Information Technology/Support Technician jobs at Kaiser Permanente - 21 jobs

In addition to the responsibilities listed below, this individual contributor is also responsible for assisting with off-site media storage by controlling and tracking media; maintaining proper media transport and/or receipt procedures; maintaining proper Hard Disk Drive (HDD) erasure, degaussing, and destruction procedures; and assisting in local data center asset tracking and reporting for hardware assets from receipt through initial install. Additionally, this job will be responsible for providing first level support for raised floor incident resolution (e.g., physical equipment and power distribution strip monitoring, etc.), and ensuring that employees, contractors, vendors, and visitors accessing the national data centers and associated IT areas are accounted for and trained as appropriate. This position is also responsible for providing data center business continuity services, support, and implementation requirements. This position is a member of the data center Building Emergency Response Team (BERT) and assists in providing Data Center continuity planning; developing formal communications and training regarding Data Center business continuity implementation plans. This includes developing emergency evacuation documentation and conducting testing. Essential Responsibilities: * Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. * Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. * Assists with efforts to analyze and prioritize incoming requests and alerts. * Provides second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). * Resolves moderately complex problems and provides support to others. * Follows procedures for incident escalation and notification to leadership. * Supports and assists with troubleshooting efforts in conjunction with customer to identify moderately complex problems. * Identifies moderately complex problems and escalates to senior staff for prioritization. * Supports and assists with tracking and develops documentation by entering details of problems, status of service requests, and resolutions into the company tracking system. * Supports and assists efforts to meet key performance indicators (e.g., performance, availability, capacity). * Supports and assists with the documentation of workarounds for problem records and changes to proactive processes. * Follows, supports, and assists in the development of standard operating procedures. * Provides knowledge repository for moderately complex technical support. * Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology. * Provides after hours on call support for moderately complex issues. * Supports and assists with the execution of disaster recovery and business continuity processes and events.

**Become a part of our caring community and help us put health first** The Senior Technology Solutions Professional devises an effective strategy for executing and delivering on IT business initiatives. The Senior Technology Solutions Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. **Job Title:** Senior Technology Leader - AEP Readiness & Automation **Location:** Louisville, KY / Remote **Department:** Technology Solutions **Reports To:** Director, Technology Solutions **Position Overview:** Humana is seeking an accomplished Senior Technology Leadership Professional to drive AEP (Annual Enrollment Period) readiness, leveraging automation to optimize and streamline key business processes. This leader will partner with cross-functional teams to ensure all technology platforms, DevOps practices, and automation initiatives are aligned with organizational goals and compliance requirements, fostering continuous improvement and operational excellence. **Key Responsibilities:** + Lead the technology strategy for AEP readiness initiatives, ensuring high availability, scalability, and resilience of critical systems. + Collaborate with Product, Operations, and Compliance teams to define requirements and deliver solutions that meet regulatory and business needs. + Architect and implement automation frameworks to streamline processes, reduce manual interventions, and accelerate delivery timelines. + Mentor and guide technology teams in the adoption of new tools and practices, fostering a culture of innovation and accountability. + Ensure comprehensive documentation and reporting of processes, automation strategies, and metrics for executive leadership. + Proactively identify risks, bottlenecks, and areas for improvement, driving remediation and optimization efforts. + Maintain up-to-date knowledge of emerging technologies, industry trends, and regulatory requirements relevant to healthcare and AEP operations. **Use your skills to make an impact** **Required Qualifications:** + 7+ years of experience in technology leadership roles, with demonstrated success supporting large-scale, time-sensitive programs (preferably in healthcare or regulated industries). + Deep expertise in DevOps, CI/CD, and process automation within complex enterprise environments. + Proven experience implementing and optimizing DevOps governance standards, automation pipelines, and compliance controls (e.g., pipeline templates, automated rollbacks, metrics and KPI tracking, and security integration). + Strong project management, analytical, and problem-solving skills. + Excellent interpersonal and communication skills with the ability to influence stakeholders at all levels. **Preferred Qualifications:** + Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; Master's degree preferred. + Experience with AEP or similar annual readiness events in the healthcare insurance industry. + Familiarity with Humana's DevOps platforms, governance standards, and automation frameworks. + Certifications in DevOps, Cloud Architecture, or Process Automation (e.g., AWS, Azure, Google Cloud, PMP). **Why Humana:** At Humana, we invest in our people and technology to deliver transformative solutions that improve the lives of our members and communities. Join us to help shape the future of healthcare technology. **Additional Information** **Work-At-Home Requirements** + WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. + A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. + Satellite and Wireless Internet service is NOT allowed for this role. + A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information \#LI-Remote Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $97,900 - $133,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-11-2026 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************

