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Junior technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jennifer Richardson Ph.D.,

Ranganathan Chandrasekaran

Below we've compiled a list of the most critical junior technician skills. We ranked the top skills for junior technicians based on the percentage of resumes they appeared on. For example, 18.7% of junior technician resumes contained customer service as a skill. Continue reading to find out what skills a junior technician needs to be successful in the workplace.

15 junior technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how junior technicians use customer service:

Managed customer data through a customer service management system.
Develop great customer relationships through excellent customer service.

2. HVAC

Here's how junior technicians use hvac:

Performed preventative maintenance on HVAC units
Help with HVAC installation, run duct work, Freon lines and conduit piping under homes.

3. Fall Protection

Here's how junior technicians use fall protection:

Work in tight and/or high spaces using appropriate PPE and fall protection equipment.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how junior technicians use technical support:

Provide front line technical support for customer issues related to installation, configuration, and troubleshooting DataDirect products.
Identify and refer escalated issues to case-specific technical support personnel, and facilitate timely and quality issue resolution.

5. JR

JR -- short for junior -- denotes the son of a person who's still alive and has the same name. It's used after a man's name to differentiate him from an older family member with the same name.

Here's how junior technicians use jr:

Supported Packaging of radioactive waste performing as a Jr. HP Technician.
work study) - I managed 13 other Jr Techs in a Helpdesk environment.

6. Level II

Level II often marks a grade of experience one gains in the workplace. Depending on the field, a Level II certification may require a certain class or number of years of on-site work and training. For instance, in a medical or therapeutic field, a Level II designation is applied to individuals that achieve professionalism in their career, who demonstrate a higher level of clinical reasoning, and that help a certain number of clients.

Here's how junior technicians use level ii:

Level II Technician Training and Pre-Certification Requirements6.2.1.
Level II Technician Certification Procedures6.3.1.

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7. Troubleshoot Issues

Here's how junior technicians use troubleshoot issues:

Used VNC to log into systems remotely to troubleshoot issues with outlook web, prescription issues, reset processes in windows.
Provided support and maintenance on the computers in the field, troubleshoot issues and perform necessary repairs.

8. Strong Customer Service

Here's how junior technicians use strong customer service:

Demonstrated a strong customer service orientation and took responsibility to ensure customers were satisfied.
Web support via e-mail and telephone Organization of incoming tickets Strong customer service experience Office type setting experience

9. Customer Satisfaction

Here's how junior technicians use customer satisfaction:

Received consistently high scores on external QA checks and received several individual awards for customer satisfaction.
Achieved constant rating of at least 4 on a 1 to 5 scale for customer satisfaction ratings.

10. Technical Issues

Here's how junior technicians use technical issues:

Communicate with external customers in order resolve technical issues on our proprietary software product.
Resolved and appropriately escalated technical issues to Senior Manager.

11. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how junior technicians use qa:

Exceeded standards for QA Scores and productivity measurements
Performed QA and basic I/O Configuration of Hardware, or setup per client's specifications.

12. Email Support

Here's how junior technicians use email support:

Supported web bases products & services through email support, desktop support, & telephone support.
Help customers with router support, ISP connection support, email support, and tech support.

13. Cell Phones

It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.

Here's how junior technicians use cell phones:

Support in Blackberry's and cell phones.
Assisted callers in resolving issues involving using cell phones or PCMCIA cards as modems on cellular networks.

14. Preventive Maintenance

Here's how junior technicians use preventive maintenance:

Logged current information concerning preventive maintenance and performed preventive maintenance.
Performed monthly preventive maintenance on installed equipment.

15. Remote Desktop

Here's how junior technicians use remote desktop:

Performed support at the Tier I/II/III and Systems Administration level over the phone, in person, and through remote desktop.
Provided remote desktop support via JoinMe, ScreenConnect, and Windows Remote Desktop Connection.

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What skills help Junior Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on junior technician resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What junior technician skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young junior technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a junior technician stand out to employers?

John Talburt Ph.D.

Professor of Information Science, University of Arkansas at Little Rock

While employers like to see technical skills like Python and machine learning, they also value experience in more people-oriented and team skills like courses in change management, project management, data governance, and data quality management. These are areas where the technology problems are easier to solve than the cultural change issues.

Do you want to know more?

List of junior technician skills to add to your resume

The most important skills for a junior technician resume and required skills for a junior technician to have include:

Customer Service
HVAC
Fall Protection
Technical Support
JR
Level II
Troubleshoot Issues
Strong Customer Service
Customer Satisfaction
Technical Issues
QA
Email Support
Cell Phones
Preventive Maintenance
Remote Desktop
Problem Resolution
PCS

Inbound Calls
User Accounts
Password Resets
Customer Support
Computer System
Mac
OS
Trouble Tickets
Help-Desk Support
Desk Support
LAN
VoIP
Phone Support
VPN
Linux
PT
Android

SQL
Software Issues
Remote Support
Network Troubleshooting
Citrix
Remote Monitoring
Software Applications
Customer Issues
Technical Problems
DNS
POS
Service Calls
Connectivity Issues
Network Issues
Technical Troubleshooting
TCP/IP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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