Requirements Manager jobs at KBR

Job Title: Complaint Analyst (Quality & Compliance) The Complaint Analyst is responsible for the end-to-end review, analysis, and documentation of customer complaints to ensure compliance with FDA regulations and internal Quality System requirements. This role partners cross-functionally with Customer Service, Clinical, Regulatory, and Service teams to validate complaint data, support investigations, and drive continuous improvement in complaint handling processes. Key Responsibilities: Review, triage, and approve customer complaint records for accuracy, completeness, and regulatory compliance (21 CFR 803 preferred). Manage complaint escalations, routing issues to appropriate internal teams and supporting investigations as needed. Maintain high standards of documentation, ensuring audit-ready records and consistent communication logs. Analyze complaint trends and metrics, preparing reports and insights for quality and functional leadership. Support process improvements, update work instructions, and assist with training related to complaint handling and quality compliance. Operate effectively in a highly regulated medical-device environment while delivering service excellence. Qualifications: Associate's degree or equivalent experience; 1-2 years in complaint handling, quality, or customer escalations within an FDA-regulated medical device or healthcare environment. Strong analytical, organizational, and problem-solving skills with excellent written and verbal communication. Proficiency in Excel, Word, and PowerPoint; ability to manage multiple priorities independently. Detail-oriented, compliance-focused, and confident working cross-functionally in a fast-paced setting.

The Certification Manager is responsible for leading and coordinating all documentation and processes required to obtain U.S. and international certification approvals for Thermal System Products. This role ensures the successful delivery of all certification requirements across assigned programs and serves as a key liaison with regulatory agencies and internal teams. Key Responsibilities Secure U.S. and foreign certifications (STCs) by obtaining government approval of design data. Monitor service issues and stay informed on regulatory and industry changes. Obtain FAA approval for service publications and maintain regular communication with FAA and FCAA authorities. Advise internal teams on FAA/FCAA procedures, requirements, and regulatory expectations. Identify and communicate upcoming regulatory updates that may impact programs or product design. Requirements Bachelor's degree in Aeronautical, Mechanical, or Aerospace Engineering or 5-7 years of aviation engineering experience. Strong understanding of FAA certification processes, regulations, and aircraft component design/testing. Proven ability to work independently, research regulatory requirements, and navigate certification procedures.

Datacenter Modernization and Cloud Migration Program Manager - Enterprise Applications We are seeking a strategic Program Manager to lead large-scale datacenter modernization and cloud migration programs for a major Manufacturing & OEM client. This is a multi-year, complex program involving multiple application and infrastructure workstreams, external vendors, and senior client stakeholders. The ideal candidate has hands-on experience driving enterprise application migrations, managing hybrid/cloud environments, and leading datacenter modernization initiatives end-to-end. Key Responsibilities Lead end-to-end datacenter modernization and enterprise application migration programs. Manage multiple workstreams and teams simultaneously, ensuring accountability and timely delivery. Develop program governance, including dashboards, executive reports, and regular updates. Manage external vendors and system integrators, ensuring quality, timeliness, and adherence to program objectives. Identify, mitigate, and escalate risks and dependencies, including scope changes, workstream delays, and technical challenges. Oversee migration planning, cutovers, rollback strategies, and validation across production, test, and staging environments. Coordinate with datacenter, storage, cloud, and infrastructure teams to ensure smooth modernization. Maintain compliance with relevant regulatory or internal standards and proper program documentation. Required Qualifications Bachelor's degree in Engineering, IT, Computer Science, or related field. 7-10+ years of Program Management experience (must be strategic program management, not only project management). Proven track record leading large-scale datacenter modernization and enterprise application migration programs. Experience managing multiple workstreams, multi-vendor teams, and external SI partners. Strong executive communication skills and ability to present program status and dashboards to senior stakeholders. Expertise in risk, change, and dependency management for complex programs. Experience in hybrid/cloud environments and familiarity with datacenter components (servers, storage, networking, power, cooling). Knowledge of Manufacturing/OEM environments is highly preferred. Proficiency with program management tools: MS Project, Smartsheet, Jira, ServiceNow, Confluence, etc. Exceptional stakeholder management, problem-solving, and program execution skills.

