Patient Access Representative jobs at Kaleida Health

The Offsite Oncology Infusion Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues. HS/GED; Associates degree preferred 1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: Experience in a medical office setting, utilizing a computer system for physician scheduling. Collective bargaining unit: SEIU 1199-SLW-Ambulatory SEIU 1199 Ambulatory Agreement at MS St. Luke's and MS West (Offsites), RAK - Chemotherapy Suite - WST, Mount Sinai West 1. Greets patients in person and by telephone and upgrades their insurance/demographic information in the practice management system. 2. Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate. 3. Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols. 4. Contacts patients at home to confirm scheduled and canceled appointments. 5. Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing Hospitals self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign all relevant notifications. 6. Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols. 7. May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. 8. Distributes Metro Cards to patients upon determining eligibility via standard protocols and available electronic verification systems. Reconciles Metro Card allocation and distribution with management on a daily basis. 9. Checks out patients after visits completed, scheduling subsequent visits as requested by the clinical team and following departmental guidelines and standards. 10. Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC. 11. Reviews status of waiting room on a regular basis and advises patients of wait times. 12. Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments. 13. Reconciles daily patient schedule with encounters closed. 14. Works billing edit reports and reviews encounters which may require correction. 15. Scans documents into EPIC on a daily basis. 16. Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and charge posting that impact negatively on operations. 17. Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents. 18. Other duties as assigned.

The Offsite Oncology Infusion Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues. **Qualifications** + HS/GED; Associates degree preferred + 1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: Experience in a medical office setting, utilizing a computer system for physician scheduling. Collective bargaining unit: SEIU 1199-SLW-Ambulatory SEIU 1199 Ambulatory Agreement at MS St. Luke's and MS West (Offsites), RAK - Chemotherapy Suite - WST, Mount Sinai West **Responsibilities** 1. Greets patients in person and by telephone and upgrades their insurance/demographic information in the practice management system. 2. Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate. 3. Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols. 4. Contacts patients at home to confirm scheduled and canceled appointments. 5. Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing Hospitals self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign all relevant notifications. 6. Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols. 7. May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. 8. Distributes Metro Cards to patients upon determining eligibility via standard protocols and available electronic verification systems. Reconciles Metro Card allocation and distribution with management on a daily basis. 9. Checks out patients after visits completed, scheduling subsequent visits as requested by the clinical team and following departmental guidelines and standards. 10. Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC. 11. Reviews status of waiting room on a regular basis and advises patients of wait times. 12. Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments. 13. Reconciles daily patient schedule with encounters closed. 14. Works billing edit reports and reviews encounters which may require correction. 15. Scans documents into EPIC on a daily basis. 16. Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and charge posting that impact negatively on operations. 17. Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents. 18. Other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.7798 - $28.7507 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned **_._** **Qualifications** + High school graduate or GED; Associates degree preferred. + 1 year of health care patient reception or related experience preferred. **Responsibilities** 1. Greet and direct patients, visitors, and staff. 2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. 3. Collects and distributes patient referral information received from affiliated physicians. 4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. 5. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. 6. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. 7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. 8. Schedules appointments. 9. Files charts and retrieves records. 10. Deposits and reconciles all cash against deposits. 11. Other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20.9681 - $34.6077 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

