Medical Assistant jobs at Kaleida Health - 146 jobs

The Medical Office Assistant offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Two years of experience working as a medical assistant. Some relevant medical office/phlebotomy experience is desirable. Venipuncture and EKG skills required Certifications: Certification as a Medical Assistant from an approved school Heartsaver Certification from American Heart Association and/or BCLS. Collective bargaining unit: SEIU 1199-MSSL Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.22 - $28.16 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU 1199 at Mount Sinai St. Luke's, BJE - Nursing Outpatient Department - STL, Mount Sinai St. Luke's Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Performs pre-visit planning for scheduling patients as per practice guidelines assuring all visit test/lab work are completed before visit. Pre-visit prep sheets submitted before the end of the day. Retrieves information regarding hospital admission and Emergency Room visits from outside facilities for evaluation by provider for transition of care coordination. Assists at the front desk as needed: answer telephones, register patients, discharge patients, schedule appointments, copy charts, schedule ancillary tests, and follow up on overdue diagnostic test results. Performs other duties as assigned

The Medical Office Assistant RVT offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Three to nine months of healthcare experience preferred. Venipuncture and EKG skills required Certificate of Medical Assistant training or equivalent Heartsaver Certification from American Heart Association and/or BCLS Collective bargaining unit: SEIU 1199-MSW Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.68 - $26.82 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU 1199 at Mount Sinai West, BDG - Nursing Outpatient Department - WST, Mount Sinai West 1.Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. 2.Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system or manually as necessary. 3.Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. 4.Inventories, orders or re-stocks medical supplies as applicable. 5.Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. 6.Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart, point of care testing or others as needed. 7.Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. 8.Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. 9.Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. 10.Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). 11.May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. 12.May be required to perform proficient phlebotomy duties. 13.May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. 14.May maintain, adjust and confirm patient office schedule. 15.May check and verify and update insurance information utilizing internal or web sources. 16.May perform and verify pre-certification for procedures as necessary. 17.Performs other duties as assigned.

The Medical Office Assistant offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Three to nine months of healthcare experience preferred. Venipuncture and EKG skills required Certificate of Medical Assistant training or equivalent Heartsaver Certification from American Heart Association and/or BCLS Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $19.49 - $22.79 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, 089 - FPA Operations - ISM, Icahn School of Medicine Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system or manually as necessary. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart, point of care testing or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. May be required to perform proficient phlebotomy duties. May perform the functions of medical transcription. May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. May maintain, adjust and confirm patient office schedule. May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary. Performs other duties as assigned.

Medical Office Assistant-Institute for Advance Medicine-Harlem Health Center-Mount Sinai Morningside-Full Time-Days The Medical Office Assistant offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. SEIU 1199 at Mount Sinai St. Luke's, BFY - Aids Non Nursing - STL, Mount Sinai St. Luke's Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Performs pre-visit planning for scheduling patients as per practice guidelines assuring all visit test/lab work are completed before visit. Pre-visit prep sheets submitted before the end of the day. Retrieves information regarding hospital admission and Emergency Room visits from outside facilities for evaluation by provider for transition of care coordination. Assists at the front desk as needed: answer telephones, register patients, discharge patients, schedule appointments, copy charts, schedule ancillary tests, and follow up on overdue diagnostic test results. Performs other duties as assigned

