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Junior technical support specialist vs technical specialist

The differences between junior technical support specialists and technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical support specialist and a technical specialist. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $41,238 average annual salary of a junior technical support specialist.

The top three skills for a junior technical support specialist include password resets, mac and help-desk support. The most important skills for a technical specialist are customer service, technical support, and patients.

Junior technical support specialist vs technical specialist overview

Junior Technical Support SpecialistTechnical Specialist
Yearly salary$41,238$88,773
Hourly rate$19.83$42.68
Growth rate10%10%
Number of jobs166,646121,151
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Average age4242
Years of experience22

Junior technical support specialist vs technical specialist salary

Junior technical support specialists and technical specialists have different pay scales, as shown below.

Junior Technical Support SpecialistTechnical Specialist
Average salary$41,238$88,773
Salary rangeBetween $34,000 And $49,000Between $62,000 And $126,000
Highest paying City-Washington, DC
Highest paying state-Delaware
Best paying company-Finnegan Henderson Farabow Garrett & Dunner
Best paying industry-Technology

Differences between junior technical support specialist and technical specialist education

There are a few differences between a junior technical support specialist and a technical specialist in terms of educational background:

Junior Technical Support SpecialistTechnical Specialist
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Junior technical support specialist vs technical specialist demographics

Here are the differences between junior technical support specialists' and technical specialists' demographics:

Junior Technical Support SpecialistTechnical Specialist
Average age4242
Gender ratioMale, 62.6% Female, 37.4%Male, 71.2% Female, 28.8%
Race ratioBlack or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4%Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between junior technical support specialist and technical specialist duties and responsibilities

Junior technical support specialist example responsibilities.

  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
  • Configure individual PCs, routers, and printers.
  • Help remote customers configure hardware and connect to VPN.
  • Assist customers with technical difficulties with network devices and VoIP telephone settings.
  • Implement new software and upgrade existing software on the servers and workstations.
  • Show more

Technical specialist example responsibilities.

  • Install and manage LAN/WAN using TCP/IP protocol.
  • Manage the development of a customize ERP system for the client.
  • Design and manage studies for alternative API qualification for commercial products.
  • Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Develop HTML, CSS, JavaScript for commercial websites.
  • Show more

Junior technical support specialist vs technical specialist skills

Common junior technical support specialist skills
  • Password Resets, 14%
  • Mac, 7%
  • Help-Desk Support, 6%
  • Switches, 6%
  • Network Troubleshooting, 5%
  • Troubleshoot, 5%
Common technical specialist skills
  • Customer Service, 13%
  • Technical Support, 6%
  • Patients, 6%
  • Project Management, 6%
  • Customer Satisfaction, 4%
  • C++, 4%

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