**Qualifications** **_Requirements:_** + High school diploma/G.E.D required; college degree preferred + Knowledge of medical terminology + Excellent customer relations and interviewing skills, ability to interact and communicate with patients, physician, and staff; excellent written communication, organizational and interpersonal skills; ability to handle multiple priorities under stress; computer literacy and knowledge of ADT systems and second language + strongly preferred and 40 wpm data entry. + Tenth grade reading and 9th grade math competency or proven aptitude in the workplace. Collective bargaining unit: OPEIU Local 153-MSB **Responsibilities** **Roles and Responsibilities:** 1. Adheres to the Admitting Department's guidelines for Behavioral Standards. 2. Assignments will include all areas of Admitting and Cashier. 3. Assist with orienting and in-servicing. 4. Assist with monthly staffing schedules 5. Process mail, process bank deposits for submission (copies, obtain receipts, document records) 6. Process patients/clients and employee payments, billing, cashier transaction 7. Process log, batch, and maintain receipts to Accounts Payable 8. Process parking, food services, radiology, medical records requests, subpoenas, private room transactions and create cloud e-receipts 9. Manages reimbursement, distribution, and replenishment of petty cash. 10. Answering phones and responding to urgent requests. Escalating concerns to Director. Follow-up to ensure issues have been resolved. 11. Performs appropriate searches in ADT to eliminate duplication of Medical Record Numbers. 12. Obtains/confirms complete and accurate demographics and insurance coverage by interviewing the patient and entering information in appropriate system. Secures additional information from physician and/or patient. Verifies that data is correctly entered in appropriate system and that Labels, Wristband and face-sheets are made. 13. Reconciles Daily Census in Epic. Inputs accurate data and distributes Census Activity Reports daily and in a timely manner to leadership and Census Distribution List as directed. 14. Processes all support documentation and forms to compete admission. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures. 15. Maintains Decedent Affairs by entering expiration information in logbook and appropriate system; and assures Electronic Death Certificate is complete, signed and printed and releases authorization to funeral directors for release of patient's remains. 16. Provides all Patients or Patient's surrogate with a copy of the Patient's Bill of Rights-Patient Notification Record and explains Provisions as requested or necessary. 17. Accurately completes admissions timely and efficiently in Epic, assigns and notifies appropriate hospitalist and ED Care Team of admissions via admission log and Epic Secure chat 18. Monitors transfer appropriately and accurately and communicates with appropriate Centralized Command Center's Throughput team when necessary. 19. Collects patient walk-in payments,self-pay, co-pays or deductibles when indicated by Patient Financial Counseling Department. Issues patient's receipt and follows appropriate procedure for securing payment. 20. Processes all support documentation and forms to complete inpatient admissions. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures as well regulatory requirements such as Patient Notification Record, Insurance Authorization Financial Agreement, and Important Message from Medicare about Discharge, NYS Caregivers Act. 21. Functions as a liaison between patients/families seated in Hospitality Suite and clinical staff in procedural areas (Recovery, IR, OR, Endo, Vascular Lab). 22. Understands and manually processes all registrations and admissions during downtime periods. Follows appropriate downtime procedure, assigning downtime MR# and case numbers, entering correct downtime numbers in system. 23. Scheduling procedures in Epic for Endoscopy Suite. 24. Schedule appointments for various services referred via the Patient Access Navigator Program and notifies patient, documents, and follows-up with all requests. 25. Case Management Support: Logs approval and denials in Epic for Peer-to-Peer discussions 26. Notifies case managers of all correspondence from insurance carriers and health partners requesting clinical reviews, discharge summaries and other documentation. 27. Processes patient's discharge appeal as appropriate. 28. Assist Director as needed with schedule and timekeeping, training, and other managerial responsibilities. 29. Flexibility in dealing with different points of view. Tries new ideas and approaches. 30. Accepts constructive criticism as demonstrated by positive behavior change. 31. Provides lead support to admitting department staff 32. Adheres to the department behavioral standards. 33. Maybe required to perform other duties as assigned or perform other duties when necessary. 34. Complies with dress code. 35. Other duties as assigned by director. 36. Attend meetings as requested **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.2984 - $27.6133 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