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and practioners regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Has direct patient care responsibilities. * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. * Raises up emergent situations or expressed patient problems directly to RN, Supervising Nurse, or Practitioner for assistance. * Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, "How may I help you?") * Ends calls by asking patient if there is anything else we can do for them today. * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient. * Reminds patients that the collection of their copay will be expected. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed, and authorizations & equipment obtained if necessary. * Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment. * Based on chart review, ensures all necessary equipment and supplies are available for patients visit. * Prepares medication refill messages by obtaining all required information per provider and departmental guidelines. * Per protocol, staff member goes into waiting area to greet patient and rooms patient in a timely matter. * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals. * Documents with accuracy patient work-up information, such as vital signs, intake questions etc., in accordance with Bassett Policy. * Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc. * Enters charges for supplies and clinical testing. * Communicates patient issues/concerns to providers. * Distributes patient literature as necessary. * Performs all point of care testing (glucometer, urinalysis, anticoagulation etc. * Runs controls on point of care testing equipment and ensures logbooks are updated appropriately. * Performs EKG's per departmental protocol. * Cleans and stocks exam rooms on a daily basis or according to need. * Checks medications and supplies for outdates according to standards set forth by clinical area. * Monitors supply levels to improve inventory control. * Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records. * Meets yearly competency requirements as set forth by departmental leadership. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis. * Completes all basic patient demographic information on forms before delivering to nurse or provider to complete. * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy. * Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices. * Prepares outside patient health information for scanning per Document Imaging procedures. * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release. * Authorized to access secure areas such as locked medicine cabinets or dirty/clean utility rooms. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor. * Maintain sufficient clinic supplies and required forms for daily operations following established procedures. * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents. * Opens and/or closes clinic per departmental guidelines. * Performs monthly or quarterly environmental rounds by following standards set forth by clinical areas. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including equipment and mandatory required competencies. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary. * Attends 85-90% of all staff meetings, reviewing minutes of any meetings missed. * Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies. * Required to attend 4 educational opportunities per year related to job role/function. * Performs similar or related duties as requested or directed. What we need from you Education: * High School Diploma or GED, preferred Experience: * Minimum of 1 year of relevant work experience, required * Associate degree or higher may be substituted for one year of relevant work experience * Customer service experience, preferred Licensure/Certifications: * Certification as a Medical Office Assistant or Medical Assistant, preferred * BLS Certification, preferred Physical Requirements: * Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects * Occasional balancing, climbing, crouching, kneeling, lifting, pulling, pushing, reaching, stooping * Requires occasional fit testing * Frequent typing/clerical/dexterity, grasping, hearing, repetitive motion, seeing/monitor/computer use, standing, talking, walking, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure, burns, chemical, electrical, explosive, mechanical Working Conditions: * Occasional noise, vibration, wet and/or humid, dust, fumes, gases, mists, odors Travel: * The job may require travel from time-to-time but not on a regular basis Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.67/Hr. Pay Range Maximum: USD $26.50/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education. From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science. The Clinical Assistant II (Medical Assistant) is a senior level clinician who provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. The Clinical Assistant II is expected to support one or more physician and surgeon and should demonstrate a comfort level with high volume practice(s), with the possibility of multi-site travel. This individual mentors and trains less experienced Medical Assistant and Clinical Assistant staff and may act in a lead capacity. High School Diploma/GED; completion of an approved Medical Assistant certificate course of study from an approved school. 5+ years of experience as a Medical Assistant in a busy practice is preferred. BCLS certification - Required Issuing Authority: AHA Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. Coordinates, and functions in a lead role, the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. May assume responsibility for Medical Assistant schedules, and may travel to various sites depending on the needs of the physician/surgeon. Fulfills patient care responsibilities as assigned, which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians and surgeons with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. Coordinates all referrals with multiple sources to ensure proper transition of care; communication with referring physician regarding appointment status; ensures post-care communication; provides monthly reporting of all referrals. Manages physician referrals from various sources, as applicable to the department, as related to their individual providers. This may include coordination of multidisciplinary appointments. Assures appropriate appointment(s) based on diagnosis; coordinates multi-specialty visits, performs and assures appropriate surgical scheduling, including co-surgeon participation (as appropriate to department). Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. May be required to perform proficient phlebotomy duties. Demonstrates proficiency in updating patient demographic and insurance information. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary Provides training and mentoring to Medical Assistant I and II and non-senior Clinical Assistant staff. Performs other duties as assigned.

