Customer Support Representative jobs at Keeper Security

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge! About the Role Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility. Responsibilities A customer-centric mindset. You'll play a major role in ensuring long-term customer satisfaction. The Customer Service Representative is providing the highest quality customer experience. To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them. Requirements Bachelor degree preferred Polished and professional demeanor with excellent verbal and written skills Must be comfortable handling a high volume of calls Punctual and consistent attendance is required Must be available for overtime or weekend hours, as needed Helpful demeanor with excellent phone skills Energetic and highly organized, shows initiative and takes ownership of issues Ability to multi-task with strong attention to detail Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased Benefits & Perks Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) Accrued PTO Life insurance Disability benefits Supplemental Optional Life Insurance Benefits FSA Options Optional HSA with Company Match 401k program with Company Match Fertility Assistance and Planning options Wellhub & ClassPass fitness platforms Comprehensive Pet Insurance options Financial Wellbeing & Student Loan Program access Access to additional Mental Health & Wellbeing resources Pre-tax Commuter/Transit Benefits Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to ******************* . Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. $16 - $16 USD By applying for this position, your data will be processed as per Rocket Lawyer .

Job Description About Us We are a U.S.-based company that partners with organizations relying on Worklio, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise. Role Overview As a Payroll and Customer Support Representative, you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients. Key Responsibilities Handle partner support requests related to: Payroll processing U.S. tax filings Onboarding and platform guidance Employee documents (W-2s, W-4s, I-9s) General Worklio platform use Troubleshoot issues and escalate to DevOps when needed Ensure compliance with U.S. payroll and employment regulations Communicate issues, resolutions, and next steps clearly to partners Assist with new partner onboarding and setup processes Stay updated on U.S. tax laws, payroll regulations, and platform updates Requirements ✅ CPP or SHRM certification (required) ✅ 5+ years of experience in U.S. payroll operations or support ✅ In-depth knowledge of U.S. payroll tax regulations (federal, state, local) ✅ Excellent English communication skills (written and verbal) ✅ Strong troubleshooting and documentation abilities ✅ Availability to work standard U.S. business hours, with some flexibility Preferred Qualifications Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex) Familiarity with support tools like Zendesk, Jira, Slack Background supporting SaaS or PEO platforms What We Offer ✔ Competitive salary ✔ Remote work flexibility ✔ Comprehensive training on our platform and processes ✔ Supportive global team environment ✔ Long-term career growth in payroll and HR technology Apply Today - Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.

At Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry: we harness cloud-native data pipelines with advanced AI/ML models to drive asset performance. Kalibri is growing, so if you're ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading! About Kalibri: At Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry: we harness cloud-native data pipelines with advanced AI/ML models to drive asset performance. Kalibri is growing, so if you're ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading! About the Role: Kalibri is seeking a proactive and process-minded Customer Support Manager to lead and evolve our support team during a critical period of growth. You'll oversee a team of Customer Support Representatives, refine support operations, and drive initiatives that improve response efficiency, automation, and the overall customer experience. This is a hands-on leadership role ideal for someone with startup experience, a passion for scaling and building systems, and a desire to build a world-class support function in the hospitality tech space. Primary Responsibilities: Lead, coach, and develop a high-performing team of Customer Support Representatives. Oversee daily support operations, including SLA adherence, queue prioritization, and escalations. Audit and improve current support processes to increase speed, accuracy, and customer satisfaction. Identify and implement opportunities for workflow automation and self-service solutions. Work hand-in-hand with the Technology team on a regular basis to troubleshoot issues, prioritize feature requests, and enhance the customer experience. Serve as a point of escalation for customer issues and partner cross-functionally to resolve root causes. Collaborate with Product, Account Management, and Engineering to triage bugs and inform feature priorities. Maintain deep expertise in our platform's backend, integrations, pipelines, and system dependencies to guide team members and customers. Monitor key support metrics and provide regular reporting to leadership. Create and maintain internal documentation and customer-facing support materials. Help select and optimize support tools and systems (e.g., ticketing, reporting, automation). Drive support-related projects such as feature rollout preparedness, knowledge base development, or support tool migrations. Partner with Implementation and Account Management teams to lead post-sale technical onboarding projects. Monitor KPIs, produce weekly/monthly reports, and lead root cause analysis for recurring issues. Advocate for the voice of the customer across the organization. Experience, Qualifications & Attributes 2+ years of people management experience in a customer support or service environment. 3-5+ years in customer support roles within a SaaS, data, or tech-enabled services company. Project management experience coordinating cross-functional initiatives or customer onboarding. Experience building or improving support workflows, metrics, and escalation processes. Skilled in using ticketing systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud), managing user engagement tools, and developing and maintaining training content. Excellent written and verbal communication skills, with a focus on clarity and empathy. Strong organizational skills and attention to detail in a fast-paced, remote environment. High emotional intelligence, customer-first mindset, and a drive for continuous improvement. Intermediate to advanced proficiency in Microsoft Excel, Word, and PowerPoint. Bachelor's degree or equivalent experience. Preferred: Experience working in or supporting hospitality or travel industry clients. Preferred: Experience implementing or optimizing automation in customer support. Preferred: Background in a high-growth startup or scale-up environment. Travel Requirements: Approx. 5-10% travel may be required for team or client events. The Benefits Fully remote work, with a thriving company culture Robust medical, dental, and vision plans through Blue Cross Blue Shield, including a $0 cost plan for employees and subsidized coverage for dependents 401k plan with employer match Flexible Paid Time Off $250 new hire allowance for home office setup