This role nourishes the motivation & commitments essential to achieving BIMC mission, goals, standards, and policies in a patient centered model of care delivery system. **Qualifications** **_Requirements:_** + High School Diploma, College preferred, Medical Terminology + 1-2 years experience in medical environment and patient registration and insurance verification + Experience with EAGLE, HMED, EPMI, Forms on Demand System preferred + Computer proficiency, Word processing, data entry, and excellent customer service skills + Bilingual a plus Collective bargaining unit: OPEIU Local 153-MSB OPEIU Local 153 at Mount Sinai Brooklyn, 9034 - Emergency Department Business Associates - BKL, Mount Sinai Brooklyn **Responsibilities** **_Roles & Responsibilities:_** The Emergency Department is a fast-paced environment, Admitting Representatives in the Emergency Department provide professional, courteous, time efficient, patient centered and accurate administrative support required to facilitate patient care. + Answer patient inquiries. + Register patients accurately and promptly according to triage level; input patient information into computer system and verify necessary referrals and insurance eligibility + Perform required procedures at discharge: patient information reconciliation, service recovery, referral scheduling, co-pay & ED visit fee collection, and maintain accurate record to reflect all related transactions; ensure proper signage of all forms + Maintain the integrity and confidentiality of data. Perform all duties with close adherence to both hospital rules and regulatory compliance. + Lift and distribute supplies. Proper use of personal protective equipment and universal precautions as required. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.6141 - $26.8948 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Per Diem Admitting Representative registers patients, conducts interviews to obtain required demographic information, enters data into appropriate systems and functions as liaison between patients and families and fosters an overall positive experience for the patient. **Qualifications** **_Requirements:_** + High school diploma/G.E.D required; college degree preferred + Knowledge of medical terminology + 1-2 years? experience in medical environment and patient registration/insurance verification + Knowledge of HMO/PPO/POS + Experience with EAGLE, EPIC, HMED, EPMI, Forms on Demand + Computer proficiency, word processing, data entry, detail oriented + Excellent organizational and customer service skills required + Bilingual a plus Collective bargaining unit: OPEIU Local 153-MSB **Responsibilities** **_Role & Responsibilities:_** Admitting Representative - Admitting Department - + Greets patients/family in courteous, professional, and caring manner + Interviews patient/family to obtain/confirm complete and accurate demographics and insurance data and enter in appropriate system; confirms patient insurance coverage and updates system + Responsible for assigning beds to admitted patients and registering patients to be admitted + Notifies appropriate personnel/physician of patient's admission/transfer + Verifies census information with inpatient units and updates changes in census; prepares census reports + Collaborates with nurse managers/supervisors to facilitate admissions, transfers, discharges, and appropriate bed assignments + Ability to work in a fast paced environment **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.8948 - $26.8948 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Emergency Department is a fast-paced environment, Admitting Representatives in the Emergency Department provide professional, courteous, time efficient, patient centered and accurate administrative support required to facilitate patient care. Requirements: High School Diploma, College preferred, Medical Terminology 1-2 years' experience in medical environment and patient registration and insurance verification Experience with EAGLE, HMED, EPMI, Forms on Demand System preferred Computer proficiency, Word processing, data entry, and excellent customer service skills Bilingual a plus Answer patient inquiries. Register patients accurately and promptly according to triage level; input patient information into computer system and verify necessary referrals and insurance eligibility Perform required procedures at discharge: patient information reconciliation, service recovery, referral scheduling, co-pay & ED visit fee collection, and maintain accurate record to reflect all related transactions; ensure proper signage of all forms Maintain the integrity and confidentiality of data. Perform all duties with close adherence to both hospital rules and regulatory compliance. Lift and distribute supplies. Proper use of personal protective equipment and universal precautions as required.

This role nourishes the motivation & commitments essential to achieving BIMC mission, goals, standards, and policies in a patient centered model of care delivery system. Requirements: High School Diploma, College preferred, Medical Terminology 1-2 years experience in medical environment and patient registration and insurance verification Experience with EAGLE, HMED, EPMI, Forms on Demand System preferred Computer proficiency, Word processing, data entry, and excellent customer service skills Bilingual a plus Collective bargaining unit: OPEIU Local 153-MSB OPEIU Local 153 at Mount Sinai Brooklyn, 9034 - Emergency Department Business Associates - BKL, Mount Sinai Brooklyn Roles & Responsibilities: The Emergency Department is a fast-paced environment, Admitting Representatives in the Emergency Department provide professional, courteous, time efficient, patient centered and accurate administrative support required to facilitate patient care. Answer patient inquiries. Register patients accurately and promptly according to triage level; input patient information into computer system and verify necessary referrals and insurance eligibility Perform required procedures at discharge: patient information reconciliation, service recovery, referral scheduling, co-pay & ED visit fee collection, and maintain accurate record to reflect all related transactions; ensure proper signage of all forms Maintain the integrity and confidentiality of data. Perform all duties with close adherence to both hospital rules and regulatory compliance. Lift and distribute supplies. Proper use of personal protective equipment and universal precautions as required.