Role: Analytics Engagement Manager, Manufacturing Full Time We are seeking an accomplished analytics leader to guide the strategic evolution of our enterprise manufacturing analytics function. In this role, you will define and operationalize the end-to-end analytics vision-driving data-informed decisions across product performance, operational efficiency, customer experience, and growth initiatives. You will lead a high-performing team of Product Analysts and Data/BI Engineers, elevating analytical maturity while building scalable solutions that unlock measurable impact across the business. You will collaborate closely with leaders across Product, Engineering, Operations, Marketing, and Design, bringing structured problem solving, data storytelling, and deep domain understanding to every engagement. This role is ideal for someone who thrives at the intersection of modern analytics, data science techniques, and enterprise manufacturing processes-equally skilled at shaping strategy, architecting analytical solutions, and enabling BI-driven decision making across the organization. Key Responsibilities: • Set the Analytics Vision: Define and execute the enterprise analytics strategy, ensuring alignment with organizational objectives and driving measurable business outcomes. • Lead and Mentor: Guide a team of Product Analysts and Data/BI Engineers, strengthening analytical rigor, solution craftsmanship, and professional growth. • Partner and Advise: Collaborate with business stakeholders to uncover requirements, shape problem statements, and recommend best-in-class data and technology solutions. • Translate to Action: Convert business needs into structured analytical workstreams, ensuring clarity of scope, prioritization, and delivery. • Influence Through Insight: Leverage data storytelling, behavioral analytics, and cross-functional collaboration to embed a data-driven mindset across Product, Marketing, Engineering, and Design. • Orchestrate Solution Delivery: Oversee the full lifecycle of data-driven solutions-from research and ideation to design, development, testing, and deployment-ensuring scalability and adoption. • Measure What Matters: Establish, monitor, and evolve KPIs for product and operational initiatives, presenting insights that guide decisions at both operational and executive levels. • Advance Analytical Innovation: Develop new analytical frameworks, statistical techniques, and predictive models to deepen understanding of product performance and customer journeys Qualifications · Bachelor's degree in engineering: Data Science, Computer Science, Statistics, Business Analytics, or related field; Master's degree preferred but not required · 10+ years' of experience with 6+ years' professional experience working in analytics' space, working with a manufacturing client or adjacent consumer industries like Retail/ Energy · 3+ years of people leadership or informal mentorship of analytical teams · Strong analytics focus on product, growth, project management · Extensive knowledge of the manufacturing space including different sub-domains will be preferred · Sound knowledge of applied statistics, experimental design, data science techniques · Good SQL knowledge and experience, authoring queries working with variety of data platforms, and business intelligence systems / visualization tools (e.g., PowerBI/ Tableau) · Experience with cloud-based technologies like Azure and Databricks · Excellent communication skills, including the ability to clearly and effectively communicate and present analysis findings to stakeholders at all levels. Must be adept at translating analysis into cohesive, concise insights · Close attention to detail and a commitment to accuracy · Strong organizational skills and the ability to effectively prioritize in a deadline-driven atmosphere · Creativity and strong critical thinking skills.

White Glove Onboarding & B2B Integration Delivery Lead We're seeking an experienced and hands-on professional with experience in B2B/EDI projects and shape future of our White Glove Onboarding Practice. You'll play a pivotal role in ensuring customers experience smooth onboarding, seamless integrations, and outstanding delivery quality across our PartnerLinQ platform. This is a high-visibility role for someone who thrives at the intersection of technology, customer experience, and delivery excellence. Key Responsibilities Manage, and scale PartnerLinQ's White Glove Onboarding Practice to deliver world-class customer experiences. Lead B2B/EDI integration projects-from onboarding, requirements to testing and production go-live. Collaborate closely with Engineering, Product, and the Global Response Team (GRT) to optimize onboarding workflows. Oversee and coordinate EDI VAN setup and connectivity, including AS2, SFTP, VAN mailbox configurations, and partner communication protocols. Coordinate with partner networks, VAN providers, and managed service teams to ensure seamless connectivity and data exchange. Define and manage KPIs for onboarding speed, integration success rate, and customer satisfaction. Develop onboarding frameworks, templates, and best practices that drive delivery consistency and scalability. Mentor and coordinate global teams (onshore/offshore) ensuring operational excellence and timely project delivery. Serve as a trusted escalation point and advisor for customers during onboarding and delivery. What You'll Bring 4-6 years' experience in B2B/EDI integration, customer onboarding, or professional services within SaaS or supply-chain technology. Deep expertise in EDI standards (X12, EDIFACT) and integration protocols (AS2, SFTP, APIs and VAN connectivity.). Proven success managing enterprise-scale EDI/B2B projects Strong leadership, communication, and stakeholder-management skills. Experience leading distributed delivery teams and working in global, fast-paced environments. Bachelor's degree in Computer Science, Information Systems, or equivalent. About PartnerLinQ PartnerLinQ is a next-generation SaaS platform transforming global supply-chain connectivity, visibility, and decision intelligence. Our mission is to simplify and accelerate how enterprises connect, transact, and collaborate with their trading partners. Why PartnerLinQ Be the driver of a flagship onboarding practice in a rapidly scaling SaaS company. Collaborate with global teams shaping the future of supply-chain integration. Competitive compensation, performance incentives, and full benefits. Exposure to cutting-edge Azure, AI, and automation technologies. A culture that values innovation, ownership, and customer success.

