A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.

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Junior Technician Responsibilities

Here are examples of responsibilities from real junior technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • frame relay, TCP/IP configuration with NOC or on site engineer.
  • Set up new user workstations, updating software when need i.e.
  • Perform remote or in person program installation and OS setting changes to programs specifications.
  • Escalate tickets when need to upper level techs, system admins, or analysts.
  • Diagnose and fix computer issues, ranging from viruses, bloatware, and OS issues.
  • Assist with procurement, installation, and configuration of workstations, network hardware, and peripherals.
  • Plan and migrate the entire school district from an analog phone system to a new VoIP phone system.
  • Provide application support for both local installations and Citrix base applications.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Junior Technician Job Description

Between the years 2018 and 2028, junior technician jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a junior technician?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of junior technician opportunities that are projected to become available by 2028 is 83,100.

A junior technician annual salary averages $39,417, which breaks down to $18.95 an hour. However, junior technicians can earn anywhere from upwards of $26,000 to $57,000 a year. This means that the top-earning junior technicians make $18,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a junior technician. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a technician support tier, information technology/support technician, information technology technician, and assistant laboratory technician.

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5 Junior Technician Resume Examples

Junior Technician Skills and Personality Traits

We calculated that 19% of Junior Technicians are proficient in Customer Service, HVAC, and Fall Protection. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Junior Technicians that have these skills listed on their resume here:

  • Customer Service, 19%

    Managed customer data through a customer service management system.

  • HVAC, 7%

    Performed preventative maintenance on HVAC units

  • Fall Protection, 7%

    Work in tight and/or high spaces using appropriate PPE and fall protection equipment.

  • Technical Support, 7%

    Provide front line technical support for customer issues related to installation, configuration, and troubleshooting DataDirect products.

  • JR, 4%

    Supported Packaging of radioactive waste performing as a Jr. HP Technician.

  • Level II, 4%

    Level II Technician Training and Pre-Certification Requirements6.2.1.

"customer service," "hvac," and "fall protection" aren't the only skills we found junior technicians list on their resumes. In fact, there's a whole list of junior technician responsibilities that we found, including:

  • Arguably the most important personality trait for a junior technician to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that junior technicians can use customer-service skills to "performed customer support related tasks and special projects as assigned by management. "
  • Another trait important for fulfilling junior technician duties is listening skills. According to a junior technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how junior technicians are able to utilize listening skills: "communicated the causes of - and solutions to - technical issues in terms less-technical clients can understand. "
  • Problem-solving skills is also an important skill for junior technicians to have. This example of how junior technicians use this skill comes from a junior technician resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "served as first point of contact for end users across the country and resolved connectivity issues of hotel guests. "
  • In order for certain junior technician responsibilities to be completed, the job requires the skill "speaking skills." According to a junior technician resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." As an example, this snippet was taken directly from a resume about how this skill applies: "provided customer support and troubleshooting of issues presented by end users who called into the helpdesk for assistance. "
  • As part of the junior technician description, you might find that one of the skills that might be helpful to the job is "writing skills." A junior technician resume included this snippet: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This skill could be useful in this scenario: "mentored junior-level technicians in writing complex sql queries to accomplish their daily duties. "
  • See the full list of junior technician skills.

    Before becoming a junior technician, 33.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.0% junior technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some junior technicians have a college degree. But about one out of every four junior technicians didn't attend college at all.

    Those junior technicians who do attend college, typically earn either a business degree or a computer science degree. Less commonly earned degrees for junior technicians include a information technology degree or a computer information systems degree.

    When you're ready to become a junior technician, you might wonder which companies hire junior technicians. According to our research through junior technician resumes, junior technicians are mostly hired by Deloitte, Goodyear, and Daifuku Usa Inc. Now is a good time to apply as Deloitte has 125 junior technicians job openings, and there are 31 at Goodyear and 10 at Daifuku Usa Inc.

    But if you're interested in companies where you might earn a high salary, junior technicians tend to earn the biggest salaries at Citi, Deloitte, and Daysmart. Take Citi for example. The median junior technician salary is $84,873. At Deloitte, junior technicians earn an average of $75,141, while the average at Daysmart is $69,352. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on junior technician salaries across the United States.

    Some other companies you might be interested in as a junior technician include Us Navy, IBM, and AT&T.; These three companies were found to hire the most junior technicians from the top 100 U.S. educational institutions.