We are so glad you are interested in joining Sutter Health! Organization: SAH-Sutter Amador Hospital Functions as the technical and clinical subject matter expert in one or more areas of the laboratory. Duties routinely include evaluating Quality Control (QC) and Proficiency Testing (PT), taking corrective action when needed, as well as periodically summarizing QC and PT results in reports or graphs for Medical Director review. Also performs a variety of Quality Assurance (QA) duties such as review of records (patient testing, instrument maintenance, temperature, etc), taking corrective action when needed. Maintains up-to-date knowledge of technological advances and accreditation requirements related to assigned areas of the Laboratory. Plays a key role in maintaining accreditation readiness; participates in accreditation surveys and regulatory agency inspections. Advises on, and provides guidance for, technical and clinical problem-solving or trouble-shooting, ensuring accurate and actionable test results. Advises on the technical aspects when new policies, procedures and protocols are being developed and implemented. Develops and coordinates the completion of validation and verification plans for new procedures and equipment. Develops training material and competence assessments for new procedures and equipment. Trains and assesses the competency of co-workers. Routinely performs all duties of a Clinical Laboratory Scientist, in one or more areas of the Laboratory. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure patient privacy and maintain the highest level of safety and reliability in testing. Job Description: EDUCATION: Bachelor's Degree in Biology or related-field. CERTIFICATION & LICENSURE: CA Licensed Clinical Laboratory Scientist TYPICAL EXPERIENCE: 5 years recent relevant experience. SKILLS AND KNOWLEDGE: Demonstrated knowledge and technical competence in routine specimen collection, preparation, testing applications, laboratory operations, and quality assurance in one or more assigned clinical specialty areas; examples: Chemistry, Special Chemistry, Hematology/Coagulation, Urinalysis and Transfusion Service. Demonstrates subject matter expertise in one or more technical areas of the Lab. Is knowledgeable as to regulatory and accreditation requirements. Is skilled in QC/QA, equipment troubleshooting, training, assessing competency, procedure development, and technical problem-solving. Ability to organize and prioritize job duties and assigned tasks for completion within expected time-frames Ability to accurately, precisely, and reliably perform job duties and assigned tasks. Demonstrates sound judgment and problem solving relevant to assigned duties. Ability to compassionately and effectively interact with patients of diverse ages, backgrounds, values, beliefs and behaviors Workflow Management Ability to appropriately respond to: Fluctuations in volume, Unexpected situations or problems such as equipment or information system failure, Shift-to-shift hand-offs, STAT test orders, Specimen integrity issues, Regular review of pending logs, and Priority assignments, etc. Adherence to Practices & Procedures: Ability to follow standard practices, processes, and procedures in sequence. Knowledge of applicable local/state/federal regulations, codes, policies, and procedures aimed at ensuring the privacy and safety of patients. Job Shift: Varied Schedule: Full Time Shift Hours: 8 Days of the Week: Variable Weekend Requirements: As Needed Benefits: Yes Unions: Yes Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $63.28 to $78.95 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

