Post job

Junior technical support specialist vs junior technician

The differences between junior technical support specialists and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical support specialist and a junior technician. Additionally, a junior technical support specialist has an average salary of $41,238, which is higher than the $39,417 average annual salary of a junior technician.

The top three skills for a junior technical support specialist include password resets, mac and help-desk support. The most important skills for a junior technician are customer service, HVAC, and fall protection.

Junior technical support specialist vs junior technician overview

Junior Technical Support SpecialistJunior Technician
Yearly salary$41,238$39,417
Hourly rate$19.83$18.95
Growth rate10%10%
Number of jobs166,646103,780
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 34%
Average age4242
Years of experience22

Junior technical support specialist vs junior technician salary

Junior technical support specialists and junior technicians have different pay scales, as shown below.

Junior Technical Support SpecialistJunior Technician
Average salary$41,238$39,417
Salary rangeBetween $34,000 And $49,000Between $26,000 And $57,000
Highest paying City-Alexandria, VA
Highest paying state-New York
Best paying company-Citi
Best paying industry-Technology

Differences between junior technical support specialist and junior technician education

There are a few differences between a junior technical support specialist and a junior technician in terms of educational background:

Junior Technical Support SpecialistJunior Technician
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 34%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Junior technical support specialist vs junior technician demographics

Here are the differences between junior technical support specialists' and junior technicians' demographics:

Junior Technical Support SpecialistJunior Technician
Average age4242
Gender ratioMale, 62.6% Female, 37.4%Male, 82.9% Female, 17.1%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between junior technical support specialist and junior technician duties and responsibilities

Junior technical support specialist example responsibilities.

  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
  • Configure individual PCs, routers, and printers.
  • Help remote customers configure hardware and connect to VPN.
  • Assist customers with technical difficulties with network devices and VoIP telephone settings.
  • Implement new software and upgrade existing software on the servers and workstations.
  • Show more

Junior technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • frame relay, TCP/IP configuration with NOC or on site engineer.
  • Set up new user workstations, updating software when need i.e.
  • Perform remote or in person program installation and OS setting changes to programs specifications.
  • Escalate tickets when need to upper level techs, system admins, or analysts.
  • Diagnose and fix computer issues, ranging from viruses, bloatware, and OS issues.
  • Show more

Junior technical support specialist vs junior technician skills

Common junior technical support specialist skills
  • Password Resets, 14%
  • Mac, 7%
  • Help-Desk Support, 6%
  • Switches, 6%
  • Network Troubleshooting, 5%
  • Troubleshoot, 5%
Common junior technician skills
  • Customer Service, 19%
  • HVAC, 7%
  • Fall Protection, 7%
  • Technical Support, 7%
  • JR, 4%
  • Level II, 4%

Browse computer and mathematical jobs