A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.

Junior Technician Responsibilities

Here are examples of responsibilities from real junior technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Offer CenturyTel high-speed internet packages and PC optimization services.
  • Provide active directory assistance and answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Build new workstations and install windows.
  • Escalate to management if space is very low on servers.
  • Used Netbackup software and tape library backup through windows environment.
  • Perform remote or in person program installation and OS setting changes to programs specifications.
  • Escalate tickets when need to upper level techs, system admins, or analysts.
  • Diagnose and fix computer issues, ranging from viruses, bloatware, and OS issues.
  • Perform setup and maintenance on desktops, notebooks, and servers retrieve and deliver by on-site technicians.
Junior Technician Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Junior Technician Job Description

When it comes to understanding what a junior technician does, you may be wondering, "should I become a junior technician?" The data included in this section may help you decide. Compared to other jobs, junior technicians have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of junior technician opportunities that are predicted to open up by 2028 is 83,100.

Junior technicians average about $18.82 an hour, which makes the junior technician annual salary $39,151. Additionally, junior technicians are known to earn anywhere from $27,000 to $55,000 a year. This means that the top-earning junior technicians make $28,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become a junior technician. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a technician support tier, information technology/support technician, information technology technician, and assistant laboratory technician.

Junior Technician Jobs You Might Like

Junior Technician Resume Examples

Junior Technician Skills and Personality Traits

We calculated that 19% of Junior Technicians are proficient in Customer Service, Communication, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Junior Technicians that have these skills listed on their resume here:

  • Customer Service, 19%

    Provide excellent customer service by supporting a wide range of technical and network solutions for government educational program.

  • Communication, 12%

    Trouble shooting and communication development.

  • Technical Support, 10%

    Provide front line technical support for customer issues related to installation, configuration, and troubleshooting DataDirect products.

  • Hvac, 6%

    Performed preventative maintenance on HVAC units

  • Hardware, 4%

    Identified, diagnosed and documented hardware failure or software problems on a variety of computer or computer-related equipment.

  • JR, 3%

    Supported Packaging of radioactive waste performing as a Jr. HP Technician.

"customer service," "communication," and "technical support" aren't the only skills we found junior technicians list on their resumes. In fact, there's a whole list of junior technician responsibilities that we found, including:

  • The most important skills for a junior technician to have in this position are customer-service skills. In this excerpt that we gathered from a junior technician resume, you'll understand why: "computer support specialists must be patient and sympathetic" According to resumes we found, customer-service skills can be used by a junior technician in order to "assist customer by performing internet troubleshooting. "
  • Another trait important for fulfilling junior technician duties is listening skills. According to a junior technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how junior technicians are able to utilize listening skills: "communicated and resolved issues via email, phone and fax. "
  • Junior technicians are also known for problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a junior technician resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." We also found this resume example that details how this skill is put to the test: "received advanced exposure to administering active directory, exchange, vpns, and a variety of backup solutions. "
  • In order for certain junior technician responsibilities to be completed, the job requires the skill "speaking skills." According to a junior technician resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." As an example, this snippet was taken directly from a resume about how this skill applies: "work email request sent in from customers making sure their issues were addressed and resolved. "
  • Another common skill for a junior technician to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. A junior technician demonstrated the need for this skill by putting this on their resume: "provide technical support for national loan originator and underwriting software. "
  • See the full list of junior technician skills.

    Before becoming a junior technician, 33.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.0% junior technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some junior technicians have a college degree. But about one out of every four junior technicians didn't attend college at all.

    The junior technicians who went onto college to earn a more in-depth education generally studied business and computer science, while a small population of junior technicians studied information technology and computer information systems.

    Once you're ready to become a junior technician, you should explore the companies that typically hire junior technicians. According to junior technician resumes that we searched through, junior technicians are hired the most by Goodyear, Daifuku North America Holding Company, and Kinder Morgan. Currently, Goodyear has 11 junior technician job openings, while there are 8 at Daifuku North America Holding Company and 8 at Kinder Morgan.

    Since salary is important to some junior technicians, it's good to note that they are figured to earn the highest salaries at CACI International, Cognizant, and Intertek. If you were to take a closer look at CACI International, you'd find that the average junior technician salary is $48,505. Then at Cognizant, junior technicians receive an average salary of $47,312, while the salary at Intertek is $45,413.

