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Become A Junior Technical Specialist

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Working As A Junior Technical Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $70,793

    Average Salary

What Does A Junior Technical Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Junior Technical Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Junior Technical Specialist Jobs

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Junior Technical Specialist Career Paths

Junior Technical Specialist
Systems Administrator Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Senior Desktop Support Technician Information Technology Consultant Data Analyst
Data Manager
6 Yearsyrs
Graduate Researcher Instructor Technical Support Specialist
Help Desk Manager
6 Yearsyrs
Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Desktop Support Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Desktop Support Technician Help Desk Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Specialist Business Analyst Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Senior Specialist Business Analyst Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Specialist Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Support Specialist Network Administrator Information Technology Specialist
Senior Information Technology Specialist
8 Yearsyrs
Senior Desktop Support Technician Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Senior Specialist Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Systems Administrator Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Graduate Researcher Research Scientist Senior Software Engineer
Technical Manager
7 Yearsyrs
Technical Support Specialist Specialist Service Technician
Technical Services Manager
7 Yearsyrs
Senior Support Specialist Systems Administrator Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Junior Technical Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Top Employers Before
Internship 13.5%
Volunteer 6.0%
Researcher 4.2%
Assistant 3.7%
Analyst 2.8%
Cashier 2.8%
Top Employers After
Specialist 7.3%
Volunteer 3.4%
Technician 3.4%

Do you work as a Junior Technical Specialist?

Junior Technical Specialist Demographics

Gender

Male

53.0%

Female

43.1%

Unknown

3.9%
Ethnicity

White

49.1%

Hispanic or Latino

18.6%

Asian

16.9%

Black or African American

10.0%

Unknown

5.4%
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Languages Spoken

Spanish

32.1%

French

13.2%

Mandarin

7.5%

Russian

5.7%

Chinese

3.8%

Ukrainian

3.8%

Japanese

3.8%

Polish

3.8%

Korean

3.8%

German

3.8%

Turkish

1.9%

Uzbek

1.9%

Greek

1.9%

Cantonese

1.9%

Sanskrit

1.9%

Kannada

1.9%

Urdu

1.9%

Carrier

1.9%

Hindi

1.9%

Tamil

1.9%
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Junior Technical Specialist Education

Schools

University of California - Davis

43.7%

University of California - Irvine

10.9%

University of California - Berkeley

4.2%

University of California - Riverside

4.2%

California State University - Sacramento

4.2%

Northern Virginia Community College

4.2%

San Jose State University

2.5%

University of California - Santa Cruz

2.5%

New York University

2.5%

Strayer University

2.5%

Kaplan University

2.5%

University of Phoenix

2.5%

University of Connecticut

1.7%

Columbus State University

1.7%

University of Texas at Arlington

1.7%

Bowie State University

1.7%

University of Kentucky

1.7%

California State University - Los Angeles

1.7%

McKendree University

1.7%

Radford University

1.7%
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Majors

Business

10.9%

Information Technology

10.4%

Computer Science

8.9%

Biochemistry, Biophysics, Molecular Biology

8.9%

Biology

8.3%

Computer Information Systems

6.8%

Psychology

4.7%

Chemistry

4.2%

Finance

4.2%

Geology

3.6%

Information Systems

3.6%

Computer Networking

3.6%

Electrical Engineering

3.1%

Criminal Justice

3.1%

Civil Engineering

3.1%

Management Information Systems

2.6%

Cell Biology And Anatomical Science

2.6%

Genetics

2.6%

Political Science

2.6%

Digital Media

2.1%
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Degrees

Bachelors

40.8%

Masters

20.8%

Other

14.4%

Associate

11.7%

Doctorate

5.6%

Certificate

4.4%

Diploma

1.9%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Junior Technical Specialist Salaries

Job Title Company Location Start Date Salary
JR. FX Options Specialist Australia and New Zealand Banking Group New York, NY Feb 25, 2013 $160,000
Junior Analytic Practice Specialist McKinsey & Company, Inc. United States San Francisco, CA Apr 01, 2014 $126,138
Junior Specialist McKinsey & Company, Inc. United States New York, NY Aug 15, 2015 $126,138
Junior Specialist McKinsey & Company, Inc. United States Stamford, CT Aug 15, 2015 $124,990
Junior Practice Specialist McKinsey & Company, Inc. United States Houston, TX Jul 12, 2014 $124,406
Junior Practice Specialist McKinsey & Company, Inc. United States New York, NY May 15, 2015 $120,399
Junior Analytic Practice Specialist McKinsey & Company, Inc. United States San Francisco, CA Nov 15, 2014 $120,399
Junior Specialist McKinsey & Company, Inc. United States Chicago, IL Aug 15, 2016 $120,399
Junior Analytic Practice Specialist McKinsey & Company, Inc. United States San Francisco, CA Jun 01, 2014 $120,399
Junior Quantitative Specialist Societe Generale New York, NY Jul 28, 2015 $120,000
Junior Quantitative Specialist SG Americas Securities, LLC New York, NY Aug 26, 2016 $120,000
Junior Analytic Practice Specialist McKinsey & Company, Inc. United States New York, NY Jun 01, 2014 $114,660
Junior Analytic Specialist McKinsey & Company, Inc. United States San Francisco, CA Nov 01, 2013 $114,660
Junior Analytics Specialist McKinsey & Company, Inc. United States San Francisco, CA Oct 23, 2013 $114,660
Junior Quantitative Specialist Societe Generale New York, NY Sep 19, 2012 $110,000
Junior Specialist McKinsey & Company, Inc. United States San Francisco, CA Jan 11, 2016 $110,000
Junior Analytic Specialist McKinsey & Company, Inc. United States San Francisco, CA Oct 23, 2016 $110,000
Junior Practice Specialist McKinsey & Company, Inc. United States Chicago, IL Aug 15, 2015 $108,941
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Aug 01, 2014 $108,941
Junior Analytic Specialist McKinsey & Company, Inc. United States San Francisco, CA Nov 21, 2016 $107,400
Junior Specialist McKinsey & Company, Inc. United States New York, NY Aug 15, 2016 $106,646
Junior Flow Assurance Specialist Chevron Corporation Houston, TX Aug 31, 2015 $105,600
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Oct 05, 2016 $101,700
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Oct 01, 2012 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States Palo Alto, CA Dec 01, 2012 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Nov 11, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States Chicago, IL Dec 02, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States Washington, DC Nov 28, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Oct 01, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Sep 16, 2011 $90,000

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Top Skills for A Junior Technical Specialist

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  1. Computer
  2. Office Supplies
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Installed, repaired and conducted preventive maintenance on computers and provided technical support.
  • Ordered and distributed office supplies.
  • Installed, configured, and supported local and network printers.
  • Deploy, support & administer PC, laptops, printers, and various other IT related devices.
  • Perform basic server administration for applications and Windows Active Directory password lockout and account enabling issues.

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Top Junior Technical Specialist Employers

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