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The differences between junior technical specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical specialist and a technical support specialist. Additionally, a junior technical specialist has an average salary of $52,938, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a junior technical specialist include troubleshoot, technical support and PC. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
A junior technical specialist is responsible for providing the highest customer service by assisting the end-users in resolving their computer issues and network failures timely and efficiently. Junior technical specialists handle the installments and upgrades of software applications and programs and run multiple diagnostic tests to ensure that the systems meet the quality standards and requirements. A junior technical specialist must have excellent communication and organizational skills, especially in navigating multiple computer tools to help customers with remote troubleshooting and escalations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Junior technical specialists and technical support specialists have different pay scales, as shown below.
| Junior Technical Specialist | Technical Support Specialist | |
| Average salary | $52,938 | $48,667 |
| Salary range | Between $32,000 And $87,000 | Between $30,000 And $76,000 |
| Highest paying City | Urban Honolulu, HI | San Francisco, CA |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | McKinsey & Company Inc | Meta |
| Best paying industry | - | Finance |
There are a few differences between a junior technical specialist and a technical support specialist in terms of educational background:
| Junior Technical Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Most common major | Biochemistry, Biophysics, Molecular Biology | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between junior technical specialists' and technical support specialists' demographics:
| Junior Technical Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.5% Female, 42.5% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |