Kaiser Permanente jobs in Bakersfield, CA

Provides visual examinations, including those conducted to identify the presence of pathology. Conducts detection and differential diagnosis of abnormal visual, ocular and/or systematic conditions. Provides complete high quality optometric/vision care services to members. Essential Responsibilities: * Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. * Provides treatment of the visual system within the scope of optometric licensure, including writing prescriptions for ophthalmic spectacles, contact lenses, orthoptics and non-optical aids. * Provides additional specialized testing and therapy such as contact lens examinations, visual fields (perimetry), tonometry, orthoptics (for therapy of amblyopia, suppression, diplopia, extraocular muscle problems and associated conditions), low vision evaluation (for the diagnosis and treatment of patients with subnormal vision not correctable with standard ophthalmic appliances), fluorescein angiography (for diagnosing and documenting ocular conditions) and ocular photography (for photo examination of the external and internal structures of the eye under the direction of Ophthalmology). * Maintains compliance with all current organizational, state and federal regulations pertaining to Optometry. * Reports and coordinates with the Coordinating Optometrists to ensure member satisfaction and promote financial viability of the Permanente Vision Services Program. * Works effectively as team member with other areas of Vision Services which includes Optical Lab and Optical Dispensing. * Promotes member satisfaction by ensuring the provision of a high level of quality of service and care. * Establishes and maintains courteous and cooperative relations with the public, patients and other personnel. * May perform other duties as required.

Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting. Essential Responsibilities: * Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. * Customer Service (Greeting, navigating, instructing/educating) * Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies. * Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology. * Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies. * Provides patient information to family members, following established patient confidentiality guidelines. * Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies. * Demonstrates flexibility when addressing various member issues and needs related to operations and member services. * Follows KP Service Standards. * General Job Functions: * Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol. * Ensures current schedules are accurate, makes authorized changes as appropriate. * Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate. * Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures. * Answers calls and relays messages to staff. * Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested. * Provides patient instructions as appropriate. * Performs related clerical duties as required, such as direct booking, copying, etc. * Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters. * Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information. * May assist in orienting new employees. * Maintains courteous relations with patients and staff. * Follows Labor Management Principals. * May perform other duties as required. * Cash Handling * Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures. * Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas. * Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe. * Additional duties for Service Representatives in Optical Services to include: * Coordinates eyewear for delivery to patient. * Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics * Assists with inventory control procedures * Additional duties for Service Representative in Laboratory to include: * Explains proper specimen collection to members, rejects unsatisfactory specimens. * Assures all pertinent information is entered into system during accessioning. * Updates and maintains all necessary logs. * Accessions laboratory requests in Health Connect/Laboratory Information System. * Maintains all printers - sorts and distributes results from printer processing. * Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.

In addition to the responsibilities below, this position is also responsible for implementing best practice models; implementing patient care delivery systems and practice standards in one or more locations; investigating and resolving patient/family/member concerns regarding patient care and services; collaborating with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care at home; monitoring resource needs in assigned clinical areas to ensure appropriate assignment and utilization; monitoring the use and maintenance of equipment, supplies and medications; fostering a safe environment for patients and employees; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care at home; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Essential Responsibilities: * Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. * Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives. * Manages continuum of care / care at home operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; leading survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and assisting in the development and management of their departments expenditures, payroll, and non-payroll budget with input from a higher-level leader. * Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management, ensuring consistency and seamless transitions across the continuum of care; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary continuum of care / care at home team(s); supports managing local agency and outside provider contract/vendor relations that provide optimal patient care and medical services for care across the continuum; implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives. * Manages improvements to operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.

Assesses, designs, implements, presents, and evaluates health education programs and services. Essential Responsibilities: + Conducts needs assessments, establishes priorities, designs, implements, and evaluates basic health education programs, protocols, and standards + Coordinates a wide range of health education services, including establishing effective referral and publicity systems, monitoring quality and documentation, providing scheduling and logistical support, and facilitating use of community services to promote the delivery of cost effective health education services. + Provides direct group or one-on-one health education services to members and the public. + Reviews, develops, and recommends high quality, culturally appropriate written and audio visual health education materials. + Consults with physicians and staff regarding related health education services. + Coordinates health information projects such as program catalogs, newsletter, informational displays and community health events. + Specializes in a specific area of health education (e.g. HIV nutrition, chronic disease, health promotion) as required. + Prepares reports, grants, proposals, and documentation as assigned. + Participates in establishing department strategic goals and priorities. + + Other duties as assigned. Basic Qualifications: Experience + Previous experience in providing and coordinating health education services (usually 1 year). Education + Master's degree in a field related to the position or one of the following certifications: Certified Diabetes Educator (CDE), Certified Nutrition Support Dietitian (CNSD), Board Certified Specialist in Renal Nutrition (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), Fellow of the American Dietetic Association (FADA), or International Board-Certified Lactation Consultant (IBCLC). License, Certification, Registration + N/A Additional Requirements: + Previous experience in curriculum development. + Demonstrated knowledge of behavior change, adult learning theory, group process theory and application. + Strong interpersonal and written communication skills. + Knowledge of PC applications required + Demonstrates working knowledge of mainframe and personal computing systems. + Demonstrates highly effective interpersonal, written and verbal communications. + Must be able to work in a Labor Management Partnership Environment + Bilingual (English/Spanish) Level II required. Preferred Qualifications: + Two (2) years of recent teaching/program planning. + Knowledge of behavior change, adult learning theory. + Curriculum and materials development. + Demonstrated ability to use effective verbal and written communication skills. + Bilingual English/Spanish preferred. + PC skills. + Previous individual, small group and large group/classroom training/teaching experience. Notes: + Will need to be available to work out of each medical office building in Kern County. + Must successfully pass or have passed the bilingual test within the last twelve (12) months or be active in the QBS program. COMPANY: KAISER TITLE: Health Educator II (Bilingual) - Registered Dietitian REQUIRED LOCATION: Bakersfield, California REQNUMBER: 1337431 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Provides screening, preventive primary care and medical care services to members - primarily in non-clinical settings where members feel most comfortable, including in-home, community and nursing facilities and “pop up” clinics. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Provides general medical care and care coordination to various and/or specific patient member populations - adult, women's health, pediatric, and geriatric. • Performs comprehensive evaluations including history and physical exams for gaps in care and preventive assessments. • Addresses both chronic and acute primary care complaints, and demonstrates ability to ascertain medical urgency. • Establishes and documents reasonable medical diagnoses. • Seeks specialty consultation as appropriate. • Orders/performs pertinent diagnostic laboratory and radiology testing for the medical diagnosis or presenting symptoms; works within an environment of limited resources and therefore uses diagnostic tests judiciously and appropriately. • Understands when a member's needs are beyond their scope of knowledge and when physician oversight is needed. • Creates and implements a medical plan of care. • Schedules appointments for visits when appropriate. • Provides post-discharge coordination to reduce hospital readmission rates and emergency room utilization. • Performs face-to-face in-person visits in a variety of settings including in-home, skilled nursing facilities, and public locations. • Performs face-to-face visits via alternative modalities based on business need, leadership direction and state regulations. • Orders bulk laboratory orders to target specific member populations. • Performs alternating on-call coverage to triage any urgent lab results and pharmacy inquiries and develops appropriate plans of care. • Participates in community-based “pop up clinics” to build relationships with communities, and address gaps in health care. • Drives up to 120 miles a day on a regular basis to a variety of locations within the assigned region. Drives beyond 120 miles as part of extended mileage may be required on special project days. Special projects may include an overnight hotel stay. • Obtains and maintains cross-state license in other states besides home state based on business need. • Collaborates with fellow nurse practitioners to develop best practices to perform work duties efficiently and effectively. • Actively participates in regional meetings. • May prescribe medications and perform procedures as appropriate. • Performs timely medical records documentation in electronic medical record (EMR) computer system. • On occasion, may be required to walk flights of stairs while carrying up to 50 lbs. of equipment. • Engages in practices constituting the practice of medicine in collaboration with and under the medical direction and supervision of a licensed physician to the degree required by state laws. • Local travel required (based upon state/contractual requirements). Required Qualifications • At least 1 year of experience as a nurse practitioner, or equivalent combination of relevant education and experience. • Active and unrestricted national certification from one of the following organizations: American Academy of Nurse Practitioners (AANP) or American Nurses Credentialing Center (ANCC). • Current state-issued license to practice as a Family Nurse Practitioner (FNP). License must be active and unrestricted in state of practice. • Prescriber Drug Enforcement Agency (DEA) license with authority to prescribe per state qualifications. License must be active and unrestricted in state of practice. • Current Basic Life Support (BLS) certification. • Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements. • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. • Ability to work independently with minimal supervision and demonstrate self-motivation. • Responsive in all forms of communication. • Ability to remain calm in high-pressure situations. • Ability to develop and maintain professional relationships. • Excellent time-management and prioritization skills; ability to focus on multiple projects simultaneously and adapt to change. • Excellent problem-solving and critical-thinking skills. • Strong verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency, and electronic medical record (EMR) experience. Preferred Qualifications • Experience as a registered nurse or nurse practitioner in a home health, community health or public health setting. • Experience in home health as a licensed clinician, especially in management of chronic conditions. • Experience with underserved populations facing socioeconomic barriers to health care. • Immunization and point of care testing skills. • Bilingual. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $101,721 - $198,356 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

The Medical Social Worker III provides assessments, coordination, and implementation/ evaluation of professional social services to patients and their families in order to aid them in coping with social, emotional, and economic difficulties related to medical problems or which predispose to illness. Essential Responsibilities: + Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws. QUALITY OF CLINICAL SERVICES: + The Medical Social Worker III provides quality services by assessing patient/family system needs then developing and implementing treatment plans in accordance with departmental and medical center policies. + Quality of clinical services is indicated by QM findings, documentation review, case presentations, staff and patient feedback and supervisory discussions. + Performs a bio-psychosocial assessment interview with patient, family, and/or significant other according to department policy and standards. + Provides appropriate crisis intervention/treatment to adults, children and families in emergent situations including assessment, counseling, information/referral and providing consultation to physicians and healthcare team. + Provides a professional interpretation of patients condition (i.e., situation, affect, behavior and verbal content) and recommends appropriate psycho-social intervention(s) and/or treatment plan. + Develops culturally sensitive assessment that reflects department standards and includes: reason for referral; source of referral; informant name; physical/medical issues; interpersonal and social relations; emotional/psychiatric/adjustment; issues including depression; role performance/social transition; community planning/resources/social transition; legal/protective issues (as indicated). + Provides appropriate counseling services to patient and/or family based on clinical assessment and consistent with patients on-going medical condition/needs. + Performs relevant patient and family advocacy services within KP and the community. + Provides patient education on subjects related to psycho-social adjustments to medical illness, individually, in classes or groups. + The Medical Social Worker III takes responsibility for implementation of social work knowledge and values, standards of practice and enhancement of professional skills as demonstrated by documentation reviews, case presentations, staff and patient feedback, supervisory discussions, and attendance at conferences/classes. + Assessment demonstrates ability to interpret the social, emotional and behavioral problems/elements as they related to patients medical condition and treatment. + Knowledge of availability of KP and community resources consistent with treatment goals. + Utilizes professional knowledge in facilitating staff and other meetings. + Demonstrates knowledge of and observes department policies and procedures. + Utilizes formal and informal education opportunities to increase professional knowledge base as demonstrated by attendance at appropriate and approved programs/workshops/ in-services/etc. + Demonstrates the integration of clinical social work theory into practice by appropriately utilizing clinical knowledge of bio-psychosocial development stages, personality development, human behavior, etc., to formulate assessment, direct treatment, and provide consultation and education to other team members. NEONATES: + Substance Abuse, Parent/Infant Bonding, Family Relationships, Safety, Developmental Milestones, Parental Coping/Acceptance, Birth/death. PEDIATRICS: + Child Abuse/Neglect Reporting, Substance Abuse, Safety, Legal, Parent/Guardian/Child Relationships, Developmental Milestones, Family Relationships, Peer Group, School/Academic Performance. ADOLESCENT: + Abuse/Neglect Reporting, Substance Abuse, Developmental Milestones, Family Relationships, Peer Group Relationships, Sexuality, Education. ADULT: + Abuse/Neglect Reporting, Substance Abuse, Adequacy of Self-Care, Developmental Milestones, Sexuality, Family Responsibilities. GERIATRIC: + Elder Abuse/Neglect Reporting, Substance Abuse, Adequacy Of Self Care, Support System, Developmental Milestones, Mental Status/Competency, Mortality. EOL (End of Life Option): + Regulatory data reporting, process coordination, assist Members/Physicians with California End of Life Option Act. + The above statements are intended to describe the general nature and the level of work being performed by the individuals assigned to this position and as such are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. INTERDICIPLINARY FUNCTIONS: + Functions as an effective team member, consultant, and liaison to medical, nursing, ancillary staff, and to community agencies. + This is measured by staff feedback, observation by supervisor, QM evaluations, and written communications. + Demonstrates an interdisciplinary approach, competent follow-up and communication of accurate information to team members. + Assumes responsibility for patient, staff and system problems as indicated by requests for involvement. + Demonstrates awareness of the Departments mission, scope and vision in the context of the Medical Centers structure. + As measured by established standards, maintains good rapport with: + Peers and colleagues. + Community. + Physicians. + Other