In addition to the responsibilities listed below, this technical/functional leader is also responsible for participating in the design and implementation of key data center operational processes to support the consistent implementation of a framework within the organization. This includes documenting standard operating processes, operational level agreements, and detailed procedures; identifying and implementing process improvements, including automation, within Data Center operations; providing metrics management for financial and analytical management reporting to improve productivity and availability; and providing advanced level support for raised floor incident resolution (e.g., physical equipment and power distribution monitoring, etc.), ensuring that employees, contractors, vendors, and visitors accessing the national data centers and associated IT areas are accounted for, trained, and authorized as appropriate. Additionally, this role will be responsible for supporting the effective utilization of raised floor capacity; providing accurate and complete Data Center Infrastructure Management (DCIM) records; driving raised floor efficiency programs to include cost reduction, effective space utilization, and power/HVAC; planning, allocating, and tracking data center raise floor space; providing long-term planning for the physical layout of infrastructure; providing strategic input into new solutions regarding capacity and location of equipment; and maintaining the accuracy and documentation of the raised floor, hardware environments, and electrical distribution in raised floor management tools. Essential Responsibilities: + Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. + Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. + Follows and develops standard operating procedures. + Analyzes and prioritizes incoming requests and alerts. + Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). + Serves as an escalation point and mentor for junior staff. + Provides guidance on how to track and develop documentation. + Applies deep technical expertise to resolve complex problems. + Contributes to and maintains the knowledge repository for highly complex technical support. + Facilitates troubleshooting efforts in conjunction with lower level support to identify problems. + Provides guidance to meet key performance indicators (e.g., performance, availability, capacity). + Compiles information (e.g., procedures, installation, configuration) related to new technology. Minimum Qualifications: + Minimum five (5) years experience supporting a large scale computing environment. + Minimum two (2) years in a leadership role working with IT or operational teams. + Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications: + Three (3) years experience assisting with data center continuity planning. + Four (4) years media handling experience. COMPANY: KAISER TITLE: IT Support & Operations Consultant V (Data Center Engineer), Data Center Operations LOCATION: Napa, California REQNUMBER: 1386424 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

In addition to the responsibilities listed below, this technical leader is also responsible for the planning of the raised floor data center environment, including rack designs, hardware locations, power, cooling, and key data center operational processes. This includes developing new processes, documenting standard operating procedures, and managing operating level agreements. Additional duties include updating rack elevations, providing efficiency metrics to improve availability, and advanced support for raised floor incident resolution. Additionally, this role will be responsible for supporting the effective utilization of the raised floor capacity; providing accurate and complete Data Center Infrastructure Management (DCIM) records; driving raised floor efficiency programs to include cost reduction, effective space utilization, and power/HVAC; planning, providing long-term planning for the physical layout of infrastructure; providing strategic input into new solutions regarding capacity and location of equipment; and maintaining the accuracy and documentation of the raised floor, hardware environments, and electrical distribution in various raised floor management tools. Job Summary: In addition to the responsibilities listed below, this technical/functional leader is also responsible for participating in the design and implementation of key data center operational processes to support the consistent implementation of a framework within the organization. This includes documenting standard operating processes, operational level agreements, and detailed procedures; identifying and implementing process improvements, including automation, within Data Center operations; providing metrics management for financial and analytical management reporting to improve productivity and availability; and providing advanced level support for raised floor incident resolution (e.g., physical equipment and power distribution monitoring, etc.), ensuring that employees, contractors, vendors, and visitors accessing the national data centers and associated IT areas are accounted for, trained, and authorized as appropriate. Additionally, this role will be responsible for supporting the effective utilization of raised floor capacity; providing accurate and complete Data Center Infrastructure Management (DCIM) records; driving raised floor efficiency programs to include cost reduction, effective space utilization, and power/HVAC; planning, allocating, and tracking data center raise floor space; providing long-term planning for the physical layout of infrastructure; providing strategic input into new solutions regarding capacity and location of equipment; and maintaining the accuracy and documentation of the raised floor, hardware environments, and electrical distribution in raised floor management tools. Essential Responsibilities: + Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. + Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. + Follows and develops standard operating procedures. + Analyzes and prioritizes incoming requests and alerts. + Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). + Serves as an escalation point and mentor for junior staff. + Provides guidance on how to track and develop documentation. + Applies deep technical expertise to resolve complex problems. + Contributes to and maintains the knowledge repository for highly complex technical support. + Facilitates troubleshooting efforts in conjunction with lower level support to identify problems. + Provides guidance to meet key performance indicators (e.g., performance, availability, capacity). + Compiles information (e.g., procedures, installation, configuration) related to new technology. Minimum Qualifications: + Minimum five (5) years experience supporting a large scale computing environment. + Minimum two (2) years in a leadership role working with IT or operational teams. + Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications: + Three (3) years experience assisting with data center continuity planning. + Four (4) years media handling experience. COMPANY: KAISER TITLE: IT Support & Operations Consultant V (Hardware Planning), Data Center Operations LOCATION: Napa, California REQNUMBER: 1379882 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

In addition to the responsibilities listed below, this technical/functional leader is also responsible for participating in the design and implementation of key data center operational processes to support the consistent implementation of a framework within the organization. This includes documenting standard operating processes, operational level agreements, and detailed procedures; identifying and implementing process improvements, including automation, within Data Center operations; providing metrics management for financial and analytical management reporting to improve productivity and availability; and providing advanced level support for raised floor incident resolution (e.g., physical equipment and power distribution monitoring, etc.), ensuring that employees, contractors, vendors, and visitors accessing the national data centers and associated IT areas are accounted for, trained, and authorized as appropriate. Additionally, this role will be responsible for supporting the effective utilization of raised floor capacity; providing accurate and complete Data Center Infrastructure Management (DCIM) records; driving raised floor efficiency programs to include cost reduction, effective space utilization, and power/HVAC; planning, allocating, and tracking data center raise floor space; providing long-term planning for the physical layout of infrastructure; providing strategic input into new solutions regarding capacity and location of equipment; and maintaining the accuracy and documentation of the raised floor, hardware environments, and electrical distribution in raised floor management tools. Essential Responsibilities: * Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. * Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. * Follows and develops standard operating procedures. * Analyzes and prioritizes incoming requests and alerts. * Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). * Serves as an escalation point and mentor for junior staff. * Provides guidance on how to track and develop documentation. * Applies deep technical expertise to resolve complex problems. * Contributes to and maintains the knowledge repository for highly complex technical support. * Facilitates troubleshooting efforts in conjunction with lower level support to identify problems. * Provides guidance to meet key performance indicators (e.g., performance, availability, capacity). * Compiles information (e.g., procedures, installation, configuration) related to new technology.

Required Qualifications: • American Heart Association BLS for Health Care Provider. • Certified California EMT (EMT, AEMT or Paramedic) or California CNA certification. Preferred Qualifications: • One year of experience in a healthcare setting preferred. • Direct Patient Care experience Travel Requirements\: • Work between the five (5) Scripps Health hospital campuses\: Encinitas, La Jolla, Torrey Pines, San Diego, and Chula Vista. Our Scripps System-wide Resource Services (SSRS) department supports the entire Scripps Health system. As a member of the float team, you can fill vital roles on assignments throughout the system to provide critical coverage for employee's leave of absences, sick calls, and peak service demands while gaining experience in a variety of environments. Join our Scripps SSRS team as an ED Tech where you will provide direct patient care within the scope of your practice. This includes the following: Supports emergency department or urgent care by performing basic emergency medical procedures as directed. Under supervision, assists nurses and physicians in the performance of their functions. Performs assessment of vital signs, thermal applications, non-sterile soaks, application of simple dressings and splints, stool and urine collection. Prepares patients for examinations/treatments including draping patients, opening sterile supplies, set up and removal of IV's. Assist in collection of patient history and ensures confidentiality of records. Cleans and prepares rooms between procedures including changing of bed linens and restocking of room supplies. May transport patients and/or provide coverage for the unit secretary. These positions are within our System-wide Float Pool and Resource Team: Float Pool: Techs self-schedule in 4-week blocks to meet shift and weekend requirements. This position helps cover all 5 campus sites and urgent care. Full time available and currently hiring to night shift only. Minimal Scheduling Requirements [we use the UKG application for self-scheduling] Part Time Position- 2 shifts per week, to include at least 2 weekend shifts per 4-week schedule Full Time Position- 3 shifts a week, to include at least 2 weekends or 4 weekend shifts per 4-week schedule ***Currently hiring Night shift only at this time.

