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What is a junior technical support specialist and how to become one
What general advice would you give to a junior technical support specialist?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $41,238
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 11.86%
Black or African American 11.76%
Hispanic or Latino 15.47%
Unknown 5.33%
White 55.17%
Genderfemale 37.38%
male 62.62%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Junior technical support specialist career paths
Key steps to become a junior technical support specialist
Explore junior technical support specialist education requirements
Start to develop specific junior technical support specialist skills
Skills Percentages Password Resets 13.68% Mac 6.67% Help-Desk Support 6.04% Switches 5.86% Network Troubleshooting 5.00% Complete relevant junior technical support specialist training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New junior technical support specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a junior technical support specialist based on U.S. Bureau of Labor Statistics data and data from real junior technical support specialist resumes.Research junior technical support specialist duties and responsibilities
- Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
- Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
- Configure individual PCs, routers, and printers.
- Help remote customers configure hardware and connect to VPN.
Prepare your junior technical support specialist resume
When your background is strong enough, you can start writing your junior technical support specialist resume.
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Apply for junior technical support specialist jobs
Now it's time to start searching for a junior technical support specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first junior technical support specialist job
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Average junior technical support specialist salary
The average junior technical support specialist salary in the United States is $41,238 per year or $20 per hour. Junior technical support specialist salaries range between $34,000 and $49,000 per year.
What am I worth?
How do junior technical support specialists rate their job?
Junior technical support specialist reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
