Junior technical support specialist vs technical support advisor

Differences between junior technical support specialist and technical support advisor duties and responsibilities

Junior technical support specialist example responsibilities.

• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
• Configure individual PCs, routers, and printers.
• Help remote customers configure hardware and connect to VPN.
• Assist customers with technical difficulties with network devices and VoIP telephone settings.
• Implement new software and upgrade existing software on the servers and workstations.
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Technical support advisor example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
• Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
• Assess, analyze and troubleshoot customer issues providing resolution to problems.
• Assist in maintaining of switches, hubs routes, and other network topology.
• Research and implement the content management system SharePoint for internal document sharing and collaboration.
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