Basic Qualifications: Experience • Minimum two (2) years in a leadership role working with project or functional teams. Education • Bachelor's degree in Business Administration, CIS, Mathematics, or related field and Five (5) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. License, Certification, Registration • N/A Additional Requirements: • N/A Preferred Qualifications: • One (1) year of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above). • Three (3) years experience working on cross-functional project teams. • Three (3) years experience in business case development and analysis. • Four (4) years experience in business/data analytics. • Master's degree in Business Administration, CIS, or related field. • Three (3) years experience working for a health care organization. • Three (3) years experience working for an IT organization. • Two (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. • Three (3) years consulting experience in clinical administration. • Three (3) years consulting experience in health plan administration. • Three (3) years experience in business operations process improvement, including process analysis, development, and improvement/automation. • Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification. • Accredited process certification (e.g., Six Sigma, Lean IT). • PMI certification. This senior individual contributor role supports PMG interests across care delivery investment governance, evaluation of care delivery capabilities, cross-market alignment, vendor and product assessments, and support of the CIO's care delivery technology strategy. The position analyzes Kaiser Permanente's current and future technical and operational information needs and leads business and technology planning aligned with national and regional strategies. The role advises executive and cross-functional leadership on business systems, data, and process initiatives, and leads the implementation of technology and business process integration efforts across systems and workflows. Essential Responsibilities: • Manages information relevant to forecasting business's future technical and operational information needs. • Provides recommendations to management regarding the development and definition of the business/technology strategy based on stakeholder input. • Manages and/or supports business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies. • Manages and/or supports the processes of information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. • Leads the implementation of technology or business process integration plans. • Provides support to leadership by providing information regarding business systems, data, process initiatives, and vendors. • Manages systems and business process activities. • Provides support to cross-functional management and leadership by providing information regarding business and technology issues. • Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. • Develops, prepares, and utilizes reports to track operational performance across business functions, areas, or vendors. • Tracks annual IT projects, staffing, purchasing, operations, and/or capital budgets. • Tracks, maintains, and reports performance metrics (for example, data quality, customer metrics, financials). • Supports leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements. • Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. • Conducts, reviews, and summarizes research on topics related to technology and business initiatives. • Analyzes identified problems in technology and business solutions to determine cause and achieve desired resolution. • Monitors trends and changes in healthcare technology and information systems. • Supports technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives. • Leads and supports initiatives in alignment with other National initiatives. • Prepares source documents and monitors the use of established and documented IT processes, tools, and best practices. • Leads and/or participates in cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications. 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This senior individual contributor role supports PMG interests across care delivery investment governance, evaluation of care delivery capabilities, cross-market alignment, vendor and product assessments, and support of the CIO-s care delivery technology strategy. The position analyzes Kaiser Permanente-s current and future technical and operational information needs and leads business and technology planning aligned with national and regional strategies. The role advises executive and cross-functional leadership on business systems, data, and process initiatives, and leads the implementation of technology and business process integration efforts across systems and workflows. Essential Responsibilities: * Manages information relevant to forecasting business's future technical and operational information needs. * Provides recommendations to management regarding the development and definition of the business/technology strategy based on stakeholder input. * Manages and/or supports business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies. * Manages and/or supports the processes of information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. * Leads the implementation of technology or business process integration plans. * Provides support to leadership by providing information regarding business systems, data, process initiatives, and vendors. * Manages systems and business process activities. * Provides support to cross-functional management and leadership by providing information regarding business and technology issues. * Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. * Develops, prepares, and utilizes reports to track operational performance across business functions, areas, or vendors. * Tracks annual IT projects, staffing, purchasing, operations, and/or capital budgets. * Tracks, maintains, and reports performance metrics (for example, data quality, customer metrics, financials). * Supports leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements. * Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. * Conducts, reviews, and summarizes research on topics related to technology and business initiatives. * Analyzes identified problems in technology and business solutions to determine cause and achieve desired resolution. * Monitors trends and changes in healthcare technology and information systems. * Supports technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives. * Leads and supports initiatives in alignment with other National initiatives. * Prepares source documents and monitors the use of established and documented IT processes, tools, and best practices. * Leads and/or participates in cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: * Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. * Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. * Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate. * Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains. * Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions. * Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains. * Maps current state against future state processes. * Identifies the impact of requirements on upstream and downstream solution components. * Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains. * Identifies and validates value gaps and opportunities for process enhancements or efficiencies. * Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions. * Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design. * Participates in evaluating third-party vendors as directed. * Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains. * Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