health care team members. + Educates physicians and staff regarding the role of the social worker and the importance of addressing bio-psychosocial issues for quality patient care and services. PROFESSIONAL CONDUCT: + Demonstrates professional behavior and interventions are consistent with departmental policies and procedures, JCAHO, Title22, and NCQA legal mandates, professional standards, NASW, ABECSW, and other Medical Center Guidelines. + Utilizes supervision and consultation appropriately as indicated by regular attendance at supervisory/consultation sessions, identifying and discussing problem cases/situation with supervisor and seeking consultation with peers. + Contributes and shares community resource with colleagues. + Represents the Department in appropriate medical center and/or community committees. + Identifies improvement opportunities for the department or work area and communicates ideas to supervisor. + Participates in Quality Management activities based on member needs, organizational goals, and professional standards. + Identifies and participates in the solution to system problems. + Attends and occasionally facilitates staff/education meetings. + Avoids unscheduled absences, arrives at work at scheduled times and takes action to avoid recurring absences. + Plans and submits elected time off in advance. + Exhibits standards of professional behavior in compliance with Regional Quality of Service Guidelines. + Maintains confidentiality regarding patient and/or family issues in accordance with the Medical Center policy and professionals standards. + Demonstrates knowledge of and complies with Fire & Safety, Disaster, Universal Precautions and Infectious Disease policy and procedures. + Works in a self-directed manner as demonstrated by requesting assistance when clinical case or situation is beyond experience or abilities. + May provide mentorship and/or clinical supervision for SW II, new worker or graduate student. PRODUCTIVITY: + Maintains patient access, and meets established standards for effectiveness and efficiency. + Prioritizes, plans, and organizes workload need within assigned hours. + Case finds and screens high-risk patients according to Department protocol. + Spends at least 70% of time in direct service activity. + Responds to referrals with departmentally delineated time frames. + Completes and submits statistics in accordance with Departmental policies and procedures. + Documents interventions in appropriate formats, legibly and within department time frames. Disclaimer: + The above statements are intended to describe the general nature and the level of work being performed by the individuals assigned to this position and as such are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Basic Qualifications: Experience + Minimum One (1) year experience working as a MSW in medical acute care setting or as part of a medical team. MSW Internships will be considered as part of experience. + Medical Social Worker - End of Life Option: If position posted is for an End of Life role, experience requirement is: Minimum one (1) year of experience, within the last three (3) years, working as a MSW in end of life care and counseling. Education + Masters Degree in Social Work issued by a school accredited by the Counsel of Social Work Education. License, Certification, Registration + Licensed Clinical Social Worker (California) Additional Requirements: + Following language applies to End of Life Option positions only: + Current CA Drivers License, clear driving record for the past two (2) years and proof of automobile insurance as required by law. + Following language applies to Home Health, Hospice and Palliative positions only. + Current CA Drivers License, clear driving record for the past two (2) years and proof of automobile insurance as required by law. + One (1) year post masters experience in Medical Social Work required. + BLS Card required Preferred Qualifications: + N/A Notes: + May include Saturdays. + Position will be 40 per week working in multiple locations/departments as needed by the organization. COMPANY: KAISER TITLE: Medical Social Worker III LCSW - Bakersfield - FT LOCATION: Bakersfield, California REQNUMBER: 1390070 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Under indirect supervision, provides patient care, clinical activities, and patient consultations within the scope of pharmacy practice that optimizes medication therapy and promotes health, wellness, and disease prevention. Provides direction to Pharmacist Residents, Pharmacist Interns, Pharmacy Technicians, and non-licensed personnel. Dispenses compounds, procures, stores, furnishes, orders, administers and distributes pharmacy products and drug tests. Performs drug conversions, and participate in the evaluation and management of diseases and health conditions in collaboration with other health care providers. Is accountable for knowledge of updated clinical skills, knowledge of regulatory changes, and assurance of workplace safety, and a safe and healthy working environment. Provides medical personnel and patients with medication and information and product identification. Performs other duties as required. Essential Responsibilities: + Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. + Completes knowledge and skills-based training assessments and competencies + Interviews patient to obtain information regarding drug use, drug allergies and sensitivities and documents the information to appropriate records of the pharmacy information system; advises patients verbally and with written materials on significant precautions, proper drug therapy and administration, the use of related devices and the coordination of drug therapy with diet, according to established policies and procedures. + Reviews and interprets prescription orders and verifies accuracy and completeness of patient labeling and input into pharmacy information system. + Dispenses, compounds, procures, stores, furnishes, orders, administers and distributes pharmaceuticals and pharmacy products and drug related tests, including antineoplastics and/or other sterile products as required, according to legal requirements, established policies and procedures, under protocol and accepted professional standards of practice. + Evaluates and resolves real or potential drug therapy problems related to interpretation of prescriptions, drug furnishing irregularities, service complaints and issues such as drug procurement or equipment problems, according to established policies and procedures. + Confers with medical personnel concerning care and treatment of patients, related critical diagnoses, drug dosage, interactions, dosage forms, and other factors which might influence the course of treatment and the activity medications; suggests changes in drug therapy and/or use, as appropriate to assure optimum therapeutic results and cost effective prescribing. + Participates in cost-effective prescribing programs and assists in promoting adherence to formulary by providing immediate feedback to prescriber, educational or in-service presentations, publication of newsletter and compilation of prescribing and drug usage data as coordinated by the Drug Education Coordinator (DEC) and/or pharmacy management. + Makes recommendations to management regarding systems or operational improvements. + Ability to interact effectively with co-workers and contributes as a team player, + Maintains work area and equipment in an organized and clean condition; maintains a safe and efficient work environment. + Supports a collaborative Labor-Management Partnership environment. Basic Qualifications: Experience + Must have 1 year of recent (within 3 years) experience as a pharmacist, pharmacy intern, or completion of residency Education + Degree in Pharmacy meeting minimum education requirements for licensure. License, Certification, Registration + Pharmacist License (California) required at hire + Controlled Substance Utilization Review and Evaluation System Registration required at hire + National Provider Identifier required at hire Additional Requirements: + Must be able to meet physical demands of the job including frequent standing, walking, bending, reaching, pushing,pulling, lifting of material up to 30 pounds. + Must have excellent verbal and written communication skills. + Knowledge of Federal and State laws, regulations, and standards regarding the provision of pharmaceutical services. + Comprehensive knowledge of current pharmacological/biopharmaceutical principles, medical terminology, pathologies, disease state, age appropriate therapy, and other information as it pertains to medical or pharmaceutical care. + Demonstrated ability to extract pertinent information from the patient or other sources and relate it to the patients medical management plan. + Experience operating pharmacy computer systems and other equipment. Preferred Qualifications: + Experience in a high volume pharmacy preferred + Doctorate of Pharmacy, Pharm.D. Notes: Expected to work at all 5Outpatient Pharmacy locations in Bakersfield Service area COMPANY: KAISER TITLE: Outpatient Pharmacist LOCATION: Bakersfield, California REQNUMBER: 1391461 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Under direct supervision, schedules initial interview and intake appointments for patients, type correspondence and reports: answers telephone and gives information and performs related clerical duties as directed. Support Kaiser physicians and Therapist in Behavioral Health Service. Essential Responsibilities: + Schedules appointments for psychiatric patients on OPAS. + Contact patients by telephone or correspondence to notify them