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education. From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science. The Clinical Assistant II is a senior level clinician who provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. The Clinical Assistant II is expected to support one or more physician and surgeon and should demonstrate a comfort level with high volume practice(s), with the possibility of multi-site travel. This individual mentors and trains less experienced Medical Assistant and Clinical Assistant staff and may act in a lead capacity. High School Diploma/GED; completion of an approved Medical Assistant certificate course of study from an approved school. 5+ years of experience as a Medical Assistant in a busy practice is preferred. BCLS certification - Required Issuing Authority: AHA Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. Coordinates, and functions in a lead role, the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. May assume responsibility for Medical Assistant schedules, and may travel to various sites depending on the needs of the physician/surgeon. Fulfills patient care responsibilities as assigned, which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians and surgeons with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. Coordinates all referrals with multiple sources to ensure proper transition of care; communication with referring physician regarding appointment status; ensures post-care communication; provides monthly reporting of all referrals. Manages physician referrals from various sources, as applicable to the department, as related to their individual providers. This may include coordination of multidisciplinary appointments. Assures appropriate appointment(s) based on diagnosis; coordinates multi-specialty visits, performs and assures appropriate surgical scheduling, including co-surgeon participation (as appropriate to department). Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. May be required to perform proficient phlebotomy duties. Demonstrates proficiency in updating patient demographic and insurance information. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary Provides training and mentoring to Medical Assistant I and II and non-senior Clinical Assistant staff. Performs other duties as assigned.

The Clinical Assistant provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. High School Diploma/GED Completion of a certificate Medical Assistant program from an accredited school; Completion of a Medical Scribe training program (if the Scribe role is required by the department) 3+ years of experience as a Medical Assistant BCLS certification - Required Issuing Authority: AHA 1. Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. 2. Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. 3. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. 4. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. 5. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. 6. May perform medical scribe functions as directed by the supervising physician, depending on the needs of the department. 7. Inventories, orders or re-stocks medical supplies as applicable. 8. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. 9. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. 10. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. 11. May perform appointment scheduling or the booking of surgeries/procedures, or works in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. 12. May be required to perform proficient phlebotomy duties. 13. May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary 14. Provides training and mentoring to Level I MA staff. 15. May assist in establishing Medical Assistant I and II schedules and work flow to meet the needs of the practice and applicable to patient volumes. 16. Performs other duties as assigned.

Provides clinical and administrative support to physicians/surgeons. He/she coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. Qualifications: High School Diploma/GED 2 years' of experience as a Medical Assistant; 5 years' of experience preferred Certification as a Medical Assistant from an approved school or equivalent training and experience Certification: BLS Issuing Authority: American Heart Association Roles & Responsibilities: Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. May be required to perform proficient phlebotomy duties. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. Performs other duties as assigned. Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow.

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education. From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science. The Clinical Assistant provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. High School Diploma/GED Completion of a certificate Medical Assistant program from an accredited school; Completion of a Medical Scribe training program (if the Scribe role is required by the department) 3+ years of experience as a Medical Assistant BCLS certification - Required Issuing Authority: AHA Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. May perform medical scribe functions as directed by the supervising physician, depending on the needs of the department. Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. May perform appointment scheduling or the booking of surgeries/procedures, or works in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. May be required to perform proficient phlebotomy duties. May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary Provides training and mentoring to Level I MA staff. May assist in establishing Medical Assistant I and II schedules and work flow to meet the needs of the practice and applicable to patient volumes. Performs other duties as assigned.

The Clinical Assistant provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. High School Diploma/GED Completion of a certificate Medical Assistant program from an accredited school; Completion of a Medical Scribe training program (if the Scribe role is required by the department) 3+ years of experience as a Medical Assistant BCLS certification ? Required Issuing Authority: AHA , IDX - MSDMG 2875 Broadway - ISM, Icahn School of Medicine Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. May perform medical scribe functions as directed by the supervising physician, depending on the needs of the department. Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. May perform appointment scheduling or the booking of surgeries/procedures, or works in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. May be required to perform proficient phlebotomy duties. May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary Provides training and mentoring to Level I MA staff. May assist in establishing Medical Assistant I and II schedules and work flow to meet the needs of the practice and applicable to patient volumes. Performs other duties as assigned.

