Post job

Junior technical support specialist vs client support specialist

The differences between junior technical support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical support specialist and a client support specialist. Additionally, a junior technical support specialist has an average salary of $41,238, which is higher than the $39,585 average annual salary of a client support specialist.

The top three skills for a junior technical support specialist include password resets, mac and help-desk support. The most important skills for a client support specialist are customer service, client support, and client service.

Junior technical support specialist vs client support specialist overview

Junior Technical Support SpecialistClient Support Specialist
Yearly salary$41,238$39,585
Hourly rate$19.83$19.03
Growth rate10%10%
Number of jobs166,646136,163
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 62%
Average age4242
Years of experience22

Junior technical support specialist vs client support specialist salary

Junior technical support specialists and client support specialists have different pay scales, as shown below.

Junior Technical Support SpecialistClient Support Specialist
Average salary$41,238$39,585
Salary rangeBetween $34,000 And $49,000Between $29,000 And $53,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-NTT Data International L.L.C.
Best paying industry-Manufacturing

Differences between junior technical support specialist and client support specialist education

There are a few differences between a junior technical support specialist and a client support specialist in terms of educational background:

Junior Technical Support SpecialistClient Support Specialist
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 62%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Junior technical support specialist vs client support specialist demographics

Here are the differences between junior technical support specialists' and client support specialists' demographics:

Junior Technical Support SpecialistClient Support Specialist
Average age4242
Gender ratioMale, 62.6% Female, 37.4%Male, 41.7% Female, 58.3%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between junior technical support specialist and client support specialist duties and responsibilities

Junior technical support specialist example responsibilities.

  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
  • Configure individual PCs, routers, and printers.
  • Help remote customers configure hardware and connect to VPN.
  • Assist customers with technical difficulties with network devices and VoIP telephone settings.
  • Implement new software and upgrade existing software on the servers and workstations.
  • Show more

Client support specialist example responsibilities.

  • Manage VPN, audio conference bridges, and internal telecommunication switches.
  • Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
  • Manage, document and track daily all technical inquiries using Salesforce.com.
  • Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
  • Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
  • Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
  • Show more

Junior technical support specialist vs client support specialist skills

Common junior technical support specialist skills
  • Password Resets, 14%
  • Mac, 7%
  • Help-Desk Support, 6%
  • Switches, 6%
  • Network Troubleshooting, 5%
  • Troubleshoot, 5%
Common client support specialist skills
  • Customer Service, 17%
  • Client Support, 13%
  • Client Service, 6%
  • Troubleshoot, 5%
  • HR, 4%
  • Client Facing, 4%

Browse computer and mathematical jobs