Lead and implement data governance within the company's Google Cloud environment, focusing on Google Cloud Dataplex and Data Catalog, ensuring data quality, security, compliance, and effective utilization to support decision-making and operational efficiency. Key Responsibilities: Framework & Standards: Develop and enforce a scalable data governance framework, including policies, standards, and best practices to ensure data quality, integrity, and compliance. Data Quality & Metadata: Monitor data quality, resolve inconsistencies, and manage metadata using Dataplex and Data Catalog; maintain business glossaries and data dictionaries. Collaboration & Stewardship: Partner with business units, IT, and leadership to promote data governance, establish stewardship programs, and ensure accountability. Reporting & Training: Track governance KPIs, support audits, and provide training on data governance principles and best practices. Required Skills & Experience: Experience in data governance, management, or related fields. Hands-on with GCP, specifically Dataplex and Data Catalog. Strong understanding of data governance principles, compliance, and best practices. Proficiency in SQL, data modeling, and data warehousing concepts. Excellent analytical, communication, and collaboration skills. Preferred: Experience in energy or pipeline industries. Relevant data governance or GCP certifications. Project management experience.

Job Title: Product Manager (Data Governance or Data Stewardship) Duration: 12 months **Worker must be onsite at SF, Pleasanton or Dallas (address - 450 N Freeport Pkwy 1300, Coppell, TX, 75019) Preferred shift is 8 AM PST to 4 PM PST** Skills required • Minimum of 15 years of experience in a data stewardship or data governance role preferably in the retail industry • Strong understanding of Customer, Marketing and Loyalty data, processes, systems, and data flows within Retail Customer space • Previous hands-on experience in data quality management and data governance tools like Collibra, Alation etc. • Knowledge of product hierarchy structures within stores as well as eComm sites • Leadership presence with the ability to present in front of C-Suite • Ability to analyze data and extrapolate knowledge to make strong recommendations • Preferred to have understanding of Data Catalog, Data Quality, and Metadata Management, along with technical skills in Python

Should be specialized with Salesforce deployments, understands Github, Codes, Repository, Branches, CI/CD, Salesforce APEX Classes, and Triggers, can run salesforce queries/reports in production, do code review and ensure coding standards, and most importantly jump on to production support calls as soon as issues reports. Must have a developer background, analytical and very through with attention to details. Strong understanding of Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud. Experience in Apex, Visualforce, Lightning Web Components, and SOQL is a plus. Experience in implementing Quote to Cash, Salesforce CPQ (Configure, Price, Quote) solutions. Ability to map business processes to Salesforce capabilities.

Job Title: Project Manager/ Onsite Delivery Manager - Health Insurance ( HRA / FSA / HSA / ICHRA) Duration : 12 Months We are seeking an experienced Onsite Delivery Manager / Project Manager Liaison to represent and coordinate all delivery activities from the client office. This individual will act as the primary point of contact between client and our delivery teams, ensuring seamless communication, operational efficiency, and successful project execution. Onsite coordination Delivery ownership Healthcare/insurance domain expertise Managing offshore + client communication # Key Responsibilities * Serve as the onsite representative and liaison for all delivery-related activities. * Coordinate between client stakeholders and offshore/remote delivery teams to ensure alignment on goals, timelines, and deliverables. * Drive end-to-end delivery management, including planning, execution, and reporting. * Monitor project progress, proactively identify risks, and implement mitigation strategies. * Facilitate effective communication across teams and stakeholders, ensuring transparency and timely updates. * Support onboarding, training, and knowledge transfer for new initiatives. * Act as a trusted advisor by leveraging strong domain expertise to guide decision-making and resolve issues. # Required Skills & Qualifications * Strong domain knowledge in healthcare and insurance * Proven experience in delivery management and stakeholder coordination. * Excellent communication and interpersonal skills to manage diverse teams and client interactions. * Ability to work independently, prioritize tasks, and handle multiple projects simultaneously. * Familiarity with project management methodologies (Agile, Scrum, etc.) and tools (Jira, Confluence, etc.). # Preferred Qualifications * Prior experience working in an onsite liaison role with global delivery teams. * PMP, CSM, or equivalent certifications. * Exposure to client's business domain or similar industry experience. Regards, Stephen Lead Talent Acquisition Specialist Email : **********************

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our challenge We are seeking a highly experienced IT Delivery Manager Lead role, The ideal candidate will possess over 10 years of experience in software development, with a proven track record of designing and implementing complex applications. Candidate will lead projects that leverage Generative AI technologies to enhance the software solutions and drive efficiency across development processes. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $130k - $140k/year & bonus benefits (see below). The Role Responsibilities: Lead end-to-end delivery of multiple concurrent projects. Manage project scopes, timelines, budgets, and risks effectively. Drive agile/scrum best practices across teams. Coordinate across technical and business stakeholders. Build and manage high-performing delivery teams. Ensure consistent project governance and compliance. Facilitate continuous improvement in delivery practices. Provide status updates and reporting to leadership. Manage escalations and issue resolutions promptly. Support strategic planning and roadmap execution. Requirements: 10+ years of IT delivery experience, 3+ years in leadership. Proven experience in Agile/Waterfall/Hybrid delivery models. Strong communication, stakeholder, and vendor management. PMP, Scrum Master, or SAFe certification preferred. Experience in cloud, digital, or enterprise-scale systems. Excellent organizational and problem-solving abilities. Strong financial and resource management skills. Experience managing remote and cross-functional teams. Ability to lead in a fast-paced, evolving environment. Bachelor's/master's degree in computer science or related field. Preferred, but not required: Experience with Software Delivery Manager Lead Should have 10+ Years of experience in Software Development Knowledge of any programming language is a plus. We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. S YNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Drives program / cross platform product delivery, demonstrating leadership coupled with technical expertise across domains and the corresponding business domain knowledge Entire lifecycle from initiation to delivery: Partners with LPM, Product and Engineering owners for early engagement and prioritization process. Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners. Cross Platform Integrated Release Planning and status reporting E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.) Drive the Solutioning and architecture with engineering teams . Partners with Product Managers, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution Create data-driven insights into the delivery and execution of the program through the use of automation & metrics. Manages impediments, risks, dependencies and resourcing needs across stakeholders and senior leadership as appropriate. Support and encourage innovation through continuous exploration. Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery. Track and measure capability and epic execution Manages external relationships, e.g. product partners or technology vendors on behalf of Technology organization (where appropriate). Technical Skills Inform or co-develop architecture and process flows to ensure end to end technology product solutions Understand the program's technical platforms and applications Execute solution technical alignment discussions. Bridges the gap between product teams Leadership and Coaching Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets Live the Agile and SAFe Values & Principles Encourage diversity of thought and demonstrate an open mindset. Foster a culture of trust and leadership in others. Champion a learning culture to drive continuous improvements and standardization. Respectfully and purposefully challenge the status quo Inspires collaboration and quality practices between system architects & Agile teams and product teams Ensures compliance with SDLC standards across the program Ensures data integrity for the program within the Agile Management tools Influence without authority through effective change and leadership management. Minimum Qualifications Qualifications for this Position are as follows: 8+ years relevant Program and/or Project Management experience Experience with design and coding across one or more platforms and languages is ideal Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions Current/active PMI-ACP, PMP, SPC or SA certification a plus Additional Agile certifications a plus BS or MS degree in computer science or equivalent working experience is preferred