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education. From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science. The Clinical Assistant II is a senior level clinician who provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. The Clinical Assistant II is expected to support one or more physician and surgeon and should demonstrate a comfort level with high volume practice(s), with the possibility of multi-site travel. This individual mentors and trains less experienced Medical Assistant and Clinical Assistant staff and may act in a lead capacity. **Qualifications** + High School Diploma/GED; completion of an approved Medical Assistant certificate course of study from an approved school. + 5+ years of experience as a Medical Assistant in a busy practice is preferred. + BCLS certification - Required Issuing Authority: AHA **Responsibilities** + Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. + Coordinates, and functions in a lead role, the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. + May assume responsibility for Medical Assistant schedules, and may travel to various sites depending on the needs of the physician/surgeon. + Fulfills patient care responsibilities as assigned, which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians and surgeons with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. + Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. + Coordinates all referrals with multiple sources to ensure proper transition of care; communication with referring physician regarding appointment status; ensures post-care communication; provides monthly reporting of all referrals. + Manages physician referrals from various sources, as applicable to the department, as related to their individual providers. This may include coordination of multidisciplinary appointments. + Assures appropriate appointment(s) based on diagnosis; coordinates multi-specialty visits, performs and assures appropriate surgical scheduling, including co-surgeon participation (as appropriate to department). + Inventories, orders or re-stocks medical supplies as applicable. + Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. + Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. + Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. + Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. + May be required to perform proficient phlebotomy duties. + Demonstrates proficiency in updating patient demographic and insurance information. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). + May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary + Provides training and mentoring to Medical Assistant I and II and non-senior Clinical Assistant staff. + Performs other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $31.0338 - $39.4982 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education. From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science. The Clinical Assistant II (Medical Assistant) is a senior level clinician who provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. The Clinical Assistant II is expected to support one or more physician and surgeon and should demonstrate a comfort level with high volume practice(s), with the possibility of multi-site travel. This individual mentors and trains less experienced Medical Assistant and Clinical Assistant staff and may act in a lead capacity. **Qualifications** + High School Diploma/GED; completion of an approved Medical Assistant certificate course of study from an approved school. + 5+ years of experience as a Medical Assistant in a busy practice is preferred. + BCLS certification - Required Issuing Authority: AHA **Responsibilities** + Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. + Coordinates, and functions in a lead role, the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. + May assume responsibility for Medical Assistant schedules, and may travel to various sites depending on the needs of the physician/surgeon. + Fulfills patient care responsibilities as assigned, which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians and surgeons with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. + Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. + Coordinates all referrals with multiple sources to ensure proper transition of care; communication with referring physician regarding appointment status; ensures post-care communication; provides monthly reporting of all referrals. + Manages physician referrals from various sources, as applicable to the department, as related to their individual providers. This may include coordination of multidisciplinary appointments. + Assures appropriate appointment(s) based on diagnosis; coordinates multi-specialty visits, performs and assures appropriate surgical scheduling, including co-surgeon participation (as appropriate to department). + Inventories, orders or re-stocks medical supplies as applicable. + Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. + Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. + Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. + Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. + May be required to perform proficient phlebotomy duties. + Demonstrates proficiency in updating patient demographic and insurance information. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). + May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary + Provides training and mentoring to Medical Assistant I and II and non-senior Clinical Assistant staff. + Performs other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $31.0338 - $39.4982 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Clinical Assistant provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. **Qualifications** + High School Diploma/GED + Completion of a certificate Medical Assistant program from an accredited school; + Completion of a Medical Scribe training program (if the Scribe role is required by the department) + 3+ years of experience as a Medical Assistant + BCLS certification ? Required Issuing Authority: AHA Non-Bargaining Unit, J15 - MSDMG MSH - ISM, Icahn School of Medicine **Responsibilities** + Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. + Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. + Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. + Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. + Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. + May perform medical scribe functions as directed by the supervising physician, depending on the needs of the department. + Inventories, orders or re-stocks medical supplies as applicable. + Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. + Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. + Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. + May perform appointment scheduling or the booking of surgeries/procedures, or works in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. + May be required to perform proficient phlebotomy duties. + May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary + Provides training and mentoring to Level I MA staff. + May assist in establishing Medical Assistant I and II schedules and work flow to meet the needs of the practice and applicable to patient volumes. + Performs other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.8018 - $36.6767 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education. From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science. The Clinical Assistant provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. **Qualifications** + High School Diploma/GED + Completion of a certificate Medical Assistant program from an accredited school; + Completion of a Medical Scribe training program (if the Scribe role is required by the department) + 3+ years of experience as a Medical Assistant + BCLS certification - Required Issuing Authority: AHA **Responsibilities** + Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. + Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. + Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. + Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary. + Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. + May perform medical scribe functions as directed by the supervising physician, depending on the needs of the department. + Inventories, orders or re-stocks medical supplies as applicable. + Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. + Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. + Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. + May perform appointment scheduling or the booking of surgeries/procedures, or works in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. + May be required to perform proficient phlebotomy duties. + May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary + Provides training and mentoring to Level I MA staff. + May assist in establishing Medical Assistant I and II schedules and work flow to meet the needs of the practice and applicable to patient volumes. + Performs other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.8018 - $36.6767 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Provides clinical and administrative support to physicians/surgeons. He/she coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. **Qualifications** + High School Diploma/GED + 3 years of experience as a Medical Assistant; 5 years of experience preferred + BLS Issuing Authority: American Heart Association + **Certification:** Certification as a Medical Assistant from an approved school or equivalent training and experience **Responsibilities** 1.Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices. 2.Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow. 3.Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. 4.Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system,database or manually as necessary. 5.Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. 6.Inventories, orders or re-stocks medical supplies as applicable. 7.Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. 8.Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. 9.Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. 10.Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations. 11.Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. 12.May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. 13.May be required to perform proficient phlebotomy duties. 14.May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). 15.May maintain, adjust and confirm patient office schedule. 16.May check and verify & update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary 17.Provides training and mentoring to Level I MA staff. 18.Directs and assigns MA schedules and work flow to meet the needs of the practice and applicable to patient volumes. 19.Oversee the successful delivery of clinical office support to meet the needs of each physician. 20.Performs other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.8018 - $36.6767 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Demonstrates a high level of understanding or acts as a subject matter expert for certain facets of the job (i.e.. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patients' needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards * Offers patients the opportunity to sign up for MyBassett over the phone. * Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new employees. * Registration/Appointment Scheduling/Referrals * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their supervisor, as appropriate per departmental needs. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor. * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments, and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patient's lobby experience, and completion of all referral duties. * Acts as a subject matter expert in scheduling functions and departmental protocols * Acts as a subject matter expert in registration functions. Attends Patient Access Review Sessions (PARS) and brings back learning to the team and is a go to person for coworkers. * Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient * Performs referral coordination including completing Open Referrals and/or referral tracking queue. * Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues. * Acts as a subject matter expert in electronic referral queue processes. * Acts as a trainer for incoming new staff in all registration, scheduling and referral functions, and or provides orientation as requested by supervisors for new employees. * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures. * Performs Petty Cash record-keeping and management in an accurate and timely manner. * Office Support/Cross Coverage/Confidentiality * Date stamps all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor * Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network. * Per protocol, staff member goes into waiting area to greet patient and informs them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits. * Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues. * Acts as a lead in ordering supplies through the on-line module. * Ensures all downtime forms are accurate and up to date. Acts as a lead in the event of a planned or unexpected system downtime. * Acts as a lead in the event of a code. Ensures all staff are performing necessary actions during code (ie. Code Pink/Purple - checking bathrooms, stairways and elevators) and are kept up to date as the code progresses. Completes any necessary paperwork needed as part of the code (ie. Code Red) * Takes minutes at all appropriate meetings and prepares them for distribution to the group. * Maintains electronic databases, documents, shares folders etc., as appropriate for department. * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the Appointment. * Required to attend 6 educational opportunities per year, such as BIL opportunities, PARS opportunities etc. * Prepare a presentation for co-workers at least once annually regarding a training session that you have attended or a relevant work topic that has been researched. * Is trained to be a SuperUser in at least one EPIC function (Cadence, Referrals, etc.) * Performs similar or related duties as requested or directed What we need from you Education: * High School Diploma or GED, preferred * 2 year / Associate Degree, preferred * an Associate degree may be considered toward one year of relevant work experience Experience: * Minimum 2 years relevant work experience, required * Minimum 2 years customer service experience, preferred Skills: * Computer Skills * Customer Service * Time Management * Teaching * Maintain Confidentiality * Interacting with People Physical Requirements: * Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met. * Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.32/Hr. Pay Range Maximum: USD $25.98/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. * Reception/Call Handling * Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. * Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation. * Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse * Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, "How may I help you?") as observed by Supervisor and as noted in compliance reports * Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports * Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses * Available for incoming calls, maintains operator statistics at or above institution standards. * Offers patients the opportunity to sign up for MyBassett on the phone. * Proactively keeps patients informed of any delays in their providers schedules that may impact their time to be seen. * Registration/Appointment Scheduling/Referrals * Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit * Accurate confirmation of attending PCP and Billing PCP, when appropriate. * Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits. * Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. * Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations. * Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure. * Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary. * Offers patients the opportunity to sign up for MyBassett in person. * Listens to patient's request for an appointment, then schedules an outpatient appointment to meet the patient's needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient's needs. Raises up patient's needs that they cannot meet to the Supervisor or Supervising Nurse. * Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary. * Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions. * Reminds patients that the collection of their co-pay will be expected at the time of the visit. * When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction. * Performs edits of daily appointment schedules at the request of their supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor. * Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor * Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports. * Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours. * In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral. * Work the "Incoming" and "Outgoing" queues in your area according to departmental standards. * Follow up with "referred to" providers to ensure that patients kept their appointments, and all results have been received in the "referred by" providers office. * Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties. * Collection of Payment/Cash Handling * Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card. * Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures. * Office Support/Cross Coverage/Confidentiality * Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor * Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete * Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy * Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors * Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor * Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers * Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release * Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures * Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents * Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made. * Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor * Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network. * Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review * Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review. * Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation. * Ensures appropriate forms are given to all patients depending on appointment type and or specialty. * Assists the patient to navigate through all stages of their visit. * Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits * Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues. * Attends required in-services as requested by supervisor. * Identifies need for computer training or refresher courses and attends as necessary * Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of insurance and local carrier's medical coverage policies as they relate to the Appointment. * Required to attend at least 4 educational opportunities per year, such as BIL opportunities, PARS opportunities etc. * Performs similar or related duties as requested or directed What we need from you Education: * High School Diploma or GED, preferred * 2 year / Associate Degree, preferred Experience: * Minimum one year of relevant work experience, required * Minimum one year of customer service experience, preferred * An associate degree may be considered towards one year of relevant work experience Skills: * Computer Skills * Customer Service * Time Management * Maintain Confidentiality * Interacting with People Physical Requirements: * Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met. * Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping * Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception) Hazards: * Occasional bodily fluids/bloodborne exposure Travel: * No travel required Total Rewards Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: * Paid time off, including company holidays, vacation, and sick time * Medical, dental and vision insurance * Life insurance and disability protection * Retirement benefits including an employer match * And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $16.98/Hr. Pay Range Maximum: USD $25.47/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

**The Medical Assistant, under the direction of a physician, performs a wide variety of duties related to patient care in the practice. This position can be reassigned to any location within OGH/BRMC offices as may be required to meet business needs.** **Education And Credentials** **Completion of an approved Medical Assisting Program or Certified Nursing Assistant Program** **Experience** **One (1) to two (2) years of experience in a medical office setting. Strong organizational and communication skills. Ability to adapt quickly and efficiently.** **Working Conditions** **Job Details** Department: OGH Practice Management Standard Hours Bi-Weekly: 75.00 Weekend/Holiday Requirement: No On Call Required: No **With Rotation:** **Scheduled Work Hours:** 8-4 Work Arrangement: Onsite Union Code: N35 - Non Union OGH Requisition ID#: 14049 Recruiter: Erica R. Babcock Grade: OLH3 Pay Frequency: Bi-Weekly *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement. _Olean General Hospital's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Olean_ _General Hospital envisions_ _DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community._ _Olean General Hospital is_ _committed to creating a culture of equity and inclusion where diversity is valued and celebrated!_ **Position** Medical Assistant **Location** US:NY:Olean | Clerical | Full-Time **Req ID** null Equal Opportunity Employer Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences. Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.