People.ai is the leader in guiding enterprise sales teams on the proven path to pipeline and revenue generation. The People.ai enterprise revenue intelligence platform ensures organizations speed up complex sales cycles by engaging the right people in the right accounts. Through our patented AI technology, People.ai enables sales teams to clearly see whom to engage with in each of their accounts and exactly what to do to deliver the highest yielding deals. Enterprises such as Cisco, Verizon, Okta, and Zoom know that people buy from people, that's why people buy from People.ai. At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. We're looking for a Sr. Consultant - Customer Success who ensures the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers. As a technical advisor, this role partners with Sales, Customer Success, and Product teams to deliver seamless project implementations that empower customers to unlock value quickly and position them for long-term success. If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast-paced environment, and are looking for a career-defining new challenge, we would love to hear from you!Responsibilities: Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts Lead discovery processes to understand customer needs and align project configurations accordingly. Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language. Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments. Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies Identify and influence expansion opportunities by integrating insights into the future of the customer journey. Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap Always represent the People.ai brand and help grow the team and hire great talent Requirements: 3+ years of relevant work experience Experience working in a SaaS software company is preferred Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred Experience delivering consultative engagements at a consultancy is a plus Comfortable working in high-velocity environments and dealing with ambiguity Ability to manage horizontally and vertically across internal and customer organizations Ability to build and cultivate relationships across business and technical stakeholders Experience navigating vast organizations across multiple stakeholders cross-functionally Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley's top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America's Best Startup Employers. For more information, please visit ************** -- Regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual's pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. Customer Success Executive What YOU will do at Luma Health We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country. As a Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer's organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success. Key Responsibilities: Customer Relationship Management: Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers. Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner. Onboarding & Adoption: Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows. Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes. Strategic Planning & Account Growth: Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs. Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives. Customer Success Strategy: Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes. Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction. Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement. Data-Driven Insights: Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes. Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders. Advocacy & Thought Leadership: Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering. Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients. Collaboration & Cross-Functional Support: Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly. Provide training and education to both customers and internal stakeholders on the best practices for using our products and services. Who You Are 5+ years of relevant work experience in customer success or account management. SaaS experience preferred Excellent project management skills and ability to collaborate across multiple internal and external stakeholders Have exceptional written and verbal communication skills You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment Proven Success in growing annual account spend over time. Nice to have: Healthcare, EMR, EHR Consulting, or Product Management experience Process building experience Upsell experience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Base Pay Range: $100,000-$125,000 USD Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done! What You'll Be Doing: We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity! *This is an onsite position based in Pleasanton, CA.* Why You'll Love Working Here: 💖 Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually. Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. 🏥 Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart. 🎟️ Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. 💅 Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. 🍽️ Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills. 📚 Financial Security: 401k program with 4% matching and optional life/supplemental insurance. 💰 Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! 🏀 Your Impact: Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries Troubleshoot, resolve, and document customer issues via phone, chat, and email Work within service level goals and guidelines in a high-volume support center Replicate and escalate issues to the appropriate internal Vagaro team Draft support content and customer resources as needed Become a subject matter expert on the Vagaro platform and related support tools Serve as a main point-of-contact for technical escalations and specific Vagaro product features Assist team members and other Vagaro staff to reach KPIs and goals Other duties as assigned. What You Bring: Proven reliability and teamwork skills Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms Ability to provide detailed public-facing and internal case notes Strong written and verbal communication skills, with a typing speed of over 50 WPM Minimum of two years' front-line, high-volume support/call center experience Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware Patience, empathy, and the ability to defuse difficult situations Flexibility to work on weekends and holidays What Sets You Apart: Experience with CRM tools (e.g., Zendesk) and IVRs Support experience in the health, beauty, and wellness industries Prior save and retention experience in a support organization Knowledge of HTML/XML and page source troubleshooting, specifically with widget code Equal Opportunity Employer: Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law. Privacy Policy: Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process. Vagaro is an E-Verify employer. Learn more at **************** Learn More About Vagaro: Visit us at vagaro.com/pro and vagaro.com to learn more.