The IT Resiliency Principal, Governance and Stakeholder Engagement serves as the strategic lead responsible for driving enterprise-wide resiliency governance, executive communication, and stakeholder alignment across technology and business functions. This role ensures that resiliency objectives, policies, and performance metrics are clearly defined, integrated, and effectively communicated to executive leadership. The Principal partners with senior leaders to streamline decision-making, unify program messaging, and enhance transparency through dashboards, forums, and executive briefings. This position plays a critical role in fostering a culture of accountability, coordination, and continuous improvement across the IT Resiliency and Recovery Services portfolio. Job Summary: In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional responsibilities also include leading complex solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: * Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. * Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. * Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). * Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. * Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. * Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. * Leads teams of IT Consultants in the mapping of current state against future state processes. * Defines the impact of requirements on upstream and downstream solution components. * Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. * Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. * Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. * Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. * Leads the evaluation of third-party vendors as directed. * Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. * Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: + Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. + Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. + Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate. + Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains. + Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions. + Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains. + Maps current state against future state processes. + Identifies the impact of requirements on upstream and downstream solution components. + Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains. + Identifies and validates value gaps and opportunities for process enhancements or efficiencies. + Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions. + Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design. + Participates in evaluating third-party vendors as directed. + Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains. + Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: + Bachelors degree in Business Administration, Computer Science, CIS or related field and a Minimum of Six (6) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications: + Two (2) years experience in software or system testing across multiple IT environments. + Two (2) years software or application development experience. COMPANY: KAISER TITLE: IT Consultant IV, Solutions, (EPIC, Cadence, Radiant) LOCATION: Pasadena, California REQNUMBER: 1374236 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: + Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. + Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. + Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate. + Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains. + Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions. + Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains. + Maps current state against future state processes. + Identifies the impact of requirements on upstream and downstream solution components. + Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains. + Identifies and validates value gaps and opportunities for process enhancements or efficiencies. + Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions. + Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design. + Participates in evaluating third-party vendors as directed. + Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains. + Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: + Bachelors degree in Business Administration, Computer Science, CIS or related field and a Minimum of Six (6) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications: + Two (2) years experience in software or system testing across multiple IT environments. + Two (2) years software or application development experience. COMPANY: KAISER TITLE: IT Consultant IV, Solutions - (EPIC, Cadence, MyChart) LOCATION: Pasadena, California REQNUMBER: 1374225 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

This position supports the IT Resiliency Testing program by partnering with stakeholders to prepare for and complete DR and cyber testing. This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: * Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. * Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. * Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). * Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. * Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. * Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. * Maps current state against future state processes. * Defines the impact of requirements on upstream and downstream solution components. * Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. * Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. * Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. * Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. * Participates in evaluating third-party vendors as directed. * Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. * Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

The IT Consultant V acts as a senior technical expert and KPIT liaison for the Facilities Design & Solutioning portfolio, aligning technology solutions with business needs. This role engages Facilities stakeholders to define requirements, develop technology strategies, and deliver robust solutions. Key responsibilities include implementing advanced data lakes and AI solutions to enhance workflows and provide actionable insights. The consultant applies enterprise architecture and SDLC expertise to design and deploy enterprise-scale solutions for Facilities Operations. The position also supports investment body submissions with compliant technology deliverables, optimizes Facility applications, and collaborates with development teams to translate customer needs into features and guide innovation. This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: * Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. * Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. * Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). * Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. * Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. * Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. * Maps current state against future state processes. * Defines the impact of requirements on upstream and downstream solution components. * Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. * Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. * Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. * Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. * Participates in evaluating third-party vendors as directed. * Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. * Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

