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Become A Junior Technical Specialist

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Working As A Junior Technical Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $66,000

    Average Salary

What Does A Junior Technical Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Junior Technical Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Junior Technical Specialist Career Paths

Junior Technical Specialist
Graduate Researcher Research Fellow Consultant
Information Technology Manager
7 Yearsyrs
Graduate Researcher Research Associate Project Manager
Information Technology Director
10 Yearsyrs
Graduate Researcher Research Associate
Laboratory Manager
5 Yearsyrs
Specialist Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Specialist Team Leader Project Manager
Service Delivery Manager
10 Yearsyrs
Specialist Business Analyst Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Desktop Support Technician Systems Administrator
Level Senior Technician
6 Yearsyrs
Desktop Support Technician Network Technician Systems Analyst
Systems Manager
6 Yearsyrs
Desktop Support Technician Systems Administrator Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Technical Support Specialist Support Specialist
Senior Support Specialist
5 Yearsyrs
Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Computer Technician Technician Field Service Technician
Technical Services Manager
7 Yearsyrs
Computer Technician Network Technician Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Computer Technician Network Administrator Information Technology Consultant
Senior Information Technology Specialist
8 Yearsyrs
Researcher Consultant Senior Business Analyst
Implementation Manager
8 Yearsyrs
Researcher Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Support Specialist Support Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Support Specialist Support Analyst Desktop Support Analyst
Senior Desktop Support Technician
6 Yearsyrs
Help Desk Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Junior Technical Specialist?

Help others decide if this is a good career for them

Average Length of Employment
MIS Specialist 3.3 years
Top Careers Before Junior Technical Specialist
Internship 14.7%
Volunteer 4.5%
Assistant 4.5%
Cashier 4.0%
Researcher 3.8%
Specialist 2.4%
Top Careers After Junior Technical Specialist
Specialist 7.1%
Internship 4.2%
Volunteer 3.6%

Do you work as a Junior Technical Specialist?

Average Yearly Salary
$66,000
View Detailed Salary Report
$40,000
Min 10%
$66,000
Median 50%
$66,000
Median 50%
$66,000
Median 50%
$66,000
Median 50%
$66,000
Median 50%
$66,000
Median 50%
$66,000
Median 50%
$108,000
Max 90%
Best Paying Company
Chevron
Highest Paying City
Stamford, CT
Highest Paying State
Connecticut
Avg Experience Level
1.9 years
How much does a Junior Technical Specialist make at top companies?
The national average salary for a Junior Technical Specialist in the United States is $66,368 per year or $32 per hour. Those in the bottom 10 percent make under $40,000 a year, and the top 10 percent make over $108,000.

Real Junior Technical Specialist Salaries

Job Title Company Location Start Date Salary
JR. FX Options Specialist Australia and New Zealand Banking Group New York, NY Feb 25, 2013 $160,000
Junior Analytic Practice Specialist McKinsey & Company, Inc. United States San Francisco, CA Apr 01, 2014 $126,138
Junior Specialist McKinsey & Company, Inc. United States New York, NY Aug 15, 2015 $126,138
Junior Specialist McKinsey & Company, Inc. United States Stamford, CT Aug 15, 2015 $124,990
Junior Practice Specialist McKinsey & Company, Inc. United States Houston, TX Jul 12, 2014 $124,406
Junior Specialist McKinsey & Company, Inc. United States Chicago, IL Aug 15, 2016 $120,399
Junior Practice Specialist McKinsey & Company, Inc. United States New York, NY May 15, 2015 $120,399
Junior Analytic Practice Specialist McKinsey & Company, Inc. United States San Francisco, CA Jun 01, 2014 $120,399
Junior Analytic Practice Specialist McKinsey & Company, Inc. United States San Francisco, CA Nov 15, 2014 $120,399
Junior Quantitative Specialist SG Americas Securities, LLC New York, NY Aug 26, 2016 $120,000
Junior Quantitative Specialist Societe Generale New York, NY Jul 28, 2015 $120,000
Junior Practice Specialist McKinsey & Company, Inc. United States New York, NY Jan 01, 2015 $114,660
Junior Analytic Specialist McKinsey & Company, Inc. United States San Francisco, CA Nov 01, 2013 $114,660
Junior Analytics Specialist McKinsey & Company, Inc. United States San Francisco, CA Oct 23, 2013 $114,660
Junior Specialist McKinsey & Company, Inc. United States San Francisco, CA Jan 11, 2016 $110,000
Junior Quantitative Specialist Societe Generale New York, NY Sep 19, 2012 $110,000
Junior Analytic Specialist McKinsey & Company, Inc. United States San Francisco, CA Oct 23, 2016 $110,000
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Aug 01, 2014 $108,941
Junior Practice Specialist McKinsey & Company, Inc. United States Chicago, IL Aug 15, 2015 $108,941
Junior Analytic Specialist McKinsey & Company, Inc. United States San Francisco, CA Nov 21, 2016 $107,400
Junior Specialist McKinsey & Company, Inc. United States New York, NY Aug 15, 2016 $106,646
Junior Flow Assurance Specialist Chevron Corporation Houston, TX Aug 31, 2015 $105,600
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Oct 05, 2016 $101,700
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Nov 11, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States Chicago, IL Mar 17, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY May 23, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Oct 01, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States New York, NY Sep 16, 2011 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States Palo Alto, CA Dec 01, 2012 $90,000
Junior Analytic Specialist McKinsey & Company, Inc. United States Chicago, IL Dec 02, 2011 $90,000