This is a remote position that works on the weekends Friday, Saturday, Sunday and Monday from 7:00 AM - 6:00 PM. The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients' repair and maintenance needs within our technology platform, One by Lessen and supporting more junior members of the team. The Customer Service Representative also provides support to the Team Lead, assisting with reporting, escalations, project work, and leadership coverage when the Team Lead is not available. What you'll do: * Develop and maintain positive client relations required to ensure superior client satisfaction * Receive and handle customer calls and email requests for services * Manage the scheduling and completion of all services assigned by customers; many of the services a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved} * Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead * Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship * Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other offices * May be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trends * Demonstrate professionalism in communication, relationship development, customer service, etc. * Assist in training team members and provides constructive feedback as necessary * Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers * Shift flexibility may be required * Foster a positive team environment * Ensure confidentiality and accuracy of internal and external data * Perform ad-hoc projects and other duties as assigned Compensation: $21.00 - 22.00 an hour Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location. You should have: * Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential * High school diploma required * 4+ years of customer service experience preferred * Preferred experience as a CSRIII * Ability to communicate industry language * Undergraduate degree / internship preferred * Intellectual agility and adaptability * Property maintenance experience * Trades knowledge #IND2 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This is a remote position that works on the weekends Friday, Saturday, Sunday and Monday from 7:00 AM - 6:00 PM. The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients' repair and maintenance needs within our technology platform, One by Lessen and supporting more junior members of the team. The Customer Service Representative also provides support to the Team Lead, assisting with reporting, escalations, project work, and leadership coverage when the Team Lead is not available. What you'll do: • Develop and maintain positive client relations required to ensure superior client satisfaction• Receive and handle customer calls and email requests for services• Manage the scheduling and completion of all services assigned by customers; many of the services a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved}• Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other offices • May be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trends• Demonstrate professionalism in communication, relationship development, customer service, etc.• Assist in training team members and provides constructive feedback as necessary• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers• Shift flexibility may be required• Foster a positive team environment• Ensure confidentiality and accuracy of internal and external data• Perform ad-hoc projects and other duties as assigned Compensation:$21.00 - 22.00 an hour Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location. You should have: • Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential•High school diploma required• 4+ years of customer service experience preferred• Preferred experience as a CSRIII• Ability to communicate industry language• Undergraduate degree / internship preferred• Intellectual agility and adaptability• Property maintenance experience• Trades knowledge #IND2

Job DescriptionThis is a remote position that works on the weekends Friday, Saturday, Sunday and Monday from 7:00 AM - 6:00 PM. The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients' repair and maintenance needs within our technology platform, One by Lessen and supporting more junior members of the team. The Customer Service Representative also provides support to the Team Lead, assisting with reporting, escalations, project work, and leadership coverage when the Team Lead is not available. What you'll do: • Develop and maintain positive client relations required to ensure superior client satisfaction• Receive and handle customer calls and email requests for services• Manage the scheduling and completion of all services assigned by customers; many of the services a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved}• Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other offices • May be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trends• Demonstrate professionalism in communication, relationship development, customer service, etc.