of appointment changes or to re-schedule. + Answers telephones and relays messages. + Answers requests for medical information from outside providers and governmental agencies per Kaiser Permanente protocols. + Transcribes psychiatric consultation summaries from physician notes. + File summaries in patient case records and distribute copies to appropriate personnel as directed. + Maintain confidentiality of medical records. + Types correspondence, memorandums, forms, reports and statistical reports pertaining to departmental activities. + Sort and distribute mail (inter-office and postal mail). + Clerical support: file correspondence and reports, makes copies of documents. + Call in prescriptions. + Order lab tests. + Maintain office supplies and re-order as needed. + May assist in reception by checking in patients and receiving co-payments. + Establishes and maintains courteous, cooperative relations with interaction with other personnel, providers, health plan members and the public. + Call patient from waiting area and place in exam rooms. + Key DKAs into automated system. + Arrange for patient admission, transfer, or discharge. + Arrange for transportation of non-ambulatory patients. + Complete and forward chart request forms. + Complete patient processing forms such as admission/discharge documents, chart request, surgery request forms, and obtain patient authorization signatures. + Complete disability requests for providers. + Fill out laboratory, x-ray requisitions, and specialized test forms. + List referrals from physicians. + Notify appropriate personnel of abnormal lab test results. + Verify patient/member eligibility. + Maintain physician and therapist schedules. + Notify patients of appointments/scheduling changes by phone or mail. + Prepare physician and therapist schedules. + Answer member inquiries. + Explain hospital regulations and policies. + Explain TRRS policies. + Transcribes psychiatric consultation summaries of physician notes. + Type correspondence, memorandums, forms, reports, statistical reports. + Assist in reception by checking in patients and receiving co-payments. + File correspondence and reports. + Copy documents. + File patient summaries. + Maintain office supplies and re-order as necessary. + Request charts. + Answer and route telephone calls. + Screen patient calls and take messages for providers. + Type necessary correspondence. Material and Supplies. + Clear paper jams and performs routine maintenance. + Operate copier equipment. + Assume other activities and responsibilities as directed. + Coding System: Care + Government/Regulatory Agencies: med-cal, medicare Equipment/machinery: card imprinting machine, computer terminals (i.e., keyboard and screen), and photocopying machine + Assume other activities and responsibilities from time to time as directed. Basic Qualifications: Experience - Previous mental health experience - Typing 40 wpm - Typing score must be current within one (1) year. Please contact Human Resources for testing - Proficient with MS Word and Excel - Excellent organizational and interpersonal skills - Proficiency with PC required - Detail orientated Education + - High school diploma/GED License, Certification, Registration + N/A Additional Requirements: + N/A Preferred Qualifications: + N/A Notes: + Position will support BHS department as needed; to include those on vacation, leave of absences, call outs, and holiday coverage. + Position in Behavioral Health supporting Psychiatry, Addiction Medicine and Social Medicine. COMPANY: KAISER TITLE: Psychiatric Social Clerk LOCATION: Bakersfield, California REQNUMBER: 1392969 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Physician Assistants (PA) provide health care services to patients who may have acute episodic conditions or chronic problems, as well as those seeking health evaluation, preventive care and/or education and counseling. Under physician supervision, PAs provide care in areas within KP in primary care or specialty departments consistent with their educational preparation following the Regional Practice Guidelines and Protocols for Ambulatory and Hospital-Based Practice. They perform complete physical examinations, including ordering, interpreting and evaluating diagnostic tests and examinations. Assume on-going responsibility for each patient from discovery of the disorder to recovery. Diagnose and treat both chronic and episodic disorders including complications of otherwise normal processes. Establish and document the health care plan and diagnosis, maintain records of each case that are sufficiently complete for any physician reviewing them to evaluate the effectiveness of the plan. Consistently demonstrates the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to each other, to our members and to customers, contracted providers and vendors. Essential Responsibilities: + Collect subjective data (obtain history). + Collect objective data (perform a physical exam). + Develop an assessment (diagnosis). + Develop and implement a management plan. + Facilitate the referral of patients to the appropriate health facilities, agencies and resources within the community. + Order pharmacologic interventions. + Develop and implement an educational plan. + Plan for appropriate follow-up care. + Consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanentes policies and procedures. Basic Qualifications: Experience + Minimum one (1) year experience, unless specified by department, as an NP or PA. Education + Graduate of an approved Physician Assistant Program OR graduate of an accredited RN and NP Program. + NP Only: Masters degree in nursing (effective 1/1/03 for those not previously grandfathered in by CMS). License, Certification, Registration + Nurse Practitioner Furnishing Number (California) AND Nurse Practitioner National Certificate AND Nurse Practitioner Certificate (California) AND Registered Nurse License (California) OR + Physician Assistant License (California) AND Physician Assistant National Certificate from National Commission for the Certification of Physician Assistants + Basic Life Support + National Provider Identifier Additional Requirements: + Willing to consider Nurse Practitioner job code 50119. + If department elects to hire a new grad NP or PA, the California Furnishing Number and if applicable, the DEA Registration Number, must be obtained within twelve (12) months of hire. + The probationary period would also be extended from six (6) to twelve (12) months. + Current DEA Registration Number Preferred Qualifications: + N/A COMPANY: KAISER TITLE: Physician Assistant / Nurse Practitioner - Gastroenterology, Full-time (Bakersfield) LOCATION: Bakersfield, California REQNUMBER: 1382197 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Responsible for the physical therapy management of patients. Will report to Director, Assistant Director and/or Clinical Supervisor. Essential Responsibilities: * Evaluates patients and interprets examination findings to determine the nature and extent of dysfunction relative to persons limited by medical problems, birth defects, or health related conditions to restore their abilities to move and perform functional activities in their daily lives. Performs clinical testing to determine muscle strength, reflexes, sensation, coordination, range of motion, and other sensory motor skills while performing clinical analysis and treatment of postural, gait, and ADL disorders. * Establishes plan of care to achieve established goals relative to age, medical history and dysfunction. * Administers or prescribes modalities and other physical agents. * Administers or prescribes exercise programs/development of patient care programs. * Demonstrates professional competence and clinical reasoning in assessing patients condition at the onset and through all phases of skilled physical therapy. * Routinely takes usual and special precautions relative to the age, medical history and condition of the patient, and the type of treatment being given. * Regularly reassesses clinical signs and symptoms to determine effectiveness of treatment, progression towards goals, and the need for modification of treatment and/or goals. * Implements the treatment program through direct treatment of the patient. * May delegate a portion of the treatment plan to appropriate supportive personnel. * Coordinates the treatment plan and participates in discharge planning with other health care personnel as appropriate. * May participate in relevant patient care rounds and case management conferences. * Provides advice and education to patient and family. * Discharges patients from physical therapy services when skilled therapy is no longer medically necessary and when clinically appropriate. * Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. * Follows department guidelines on cleanliness of assigned areas and reports non-functioning of patient care equipment by following department equipment maintenance policies and procedures. * Provides accurate and timely documentation of physical therapy services provided per State and Federal requirements and relevant medical group policies and guidelines. * Works in partnership with Management to complete all mandatory compliance requirements * May be required to be trained to cover a diverse population of patients depending on local medical center need. * May be involved in the clinical competency of PT Assistants and PT Aides. * Adequately supervises PT assistants and PT aides when patient related and non-patient related tasks are delegated to them. * Demonstrates internal and external customer service at all times and behaves in accordance with Principles of Responsibility.