The IT Resiliency Principal, Governance and Stakeholder Engagement serves as the strategic lead responsible for driving enterprise-wide resiliency governance, executive communication, and stakeholder alignment across technology and business functions. This role ensures that resiliency objectives, policies, and performance metrics are clearly defined, integrated, and effectively communicated to executive leadership. The Principal partners with senior leaders to streamline decision-making, unify program messaging, and enhance transparency through dashboards, forums, and executive briefings. This position plays a critical role in fostering a culture of accountability, coordination, and continuous improvement across the IT Resiliency and Recovery Services portfolio. Job Summary: In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional responsibilities also include leading complex solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: * Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. * Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. * Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). * Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. * Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. * Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. * Leads teams of IT Consultants in the mapping of current state against future state processes. * Defines the impact of requirements on upstream and downstream solution components. * Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. * Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. * Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. * Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. * Leads the evaluation of third-party vendors as directed. * Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. * Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

This position supports the IT Resiliency Testing program by partnering with stakeholders to prepare for and complete DR and cyber testing. This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: + Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. + Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. + Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). + Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. + Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. + Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. + Maps current state against future state processes. + Defines the impact of requirements on upstream and downstream solution components. + Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. + Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. + Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. + Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. + Participates in evaluating third-party vendors as directed. + Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. + Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: + Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications: + Four (4) years experience working for a health care organization + Four (4) years experience working for an IT organization COMPANY: KAISER TITLE: IT Consultant V - Resiliency & Cyber Testing LOCATION: Pleasanton, California REQNUMBER: 1391193 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

The IT Resiliency Principal, Governance and Stakeholder Engagement serves as the strategic lead responsible for driving enterprise-wide resiliency governance, executive communication, and stakeholder alignment across technology and business functions. This role ensures that resiliency objectives, policies, and performance metrics are clearly defined, integrated, and effectively communicated to executive leadership. The Principal partners with senior leaders to streamline decision-making, unify program messaging, and enhance transparency through dashboards, forums, and executive briefings. This position plays a critical role in fostering a culture of accountability, coordination, and continuous improvement across the IT Resiliency and Recovery Services portfolio. Job Summary: In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional responsibilities also include leading complex solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: + Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. + Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. + Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). + Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. + Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. + Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. + Leads teams of IT Consultants in the mapping of current state against future state processes. + Defines the impact of requirements on upstream and downstream solution components. + Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. + Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. + Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. + Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. + Leads the evaluation of third-party vendors as directed. + Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. + Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: + Minimum three (3) years experience in software or system testing across multiple IT environments. + Minimum two (2) years software or application development experience. + Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications: + Five (5) years experience in large scale software implementations + Three (3) years experience in the development of imaging solutions and the maintenance of imaging repositories. COMPANY: KAISER TITLE: Principal IT Consultant - Resiliency , Governance and Stakeholder Engagement LOCATION: Pleasanton, California REQNUMBER: 1391156 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

The IT Consultant V acts as a senior technical expert and KPIT liaison for the Facilities Design & Solutioning portfolio, aligning technology solutions with business needs. This role engages Facilities stakeholders to define requirements, develop technology strategies, and deliver robust solutions. Key responsibilities include implementing advanced data lakes and AI solutions to enhance workflows and provide actionable insights. The consultant applies enterprise architecture and SDLC expertise to design and deploy enterprise-scale solutions for Facilities Operations. The position also supports investment body submissions with compliant technology deliverables, optimizes Facility applications, and collaborates with development teams to translate customer needs into features and guide innovation. This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: * Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. * Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. * Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). * Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. * Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. * Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. * Maps current state against future state processes. * Defines the impact of requirements on upstream and downstream solution components. * Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. * Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. * Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. * Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. * Participates in evaluating third-party vendors as directed. * Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. * Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.