The Per Diem Admitting Representative registers patients, conducts interviews to obtain required demographic information, enters data into appropriate systems and functions as liaison between patients and families and fosters an overall positive experience for the patient. Requirements: High school diploma/G.E.D required; college degree preferred Knowledge of medical terminology 1-2 years? experience in medical environment and patient registration/insurance verification Knowledge of HMO/PPO/POS Experience with EAGLE, EPIC, HMED, EPMI, Forms on Demand Computer proficiency, word processing, data entry, detail oriented Excellent organizational and customer service skills required Bilingual a plus Collective bargaining unit: OPEIU Local 153-MSB Role & Responsibilities: Admitting Representative - Admitting Department - Greets patients/family in courteous, professional, and caring manner Interviews patient/family to obtain/confirm complete and accurate demographics and insurance data and enter in appropriate system; confirms patient insurance coverage and updates system Responsible for assigning beds to admitted patients and registering patients to be admitted Notifies appropriate personnel/physician of patient's admission/transfer Verifies census information with inpatient units and updates changes in census; prepares census reports Collaborates with nurse managers/supervisors to facilitate admissions, transfers, discharges, and appropriate bed assignments Ability to work in a fast paced environment

Requirements: High school diploma/G.E.D required; college degree preferred Knowledge of medical terminology Excellent customer relations and interviewing skills, ability to interact and communicate with patients, physician, and staff; excellent written communication, organizational and interpersonal skills; ability to handle multiple priorities under stress; computer literacy and knowledge of ADT systems and second language strongly preferred and 40 wpm data entry. Tenth grade reading and 9th grade math competency or proven aptitude in the workplace. Collective bargaining unit: OPEIU Local 153-MSB Roles and Responsibilities: 1. Adheres to the Admitting Department's guidelines for Behavioral Standards. 2. Assignments will include all areas of Admitting and Cashier. 3. Assist with orienting and in-servicing. 4. Assist with monthly staffing schedules 5. Process mail, process bank deposits for submission (copies, obtain receipts, document records) 6. Process patients/clients and employee payments, billing, cashier transaction 7. Process log, batch, and maintain receipts to Accounts Payable 8. Process parking, food services, radiology, medical records requests, subpoenas, private room transactions and create cloud e-receipts 9. Manages reimbursement, distribution, and replenishment of petty cash. 10. Answering phones and responding to urgent requests. Escalating concerns to Director. Follow-up to ensure issues have been resolved. 11. Performs appropriate searches in ADT to eliminate duplication of Medical Record Numbers. 12. Obtains/confirms complete and accurate demographics and insurance coverage by interviewing the patient and entering information in appropriate system. Secures additional information from physician and/or patient. Verifies that data is correctly entered in appropriate system and that Labels, Wristband and face-sheets are made. 13. Reconciles Daily Census in Epic. Inputs accurate data and distributes Census Activity Reports daily and in a timely manner to leadership and Census Distribution List as directed. 14. Processes all support documentation and forms to compete admission. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures. 15. Maintains Decedent Affairs by entering expiration information in logbook and appropriate system; and assures Electronic Death Certificate is complete, signed and printed and releases authorization to funeral directors for release of patient's remains. 16. Provides all Patients or Patient's surrogate with a copy of the Patient's Bill of Rights-Patient Notification Record and explains Provisions as requested or necessary. 17. Accurately completes admissions timely and efficiently in Epic, assigns and notifies appropriate hospitalist and ED Care Team of admissions via admission log and Epic Secure chat 18. Monitors transfer appropriately and accurately and communicates with appropriate Centralized Command Center's Throughput team when necessary. 19. Collects patient walk-in payments,self-pay, co-pays or deductibles when indicated by Patient Financial Counseling Department. Issues patient's receipt and follows appropriate procedure for securing payment. 20. Processes all support documentation and forms to complete inpatient admissions. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures as well regulatory requirements such as Patient Notification Record, Insurance Authorization Financial Agreement, and Important Message from Medicare about Discharge, NYS Caregivers Act. 21. Functions as a liaison between patients/families seated in Hospitality Suite and clinical staff in procedural areas (Recovery, IR, OR, Endo, Vascular Lab). 22. Understands and manually processes all registrations and admissions during downtime periods. Follows appropriate downtime procedure, assigning downtime MR# and case numbers, entering correct downtime numbers in system. 23. Scheduling procedures in Epic for Endoscopy Suite. 24. Schedule appointments for various services referred via the Patient Access Navigator Program and notifies patient, documents, and follows-up with all requests. 25. Case Management Support: Logs approval and denials in Epic for Peer-to-Peer discussions 26. Notifies case managers of all correspondence from insurance carriers and health partners requesting clinical reviews, discharge summaries and other documentation. 27. Processes patient's discharge appeal as appropriate. 28. Assist Director as needed with schedule and timekeeping, training, and other managerial responsibilities. 29. Flexibility in dealing with different points of view. Tries new ideas and approaches. 30. Accepts constructive criticism as demonstrated by positive behavior change. 31. Provides lead support to admitting department staff 32. Adheres to the department behavioral standards. 33. Maybe required to perform other duties as assigned or perform other duties when necessary. 34. Complies with dress code. 35. Other duties as assigned by director. 36. Attend meetings as requested