Position(s) located within the local area Member Services Department reporting to Member Services Operations Director. Educates providers, staff and members on Health Plan benefits and services and applicable regulations. Accountable for accurate and timely identification, investigation and processing of all member/patient inquiries. Responsible for intake and resolution of End of Next Business Day (ENB) complaint and grievance cases within the Medical Center and medical offices. Responsible for partnering with internal and external staff and departments to provide creative, timely solutions for member concerns. Assists with training, audits and other activities as necessary. Negotiates with Medical Center, service area and regional staff, as necessary to reach satisfactory service solutions to issues that optimize our members experience with the services they receive. Demonstrates a commitment to serving internal and external customers. Promotes and represents Kaiser Permanente effectively, both on-the-job and in the community. Essential Responsibilities: + Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. + Act as liaison between the patient/member, external clients, and Kaiser Permanente in providing general assistance and education on how to utilize the Kaiser system, resolve member ENB complaints and grievances as efficiently as possible, and answer Health-Plan related questions. + Partner with other departments in the organization, such as Marketing and Health Education, and attends community, employer and KP events to ensure accurate information is provided to various clientele regarding KP services, benefits, and protocols. + Research, resolve and communicate Health Plan/coverage-related assists for members. + Educate providers, staff and individual members on Health Plan benefits and services and applicable regulations. + Effectively handle and attempt to resolve member issues that are received from numerous sources. + Appropriately transfer all applicable cases and accompanying documentation after initial resolution effort. + Appropriately interview member/patient (or authorized representative of patient) in person or via phone regarding benefit, service, and medical care issues. + Accountable for investigation of all ENB and inquiry issues, including collection and documentation of appropriate data. + Responsible for communicating with members or their authorized representative(s), regarding the Health Plans response and grievance/complaint process. + Ensure that inquiry and ENB documentation and processing are completed in accordance with regulations, compliance standards, policies and procedures. + Regulators include, but are not limited to: Center for Medicare/Medicaid (CMS), California Department of Managed Healthcare (DMHC), Department of Health Services (DHS), Department of Labor, Department of Consumer Affairs, the National Committee for Quality Assurance (NCQA). + Document, and triage all case information to Member Case Resolution Center (MCRC) after attempting to resolve applicable cases via the ENB process. + Partner with Member Case Resolution Center to resolve member complaints, grievances and appeals within regulatory timeframe per established protocols and service level agreements. + Meet timeframes for performance while balancing the need to produce high quality work related to complex and sensitive member issues. + Ensure integrity of departmental database by thorough, timely and accurate entry, consistent with regulatory protocols and applicable Policies and Procedures and effectively manages case inbox on a daily basis. + Participate in departmental and Medical Center meetings, trainings and audits as requested. + Educate members/patients about their rights and responsibilities, medical center services, policies and procedures. + Identifies member - system conflict in an effort to prevent professional liability, minimize financial penalties to the organization, and retain satisfied members. + Communicate continually with a diverse set of internal and external clientele to achieve excellent results in the areas of complaint and grievance handling, compliance, documentation, benefit/contractual information, and enhancement of the member experience. + Partner with and outreach to internal staff, managers and physicians, to identify opportunities to advocate for the member and resolve issues as quickly as possible. + Create effective partnerships between Call Center and Member Services at the Medical Center to work collaboratively in responding to and resolving investigative complaints that are received at the call center Negotiate with facility, service area, and regional staff (as necessary) to reach satisfactory service solutions to issues that optimize our members experience with the services they receive. + Effectively utilize service strategies and actively participate in Medical Center service initiatives and activities. + Conduct self-audits of work, to ensure quality and compliance. + Answer questions and manage members on existing/open cases Assist non-English or limited-English speaking customers in the use of interpreter services. + Perform other duties, as required Assume other activities and responsibilities from time to time as directed. + Assume other activities and responsibilities from time to time as directed. Basic Qualifications: Experience + Minimum one (1) year of experience in a customer service environment where customer service, problem solving, and compliance with regulatory requirements were the main components of the job. Education + High School Diploma or General Education Development (GED) required. License, Certification, Registration + N/A Additional Requirements: + Strong working knowledge of federal and state regulations, law and accreditation standards related to health care and managed care organizations. + Demonstrated ability to handle a high volume of contact with customers. + Strong understanding of health plan terminology required. + Health Plan contractual interpretation strongly preferred. + Kaiser Permanente computer systems experience helpful. + Demonstrated ability to work in a time sensitive environment involving patients, family members, and advocates. + Ability to interview and investigate emotional situations with a level of sensitivity and understanding. + Ability to listen effectively and diffuse angry patients. + Demonstrated good analytical skills and the ability to problem solve creatively, objectively and rapidly. + Excellent interpersonal/verbal communication skills. + Demonstrated ability to compose high quality, detailed written communication. + Ability to work with peers in self-managed teams. + Ability to prioritize work and ensure all compliance elements are met. + Demonstrated conflict resolution and mediation skills with ability to secure action from multiple stakeholders. + Ability to use sound/professional judgment and to handle complex issues independently, but with the knowledge and ability to escalate and ask for help when needed. + Ability to multitask and manage time in-order to perform well on long term projects while being flexible enough to assimilate short term projects on an ongoing basis. + Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: + Customer service training preferred. + Knowledge of member complaint and grievance processing preferred. + Bilingual skills preferred. + Bachelors degree preferred. Notes: + This is a temporary position for approximately 3 months. COMPANY: KAISER TITLE: Health plan Representative - Kern Rep LOCATION: Bakersfield, California REQNUMBER: 1396220 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting. Essential Responsibilities: * Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. * Customer Service (Greeting, navigating, instructing/educating) * Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies. * Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology. * Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies. * Provides patient information to family members, following established patient confidentiality guidelines. * Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies. * Demonstrates flexibility when addressing various member issues and needs related to operations and member services. * Follows KP Service Standards. * General Job Functions: * Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol. * Ensures current schedules are accurate, makes authorized changes as appropriate. * Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate. * Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures. * Answers calls and relays messages to staff. * Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested. * Provides patient instructions as appropriate. * Performs related clerical duties as required, such as direct booking, copying, etc. * Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters. * Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information. * May assist in orienting new employees. * Maintains courteous relations with patients and staff. * Follows Labor Management Principals. * May perform other duties as required. * Cash Handling * Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures. * Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas. * Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe. * Additional duties for Service Representatives in Optical Services to include: * Coordinates eyewear for delivery to patient. * Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics * Assists with inventory control procedures * Additional duties for Service Representative in Laboratory to include: * Explains proper specimen collection to members, rejects unsatisfactory specimens. * Assures all pertinent information is entered into system during accessioning. * Updates and maintains all necessary logs. * Accessions laboratory requests in Health Connect/Laboratory Information System. * Maintains all printers - sorts and distributes results from printer processing. * Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.

In addition to the responsibilities below, this position is also responsible for establishing best practice models; performing strategic planning and designing patient care delivery systems and practice standards in several locations; leading the investigation of patient/family/member concerns regarding patient care and services; partnering with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; managing resource needs in clinical areas to ensure appropriate assignment and utilization; evaluating the use and maintenance of equipment, supplies and medications; assuming accountability for patient and employee safety; maintaining clinical expertise, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Essential Responsibilities: * Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact. * Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives. * Directs hospital administrative functions to support patient care by: approving timelines, considering the development of strategies with stakeholders to identify factors contributing to business value; developing and reviewing ad hoc reports and workflows, directing department response and assuming accountability for department performance targets; championing short- and long-term operational initiatives and directing program, services, and/or systems development; aligning cross-functional programs including workplace and patient safety, human resources (e.g., recruitment, selection, promoting active recruitment, performance evaluation and management), labor relations, training and development, and quality/risk management issues with KPs mission and values; directing continuous survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and reviewing prepared audit documentation, information, and reports; and overseeing the development of budgets for assigned areas (e.g., branch office, staffing, business services departments) and ensuring overall financial performance meets expectations. * Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: partnering with physicians and other clinical leaders to align key care delivery initiatives across KP, providing oversight over all workstreams; overseeing the development and implementation of long-term plans, policies, and processes for data-gathering and analysis while ensuring guideline and regulation alignment; driving cross-functional patient management solutions with internal and external leaders; aligning resources in hospital areas to ensure appropriate assignment and utilization; directing multidisciplinary hospital team(s) and holding team(s) accountable for performance; collaborating on and overseeing the design of emergency preparedness programs; adjusting departments emergency preparedness and recovery plans as needed, ensuring managers and staff are trained and understand expectations for during and after an emergency; providing strategic direction to project teams leading initiatives and ensuring implementation, equitable distribution of resources, and delivery on objectives; and overseeing teams responsible for the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards. * Directs improvements to operations and technology processes by: driving internal and external strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency; defining standards for clinical teams to identify root causes of escalations, make recommendations, and implement solutions to improve the performance of operations system processes and address quality and safety issues; driving the development of strategic plans with the goal of achieving integrated services across the continuum of care in alignment with enterprise-wide goals; and consulting with senior and executive management to identify and implement relevant performance metrics to monitor the success of strategic improvement projects. * Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: developing and implementing strategies to support the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; holding managers accountable for maintaining compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and establishing and monitoring outcome objectives including overseeing design and implementation for systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.