We are seeking an experienced and forward-thinking Delivery Manager to lead a team of professionals specializing in the implementation of mission-critical airline operations products. The ideal candidate brings a blend of strong delivery leadership, deep domain knowledge and proven experience supporting implementation teams through setup, configuration, testing, and cutover. This role requires exceptional people management skills, structured delivery oversight, and the ability to drive process improvement across globally distributed teams. The Delivery Manager will ensure successful execution of complex implementation projects, meeting scope, timeline, and quality expectations while delivering measurable value to airline clients. Key Responsibilities Lead, mentor, and manage a geographically diverse team of technical and functional consultants. Conduct regular project reviews, providing strategic guidance and corrective actions to support on-time, on-budget, and high-quality delivery. Define, standardize, and improve implementation methodologies, best practices, and delivery frameworks across projects. Collaborate closely with stakeholders to manage expectations, articulate business value, and support scope negotiation. Drive budget forecasting, resource planning, utilization tracking, and delivery performance reporting. Identify, escalate, and mitigate delivery risks across a portfolio of complex implementation initiatives. Foster a culture of accountability, continuous learning, and delivery excellence across the team. Required Qualifications 8+ years of experience in Professional Services, Consulting, or Product Delivery. 3+ years in a people management or delivery leadership role. Strong, practical domain knowledge in airline operations, with expertise in at least one of the following: Crew Management (pairing, rostering, tracking, crew pay processes) Flight Planning (dispatch operations, fuel optimization, operational control) Demonstrated success delivering large-scale enterprise software implementations Strong project management capabilities, including familiarity with methodologies such as PMP or equivalent frameworks. Excellent communication, leadership, and stakeholder management skills, with the ability to guide cross-functional teams. Preferred Qualifications Advanced degree in Engineering, Aviation, Business, or a related field. Prior experience implementing enterprise software used in airline operations (e.g., platforms from CAE, Sabre, Jeppesen, or equivalent). Experience in organizational change management within airline environments. Who Will Succeed in This Role Candidates who excel in this role are strong people leaders, structured in their delivery approach, and capable of driving process improvement across multiple implementation streams. They bring credibility in the aviation domain and can collaborate effectively with business, operational, and technology stakeholders across large airline organizations.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? looking for a QA / Quality Engineering Lead who can own end-to-end quality delivery while driving QE transformation and continuous improvement. The role requires a tool-agnostic automation mindset, strong leadership skills, and experience balancing BAU delivery with modernization initiatives, including AI-led quality practices. QA / Quality Engineering Delivery Manager Location: Secaucus , NJ. Role Overview We are looking for a QA / Quality Engineering Lead who can own end-to-end quality delivery while driving QE transformation and continuous improvement. The role requires a tool-agnostic automation mindset, strong leadership skills, and experience balancing BAU delivery with modernization initiatives, including AI-led quality practices. Key Responsibilities Lead QA/QE teams and own quality outcomes across releases and programs Drive day-to-day BAU delivery (planning, execution, defect management, release readiness) Conduct QE assessments and define continuous improvement / transformation roadmaps Drive test automation strategy and optimization across UI, API, and E2E testing Lead adoption of AI-assisted QE practices to improve speed and effectiveness Partner with Product, Engineering, and DevOps teams to embed quality early Provide clear quality status, risks, and metrics to stakeholders Required Skills & Experience Must Have 10-14 years of experience in QA / Quality Engineering Experience leading QA teams and managing delivery in Agile / DevOps environments Strong hands-on experience across test automation tools, including: Selenium, Playwright, Cypress, or similar frameworks Exposure to Tricentis Tosca (one of the tools, not mandatory focus) Experience with API and integration testing Proven experience performing QA/QE assessments and defining improvement roadmaps Ability to manage BAU delivery alongside transformation initiatives Good to Have Experience with AI-led or intelligent QE practices Experience driving QE transformation or modernization programs Exposure to cloud-based testing and CI/CD pipelines Experience working with distributed (onshore/offshore) teams Soft Skills Strong communication and stakeholder management skills Leadership mindset with hands-on capability Outcome-driven and continuous-improvement oriented Ability to influence without authority Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech's internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle. **Please Note** This is NOT a developer role ** The ServiceNow Queue Manager will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration. This is a U.S.-based remote position. The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Key Responsibilities ServiceNow Ticket Management Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support. Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems. Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations. Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer's ITSM owner, internal IT support, and the Program Manager. Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service. Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence. Returns Queue Oversight Oversee the ServiceNow Returns Queue and asset record management tasks. Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity. Cross-reference returned asset data with Future Tech's ERP system and the customer's CMDB (Configuration Management Database). Validate ownership status and warranty coverage before final disposition. Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints. Inventory Control and Lifecycle Tracking Track device movements throughout the entire lifecycle-from procurement to fulfillment, returns, redeployment, and disposition. Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows. Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards. Continuous Improvement & Process Feedback Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities. Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms. Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures. Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities. Qualifications Required: 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules). Familiarity with ERP systems and asset tracking/inventory platforms. Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management. Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams. Experience with SLA monitoring, reporting, and issue escalation protocols. Exceptional attention to detail and process accuracy. Intermediate Excel skills for custom reporting and dashboard creation. Strong communication skills, including stakeholder updates and documentation creation. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Why Join Future Tech Influence the future of a rapidly evolving enterprise technology leader. Collaborate with industry giants and public sector innovators to co-create impactful solutions. Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation. About Future Tech Enterprise, Inc. Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization. #LI-Remote Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at ************** and on LinkedIn and Twitter (X). About the Role The ADI Front-End Fab Quality organization is dedicated to driving customer satisfaction through continuous improvement in front-end semiconductor manufacturing. As a Manager of Defect Reduction & Yield Enhancement, you will lead strategic initiatives to minimize defects and maximize yield, ensuring alignment with organizational goals and industry best practices. This role requires strong leadership, technical expertise, and the ability to deliver measurable improvements in manufacturing performance. Key Responsibilities Strategic Leadership Define and execute a comprehensive vision for defect reduction and yield improvement across multiple semiconductor process flows. Establish clear objectives, monitor progress, and report outcomes to senior leadership. Defect Process Governance Oversee defect control programs, ensuring robust SPC monitoring and timely corrective actions. Drive systemic improvements through root cause analysis and preventive strategies. Defect Reduction Roadmap Develop and implement long-term strategies for reducing yield-limiting defects using Pareto analysis and kill ratio methodologies. Ensure alignment with corporate quality and operational goals. Metrology Tool Oversight Provide managerial oversight for optical automated defect inspection and SEM review tools. Ensure tool matching, recipe optimization, and consistency across platforms. Cross-Functional Program Management Lead and mentor cross-functional teams (Integration, Process, Equipment, Operations) to deliver defect reduction projects. Foster collaboration, accountability, and timely execution of improvement initiatives. Talent Development Coach and develop engineers and technicians, promoting technical growth and knowledge sharing. Integrate industry best practices into fab operations. Data-Driven Decision Making Oversee defect data analysis using KLARITY ACE or similar software to inform strategic decisions and continuous improvement efforts. Qualifications Education: Bachelor's or Master's degree in Electronics, Electrical, Chemical Engineering, or a related technical discipline. Experience: 9+ years in defect reduction and yield enhancement within a semiconductor wafer fabrication environment, including at least 2 years in a leadership or managerial capacity. Technical Expertise: Strong proficiency in statistical analysis methods (e.g., t-test, ANOVA) and advanced data analytics tools such as JMP. In-depth knowledge of defect inspection and review systems (e.g., KLA/ONTO bright field, KLA dark field, AMAT SEM review or similar systems). Hands-on experience with defect-to-sort correlation, yield kill ratio analysis, and spatial signature interpretation using platforms like KLARITY ACE, KLARITY Defect, or PDF DataPower or similar systems. Leadership & Communication: Demonstrated ability to lead cross-functional projects, manage competing priorities, and deliver measurable results under tight timelines. Exceptional communication and presentation skills for executive-level reporting. Problem-Solving: Proven track record of applying data-driven approaches to identify root causes and implement sustainable improvements in manufacturing processes. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: ExperiencedRequired Travel: Yes, 10% of the time Shift Type: 1st Shift/DaysThe expected wage range for a new hire into this position is $118,800 to $163,350. Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. This position qualifies for a discretionary performance-based bonus which is based on personal and company factors This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits. Benefits for the position includes 10 paid holidays per year, paid vacation starting at 136 hours per year for full-time employees (prorated for part-time employees), and paid sick time that exceeds the requirements of the Washington State Sick Leave law.