The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. **Qualifications** **Education Requirements** HS/GED required; some college preferred **Experience Requirements** 0-2 years? experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. **Computer Skills** MS Office Suite: Intermediate Other: Epic and IDX or other EHR **General Skills and Competencies** + Able to work independently + Must have excellent customer service skills + Able to work well with patients, visitors, physicians and colleagues + Must have excellent verbal communication & listening skills + Knowledge of managed care plan requirements + Ability to organize and prioritize and work with a team + High level of accountability and responsibility + Able to maintain confidentiality and deal with sensitive information Non-Bargaining Unit, 913 - North Shore Gen Overhead - OFFS, Mount Sinai Hospital **Responsibilities** + Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service + Provides clerical and administrative support to physicians and is a liaison between departments. + Helps direct patients to appropriate setting and facilitates patient flow. + May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. + Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. + Possesses an understanding of when to escalate calls to a supervisor. + Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. + May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. + May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. + May schedule and confirm testing, surgeries and procedures according to department guidelines. + Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. + May schedule and maintain calendar for meetings and/or appointments. + May instruct patients and assist them in navigating MyChart. + May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. + Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. + May provide coverage for other staff as assigned during PTO or leaves of absence. + May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. + May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. + May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. + Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. + Performs other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $18.0353 - $25 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Greets and establishes first contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. High school diploma or equivalent Collective bargaining unit: SEIU 1199-NYEE SEIU 1199 at New York Eye & Ear, BNI - Amb Care Serv-Admin - NYEE, New York Eye and Ear Infirmary Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patient's arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician. Process/update HIPAA-related paperwork and other institutional forms as necessary. Collect or retrieve referrals or insurance authorizations as required. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit. Note: duties are mutually exclusive and may not be performed by the same employee. Answer phones for practice and schedule appointments Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phones calls for next day appointments.

As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the Mount Sinai Health System. This role is responsible for performing various remote monitoring duties involving, but not limited to, patient monitoring for safety and clinical needs, providing support and assistance with hospital-based telemedicine services, and monitoring of hospital environmental status. The Virtual Care Coordinator will collaborate on implementing planned telehealth and remote patient monitoring programs, collaborate with leadership to coordinate training, and participate in development and execution of telehealth best practices. Role includes administrative tasks and requires clear communication and collaboration with clinical team, patients, Digital Technology Partners, engineering, telehealth platform vendors as well as other associated managerial duties. Shares accountability for clinical quality and safety outcomes. Minimum three years of direct patient care experience including advanced knowledge or experience with the following, five years preferred: Experience creating policies that impact Telehealth. Experience with Quality, Outcomes and Data Collection. Proven ability to analyze key legislative, regulatory and organizational policies that impact the use of telehealth. Proven ability to identify data elements to collect to support quality improvement/quality assurance. Experience drafting organizational protocols and workflows to support telehealth. Proven ability to identify strategies for measuring and communicating program successes and lessons learned. Experience identifying patient behaviors that place patient at safety risk. Experience with telehealth or remote monitoring technology, to include electronic medical records. Past success with identifying benefits and barriers to implementing telehealth. Experience communicating telehealth concepts to organizational members as well as to health care consumers. Bachelor?s degree in health-related field, required Master?s degree in health related field, preferred Telehealth Coordinator Certification, preferred. BCLS, Preferred Non-Bargaining Unit, M1F - HSO Virtual Hospital Services - MSH, Mount Sinai Hospital 1. Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program in collaboration with leadership, and makes recommendations for improvement. 2. Responsible for meeting with senior leadership on regular cadence (minimum monthly) to discuss Virtual Hospital Program quality metrics, provide feedback and solutions on program workflow expansion. 3. Leads case reviews with hospital partners, implements solutions and monitors outcomes. 4. Triages and assigns cases for virtual monitoring/observation. 5. Collaborates with hospital clinical nurses and nursing leadership in real time to ensure that patients placed on unit assigned safety observation meet criteria. 6. Identifies patients on unit assigned safety observation who may be transitioned to virtual monitoring/observation. Maintains records of all patients transitioned to virtual monitoring/observation. 7. Manages and maintains operational database including relevant telehealth and remote monitoring program performance, response times, and quality metrics. 8. Identifies concerning trends and participates in the development and implementation of corrective action plans. 9. Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff. 10. Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on all telehealth and remote monitoring application platform software or workflow issues 11. Provides continuous observation and surveillance of assigned patients to observe for changes in clinical status or behavior, ensure safety, and prevention of falls and injury as directed by the patient's registered nurse. 12. Sets priorities, problem solves and uses proper judgment in difficult situations. 13. Performs clinical early warning sign monitoring such as but not limited to vital signs, central line days, and foley catheter days. 14. Documents patient's behavior and redirection interventions, and escalation to patient's clinical team for immediate response to high-risk patient behavior/clinical needs. 15. Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow up telehealth visits. 16. Greets patient, family, and visitors, and introduces self and role. 17. Promptly answers calls from clinical teams. 18. Ensures that patient's privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines. 19. Maintains accurate records of interventions and safety events. 20. Sets priorities, problem solves and uses proper judgment in difficult situations. 21. Submits utilization and assignment report every shift to supervisor and site nursing leadership. 22. Maintains attendance/punctuality records in accordance to department procedure and/or policy. 23. Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention to the managers. 24. Other assigned duties/responsibilities.

