What does a junior technician do?
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Junior technician responsibilities
Here are examples of responsibilities from real junior technician resumes:
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- frame relay, TCP/IP configuration with NOC or on site engineer.
- Set up new user workstations, updating software when need i.e.
- Perform remote or in person program installation and OS setting changes to programs specifications.
- Escalate tickets when need to upper level techs, system admins, or analysts.
- Diagnose and fix computer issues, ranging from viruses, bloatware, and OS issues.
- Assist with procurement, installation, and configuration of workstations, network hardware, and peripherals.
- Plan and migrate the entire school district from an analog phone system to a new VoIP phone system.
- Provide application support for both local installations and Citrix base applications.
- Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
- Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.
Junior technician skills and personality traits
We calculated that 19% of Junior Technicians are proficient in Customer Service, HVAC, and Fall Protection. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Junior Technicians that have these skills listed on their resume here:
- Customer Service, 19%
Managed customer data through a customer service management system.
- HVAC, 7%
Performed preventative maintenance on HVAC units
- Fall Protection, 7%
Work in tight and/or high spaces using appropriate PPE and fall protection equipment.
- Technical Support, 7%
Provide front line technical support for customer issues related to installation, configuration, and troubleshooting DataDirect products.
- JR, 4%
Supported Packaging of radioactive waste performing as a Jr. HP Technician.
- Level II, 4%
Level II Technician Training and Pre-Certification Requirements6.2.1.
"customer service," "hvac," and "fall protection" are among the most common skills that junior technicians use at work. You can find even more junior technician responsibilities below, including:
Customer-service skills. One of the key soft skills for a junior technician to have is customer-service skills. You can see how this relates to what junior technicians do because "computer support specialists must be patient and sympathetic." Additionally, a junior technician resume shows how junior technicians use customer-service skills: "performed customer support related tasks and special projects as assigned by management. "
Listening skills. Another soft skill that's essential for fulfilling junior technician duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a junior technician resume, here's how junior technicians can utilize listening skills in their job responsibilities: "communicated the causes of - and solutions to - technical issues in terms less-technical clients can understand. "
Problem-solving skills. This is an important skill for junior technicians to perform their duties. For an example of how junior technician responsibilities depend on this skill, consider that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a junior technician: "served as first point of contact for end users across the country and resolved connectivity issues of hotel guests. ".
Speaking skills. For certain junior technician responsibilities to be completed, the job requires competence in "speaking skills." The day-to-day duties of a junior technician rely on this skill, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." For example, this snippet was taken directly from a resume about how this skill applies to what junior technicians do: "provided customer support and troubleshooting of issues presented by end users who called into the helpdesk for assistance. "
Writing skills. A commonly-found skill in junior technician job descriptions, "writing skills" is essential to what junior technicians do. Junior technician responsibilities rely on this skill because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." You can also see how junior technician duties rely on writing skills in this resume example: "mentored junior-level technicians in writing complex sql queries to accomplish their daily duties. "
The three companies that hire the most junior technicians are:
- Deloitte125 junior technicians jobs
- Goodyear31 junior technicians jobs
- Daifuku Webb Holding10 junior technicians jobs
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Compare different junior technicians
Junior technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
While similarities exist, there are also some differences between junior technicians and technician support tier. For instance, junior technician responsibilities require skills such as "hvac," "fall protection," "jr," and "level ii." Whereas a technician support tier is skilled in "lan wan," "phone calls," "cisco ios," and "tier ii." This is part of what separates the two careers.
Technician support tiers really shine in the technology industry with an average salary of $62,098. Comparatively, junior technicians tend to make the most money in the technology industry with an average salary of $43,067.The education levels that technician support tiers earn slightly differ from junior technicians. In particular, technician support tiers are 0.1% less likely to graduate with a Master's Degree than a junior technician. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Junior technician vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
In addition to the difference in salary, there are some other key differences worth noting. For example, junior technician responsibilities are more likely to require skills like "hvac," "fall protection," "technical support," and "jr." Meanwhile, an information technology/support technician has duties that require skills in areas such as "troubleshoot," "phone calls," "user support," and "database." These differences highlight just how different the day-to-day in each role looks.
Information technology/support technicians earn a higher average salary than junior technicians. But information technology/support technicians earn the highest pay in the technology industry, with an average salary of $53,210. Additionally, junior technicians earn the highest salaries in the technology with average pay of $43,067 annually.In general, information technology/support technicians achieve similar levels of education than junior technicians. They're 1.9% more likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for junior technicians in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Junior technician vs. Information technology technician
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a junior technician is likely to be skilled in "hvac," "fall protection," "jr," and "level ii," while a typical information technology technician is skilled in "troubleshoot," "switches," "java," and "tcp ip."
Information technology technicians earn the best pay in the finance industry, where they command an average salary of $66,881. Junior technicians earn the highest pay from the technology industry, with an average salary of $43,067.Most information technology technicians achieve a similar degree level compared to junior technicians. For example, they're 1.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Junior technician vs. Assistant laboratory technician
The primary responsibility of a lab assistant is to help scientists and technologists. Lab assistants are assigned to prepare and monitor tests and experiments in research or medical laboratory. They analyze data and establish reports based on test results. Also, they set up the tools and equipment used in the lab. It is also part of their job to clean the lab rooms--knowledge in lab management, communication skills, attention to detail, and medical-related management.
Types of junior technician
Updated January 8, 2025