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at ************** and on LinkedIn and Twitter (X). About the Role The ADI Front-End Fab Quality organization is dedicated to driving customer satisfaction through continuous improvement in front-end semiconductor manufacturing. As a Manager of Defect Reduction & Yield Enhancement, you will lead strategic initiatives to minimize defects and maximize yield, ensuring alignment with organizational goals and industry best practices. This role requires strong leadership, technical expertise, and the ability to deliver measurable improvements in manufacturing performance. Key Responsibilities Strategic Leadership * Define and execute a comprehensive vision for defect reduction and yield improvement across multiple semiconductor process flows. * Establish clear objectives, monitor progress, and report outcomes to senior leadership. Defect Process Governance * Oversee defect control programs, ensuring robust SPC monitoring and timely corrective actions. * Drive systemic improvements through root cause analysis and preventive strategies. Defect Reduction Roadmap * Develop and implement long-term strategies for reducing yield-limiting defects using Pareto analysis and kill ratio methodologies. * Ensure alignment with corporate quality and operational goals. Metrology Tool Oversight * Provide managerial oversight for optical automated defect inspection and SEM review tools. * Ensure tool matching, recipe optimization, and consistency across platforms. Cross-Functional Program Management * Lead and mentor cross-functional teams (Integration, Process, Equipment, Operations) to deliver defect reduction projects. * Foster collaboration, accountability, and timely execution of improvement initiatives. Talent Development * Coach and develop engineers and technicians, promoting technical growth and knowledge sharing. * Integrate industry best practices into fab operations. Data-Driven Decision Making * Oversee defect data analysis using KLARITY ACE or similar software to inform strategic decisions and continuous improvement efforts. Qualifications Education: Bachelor's or Master's degree in Electronics, Electrical, Chemical Engineering, or a related technical discipline. Experience: 9+ years in defect reduction and yield enhancement within a semiconductor wafer fabrication environment, including at least 2 years in a leadership or managerial capacity. Technical Expertise: * Strong proficiency in statistical analysis methods (e.g., t-test, ANOVA) and advanced data analytics tools such as JMP. * In-depth knowledge of defect inspection and review systems (e.g., KLA/ONTO bright field, KLA dark field, AMAT SEM review or similar systems). * Hands-on experience with defect-to-sort correlation, yield kill ratio analysis, and spatial signature interpretation using platforms like KLARITY ACE, KLARITY Defect, or PDF DataPower or similar systems. Leadership & Communication: Demonstrated ability to lead cross-functional projects, manage competing priorities, and deliver measurable results under tight timelines. Exceptional communication and presentation skills for executive-level reporting. Problem-Solving: Proven track record of applying data-driven approaches to identify root causes and implement sustainable improvements in manufacturing processes. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days The expected wage range for a new hire into this position is $118,800 to $163,350. * Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. * This position qualifies for a discretionary performance-based bonus which is based on personal and company factors * This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits. * Benefits for the position includes 10 paid holidays per year, paid vacation starting at 136 hours per year for full-time employees (prorated for part-time employees), and paid sick time that exceeds the requirements of the Washington State Sick Leave law.