As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the Mount Sinai Health System. This role is responsible for performing various remote monitoring duties involving, but not limited to, patient monitoring for safety and clinical needs, providing support and assistance with hospital-based telemedicine services, and monitoring of hospital environmental status. The Virtual Care Coordinator will collaborate on implementing planned telehealth and remote patient monitoring programs, collaborate with leadership to coordinate training, and participate in development and execution of telehealth best practices. Role includes administrative tasks and requires clear communication and collaboration with clinical team, patients, Digital Technology Partners, engineering, telehealth platform vendors as well as other associated managerial duties. Shares accountability for clinical quality and safety outcomes. **Qualifications** Minimum three years of direct patient care experience including advanced knowledge or experience with the following, five years preferred: 1. Experience creating policies that impact Telehealth. 2. Experience with Quality, Outcomes and Data Collection. 3. Proven ability to analyze key legislative, regulatory and organizational policies that impact the use of telehealth. 4. Proven ability to identify data elements to collect to support quality improvement/quality assurance. 5. Experience drafting organizational protocols and workflows to support telehealth. 6. Proven ability to identify strategies for measuring and communicating program successes and lessons learned. 7. Experience identifying patient behaviors that place patient at safety risk. 8. Experience with telehealth or remote monitoring technology, to include electronic medical records. 9. Past success with identifying benefits and barriers to implementing telehealth. 10. Experience communicating telehealth concepts to organizational members as well as to health care consumers. + Bachelor?s degree in health-related field, required + Master?s degree in health related field, preferred + Telehealth Coordinator Certification, preferred. + BCLS, Preferred Non-Bargaining Unit, M1F - HSO Virtual Hospital Services - MSH, Mount Sinai Hospital **Responsibilities** 1. Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program in collaboration with leadership, and makes recommendations for improvement. 2. Responsible for meeting with senior leadership on regular cadence (minimum monthly) to discuss Virtual Hospital Program quality metrics, provide feedback and solutions on program workflow expansion. 3. Leads case reviews with hospital partners, implements solutions and monitors outcomes. 4. Triages and assigns cases for virtual monitoring/observation. 5. Collaborates with hospital clinical nurses and nursing leadership in real time to ensure that patients placed on unit assigned safety observation meet criteria. 6. Identifies patients on unit assigned safety observation who may be transitioned to virtual monitoring/observation. Maintains records of all patients transitioned to virtual monitoring/observation. 7. Manages and maintains operational database including relevant telehealth and remote monitoring program performance, response times, and quality metrics. 8. Identifies concerning trends and participates in the development and implementation of corrective action plans. 9. Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff. 10. Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on all telehealth and remote monitoring application platform software or workflow issues 11. Provides continuous observation and surveillance of assigned patients to observe for changes in clinical status or behavior, ensure safety, and prevention of falls and injury as directed by the patient's registered nurse. 12. Sets priorities, problem solves and uses proper judgment in difficult situations. 13. Performs clinical early warning sign monitoring such as but not limited to vital signs, central line days, and foley catheter days. 14. Documents patient's behavior and redirection interventions, and escalation to patient's clinical team for immediate response to high-risk patient behavior/clinical needs. 15. Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow up telehealth visits. 16. Greets patient, family, and visitors, and introduces self and role. 17. Promptly answers calls from clinical teams. 18. Ensures that patient's privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines. 19. Maintains accurate records of interventions and safety events. 20. Sets priorities, problem solves and uses proper judgment in difficult situations. 21. Submits utilization and assignment report every shift to supervisor and site nursing leadership. 22. Maintains attendance/punctuality records in accordance to department procedure and/or policy. 23. Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention to the managers. 24. Other assigned duties/responsibilities. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $70200 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. **Qualifications** + High School graduate/GED. + 1 year physician practice experience + Must have a minimum of one week training on-site which will be provided by practice. + Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. + IDX or other practice management system experience preferred **Responsibilities** 1.Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. 2.Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. 3.Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. 4.Process/update HIPAA-related paperwork and other institutional forms as necessary. 5.Collect or retrieve referrals or insurance authorizations as required. 6.Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. 7.Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. 8.May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. 9.May perform simple charge entry tasks **or** enter payments collected from patients and prepare Cashiers deposit. _Note: duties are mutually exclusive and may not be performed by the same employee._ 10.Performs in a call center capacity (Faculty Practice Associates) 11.Answer phones for practice and schedule appointments 12.Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. 13.May initiate reminder phones calls for next day appointments. 14.Performs other related duties **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.2905 - $33.5863 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned . High school graduate or GED; Associates degree preferred. 1 year of health care patient reception or related experience preferred. 1. Greet and direct patients, visitors, and staff. 2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. 3. Collects and distributes patient referral information received from affiliated physicians. 4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. 5. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. 6. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. 7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. 8. Schedules appointments. 9. Files charts and retrieves records. 10. Deposits and reconciles all cash against deposits. 11. Other duties as assigned.

