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Junior technical support specialist vs information technology specialist

The differences between junior technical support specialists and information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical support specialist and an information technology specialist. Additionally, an information technology specialist has an average salary of $81,241, which is higher than the $41,238 average annual salary of a junior technical support specialist.

The top three skills for a junior technical support specialist include password resets, mac and help-desk support. The most important skills for an information technology specialist are customer service, troubleshoot, and computer system.

Junior technical support specialist vs information technology specialist overview

Junior Technical Support SpecialistInformation Technology Specialist
Yearly salary$41,238$81,241
Hourly rate$19.83$39.06
Growth rate10%10%
Number of jobs166,646122,519
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Average age4242
Years of experience22

Junior technical support specialist vs information technology specialist salary

Junior technical support specialists and information technology specialists have different pay scales, as shown below.

Junior Technical Support SpecialistInformation Technology Specialist
Average salary$41,238$81,241
Salary rangeBetween $34,000 And $49,000Between $58,000 And $113,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Technology

Differences between junior technical support specialist and information technology specialist education

There are a few differences between a junior technical support specialist and an information technology specialist in terms of educational background:

Junior Technical Support SpecialistInformation Technology Specialist
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityStanford University

Junior technical support specialist vs information technology specialist demographics

Here are the differences between junior technical support specialists' and information technology specialists' demographics:

Junior Technical Support SpecialistInformation Technology Specialist
Average age4242
Gender ratioMale, 62.6% Female, 37.4%Male, 77.8% Female, 22.2%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between junior technical support specialist and information technology specialist duties and responsibilities

Junior technical support specialist example responsibilities.

  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
  • Configure individual PCs, routers, and printers.
  • Help remote customers configure hardware and connect to VPN.
  • Assist customers with technical difficulties with network devices and VoIP telephone settings.
  • Implement new software and upgrade existing software on the servers and workstations.
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Information technology specialist example responsibilities.

  • Manage VmWare servers across the network to include patches, upgrades, move and cloning.
  • Manage devices by configuring network topology and making DNS records updates/creation.
  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Perform second tier help desk support for U.S. Treasury web-base financial management system.
  • Learned Linux troubleshooting as well as basic HTML, CSS as well as learning the very base of SQL and PHP.
  • Assist with data cabling, setting up router, switches, WAP systems on LAN.
  • Show more

Junior technical support specialist vs information technology specialist skills

Common junior technical support specialist skills
  • Password Resets, 14%
  • Mac, 7%
  • Help-Desk Support, 6%
  • Switches, 6%
  • Network Troubleshooting, 5%
  • Troubleshoot, 5%
Common information technology specialist skills
  • Customer Service, 24%
  • Troubleshoot, 10%
  • Computer System, 7%
  • Database, 5%
  • DOD, 5%
  • System Software, 4%

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