Junior technical support specialist vs junior information technologist

Differences between junior technical support specialist and junior information technologist duties and responsibilities

Junior technical support specialist example responsibilities.

• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
• Configure individual PCs, routers, and printers.
• Help remote customers configure hardware and connect to VPN.
• Assist customers with technical difficulties with network devices and VoIP telephone settings.
• Implement new software and upgrade existing software on the servers and workstations.
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Junior information technologist example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Work with end-users on the phone to troubleshoot an indefinite range of problems remotely using remote connection software.
• Install network software, including security, firewall and VPN software/hardware ensuring integration with existing network systems.
• Resolve a one-way calling issue affecting VPN users cause by insufficient routing protocol configuration on several networking devices.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
• Set up technology stations for campus events including computer access and projects for PowerPoint presentations.
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