company Standards

average Demand
Here's how Company Standards is used in Junior Supervisor jobs:
  • Delivered training at an exceptional level using company standards.
  • Ensured department was set to company standards based on monthly plan-o-grams.
  • Performed targeted service evaluations ensuring the quality of troubleshooting and technical work performed, while adhering to company standards.
  • Present Provides daily reports including scheduling, revenue and attendance records Assists in accomplishing assigned daily activities above company standards
  • Demonstrated leadership skills by training and educating employees regarding proper work completion and adherence to company standards.
  • Directed and supported facility personnel across college campus supporting cleanliness and upkeep of facilities exceeding company standards.

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10. Sales Goals

average Demand
Here's how Sales Goals is used in Junior Supervisor jobs:
  • Communicated internal housekeeping tasks organization, stocking and cleanliness of store while meeting Company sales goals.
  • Received numerous accolades from senior management for consistently meeting all sales goals while resolving sensitive issues.
  • Contribute towards the achievement of the business objectives by meeting/exceeding individual sales goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Recognized by corporate executives for consistently surpassing my monthly sales goals.

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Jobs With Trending Skills

11. Job Sites

average Demand
Here's how Job Sites is used in Junior Supervisor jobs:
  • Set up of electric and phone/internet service for mine reclamation job sites.
  • Arrange set up of electric and phone services at new job sites.
  • Ensured safety of material loading for transportation to job sites.

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12. Communication

average Demand
Here's how Communication is used in Junior Supervisor jobs:
  • Check all hardware points, Assign MAC address and time to the communication cards.
  • Served on two Task Force Committees addressing Horticultural Therapy and a committee to improve communication amongst the various therapies.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Develop internal/external customer relationships by providing understandable and accurate policy information through written/oral communication.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Facilitated inter-departmental communication to effectively provide customer support.

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13. Treatment Plans

average Demand
Here's how Treatment Plans is used in Junior Supervisor jobs:
  • Performed triage/intake assessments, DSM diagnosis, developed treatment plans, provided diagnostic testing and coordinated medication services with staff psychiatrist.
  • Participated in the development and implementation of the overall treatment model/program and individual treatment plans.
  • Developed treatment plans, monitored patients progression and maintained records of patients interactions.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Audited treatment plans and progress notes to ensure clinical services were delivered appropriately and within the client's level of care.
  • Assist in the implementation of treatment plans, child and family therapy, and weekly treatment teams meetings.

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14. Oversight

average Demand
Here's how Oversight is used in Junior Supervisor jobs:
  • Provided training oversight and enforced high standards of personal conduct and job performance.

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15. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Junior Supervisor jobs:
  • Conducted misconduct investigation, managed disciplinary actions, grievances and appeal processed, and maintained record-keeping in accordance with department policies.
  • Supervised, counseled, evaluated performance and recommended disciplinary actions, if needed to the Zoning Administrator regarding permitting staff.
  • Perform personnel-related activities such as hiring workers, evaluating staff performance, and taking disciplinary actions when performance problems occur.
  • Evaluate employee performance and make recommendations for development, including disciplinary actions; complete semi-annual appraisal on each engagement specialist.
  • Coordinated work schedules Administered human resource matters including disciplinary issues, writing and delivering performance reviews and conducting training.
  • Manage 6 Patient Support Assistants while working in collaboration with Medical Administration Leadership regarding disciplinary actions and process changes.

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16. Inventory Control

average Demand
Here's how Inventory Control is used in Junior Supervisor jobs:
  • Supervised junior enlisted personnel in daily inventory control procedures and equipment issue/return measures for 5 companies and 1 special operations platoon.
  • Maintain inventory control, conduct quarterly physical inventories, and analyzed surplus and outdated inventory items on monthly basis.
  • Inventory control - examination of inventory and receiving documents to identify accuracy or discrepancies from distribution centers.
  • Partake in managing activities related to strategic or tactical purchasing, material requirements planning and inventory control.
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
  • Managed warehouse operations, receiving, inventory control, and distribution of materials to manufacturing floor.

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17. Crew Members

low Demand
Here's how Crew Members is used in Junior Supervisor jobs:
  • Job Responsibilities: * Worked as Deck Supervisor and handling a team of twenty four crew members i.e.
  • Communicated clearly and positively with crew members and other management.
  • Delegated responsibilities to crew members.
  • Communicated hourly targets to crew members
  • Liaised between over 30 crew members and upper management, interacting with management team to maintain all aspects of customer satisfaction.
  • Trained all new crew members in hands on use of fall protection, tools and techniques of the trade.