    For the most part, junior technicians make their living in the professional and non profits industries. Junior technicians tend to make the most in the technology industry with an average salary of $43,067. The junior technician annual salary in the manufacturing and energy industries generally make $41,501 and $39,938 respectively. Additionally, junior technicians who work in the technology industry make 22.7% more than junior technicians in the professional Industry.

    The three companies that hire the most prestigious junior technicians are:

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    What Technician Support Tiers Do

    A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

    We looked at the average junior technician annual salary and compared it with the average of a technician support tier. Generally speaking, technician support tiers receive $15,472 higher pay than junior technicians per year.

    While their salaries may differ, one common ground between junior technicians and technician support tiers are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, technical support, and technical issues.

    As far as similarities go, this is where it ends because a junior technician responsibility requires skills such as "hvac," "fall protection," "jr," and "level ii." Whereas a technician support tier is skilled in "lan wan," "phone calls," "cisco ios," and "tier ii." So if you're looking for what truly separates the two careers, you've found it.

    Technician support tiers really shine in the technology industry with an average salary of $62,098. Whereas junior technicians tend to make the most money in the technology industry with an average salary of $43,067.

    The education levels that technician support tiers earn is a bit different than that of junior technicians. In particular, technician support tiers are 0.1% less likely to graduate with a Master's Degree than a junior technician. Additionally, they're 0.2% less likely to earn a Doctoral Degree.

    What Are The Duties Of an Information Technology/Support Technician?

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

    The next role we're going to look at is the information technology/support technician profession. Typically, this position earns a higher pay. In fact, they earn a $6,174 higher salary than junior technicians per year.

    Not everything about these jobs is different. Take their skills, for example. Junior technicians and information technology/support technicians both include similar skills like "customer service," "technical issues," and "remote desktop" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, junior technician responsibilities are more likely to require skills like "hvac," "fall protection," "technical support," and "jr." Meanwhile, a information technology/support technician might be skilled in areas such as "troubleshoot," "phone calls," "user support," and "database." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that information technology/support technicians earn higher salaries compared to junior technicians, but we wanted to find out where information technology/support technicians earned the most pay. The answer? The technology industry. The average salary in the industry is $53,210. Additionally, junior technicians earn the highest paychecks in the technology with an average salary of $43,067.

    In general, information technology/support technicians study at similar levels of education than junior technicians. They're 1.9% more likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.

    How an Information Technology Technician Compares

    An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

    The third profession we take a look at is information technology technician. On an average scale, these workers bring in higher salaries than junior technicians. In fact, they make a $9,614 higher salary per year.

    Using junior technicians and information technology technicians resumes, we found that both professions have similar skills such as "customer service," "technical support," and "technical issues," but the other skills required are very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a junior technician is likely to be skilled in "hvac," "fall protection," "jr," and "level ii," while a typical information technology technician is skilled in "troubleshoot," "switches," "java," and "tcp ip."

    Interestingly enough, information technology technicians earn the most pay in the finance industry, where they command an average salary of $66,881. As mentioned previously, junior technicians highest annual salary comes from the technology industry with an average salary of $43,067.

    Information technology technicians typically study at similar levels compared with junior technicians. For example, they're 1.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

    Description Of an Assistant Laboratory Technician

    The primary responsibility of a lab assistant is to help scientists and technologists. Lab assistants are assigned to prepare and monitor tests and experiments in research or medical laboratory. They analyze data and establish reports based on test results. Also, they set up the tools and equipment used in the lab. It is also part of their job to clean the lab rooms-knowledge in lab management, communication skills, attention to detail, and medical-related management.

    Assistant laboratory technicians tend to earn a lower pay than junior technicians by about $3,861 per year.

    According to resumes from both junior technicians and assistant laboratory technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "hvac," "technical issues," and "preventive maintenance. "

    Each job requires different skills like "customer service," "fall protection," "technical support," and "jr," which might show up on a junior technician resume. Whereas assistant laboratory technician might include skills like "patients," "ladders," "computer lab," and "vital signs."

    Assistant laboratory technicians reach similar levels of education when compared to junior technicians. The difference is that they're 1.2% more likely to earn a Master's Degree more, and 0.5% more likely to graduate with a Doctoral Degree.