    View more details on junior technician salaries across the United States.

    We also looked into companies who hire junior technicians from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include United States Navy, IBM, and Verizon Communications.

    In general, junior technicians fulfill roles in the technology and manufacturing industries. While employment numbers are high in those industries, the junior technician annual salary is the highest in the professional industry with $43,505 as the average salary. Meanwhile, the manufacturing and technology industries pay $42,846 and $42,000 respectively. This means that junior technicians who are employed in the professional industry make 12.1% more than junior technicians who work in the media Industry.

    The three companies that hire the most prestigious junior technicians are:

      What Technician Support Tiers Do

      A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

      We looked at the average junior technician annual salary and compared it with the average of a technician support tier. Generally speaking, technician support tiers receive $2,244 higher pay than junior technicians per year.

      While their salaries may differ, one common ground between junior technicians and technician support tiers are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, communication, and technical support.

      As far as similarities go, this is where it ends because a junior technician responsibility requires skills such as "hvac," "jr," "level ii," and "troubleshoot." Whereas a technician support tier is skilled in "phone calls," "tier ii," "desktop," and "ios." So if you're looking for what truly separates the two careers, you've found it.

      Technician support tiers really shine in the media industry with an average salary of $46,450. Whereas junior technicians tend to make the most money in the professional industry with an average salary of $43,505.

      The education levels that technician support tiers earn is a bit different than that of junior technicians. In particular, technician support tiers are 0.1% more likely to graduate with a Master's Degree than a junior technician. Additionally, they're 0.3% less likely to earn a Doctoral Degree.

      What Are The Duties Of an Information Technology/Support Technician?

      An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

      The next role we're going to look at is the information technology/support technician profession. Typically, this position earns a higher pay. In fact, they earn a $6,346 higher salary than junior technicians per year.

      Not everything about these jobs is different. Take their skills, for example. Junior technicians and information technology/support technicians both include similar skills like "customer service," "technical support," and "hardware" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, junior technician responsibilities are more likely to require skills like "communication," "hvac," "jr," and "level ii." Meanwhile, a information technology/support technician might be skilled in areas such as "end user," "phone calls," "database," and "backup." These differences highlight just how different the day-to-day in each role looks.

      In general, information technology/support technicians study at similar levels of education than junior technicians. They're 3.4% more likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.

      How an Information Technology Technician Compares

      An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

      The information technology technician profession generally makes a higher amount of money when compared to the average salary of junior technicians. The difference in salaries is information technology technicians making $13,038 higher than junior technicians.

      Using junior technicians and information technology technicians resumes, we found that both professions have similar skills such as "customer service," "technical support," and "hardware," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a junior technician is likely to be skilled in "communication," "hvac," "jr," and "level ii," while a typical information technology technician is skilled in "information technology," "personal computers," "html," and "peripheral equipment."

      When it comes to education, information technology technicians tend to earn similar education levels than junior technicians. In fact, they're 2.4% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.

      Description Of an Assistant Laboratory Technician

      The primary responsibility of a lab assistant is to help scientists and technologists. Lab assistants are assigned to prepare and monitor tests and experiments in research or medical laboratory. They analyze data and establish reports based on test results. Also, they set up the tools and equipment used in the lab. It is also part of their job to clean the lab rooms-knowledge in lab management, communication skills, attention to detail, and medical-related management.

      The fourth career we look at typically earns lower pay than junior technicians. On average, assistant laboratory technicians earn a difference of $3,783 lower per year.

      While their salaries may vary, junior technicians and assistant laboratory technicians both use similar skills to perform their jobs. Resumes from both professions include skills like "technical support," "hvac," and "hardware. "

      Each job requires different skills like "customer service," "communication," "jr," and "level ii," which might show up on a junior technician resume. Whereas assistant laboratory technician might include skills like "computer lab," "vital signs," "procedures," and "ekg."

      Assistant laboratory technicians earn a higher salary in the manufacturing industry with an average of $32,317. Whereas, junior technicians earn the highest salary in the professional industry.

      Assistant laboratory technicians reach similar levels of education when compared to junior technicians. The difference is that they're 1.9% more likely to earn a Master's Degree more, and 0.4% more likely to graduate with a Doctoral Degree.