• Assist in training team members and provides constructive feedback as necessary• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers• Shift flexibility may be required• Foster a positive team environment• Ensure confidentiality and accuracy of internal and external data• Perform ad-hoc projects and other duties as assigned Compensation:$21.00 - 22.00 an hour Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location. You should have: • Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential•High school diploma required• 4+ years of customer service experience preferred• Preferred experience as a CSRIII• Ability to communicate industry language• Undergraduate degree / internship preferred• Intellectual agility and adaptability• Property maintenance experience• Trades knowledge #IND2 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Representative for Solace, you will be supporting our patients and advocates via phone, email, and chat. Through feedback and action, you'll also be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also work with our new clients to support them during their first experiences with us, while sharing and tracking feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here . What You'll Do Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience Use the resources we supply to provide world-class CS to our clients and advocates Help us to gather and track feedback in order to work toward the constant improvement of our customer's experience and our platform Build strong relationships with our clients and advocates, helping them feel heard and understood Take action based on the feedback you receive by reporting issues and sharing detailed notes Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table Empathy is your superpower, and you're confident working through the toughest of conversations, whether by phone, email, or chat You're detail-oriented and understand that sometimes the smallest details make the biggest difference You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone You are a creative problem solver and won't hesitate to lean on your team for help when necessary, but will execute confidently when called upon You are more than comfortable giving and receiving feedback You thrive on ensuring great outcomes for every person you interact with You enjoy and embrace interacting with people from all walks of life in order to ensure they're getting the health care they deserve You're comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset You're flexible and willing to jump in and assist with anything when called upon If you see something that's not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution You're a team player with a “get it done” mentality, ready to contribute meaningfully to your team's success Compensation Hourly compensation for the role $21/hr - $26/hr Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview PHIL is seeking a Client Engagement Specialist to play a vital role in ensuring timely prescription processing and supporting positive patient and customer outcomes. In this role, you will review and resolve prescription-level issues, collaborate with cross-functional teams, and provide direct support to manufacturer partners through email, ticketing systems, and client meetings. Reporting to the Client Engagement leadership team, you will be responsible for managing tickets, building strong client relationships, and delivering exceptional service through timely communication, clear reporting, and proactive education. Responsibilities: Review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed. Monitor and manage the support ticket queue to ensure timely resolution of incoming issues. Serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings. Contact internal and external stakeholders to move scripts forward in the processing workflow. Lead and participate in client operational meetings to address escalations, share updates, and resolve challenges. Identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams. Partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements. Support onboarding and training of internal stakeholders and new employees to ensure workflow consistency. Accurately document customer interactions, issues, and resolutions in CRM and ticketing systems. Collaborate with Client Engagement leadership to evaluate and improve existing processes and procedures. Identify scalable process improvements to drive efficiency and standardization. Provide feedback on recurring issues and suggest updates to support documentation, FAQs, or internal workflows. Represent the Client Engagement team in both internal and external meetings, including client discovery sessions and cross-functional initiatives, to ensure alignment, share insights, and advocate for customer needs. Support other functions to address the needs of the business and customers as needed Qualifications: Bachelor's degree or equivalent experience. Active Pharmacy Technician license required in the state of residence. Minimum 2+ years of client-facing support experience in healthcare or technology, with strong communication and problem-solving skills. Demonstrated ability to collaborate cross-functionally to resolve script-level and client-level issues efficiently. Strong analytical thinking with the ability to identify patterns and root causes in workflows. Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism. Adaptable and proactive problem-solver with a collaborative, team-first mindset. Background in pharmacy or healthcare operations preferred. Experience with Lean, Six Sigma, or other process improvement methodologies (preferred). Prior experience as a pharmacy technician, including use of proprietary systems to process prescriptions (preferred). Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Fully remote working environment supported in these states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MD, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision) 401(k) contribution opportunity PHIL Inc. is an equal-opportunity employer.

