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Become A Junior Technician

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Working As A Junior Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Junior Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Junior Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Junior Technician jobs

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Junior Technician Career Paths

Junior Technician
Computer Technician Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Senior Support Technician Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Technician Service Manager General Manager
Director Of Sales
10 Yearsyrs
Systems Administrator Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Senior Technologist Project Manager Program Manager
General Manager
7 Yearsyrs
Help Desk Analyst Help Desk Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Support Technician Help Desk Specialist Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Technologist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Systems Technician Network Technician Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Lead Technician Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Technician Service Technician Service Manager
Operations Manager
7 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Technical Support Technician Technician Sales Consultant
Sales Manager
5 Yearsyrs
Help Desk Analyst Systems Engineer Operations Manager
Senior Account Manager
7 Yearsyrs
Technical Support Technician Systems Engineer Senior Project Manager
Senior Product Manager
9 Yearsyrs
Project Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Computer Technician Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Digital Technician 3.5 years
Lead Technician 3.3 years
Computer Analyst 3.3 years
Network Technician 3.1 years
Office Technician 3.0 years
Bench Technician 2.8 years
Printer Technician 2.8 years
Data Technician 2.7 years
LAN Technician 2.7 years
MIS Technician 2.7 years
Technician 2.6 years
Depot Technician 2.5 years
Field Technician 2.4 years
On-Site Technician 2.4 years
Support Analyst 2.3 years
Mobile Technician 2.3 years
Computer Assistant 2.2 years
Server Technician 2.1 years
Help Desk Analyst 2.1 years
Junior Technician 2.0 years
POS Technician 1.9 years
Phone Technician 1.8 years
Help Desk Engineer 1.8 years
DSL Technician 1.7 years
Student Technician 1.6 years
Imac Technician 1.6 years
Tier 1.6 years
Voip Technician 1.5 years
Dell Technician 1.3 years
Top Employers Before
Technician 9.3%
Cashier 6.6%
Internship 6.2%
Server 3.2%
Manager 2.7%
Supervisor 2.6%
Top Employers After
Technician 12.1%
Owner 2.2%

Junior Technician Demographics

Gender

Male

77.1%

Female

21.2%

Unknown

1.7%
Ethnicity

White

76.0%

Hispanic or Latino

13.6%

Asian

7.7%

Unknown

2.1%

Black or African American

0.6%
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Languages Spoken

Spanish

57.7%

Portuguese

9.9%

French

9.9%

German

5.6%

Wolof

1.4%

Bosnian

1.4%

Albanian

1.4%

Japanese

1.4%

Occidental

1.4%

Cheyenne

1.4%

Russian

1.4%

Polish

1.4%

Arabic

1.4%

Italian

1.4%

Korean

1.4%

Croatian

1.4%
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Junior Technician Education

Schools

University of Phoenix

16.8%

Universal Technical Institute

10.2%

New England Institute of Technology

5.8%

Strayer University

5.1%

University of Texas at Arlington

5.1%

Lincoln Technical Institute

4.4%

Fashion Institute of Technology

4.4%

Northern Virginia Community College

4.4%

ECPI University

3.6%

University of North Georgia

3.6%

Heald College - Central Administrative Office

3.6%

Houston Community College

3.6%

Colorado Technical University

3.6%

Monroe Community College

3.6%

Pittsburgh Technical Institute

3.6%

University of Houston

3.6%

University of Louisiana at Lafayette

3.6%

University of North Carolina at Charlotte

3.6%

Remington College

3.6%

Sacred Heart University

3.6%
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Majors

Business

14.3%

Information Technology

12.3%

Computer Science

11.8%

Computer Information Systems

9.3%

Computer Networking

8.7%

Electrical Engineering

6.5%

Automotive Technology

5.1%

Electrical Engineering Technology

3.6%

Criminal Justice

3.4%

Communication

2.9%

Management

2.6%

Graphic Design

2.5%

General Studies

2.4%

Information Systems

2.4%

Management Information Systems

2.2%

Psychology

2.1%

Engineering

2.1%

Computer Engineering

2.0%

Mechanical Engineering

1.9%

Computer Technical Support

1.9%
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Degrees

Bachelors

32.7%

Other

30.7%

Associate

20.6%

Masters

6.5%

Certificate

5.9%

Diploma

2.6%

Doctorate

0.7%

License

0.2%
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Full Time
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Internship
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Top Skills for A Junior Technician

ComputerHardwareTroubleshootIssuesEmailSupportInternetCustomerServicePhoneCallsRemoteDesktopTechnicalSupportActiveDirectorySetupLaptopsWindowsXPDatabaseTechnicalIssuesPreventativeMaintenancePasswordResetsVPNWebHelpdeskComputerSystems

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Top Junior Technician Skills

  1. Computer Hardware
  2. Troubleshoot Issues
  3. Email Support
You can check out examples of real life uses of top skills on resumes here:
  • Analyzed, researched, diagnosed and troubleshot computer hardware.
  • Required much patience and ability to calm down upset users to troubleshoot issues.
  • Help customers with router support, ISP connection support, email support, and tech support.
  • Trouble shooting Internet connectivity and software issues
  • Recognized numerous times for outstanding customer service, and the ability to assist the end user efficiently and quickly.

Top Junior Technician Employers