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at ************** and on LinkedIn and Twitter (X). About the Role The ADI Front-End Fab Quality organization is dedicated to driving customer satisfaction through continuous improvement in front-end semiconductor manufacturing. As a Manager of Defect Reduction & Yield Enhancement, you will lead strategic initiatives to minimize defects and maximize yield, ensuring alignment with organizational goals and industry best practices. This role requires strong leadership, technical expertise, and the ability to deliver measurable improvements in manufacturing performance. Key Responsibilities Strategic Leadership Define and execute a comprehensive vision for defect reduction and yield improvement across multiple semiconductor process flows. Establish clear objectives, monitor progress, and report outcomes to senior leadership. Defect Process Governance Oversee defect control programs, ensuring robust SPC monitoring and timely corrective actions. Drive systemic improvements through root cause analysis and preventive strategies. Defect Reduction Roadmap Develop and implement long-term strategies for reducing yield-limiting defects using Pareto analysis and kill ratio methodologies. Ensure alignment with corporate quality and operational goals. Metrology Tool Oversight Provide managerial oversight for optical automated defect inspection and SEM review tools. Ensure tool matching, recipe optimization, and consistency across platforms. Cross-Functional Program Management Lead and mentor cross-functional teams (Integration, Process, Equipment, Operations) to deliver defect reduction projects. Foster collaboration, accountability, and timely execution of improvement initiatives. Talent Development Coach and develop engineers and technicians, promoting technical growth and knowledge sharing. Integrate industry best practices into fab operations. Data-Driven Decision Making Oversee defect data analysis using KLARITY ACE or similar software to inform strategic decisions and continuous improvement efforts. Qualifications Education: Bachelor's or Master's degree in Electronics, Electrical, Chemical Engineering, or a related technical discipline. Experience: 9+ years in defect reduction and yield enhancement within a semiconductor wafer fabrication environment, including at least 2 years in a leadership or managerial capacity. Technical Expertise: Strong proficiency in statistical analysis methods (e.g., t-test, ANOVA) and advanced data analytics tools such as JMP. In-depth knowledge of defect inspection and review systems (e.g., KLA/ONTO bright field, KLA dark field, AMAT SEM review or similar systems). Hands-on experience with defect-to-sort correlation, yield kill ratio analysis, and spatial signature interpretation using platforms like KLARITY ACE, KLARITY Defect, or PDF DataPower or similar systems. Leadership & Communication: Demonstrated ability to lead cross-functional projects, manage competing priorities, and deliver measurable results under tight timelines. Exceptional communication and presentation skills for executive-level reporting. Problem-Solving: Proven track record of applying data-driven approaches to identify root causes and implement sustainable improvements in manufacturing processes. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: ExperiencedRequired Travel: Yes, 10% of the time Shift Type: 1st Shift/DaysThe expected wage range for a new hire into this position is $118,800 to $163,350. Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. This position qualifies for a discretionary performance-based bonus which is based on personal and company factors This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits. Benefits for the position includes 10 paid holidays per year, paid vacation starting at 136 hours per year for full-time employees (prorated for part-time employees), and paid sick time that exceeds the requirements of the Washington State Sick Leave law.

Job Description We are currently seeking a Spectrum Manager to support to the RF Spectrum Management Office of the Redstone Test Center (RTC) organization on Redstone Arsenal. Typical duties include, but are not limited to, requirements analysis, cost/cost-performance trade-off analysis, feasibility analysis, regulatory compliance support, technology conceptual designs, training and outsourcing. Formulates and defines system scope and objectives. Prepares detailed specifications for programs/systems. Work at the highest technical level of all phases of applications, systems engineering and analysis. Provides guidance and training to less experienced engineers/analysts/ programmers. Qualifications include a Bachelor's degree in Engineering, Computer Science, Information Systems, Mathematics, Business or other related scientific, technical, or professional discipline or Ten (10) years of increasingly complex and progressive experience in performing systems analysis, systems integration, and system testing in engineering, business, mathematical, or scientific settings using a variety of engineering and analysis disciplines related to RF Spectrum Management. Has experience with current technologies and, where required for the task, emerging technologies. Knowledge of and familiarity with the DOD Spectrum XXI tool set, DoD spectrum certification process and Spectrum Supportability Risk Assessment (SSRA) are mandatory. The completion of either the US Army Battlefield Spectrum Management (BSM) or US Air Force Inter-service Radio Frequency Management School (IRFMS) is also mandatory. A strong background in SATCOM, LMR, HF, VHF, UHF, IFF, radar and spectrum monitoring equipment is desirable, as well as spectrum management experience in support of overseas contingency operations.

Private equity backed biotech company is currently looking for an FP&A Manager to act as right-hand to VP of Finance, leading strategic finance, ad hoc reporting & analysis & business partnering across dynamic organization. The Manager, FP&A is a newly created role due to the growth of the organization. Ideal candidate has strong financial modeling skills, the ability to act as a strategic-minded business partner with department leads & c-suite, and prior experience in a rapid-growth biotech / life sciences / pharmaceutical organization. This role reports to an excellent mentor, the VP of Finance who loves to support and develop their team. To start, this will be a stand-alone role, but will grow to hire and manage as the company expands. In addition, this is a progressive organization with excellent all-around benefits, generous salary & equity program, and a supportive, employee-first culture. Requirements: 5-10 years FP&A experience biotech / life sciences / pharmaceutical experience required prior consulting, investment banking or public accounting experience is a plus excellent written and verbal communication and strong presentation skills strong process improvement skills, highly entrepreneurial individual, proven problem solver top performer eager to grow long term with the organization strong Excel & financial modeling skills financial planning, budgeting, & forecasting experience does not need to be a people-manager but ideally would like to grow to manage a team Interested candidates please send resumes to: **********************