Job Profile Summary: Provides a high level of customer service to patients, families, visitors and employees to promote and supports the highest level of patient experience. Performs administrative and clerical duties to ensure efficient operational flow in their assigned department. Provides or assists with basic direct patient care activities under the supervision of an RN with technical skills specifically identified on applicable skills checklists for which training and competency have been established.
Job Description Job Responsibilities: Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
Responds to patient call lights in a manner that expedites appropriate follow through.
Makes rounds on patients throughout their hospital stay.
Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
Assists with processing patient admissions, transfers and discharges.
Provides concierge service to assist patients and families with way finding and directs them to available resources.
Assembles and maintains patient medical records and other documents related to patient care
Assists with unit clerical functions.
Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.l
Reports abnormal findings or changes in physical, mental and emotional conditions to RN. These include but are not limited to vital signs, weights, assisting patients with personal care and activities of daily living, patient transfers/transport, pulse oximetry, point of care testing, application of external monitoring devices, and further technical skills of phlebotomy, clean dressing changes, and 12-lead ECG’s.
Assists with keeping patient rooms clean & orderly.
Demonstrates a positive, concerned and sensitive response in the workplace.
Ability to read, write and speak English and to follow oral and written instructions.
Ability to perform basic clinical mathematics.
Competencies in both the professional, technical and clinical knowledge domains must be demonstrated in a safe, effective and efficient manner.
Maintains personal growth and development through the ongoing process of formal and informal education.
Other duties as assigned.
Education: HS diploma or equivalent GED required.
Certifications: Basic Life Support (BLS) through American Heart Association (AHA) required.
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Work Experience: Demonstrates proficiency in applied mathematics & reading comprehension at an 8th grade level.
Prior job experience with typing or computer training or equivalent coursework.
Microsoft Office experience preferred
One year of recent, full-time patient care experience and/or customer service-related role.
Additional education/training may substitute for some/all of the stated experience (i.e. mental health experience).
Nursing students who have recently completed a minimum of one clinical rotation as part of an accredited nursing school program may substitute the clinical rotation for the required experience.
Military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered.
Physical Requirements: Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
Requires frequent data entry, standing and walking for extensive periods of time.
Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities.
Requires full body motion to move and lift patients, manual finger dexterity with good eye/hand coordination; involves extensive standing and walking.
Medium Work - Exerting 50 to 100 pounds of force rarely, and/or 0 to 50 pounds of force occasionally to move objects.
Physical Demand requirements are in excess of those for Medium Work.
Requires full range of motion, manual and finger dexterity and eye-hand coordination.
lRequires normal or corrected speech, hearing and vision.
Requires some exposure to communicable disease or body fluids.
Personal Protective Equipment: l Follows standard precautions using personal protective equipment as required.
Collects blood, processes specimen, and performs reference laboratory processing in laboratory testing. Proficient in blood collection from patients of all age groups and performs related techniques including glucose tolerance tests and blood cultures. Prepares samples for testing and manages specimen in the laboratory information system. Prepares and ships reference laboratory specimens and resolves pending specimens and pending transports. Monitors test ordering patterns and requisitions to ensure compliance with outpatient laboratory testing.
Responsibilities:
Collects blood, processes specimen, and performs reference laboratory processing.
Proficient in blood collection from patients of all age groups and performs related techniques including glucose tolerance tests and blood cultures.
Prepares samples for testing and manages specimen in the laboratory information system.
Prepares and ships reference laboratory specimens and resolves pending specimens and pending transports.
Monitors test ordering patterns and requisitions to ensure compliance with outpatient laboratory testing.
Other duties as assigned.
Education:
High School Degree/Equivalent .
Preferred: One-year college or equivalent preferred.
Certifications:
American Heart Association Basic Life Support (BLS) Certification.
Complexity of Work:
All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:
World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification.
This description of duties is not intended to be all inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.
All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:
World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification.
This description of duties is not intended to be all inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.
Work Experience:
At least six (6) months experience in phlebotomy and laboratory processing preferred.
Physical Requirements:
This position is primarily mobile in nature.
The average amount of lifting is 10 pounds with occasional carrying of objects up to 20 pounds.
Sitting for short periods of time, the ability to file, move records, laboratory supplies, perform venipuncture, and move charts also requires bending and stooping.
Communication by means of the spoken, written and typed word is required.
Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.
Mental Demands: Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department director, physicians and other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
Special Demands: Use of personal protective equipment is required as there is a potential for exposure to biohazardous or infectious agents when drawing and processing specimens.
Confidentiality: The employee has access to the entire medical record for the purpose of charting and correcting laboratory results AND review of physician orders.
The access is limited to the amount reasonably necessary to achieve the purpose of the laboratory testing request.
The disclosure or requests that occur on a routine or recurring basis include patient demographics, condition and laboratory results.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.
RESPONSIBILITIES:
EDUCATION:
Bachelor's Degree in nursing or related healthcare field with strong clinical background in acute care and ambulatory care setting.
Master's Degree preferred
CERTIFICATIONS:
WORK EXPERIENCE:
Job Title | Company | Location | Start Date | Salary |
---|---|---|---|---|
Security Specialist-Jupiter | Gavin de Becker & Associates | Jupiter Island, FL | Sep 28, 2021 | $51,500 |
Cna/Hha Weekend Nights (FRI, SA, SU) 8P-8A-Jupiter Island-Male Caregivers | Always Best Care Senior Services | Jupiter Island, FL | Sep 23, 2021 | $31,305 - $33,392 |
Cna/Hha Weekend Nights (FRI, SA, SU) 8P-8A-Jupiter Island-Male Caregivers | Always Best Care | Jupiter Island, FL | Sep 23, 2021 | $31,305 - $33,392 |