The Milton and Carroll Petrie Department of Urology has long been a leader in clinical practice, education, and research. Faculty in our Department, which is housed within the Icahn School of Medicine at Mount Sinai, perform complex procedures using robotics, laparoscopy, and endoscopy, all as a part of our minimally invasive urologic surgery program. We remain equally committed to engaging in breakthrough research while training the next generation of leaders in the field. The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities. Some college; Bachelors degree preferred 3 years healthcare/customer service or relevant experience Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements. Collaborates with other clinical staff, to resolve issues impacting patients care progression. Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable). Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues. Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers. Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources. Provides recommendation for process/service improvement to promote patients satisfaction and address issues. Performs other duties as assigned.

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities. Some college; Bachelors degree preferred 3 years healthcare/customer service or relevant experience 1.Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements. 2. Collaborates with other clinical staff, to resolve issues impacting patients care progression. 3. Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable). 4. Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues. 5. Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers. 6. Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources. 7. Provides recommendation for process/service improvement to promote patients satisfaction and address issues. 8. Performs other duties as assigned.

**To schedule appointments, answer phones, greet patients, prepare charts, copy records, collect payments in a physician office setting. Communicates effectively with various specialty departments and insurance companies.** **Education And Credentials** **High School diploma or equivalent.** **Experience** **Two (2) to three (3) years of medical experience preferred. Demonstrated experience working in a medical office preferred. Must possess strong computer skills with operating knowledge of Microsoft Excel, Word and Outlook required. Detail oriented with excellent oral, written and organizational skills. Must be motivated and possess ability to work both independently and collaboratively. Must have strong ability to organize responsibilities and handle high volume.** **Working Conditions** **Job Details** Department: OGH Practice Management Standard Hours Bi-Weekly: 75.00 Weekend/Holiday Requirement: No On Call Required: No **With Rotation:** **Scheduled Work Hours:** 8a-4p Work Arrangement: Onsite Union Code: N35 - Non Union OGH Requisition ID#: 13162 Recruiter: Erica R. Babcock Grade: OLH1 Pay Frequency: Bi-Weekly *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement. _Olean General Hospital's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Olean_ _General Hospital envisions_ _DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community._ _Olean General Hospital is_ _committed to creating a culture of equity and inclusion where diversity is valued and celebrated!_ **Position** Patient Service Rep **Location** US:NY:Olean | Clerical | Full-Time **Req ID** null Equal Opportunity Employer Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences. Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.