The CS provides direct patient care which includes development, assessment, and implementation of treatment programs. Additionally, the CS acts as a clinical resource to staff and students. The CS I will arrange for, plan and deliver educational opportunities for internal and external customers locally and may participate regionally. The CS I reports directly to the Director, the Assistant Director and/or the Clinical Supervisor. Essential Responsibilities: * Evaluates patients and interprets examination findings to determine the nature and extent of dysfunction relative to persons limited by medical problems, birth defects, or health related conditions to restore their abilities to move and perform functional activities in their daily lives. Clinical testing to determine muscle strength, reflexes, sensation, coordination, range of motion, and other sensory motor skills while performing clinical analysis and treatment of postural, gait, and ADL disorders. * Establishes treatment goals, and plans treatment to achieve established goals relative to age, medical history and dysfunction. * Administers or prescribes modalities and other physical agents. * Administers or prescribes exercise programs/development of patient care programs. * Demonstrates professional competence and clinical reasoning in assessing patients condition at the onset and through all phases of skilled physical therapy. * Routinely takes usual and special precautions relative to the age, medical history and condition of the patient, and the type of treatment being given. * Regularly reassesses clinical signs and symptoms to determine effectiveness of treatment, progression towards goals, and the need for modification of treatment and/or goals. * Implements the treatment program through direct treatment of the patient. * May delegate a portion of the treatment plan to appropriate supportive personnel. * Coordinates the treatment plan and participates in discharge planning with other health care personnel as appropriate. * May participate in relevant patient care rounds and case management conferences. * Provides advice and education to patient and family. * Discharges patients from physical therapy services when skilled therapy is no longer medically necessary and when clinically appropriate. * Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. * Follows department guidelines on cleanliness of assigned areas and reports non-functioning of patient care equipment by following department equipment maintenance policies and procedures. * Provides accurate and timely documentation of physical therapy services provided per State and Federal requirements and relevant medical group policies and guidelines. * Works in partnership with Management to complete all mandatory compliance requirements. * May be required to be trained to cover a diverse population of patients depending on local medical center need. * May be involved in the clinical competency of PT Assistants and PT Aides. * Adequately supervises PT assistants and PT aides when patient related and non-patient related tasks are delegated to them. * Demonstrates internal and external customer service at all times and behaves in accordance with Principles of Responsibility. * Provides input to clinical performance of staff around routine procedures as appropriate. * Provides input to management regarding the performance evaluation of staff. * Assists department in aligning itself with regional and local goals. * Assists in the development and implementation of department policies and procedures. * Is involved in staff development and mentoring for both professional growth and/or skills improvement. * Is involved in the development of programs to improve patient care * Completes and/or oversees in-services for internal staff and/or physician development as needed by the local medical center. * Develops and/or oversees clinical competencies at the medical center service area. * Is involved in medical center training such as ergonomics, physician training, diversity etc. as needed * May be involved in providing clinical input in relation to Quality Assurance and Utilization Management. Clinical Specialist PT- additions * Provides input to clinical performance of staff around routine procedures as appropriate. * Provides input to management regarding the performance evaluation of staff. * Assists department in aligning itself with regional and local goals. * Assists in the development and implementation of department policies and procedures. * Is involved in staff development and mentoring for both professional growth and/or skills improvement. * Is involved in the development of programs to improve patient care * Completes and/or oversees in-services for internal staff and/or physician development as needed by the local medical center. * Develops and/or oversees clinical competencies at the medical center service area. * Is involved in medical center training such as ergonomics, physician education, etc. as needed * May be involved in providing clinical input in relation to Quality Assurance and Utilization Management. * May mentor another provider deficient in skills, as identified by management, utilizing interpersonal, professional and clinical skills in order to improve performance. * May guide staff to the appropriate clinical resources * Develops and/or oversees clinical competencies of PT Aides, PT Assistants, and other Physical Therapists at the medical center service area.

Licensed Vocational Nurses are licensed health professionals who perform patient care, technical and supportive services under general supervision in a medical office or clinical setting. The LVN supports the philosophy and complies with the protocols, policies and procedures of the Organization and the assigned Medical Office Department. Essential Responsibilities: * Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. * Representative Tasks: * Perform patient care functions as prescribed by physician/health care professionals following established protocols, policies and procedures within their scope of education, training and responsibilities. * Assist medical personnel with special procedures, minor surgical procedures and/or diagnostic exams. * Assess and monitor patients condition and notify physician/health care professional for disposition. * Prepare and administer medications as directed by physician order, following established protocols. * Maintain equipment and supplies. Identify and arrange for equipment needing repair. Apply principles of aseptic technique and infection control as directed by the Infection Control Manual. * Monitor patient flow and assign/direct other ancillary personnel as needed. * Provide medical information and education to patients, following established protocols and guidelines. * Document pertinent patient information, assessment and nursing procedures, following established protocols. Maintain patient confidentiality. * Patient/Care Procedures: * Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines. * Instruct patients on general health and basic self care procedures. * Review, explain and clarify physician orders with patient or parent. * Instruct patient in use of home equipment. * Administer patient first aid. * Apply basic orthopedic devices, as ordered by physician. * Apply and remove dressings. * Execute treatments such as urinary catheterization, bladder irrigations, suction procedures and throat irrigations. * Follow standard infection control procedures. * Administer enemas. * Initiate emergency procedures (including basic CPR) and provide emergency patient treatments. * Irrigate and pack wounds. * Lift patients. * Monitor patient vital signs. * Monitor patients for bleeding. * Observe machine monitors. * Administer inhalation therapy. * Participate in development of nursing care plans. * Perform surgical preps. * Prepare and position patients for procedures. * Prepare patients for physical examinations. * Provide therapeutic care as ordered by physician. * Rinse and clean instruments and equipment. * Sterilize instruments and equipment. * Arrange for equipment repair and maintenance. * Maintain clean work area. * Monitor supply of oxygen and gas tanks. * Complete laboratory, radiology requisitions and specialized test forms. * Notify appropriate personnel of abnormal lab test results. * Answer member inquires. * Observe patient condition for reactions during and after procedures. * Remove sutures following established protocols. * Respond to Code Blues. * Take and record patient vital signs, height, weight, etc. * Obtain specimens from patients (urine, stool, etc.). * Perform venipuncture and finger sticks to obtain blood samples. * Prepare specimens and specimens for lab analysis. * Perform urine tests (tablet or dipstick.) * Perform vision screening using Snellen chart. * Perform routine diagnostic tests, following established protocols. * Perform skin tests. * Assist as member of surgical team. * Assist physicians with endotrachael intubations. * Assists physician in obtaining tissue specimens and biopsies. * Assist with proctological procedures (i.e. sigmoidoscopies.) * Restrain or support patients during procedures. * Perform EKGs (electrocardiograms.) * Assist patients with ambulation and exercises, following established protocols. * Administer topical or aerosol medication as ordered. * Administer medications as prescribed, within scope of practice. * Transportation: * Transport patients to/from designated areas. * Route specimens to laboratory. * Transport laboratory specimens, medical records, laboratory supplies and materials. * Transport office supplies and materials, patient related supplies and materials. * Transport equipment, and procedures trays. * Administrative/Clerical/Record Keeping: Request charts/medical records. * Schedule, cancel and reschedule patient appointments. * Initiate follow up appointments with patients. * Check in patients/members. * Prepare outgoing mail. * Locate personnel by paging system or beeper. * Provide patient information to family members, following patient confidentiality guidelines. * Record and send Faxs. * Screen patient calls and take messages for providers. * Maintain department logs. * Maintain and update user manuals. * Monitor and maintain protocol manuals. * Respond to requests for information. * Order medical supplies and equipment. * Receive, store and distribute materials and supplies. * Replenish linen. * Adjust work schedules and/or reassign personnel as directed. * Serve as resource to coworkers by answering procedure questions and assisting in problem solving. * Participate in special projects and studies. * Demonstrate safety procedures. * Coordinate and monitor activities within the module. * Function as team leader. * Participate in department meetings. * Train and orient new staff to equipment, general duties and procedures, following established protocols. * Maintain proficiency in clinical skills. * Answer call lights. * Answer telephones and take messages. * Call in telephone prescriptions, following established protocols. * Assume other activities and responsibilities from time to time as directed.