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Top Skills for A Junior Technical Specialist

  1. Computer Hardware
  2. Lab Members
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Researched and made recommendations for purchasing and implementation of new software applications and computer hardware.
  • Liaised between university safety personnel and lab members.
  • Installed and configured Active Directory, Exchange 2000 Enterprise Servers and network printers.
  • Delivered complete desktop/hardware support to staff/students and on-site tech support at remote locations.
  • Performed disk wipe for all PCs labeled for disposal and arranged for pickup.

Rank:

Average Salary:

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Top 10 Best States for Junior Technical Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. New York
  5. Alaska
  6. Rhode Island
  7. Colorado
  8. Minnesota
  9. New Jersey
  10. Virginia
  • (562 jobs)
  • (1,306 jobs)
  • (129 jobs)
  • (1,733 jobs)
  • (115 jobs)
  • (133 jobs)
  • (868 jobs)
  • (860 jobs)
  • (1,011 jobs)
  • (2,113 jobs)

Junior Technical Specialist Demographics

Gender

Male

48.4%

Female

38.5%

Unknown

13.1%
Ethnicity

White

49.9%

Asian

17.8%

Hispanic or Latino

16.9%

Black or African American

9.9%

Unknown

5.5%
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Foreign Languages Spoken

Spanish

33.3%

French

11.7%

Mandarin

6.7%

Russian

5.0%

Chinese

5.0%

German

5.0%

Romanian

3.3%

Korean

3.3%

Ukrainian

3.3%

Cantonese

3.3%

Japanese

3.3%

Polish

3.3%

Turkish

1.7%

Hindi

1.7%

Sanskrit

1.7%

Tamil

1.7%

Uzbek

1.7%

Greek

1.7%

Carrier

1.7%

Italian

1.7%
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Junior Technical Specialist Education

Schools

University of California - Davis

46.9%

University of California - Irvine

14.2%

University of California - Santa Cruz

4.4%

University of California - Riverside

4.4%

San Jose State University

3.5%

University of California - Berkeley

3.5%

University of Phoenix

2.7%

Northern Virginia Community College

2.7%

California State University - Sacramento

2.2%

New York University

1.8%

National University

1.8%

Western Governors University

1.3%

American River College

1.3%

Boston College

1.3%

Saint Peter's University

1.3%

Strayer University

1.3%

Kaplan University

1.3%

Wilmington University

1.3%

Houston Community College

1.3%

Michigan State University

1.3%
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Majors

Business

11.7%

Biochemistry, Biophysics, Molecular Biology

8.7%

Computer Science

8.1%

Information Technology

8.1%

Biology

7.8%

Computer Information Systems

6.9%

Civil Engineering

5.7%

Psychology

4.5%

Electrical Engineering

4.2%

Computer Networking

3.9%

Chemistry

3.9%

Finance

3.9%

Criminal Justice

3.6%

Biomedical Engineering

3.3%

Genetics

3.0%

Management Information Systems

2.7%

Geology

2.7%

Information Systems

2.7%

Microbiology

2.1%

General Studies

2.1%
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Degrees

Bachelors

39.9%

Masters

23.4%

Other

13.9%

Associate

10.5%

Doctorate

6.7%

Certificate

3.8%

Diploma

1.3%

License

0.4%
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