Unit Secretary jobs at Kaiser Permanente - 4401 jobs

This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol. Essential Responsibilities: * Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management. * Answers and appropriately routes internal and external telephone calls. * Orders materials and supplies for the unit. As needed, per Unit, collects equipment and medication. * Answers call system; follows up with the nurse, patient and/or family as appropriate. * Makes follow-up appointments for patients as necessary. * In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart. * Prepares discharge packets and other documents for patients. * Maintains the units business equipment, including maintaining appropriately charged wireless carts. Arranges for special maintenance or repair of the units business equipment. * Updates the units white board. * Maintains the Minimum Medical record. * Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues. * Acts as greeter for the unit, greeting new patients and their families. * Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready. * Initiates units downtime procedures when necessary. * Communicates with other units/departments. * May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds. * May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc. * In certain circumstances assists with other unit duties such as collecting meal trays, taking specimens (i.e. blood) to the lab, etc. * Participates in hourly rounding to promote service excellence. * May cross train as a receptionist: (ED only). * Will have to float to other departments as needed. * Provide mgmt or hospital Bed Coordinator with updates on open beds. * Performs other duties as assigned. * Supervisory Responsibilities: * This job has no supervisory responsibilities. * Compliance Accountability: * Competencies: The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors. * Leadership Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. * Demonstrates a professional, supportive attitude. * Identifies and supports new ideas. * Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes. * Participates in problem identification and resolution. * Demonstrates ability to problem solve with other departments in order to assist member resolution. * Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments. * Complies with regulatory requirements, policies, procedures, and standards of practice. * Documentation Accurately and promptly transcribes physician orders as evidenced by updated department forms and active orders within specific time frame according to standard. * Order transcription is legible, dated, and timed. * Assists in maintaining an accurate and up-to-date medical record. * Identifies and reports incomplete findings. * Maintains medical records in appropriate order and readily available, assembles and disassembles charts as needed. * The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors. * Clinical Outcomes Applies standard precautions. * Keeps a safe environment for self and others. * Responds to stat requests. * Utilizes computer systems and communication equipment effectively and efficiently. * Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc. * Call or fax prescriptions into pharmacy. * Assures accurate census by inputting admission, discharge, and transfers in a timely manner and before deadlines. * Schedules tests and coordinates patient care activities in collaboration with the RN and other departments to assure timely and appropriate action. * Coordinates hospitalization transfer and transportation. * Prints and distributes diagnostic reports and notifies appropriate personnel of abnormal lab results. * Transports patients, equipment, supplies, and specimens throughout the Medical center utilizing proper body mechanics. * Participates in departmental process improvement activities, i.e., planning, measuring/ monitoring, assessing, and improving. * Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation. * Customer Service Practices customer service standards as defined by the Service Area, Medical Center, and specific department. * Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved. * Assures that supplies are ordered and available for use. * Provides general information and reception activities for patient/member/staff. * Maintains telephone courtesy at all times including receiving, transferring calls, or taking messages. * Organize and maintain department files, records, handbooks, manuals, and committee minutes. * Collect, sort, and deliver mail; prepare outgoing mail. * Maintain inventory of patient education materials. * Anticipates the customers desires and take proactive steps to meet those needs. * Promptly answers call lights, alarms and patient requests. * Establishes and maintains inter-intra departmental communications and relationships. * Maintains and protects patient confidentiality. * Assures a clean, orderly, and functional work environment. * National Language: * Customer Service - Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other. * Team Commitment - Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others. * Confronts difficult or conflict situations constructively and seeks appropriate assistance. * Takes accountability for own actions and accepts constructive criticism. * Attends all mandatory meetings and in-services, a minimum of 50% of staff meetings, and actively participates in other departmental professional development (Requirement may vary for per diem staff). * Participates with the assessment of current and future unit learning needs and development of annual educational plan. * Keeps self-informed of activities on the unit and makes recommendation for change. * Adheres to Regional Attendance Policy. * Reports to assigned area promptly, being present and available for report at beginning of assigned shift. * Minimizes personal phone call time. * Supports a collaborative labor-management partnership environment. * Fiscal Responsibility Organizes work to minimize the use of overtime. * Identifies and assists in systems improvement that needs simplification or correction. * Utilizes payroll and non-payroll resources to their maximum potential.