Care Management Support Coordinator
Support Coordinator Job in Tappan, NY
Communicates internally and externally with members or clients to coordinate reports, data entry and tracking of tasks for various programs. Participates in non-clinical customer service for members or clients. Provides administrative support to staff. Works under general supervision.
Identifies nature of issues, independently responds to and resolves non-clinical issues and complaints and escalates clinical issues to appropriate department and staff.Assists in monitoring member and client satisfaction through phone calls to verify service, answering questions and providing information. Documents service issues, identifies trends and recommends potential solutions. Maintains program specific expertise and organization structure. Acts as a resource to member or client. Serves as a resource in the resolution of member or client-related issues.Establishes effective customer-focused working relationships with members and/or clients, physicians, and providers of long-term care services.Participates in team meetings and provides input on customer service-related activities.Protects the confidentiality of member or client information and adheres to company policies regarding confidentiality.Ensures compliance with VNSNY policies and procedures as well as all Federal and State regulations.Participates in special projects and performs other duties as assigned.For Partners in Care ONLY:Provides reports and analysis as required by the program.Works with team members to ensure that daily program tasks are completed including telephone calls to prospective program participants.Tracks visits scheduled and completed by clinical team and follows up on completion as needed.Coordinates telephonic intake and responses to both clinical and non-clinical customer service issues.For VNS Health Plan Services ONLY:Coordinates telephonic intake and scheduling of visits for clients. Works with members, providers, and staff to identify and resolve member service an