Junior technical support specialist vs technical support engineer

Differences between junior technical support specialist and technical support engineer duties and responsibilities

Junior technical support specialist example responsibilities.

• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
• Configure individual PCs, routers, and printers.
• Help remote customers configure hardware and connect to VPN.
• Assist customers with technical difficulties with network devices and VoIP telephone settings.
• Implement new software and upgrade existing software on the servers and workstations.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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