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18. Windows

low Demand
Here's how Windows is used in Junior Supervisor jobs:
  • Provide top level executive support for both Mac and Windows environments including configuration, deployment, management and troubleshooting.
  • Provided day-to-day server/desktop/laptop/printer setup and support for approximately 1200 users on Windows XP/Server 200x Server locally and remotely.
  • Provided prompt and accurate answers, utilizing all available resources including bank computer software applications in a Windows environment.
  • Utilized Windows Systems Management Server to manage and patch local workstations/servers with software and security updates.
  • Executed daily operations of installing windows and doors on a Government residential property.
  • Reinspected finished product and packed windows per specifications into appropriate containers for shipment.

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19. Patient Care

low Demand
Here's how Patient Care is used in Junior Supervisor jobs:
  • Collaborated with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
  • Ensured quality patient care including medication monitoring, restraint and seclusion monitoring, and completion of treatment planning.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Supervised and performed direct patient care activities on this 24 bed co-occurring detoxification/general medical/psychiatric unit.
  • Conducted program services with the interdisciplinary team and community agencies to ensure appropriate patient care.
  • Supervised delivery of patient care, including management and supervision of licensed and non-licensed personnel.

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20. Accurate Records

low Demand
Here's how Accurate Records is used in Junior Supervisor jobs:
  • Maintained accurate records for departmental activities and attendance.
  • Track inventory by implementing accurate records.
  • Maintained and produced accurate records and reports for medical center department caregivers.
  • Provided input into the development of budgets, oversaw rental and registration activated and ensures accurate record keeping of program receipts.
  • Managed accurate records of all sales, receipts, and inventory for a $43 million dollar fuels account.
  • Maintained accurate records of work in progress; checked and logged work orders and prepared monthly activities report.

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21. Customer Complaints

low Demand
Here's how Customer Complaints is used in Junior Supervisor jobs:
  • Utilize inherent creativity to investigate, resolve and follow through on customer complaints resulting in production and implementation of new procedures.
  • Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Managed and coordinated customer escalation process for the Department Manager that quickly documented all customer complaints and expedited problem resolution.
  • Facilitate resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.
  • Promoted to a supervisory role which included deescalating customer complaints and assisting agents with questions regarding standards of operation.
  • Supervised seven military and one civilian who handled and resolved an average of 200 customer complaints/requests monthly.

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22. Daily Operations

low Demand
Here's how Daily Operations is used in Junior Supervisor jobs:
  • Manage daily operations and communications for locations selling ticket/pass/ski and snowboard school products as well as overseeing overall guest service experience.
  • Managed the daily operation of a neighborhood community center that provided quality recreational programs and promoted constructive use of leisure time.
  • Assisted with daily operations, payroll-reporting responsibility, identified and recommended process improvements, and completed various projects as assigned.
  • Managed daily operations, implementing and maintaining policies and procedures, ensuring compliance with federal and state bankruptcy regulations.
  • Supervised the daily operation of a laboratory of 5 analysts executing release testing for raw materials and intermediates.
  • Train, mentor and monitor associates in daily operational procedures, while effectively communicating individual and organizational goals.

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23. Quality Standards

low Demand
Here's how Quality Standards is used in Junior Supervisor jobs:
  • Support and supervise machine operator to accomplish jobs orders with the highest quality standards.
  • Support Engineering and Quality departments, responsible for coordinating equipment upgrades to increase productivity as well as improve quality standards.
  • Designed and implemented operational metrics to capture and trend quality standards including first pass yield and continuous process improvement.
  • Coordinated work between latex lab and quality assurance laboratories to ensure quality standards and productivity guidelines were met.
  • Maintain quality standards by conducting first-piece and line-clearance inspection; completing production control charts; analyzing statistics.
  • Managed inventory in accordance with company freshness and quality standards so that all products exceed customer expectations.

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24. Company Policies

low Demand
Here's how Company Policies is used in Junior Supervisor jobs:
  • Promoted to supervisory position, providing guidance and management in training/orientating new in-home therapists on company policies, procedures and documentation.
  • Provide valet parking services to safely and efficiently move guest automobiles to a designated parking location while following Company policies and procedures
  • Ensured employees followed all safety principals while implementing evaluations to increase performance levels and raise overall expectations of company policies.
  • Instructed an inspected subordinates to insure compliance with company policies and local laws and regulations governing armed security services.
  • Created and maintained company policies and procedures based on outcomes of improvement initiatives or new accreditation agency requirements.
  • Hired employees and supervised department following company policies and ensured that all state and federal regulations are adhered.

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25. Performance Reviews

low Demand
Here's how Performance Reviews is used in Junior Supervisor jobs:
  • Conducted performance reviews of 12-15 employees.
  • Conduct formal agent performance reviews, including annual goal-setting/ performance development plan, mid-year performance review and final year-end performance review.
  • Coached and peer mentored several new supervisors on matters pertaining to disciplinary action, performance reviews, development plans and recognition.
  • Supervised and managed a work force of over 60 workers; responsibilities included managing personnel requirements and drafting performance reviews.
  • Supervised appropriate Sales Specialists, managing scheduling and development of staff; promptly conducting and delivering annual performance reviews.
  • Provide continuous feedback and performance reviews that clearly communicate the adequacy of performance and identify and promptly address performance deficiencies.

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26. Special Education

low Demand
Here's how Special Education is used in Junior Supervisor jobs:
  • Conduct and participate in training and special education events.

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27. Training Programs

low Demand
Here's how Training Programs is used in Junior Supervisor jobs:
  • Led technology-training programs, authored lesson plans, and sustained Train-The-Trainers program oversight, including implementation of 6-month competency based appraisals.
  • Developed and provided oversight of communications security self-inspections and training programs resulting in satisfactory inspections of account holdings by program managers
  • Advised residential and occupational training programs to provide optimum programming and directed occupational training centers for adults with disabilities.
  • Conducted departmental training duties including attending monthly meeting, creating and conducting training programs.
  • Analyzed evaluation data and recommend areas for improvement of employee training programs.
  • Coordinate and implement training programs to enhance staff performance and personal development.

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Online Courses For Junior Supervisors

One of the best ways to acquire the skills needed to be a junior supervisor is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since junior supervisors benefit from having skills like customer service, safety standards, and jr, we found courses that will help you improve these skills.

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20 Most Common Skill For A Junior Supervisor

Customer Service23.4%
Safety Standards19.1%
JR7.1%
New Merchandise5.3%
Sales Floor4.6%
POS4%
Staff Members3.2%
Emergency2.9%

Typical Skill-Sets Required For A Junior Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
23.4%
23.4%
2
2
Safety Standards
Safety Standards
19.1%
19.1%
3
3
JR
JR
7.1%
7.1%
4
4
New Merchandise
New Merchandise
5.3%
5.3%
5
5
Sales Floor
Sales Floor
4.6%
4.6%
6
6
POS
POS
4%
4%
7
7
Staff Members
Staff Members
3.2%
3.2%
8
8
Emergency
Emergency
2.9%
2.9%
9
9
Company Standards
Company Standards
2.4%
2.4%
10
10
Sales Goals
Sales Goals
2.3%
2.3%
11
11
Job Sites
Job Sites
2.1%
2.1%
12
12
Communication
Communication
2.1%
2.1%
13
13
Treatment Plans
Treatment Plans
2%
2%
14
14
Oversight
Oversight
2%
2%
15
15
Disciplinary Actions
Disciplinary Actions
1.7%
1.7%
16
16
Inventory Control
Inventory Control
1.5%
1.5%
17
17
Crew Members
Crew Members
1.5%
1.5%
18
18
Windows
Windows
1.5%
1.5%
19
19
Patient Care
Patient Care
1.4%
1.4%
20
20
Accurate Records
Accurate Records
1.4%
1.4%
21
21
Customer Complaints
Customer Complaints
1.3%
1.3%
22
22
Daily Operations
Daily Operations
1.3%
1.3%
23
23
Quality Standards
Quality Standards
1.3%
1.3%
24
24
Company Policies
Company Policies
1.3%
1.3%
25
25
Performance Reviews
Performance Reviews
1.2%
1.2%
26
26
Special Education
Special Education
1.2%
1.2%
27
27
Training Programs
Training Programs
1%
1%

23,886 Junior Supervisor Jobs

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