How to hire a junior technical support specialist

How to hire a junior technical support specialist, step by step

Here's a step-by-step junior technical support specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a junior technical support specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new junior technical support specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The junior technical support specialist hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect junior technical support specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of junior technical support specialists and their corresponding salaries.

   Type of Junior Technical Support Specialist	Description	Hourly rate
   Junior Technical Support Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$16-23
   Technical Internship	In a technical internship, the responsibilities will vary according to the organization or industry. Despite this, most of the tasks will revolve around accomplishing tasks or directives handed out by managers or supervisors, which might include duties such as researching and analyzing, crafting new ideas from scratch, assisting other personnel, and sharing insights during discussions... Show more	$12-25
   Support Agent	As the name entails, the job of a customer support agent is to provide excellent support and assistance to both new and existing customers. You will provide customers with information on products or services, oversee and resolve customer complaints, cancellations, errors, and other issues, assist in maintaining customer satisfaction and retention... Show more	$10-28

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Password Resets
   • Mac
   • Help-Desk Support
   • Switches
   • Network Troubleshooting
   • Troubleshoot
   • JavaScript
   • Phone Calls
   • AV
   • Customer Service
   • Microsoft System Center
   • Windows XP
   • VoIP
   • Desktop Support

   Check all skills

   Responsibilities:

   • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
   • Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
   • Configure individual PCs, routers, and printers.
   • Help remote customers configure hardware and connect to VPN.
   • Assist customers with technical difficulties with network devices and VoIP telephone settings.
   • Implement new software and upgrade existing software on the servers and workstations.

3. Make a budget

   Including a salary range in your junior technical support specialist job description is a great way to entice the best and brightest candidates. A junior technical support specialist salary can vary based on several factors:

   • Location. For example, junior technical support specialists' average salary in nebraska is 33% less than in hawaii.
   • Seniority. Entry-level junior technical support specialists earn 31% less than senior-level junior technical support specialists.
   • Certifications. A junior technical support specialist with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a junior technical support specialist's salary.

   Average junior technical support specialist salary

   $41,238yearly

   $19.83 hourly rate

   ---

   Entry-level junior technical support specialist salary

   $34,000 yearly salary

   Updated January 30, 2026

4. Writing a junior technical support specialist job description

   A junior technical support specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a junior technical support specialist job description:

   Junior technical support specialist job description example

   National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training.
   
   National CORE's Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions.
   
   We are looking for an individual with strong communication skills and a strong technical background. A technician with a 'can do' attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily. They will require strong organizational traits as well as interpersonal and communications abilities. Candidate must be an analytical thinker as this position will involve problem resolution and process/policy development. Overall customer-service orientation skills are a requirement.
   RESPONSIBILITIES
   Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc. Incident Management: Document all incidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management. Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments. Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution. Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information. Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customer's technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management. Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the department's strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments. Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employee's home. Ability to work flexible hours. Ability to travel is required. Must possess a valid driver's license, current automobile insurance and reliable form of transportation.
   SKILLS & EXPERIENCE
   Technical Proficiencies: Experience working in an IT support environment utilizing the latest tools and methodologies. This includes but not limited to tools and methodologies such as Active Directory, Exchange, Office 365, and ITIL processes. Basic network troubleshooting skills, including wired and wireless technologies with an understanding of TCP/IP, DNS and DHCP. Also, the ability to self-manage time, priorities, and daily workload with little supervision while being able to switch gears and work collaboratively on larger-scale projects or problems. Platform Agnostic: Knowledge in supporting and troubleshooting current Apple and Windows operating systems, all popular mobile platforms like iOS and Android, troubleshooting the current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint), as well as prior experience with troubleshooting and supporting network infrastructure. Experience with Yardi Voyager 7 is a plus. Soft Skills: Excellent active-listening skills are required to understand our customer's concerns and/or needs. Superior critical thinking and problem-solving abilities to work through technical issues. Outstanding verbal communication, presentation, and interpersonal skills with strong attention to detail are necessary to work collaboratively with the IT team, our customers, staff, and vendors.
   PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Operate computer and office equipment. Standing, walking, sitting Exposure to various types of weather conditions Driving
   National Community Renaissance is an equal opportunity employer!
   
   Job Posted by ApplicantPro

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5. Post your job

   To find the right junior technical support specialist for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with junior technical support specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit junior technical support specialists who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your junior technical support specialist job on Zippia to find and attract quality junior technical support specialist candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit junior technical support specialists, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   If your interviews with junior technical support specialist applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new junior technical support specialist

   Once you've decided on a perfect junior technical support specialist candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new junior technical support specialist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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