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit **************************** Position Overview: To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical. Key Responsibilities: Contact clients to set up medical supply orders Handle incoming phone calls from clients regarding orders & customer service issues Request Medicare documentation on Medicare clients Contacts HH agencies to coordinate sending supplies Make entries as appropriate in Medtrack an internal Microsoft Access database Place orders in Medtrack Change orders in Medtrack Support Team Supervisor on miscellaneous projects Obtain verbal authorization for supplies from facilities Suspense auditor to obtain Plan of Cares and chart notes when needed Verifying insurance for existing customer insurance changes Performs follow up phone calls to clients after initial shipment Verifies that client files are complete and all necessary documentation is in place All other duties as assigned. Qualifications/Education: Must have a high school diploma, college degree preferred, not required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Typing: 35-40 wpm with 40 (adjusted) highly recommended Possess medical administrative skills Good communication skills with professionals in clinics and hospitals Sales experience preferred Ability to reason, problem solve, and think outside the box Multi-task a variety of issues Good organization skills and can prioritize tasks Proficient in Microsoft Office programs Good attention to detail Reliable/dependable Flexible and adaptable to changes in environment and industry Team Player; work well with others Dimensions: Physical Demands Regularly required to sit, stand, walk, and occasionally bend and move about the facility. Infrequent light physical effort required. Occasional lifting up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions Work performed in an office environment, Special Factors This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit **************************** Position Overview: To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical. Key Responsibilities: * Contact clients to set up medical supply orders * Handle incoming phone calls from clients regarding orders & customer service issues * Request Medicare documentation on Medicare clients * Contacts HH agencies to coordinate sending supplies * Make entries as appropriate in Medtrack an internal Microsoft Access database * Place orders in Medtrack * Change orders in Medtrack * Support Team Supervisor on miscellaneous projects * Obtain verbal authorization for supplies from facilities * Suspense auditor to obtain Plan of Cares and chart notes when needed * Verifying insurance for existing customer insurance changes * Performs follow up phone calls to clients after initial shipment * Verifies that client files are complete and all necessary documentation is in place * All other duties as assigned. Qualifications/Education: * Must have a high school diploma, college degree preferred, not required. * Six months to one year related experience and/or training; or equivalent combination of education and experience. * Typing: 35-40 wpm with 40 (adjusted) highly recommended * Possess medical administrative skills * Good communication skills with professionals in clinics and hospitals * Sales experience preferred * Ability to reason, problem solve, and think outside the box * Multi-task a variety of issues * Good organization skills and can prioritize tasks * Proficient in Microsoft Office programs * Good attention to detail * Reliable/dependable * Flexible and adaptable to changes in environment and industry * Team Player; work well with others Dimensions: Physical Demands * Regularly required to sit, stand, walk, and occasionally bend and move about the facility. * Infrequent light physical effort required. * Occasional lifting up to 10 lbs. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions * Work performed in an office environment, Special Factors * This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Client Experience Specialist and become the trusted first point of contact for a compassionate Family Law practice. In this role, you will guide prospective clients through their first steps with care and professionalism, ensuring every call and message is handled promptly and thoughtfully. You will shape the client journey by answering calls, gathering screening information, qualifying leads, and scheduling consultations, enabling attorneys to focus on advocacy while you deliver a smooth intake experience. This position is ideal for a detail‑oriented communicator who thrives in a service‑driven environment, stays calm under pressure, and enjoys helping people through sensitive moments . If you value accuracy, empathy, and teamwork, you will flourish here and grow alongside a supportive firm that treats you like family. • Salary Range: $1,150 to $1,220 USD Responsibilities include, but are not limited to: Follow intake scripts to gather client information for screening and document all details accurately in Clio Grow Uphold confidentiality, privacy standards, and firm policies in all communications and records Screen and qualify leads according to firm criteria and escalate appropriately to attorneys or team members In the future support light podcast related tasks such as sharing episode links with clients on LinkedIn and basic outreach Schedule consultations and manage calendar holds while confirming preparation details for the legal team Maintain up to date client records, notes, and statuses to ensure visibility and continuity across the team Answer incoming calls as the primary first point of contact and deliver a reassuring, professional client experience Collaborate with attorneys and staff to refine intake questions, scripts, and qualification criteria Reach out to contact form inquiries via email and track follow ups through CRM workflows Coordinate with Uma VoIP and internal tools to ensure clear call routing and reliable connectivity Monitor call volume and response times, proactively flagging urgent matters or trends that impact the client journey Requirements: Required Skills • Excellent verbal and written communication • Strong client service orientation with empathy and discretion • Detail‑oriented data entry and documentation