The Medical Social Worker III provides assessments, coordination, and implementation/ evaluation of professional social services to patients and their families in order to aid them in coping with social, emotional, and economic difficulties related to medical problems or which predispose to illness. Essential Responsibilities: * Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws. QUALITY OF CLINICAL SERVICES: * The Medical Social Worker III provides quality services by assessing patient/family system needs then developing and implementing treatment plans in accordance with departmental and medical center policies. * Quality of clinical services is indicated by QM findings, documentation review, case presentations, staff and patient feedback and supervisory discussions. * Performs a bio-psychosocial assessment interview with patient, family, and/or significant other according to department policy and standards. * Provides appropriate crisis intervention/treatment to adults, children and families in emergent situations including assessment, counseling, information/referral and providing consultation to physicians and healthcare team. * Provides a professional interpretation of patients condition (i.e., situation, affect, behavior and verbal content) and recommends appropriate psycho-social intervention(s) and/or treatment plan. * Develops culturally sensitive assessment that reflects department standards and includes: reason for referral; source of referral; informant name; physical/medical issues; interpersonal and social relations; emotional/psychiatric/adjustment; issues including depression; role performance/social transition; community planning/resources/social transition; legal/protective issues (as indicated). * Provides appropriate counseling services to patient and/or family based on clinical assessment and consistent with patients on-going medical condition/needs. * Performs relevant patient and family advocacy services within KP and the community. * Provides patient education on subjects related to psycho-social adjustments to medical illness, individually, in classes or groups. * The Medical Social Worker III takes responsibility for implementation of social work knowledge and values, standards of practice and enhancement of professional skills as demonstrated by documentation reviews, case presentations, staff and patient feedback, supervisory discussions, and attendance at conferences/classes. * Assessment demonstrates ability to interpret the social, emotional and behavioral problems/elements as they related to patients medical condition and treatment. * Knowledge of availability of KP and community resources consistent with treatment goals. * Utilizes professional knowledge in facilitating staff and other meetings. * Demonstrates knowledge of and observes department policies and procedures. * Utilizes formal and informal education opportunities to increase professional knowledge base as demonstrated by attendance at appropriate and approved programs/workshops/ in-services/etc. * Demonstrates the integration of clinical social work theory into practice by appropriately utilizing clinical knowledge of bio-psychosocial development stages, personality development, human behavior, etc., to formulate assessment, direct treatment, and provide consultation and education to other team members. NEONATES: * Substance Abuse, Parent/Infant Bonding, Family Relationships, Safety, Developmental Milestones, Parental Coping/Acceptance, Birth/death. PEDIATRICS: * Child Abuse/Neglect Reporting, Substance Abuse, Safety, Legal, Parent/Guardian/Child Relationships, Developmental Milestones, Family Relationships, Peer Group, School/Academic Performance. ADOLESCENT: * Abuse/Neglect Reporting, Substance Abuse, Developmental Milestones, Family Relationships, Peer Group Relationships, Sexuality, Education. ADULT: * Abuse/Neglect Reporting, Substance Abuse, Adequacy of Self-Care, Developmental Milestones, Sexuality, Family Responsibilities. GERIATRIC: * Elder Abuse/Neglect Reporting, Substance Abuse, Adequacy Of Self Care, Support System, Developmental Milestones, Mental Status/Competency, Mortality. EOL (End of Life Option): * Regulatory data reporting, process coordination, assist Members/Physicians with California End of Life Option Act. * The above statements are intended to describe the general nature and the level of work being performed by the individuals assigned to this position and as such are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. INTERDICIPLINARY FUNCTIONS: * Functions as an effective team member, consultant, and liaison to medical, nursing, ancillary staff, and to community agencies. * This is measured by staff feedback, observation by supervisor, QM evaluations, and written communications. * Demonstrates an interdisciplinary approach, competent follow-up and communication of accurate information to team members. * Assumes responsibility for patient, staff and system problems as indicated by requests for involvement. * Demonstrates awareness of the Departments mission, scope and vision in the context of the Medical Centers structure. * As measured by established standards, maintains good rapport with: * Peers and colleagues. * Community. * Physicians. * Other health care team members. * Educates physicians and staff regarding the role of the social worker and the importance of addressing bio-psychosocial issues for quality patient care and services. PROFESSIONAL CONDUCT: * Demonstrates professional behavior and interventions are consistent with departmental policies and procedures, JCAHO, Title22, and NCQA legal mandates, professional standards, NASW, ABECSW, and other Medical Center Guidelines. * Utilizes supervision and consultation appropriately as indicated by regular attendance at supervisory/consultation sessions, identifying and discussing problem cases/situation with supervisor and seeking consultation with peers. * Contributes and shares community resource with colleagues. * Represents the Department in appropriate medical center and/or community committees. * Identifies improvement opportunities for the department or work area and communicates ideas to supervisor. * Participates in Quality Management activities based on member needs, organizational goals, and professional standards. * Identifies and participates in the solution to system problems. * Attends and occasionally facilitates staff/education meetings. * Avoids unscheduled absences, arrives at work at scheduled times and takes action to avoid recurring absences. * Plans and submits elected time off in advance. * Exhibits standards of professional behavior in compliance with Regional Quality of Service Guidelines. * Maintains confidentiality regarding patient and/or family issues in accordance with the Medical Center policy and professionals standards. * Demonstrates knowledge of and complies with Fire & Safety, Disaster, Universal Precautions and Infectious Disease policy and procedures. * Works in a self-directed manner as demonstrated by requesting assistance when clinical case or situation is beyond experience or abilities. * May provide mentorship and/or clinical supervision for SW II, new worker or graduate student. PRODUCTIVITY: * Maintains patient access, and meets established standards for effectiveness and efficiency. * Prioritizes, plans, and organizes workload need within assigned hours. * Case finds and screens high-risk patients according to Department protocol. * Spends at least 70% of time in direct service activity. * Responds to referrals with departmentally delineated time frames. * Completes and submits statistics in accordance with Departmental policies and procedures. * Documents interventions in appropriate formats, legibly and within department time frames. Disclaimer: * The above statements are intended to describe the general nature and the level of work being performed by the individuals assigned to this position and as such are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

In addition to the responsibilities below, this position is also responsible for implementing best practice models; implementing patient care delivery systems and practice standards in one or more locations; investigating and resolving patient/family/member concerns regarding patient care and services; collaborating with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care at home; monitoring resource needs in assigned clinical areas to ensure appropriate assignment and utilization; monitoring the use and maintenance of equipment, supplies and medications; fostering a safe environment for patients and employees; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care at home; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Essential Responsibilities: + Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. + Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives. + Manages continuum of care / care at home operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; leading survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and assisting in the development and management of their departments expenditures, payroll, and non-payroll budget with input from a higher-level leader. + Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management, ensuring consistency and seamless transitions across the continuum of care; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary continuum of care / care at home team(s); supports managing local agency and outside provider contract/vendor relations that provide optimal patient care and medical services for care across the continuum; implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives. + Manages improvements to operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives. Minimum Qualifications: + Bachelors degree in Nursing (BSN) AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field. + Minimum two (2) years of experience in a leadership role with or without direct reports. + Minimum two (2) years of customer or member/patient service experience. + Registered Nurse License (California) required at hire + Basic Life Support required at hire Additional Requirements: + Knowledge, Skills, and Abilities (KSAs): Evidence-Based Medicine Principles; Evidence-Based Practices; Compliance Management; Confidentiality; Member Service; Conflict Resolution; Stakeholder Management; Legal And Regulatory Requirements; Microsoft Office; Health Care Quality Standards; Information Systems Preferred Qualifications: + Two (2) years of project/program management and/or implementation-related experience. + Two (2) years of experience in process improvement. COMPANY: KAISER TITLE: Nurse Manager I, Care at Home (Home Health) Bakersfield LOCATION: Bakersfield, California REQNUMBER: 1383755 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect. Essential Responsibilities: * The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors: * Leadership: * Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws. * Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability. * Understands own and team members scope of practice and escalates issues as appropriate. * Demonstrates professional, supportive behavior. * Champions new ideas. * Leads and directs others through the change process. * Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes. * Participates in problem identification and resolution. * Mentors, orients, and coaches others in unit specific operations and patient care activities * Shares responsibility and authority with subordinates and holds him/her accountable for performance. * Demonstrates ability to problem solve with other departments in order to assist member problem resolution. * Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities. * Complies with regulatory requirements, policies, procedures, and standards of practice. * Nursing Process: * Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan. * Ensures plan shows multidisciplinary planning, consultation, and education. * Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity. * Ensures plan is discussed with patient, family/significant others, and completed in a timely manner. * Monitors the patients progress based on the plan. * Revises plan on ongoing basis based on patient condition and evaluation of progress. * Ensures care meets standards of practice. * Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. * Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan. * Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections. * Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge. * Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge. * Patient Care Experience: * Practices customer service standards as defined by the Service Area, Medical Center, and specified department. * Promptly answers call lights, alarms, and patient requests. * Makes appropriate referrals and facilitates the customers ability to utilize resources. * Maintains and protects patient confidentiality * Ensures clean, orderly, and functional work environment. * Treats all families of patients with courtesy, respect, kindness and compassion. * Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs. * Gives patients information in a way they can understand and ensures comprehension. * Provides a patient care experience that exceeds members expectations. * Patient Care Experience: * Practices customer service standards as defined by the Service Area, Medical Center, and specified department. * Promptly answers call lights, alarms, and patient requests. * Makes appropriate referrals and facilitates the customers ability to utilize resources. * Maintains and protects patient confidentiality * Ensures clean, orderly, and functional work environment. * Treats all families of patients with courtesy, respect, kindness and compassion. * Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs. * Gives patients information in a way they can understand and ensures comprehension. * Provides a patient care experience that exceeds members expectations. * Team Commitment: * Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others. * Confronts difficult or conflict situations constructively and seeks appropriate assistance. * Takes accountability for own actions and accepts constructive criticism. * Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members. * Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff). * Participates with the assessment of current and future unit learning needs and development of an annual education plan. * Keeps self informed of activities on the unit and makes recommendations for change. * Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift. * Supports a collaborative Labor-Management Partnership environment through unit based teams. * Fiscal Responsibility: * Organizes work to minimize the use of overtime. * Identifies and assists in systems improvement that needs simplification or correction. * Utilizes payroll and non-payroll resources to their maximum potential.

Under direct supervision, schedules initial interview and intake appointments for patients, type correspondence and reports: answers telephone and gives information and performs related clerical duties as directed. Support Kaiser physicians and Therapist in Behavioral Health Service. Essential Responsibilities: * Schedules appointments for psychiatric patients on OPAS. * Contact patients by telephone or correspondence to notify them of appointment changes or to re-schedule. * Answers telephones and relays messages. * Answers requests for medical information from outside providers and governmental agencies per Kaiser Permanente protocols. * Transcribes psychiatric consultation summaries from physician notes. * File summaries in patient case records and distribute copies to appropriate personnel as directed. * Maintain confidentiality of medical records. * Types correspondence, memorandums, forms, reports and statistical reports pertaining to departmental activities. * Sort and distribute mail (inter-office and postal mail). * Clerical support: file correspondence and reports, makes copies of documents. * Call in prescriptions. * Order lab tests. * Maintain office supplies and re-order as needed. * May assist in reception by checking in patients and receiving co-payments. * Establishes and maintains courteous, cooperative relations with interaction with other personnel, providers, health plan members and the public. * Call patient from waiting area and place in exam rooms. * Key DKAs into automated system. * Arrange for patient admission, transfer, or discharge. * Arrange for transportation of non-ambulatory patients. * Complete and forward chart request forms. * Complete patient processing forms such as admission/discharge documents, chart request, surgery request forms, and obtain patient authorization signatures. * Complete disability requests for providers. * Fill out laboratory, x-ray requisitions, and specialized test forms. * List referrals from physicians. * Notify appropriate personnel of abnormal lab test results. * Verify patient/member eligibility. * Maintain physician and therapist schedules. * Notify patients of appointments/scheduling changes by phone or mail. * Prepare physician and therapist schedules. * Answer member inquiries. * Explain hospital regulations and policies. * Explain TRRS policies. * Transcribes psychiatric consultation summaries of physician notes. * Type correspondence, memorandums, forms, reports, statistical reports. * Assist in reception by checking in patients and receiving co-payments. * File correspondence and reports. * Copy documents. * File patient summaries. * Maintain office supplies and re-order as necessary. * Request charts. * Answer and route telephone calls. * Screen patient calls and take messages for providers. * Type necessary correspondence. Material and Supplies. * Clear paper jams and performs routine maintenance. * Operate copier equipment. * Assume other activities and responsibilities as directed. * Coding System: Care * Government/Regulatory Agencies: med-cal, medicare Equipment/machinery: card imprinting machine, computer terminals (i.e., keyboard and screen), and photocopying machine * Assume other activities and responsibilities from time to time as directed.