in CRM systems • Time management and prioritization in a fast paced environment • Comfortable handling sustained call volume with professionalism • Proficiency with VOIP systems and cloud-based tools • Ability to follow structured intake workflows and qualify leads • Collaborative mindset with proactive problem solving • Integrity and respect for confidentiality and sensitive information • Interest in Family Law and helping people navigate difficult situations Practice Area: • Family Law Location: • Remote Time Zone: • Mountain Standard Time Colorado Language: • English only with a clear and neutral accent Call Volume: • 16 to 30 client calls per day Software and Tools: • CRM: Clio and Clio Grow • VOIP: Uma VoIP • Communication: Google Chat Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As an IDR dispute specialist, you are responsible for all IDR disputes, documenting the dispute in the queue, managing the queue, responding to the initial dispute, requesting IDRe/admin fees payment from the finance team, research disputes and submit to the compliance team for offer and supporting documents, compiling folders for individual disputes & cataloging documents, responding to initiating providers/IP, CMS and IDRe inquires. Primary Responsibilities Monitor, manage and add appeals to the queue. Monitor and manage all IDR emails from CMS, initiating provider, finance, compliance team and client. Research and communicate via CMS portal for the initial dispute within 3 business days from the received date. Research and communicate with the finance team for IDRe/admin payment within 3-5 business from the received date. Research and communicate with the compliance team to request an offer & supporting documents for the IDRe within 3-5 days business days from the received date. Document & upload IDR documents in queue. Compile folders for individual disputes to catalog documents and prep for offer & supporting documents from our compliance team. Communicate IDR rulings with NSA Manager & compliance team. Process IDR rulings and if needed, send adjustment to the client. Document all IDR processes in manual. Highlight special scenarios and maintain examples for complex disputes and or rulings. Maintain acceptable levels of production including but limited to turn around time standards as mandated by the regulation(s). Adhere to client specific and Reliant protocols, scripts, and other requirements. Perform other job-related duties and special projects as required. Other duties as assigned Qualifications 2-3 years of relevant job experience - No Surprises Act, negotiations and or medical claim processing. Experience conducting outreach to clients & providers via email or other means of communication. Experience understanding company critical behaviors and compliance requirements. Broad healthcare policy and payment understanding. Experience with claims workflow tools or systems. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency$50,000-$60,000 USDBenefits: Comprehensive medical, dental, vision, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave Employee Assistance Program (EAP) Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist (90+ Days) will be responsible for servicing auto loan accounts that are 90+ days delinquent and documenting all collection activities utilizing loan servicing software. Essential Responsibilities: Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA). Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures. Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan. Accurately and professionally document account information and collection activities. Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers. Other duties as assigned. Requirements: Bilingual (English/Spanish) required. 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with customers in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Salary: $22.00 - $30.00 per hour + Bonus #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). Essential Responsibilities: Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns. Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system. Effectively negotiate with customers to obtain firm commitments for payment. Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing). Initiate and monitor repossession efforts to recover collateral. Maintain satisfactory work efforts on multiple queues based on specified requirements. Meet and/or exceed daily and monthly goals. Perform other duties as assigned. Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA). Essential Requirements: 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with others in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Salary: $17.00 - $22.00 per hour + Bonus #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). Essential Responsibilities: Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns. Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system. Effectively negotiate with customers to obtain firm commitments for payment. Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing). Initiate and monitor repossession efforts to recover collateral. Maintain satisfactory work efforts on multiple queues based on specified requirements. Meet and/or exceed daily and monthly goals. Perform other duties as assigned. Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA). Essential Requirements: 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with others in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Salary: $17.00 - $22.00 per hour + Bonus #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist (60 Days) will be responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities utilizing loan servicing software. Essential Responsibilities: Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA). Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures. Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan. Accurately and professionally document account information and collection activities. Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers. Other duties as assigned. Essential Requirements: 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry. Reinstatements experience is a plus. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with customers in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble