Automotive Service Advisor jobs at Ken Garff Automotive Group

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Lexus of Murray, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. Looking for: Friendly and cooperative demeanor; quick to connect and build relationships with others Unselfish and approachable with a preference for exciting, fast-paced work Motivated, patient, conscientious, relaxed and cooperative team worker Accommodating and analytical, while producing highly precise and accurate work Why you'll love working with us: Competitive compensation package and 401k with company match Wellness Time Off, plus holidays, plus a Personal Purpose Day Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend Year-end bonus program for ALL employees ( Garff Giveback ) Employee discounts on vehicle purchase, parts, service and more! What you'll do as a Service Advisor: Greet all customers promptly and professionally Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate Provide customers with updates, estimates, and inspection results in a timely manner Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry Review all completed work and recommendations and collect payments from customer Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information Provide excellent service and review the customer satisfaction survey to each customer At first glance, there's nothing remarkable at Ken Garff. Our uniforms aren't flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you'll hear. Because listening isn't just something we do; it's part of who we are. It's how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We're just different that way. Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we're doing? Will you live our values and do things differently than you've ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Employment Position: Full Time Salary: $40,000.00 - $150,000.00 Yearly Salary is not negotiable. Zip Code: 80112

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information If you'd like to work at one of the busiest repair shops in the region, please contact us now. We are part of a large dealer group and are looking to add several technicians to our super busy service department. We have great benefits and a great work environment with highly competitive pay. Health, Dental and Vision coverage for employee Competitive compensation with efficiency bonus 401k Plan Paid time off Paid training, growth opportunities Employee vehicle purchase plans Discounts on products and services Long term job security Employment Position: Full Time Salary: $90,000.00 - $150,000.00 Yearly Salary is negotiable. Zip Code: 91362

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Employment Position: Full Time Salary: $40,000.00 - $110,000.00 Yearly Salary is not negotiable. Zip Code: 92111

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Employment Position: Full Time Salary: $48,000.00 - $96,000.00 Yearly Salary is negotiable. Zip Code: 77546

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Employment Position: Full Time Salary: $50,000.00 - $100,000.00 Yearly Salary is not negotiable. Zip Code: 75402

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information At Dosanjh Family Automotive Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! Benefits Medical & Dental Insurance Vision Discount Program 401K Plan Paid time off and vacation Life insurance w/AD&D Feature Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Employee Assistance Program Health Reimbursement Account Discounts on products and services Above average industry pay Technician Specific Benefits Relocation assistance available for qualified candidates State-of-the-art facility with cutting edge technology Shop equipped with the newest technology and equipment Uniforms provided Discounts on products and services Work environment OSHA certified to current Air Quality Standards Highly productive shop Career advancement opportunities, promote from within ASE and state inspection certification reimbursement and all training expenses paid to further your career Paid continued education, on-going manufacturer hands on and web based training Clean and professional work environment Most manufacturer special tools provided Apprenticeship program Competitive wages The Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $33.00 and $45.00 per hour. Responsibilities Perform work specified on the repair order with efficiency and in accordance with dealership. Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment. Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs. Execute repairs under warranty to manufacturer specifications. Qualifications 2+ years of Service Technician experience preferred High school diploma or equivalent, ASE Certification required B level qualifications, including Diagnostic, Electrical and Engine Repair Dexterity, requiring a steady hand, excellent hand-eye coordination Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment Excellent customer service skills and basic computer competencies Positive, friendly attitude, along with an eagerness to improve Enjoy working in a dynamic environment Teammate with ability to collaborate with others effectively Ability to learn new technology, repair and service procedures and specifications Valid driver's license and clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment Position: Full Time Salary: $65,000.00 - $95,000.00 Yearly Salary is not negotiable. Zip Code: 94538

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Employment Position: Full Time Salary: $40,000.00 - $80,000.00 Yearly Salary is negotiable. Zip Code: 92618

Stevens Creek Mazda, a proud member of the DGDG family, is looking for talented professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area - apply today! DGDG's vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. As a Service BDC (Business Development Coordinator), you'll be the engine that drives growth for our service department! This phone-focused role, with an emphasis on outbound calls, is all about connecting with guests, booking and confirming appointments, and following up to ensure they show. If you're motivated, goal-driven, and thrive in a fast-paced, metrics-based role, this is your chance to make a direct impact on our success. What you'll be working on: Making a high volume of outbound calls, texts, and emails to guests to schedule and confirm service appointments Managing inbound calls with care, turning each interaction into a positive guest experience Following up with guests who haven't booked or missed appointments to keep schedules full, guests engaged, and maximize show rates Perform other essential tasks as needed What you need to bring to the table: Call center or phone-heavy customer service experience (preferred) Strong communication skills with a guest-focused, professional approach Confidence working independently in a high-volume, metrics-driven role Organized and reliable, with a positive mindset and motivation to deliver results Enjoys a fast pace and finds satisfaction in turning steady call activity into real appointments Valid driver's license and clean driving record Salary: $17.95-$30.00/hour *Pay is based on applicable experience and skills. Industry Leading Benefits: Values-driven culture and team built on integrity, caring, performance and efficiency Continuous career development and advancement opportunities Comprehensive benefits package (Medical, Dental, Vision) 401k with company match Employee Assistance Program with free telemedicine and mental health resources Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package More about DGDG: The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We've been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience. DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. “Be happy” is much more than a slogan. It's a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we'd be happy if you joined us! DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *****************************

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information Job Type Full-time Description Are you looking for a Career? One where a portion of your above average earning potential is based on you. Gurley Leep is a family-owned company with 22 locations across five states and continues to expand. Smart Hyundai of Davenport is a leading automotive service center in the Quad Cities. We are committed to providing top-notch vehicle maintenance and repair services to our valued customers. With a dedicated team of skilled technicians and a passion for customer satisfaction, we've earned a reputation for excellence in the automotive industry. We are currently looking for a Service Advisor to join our team and help us continue delivering exceptional service. As a Service Advisor at Smart Hyundai, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met. Service Advisor Responsibilities: Customer Engagement: Greet customers, understand their service requirements, and provide a warm and welcoming experience. Service Recommendations: Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options. Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers. Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department. Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns. Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup. Documentation: Maintain accurate service records, including invoices and repair orders. Customer Satisfaction: Ensure customer satisfaction by addressing any issues promptly and professionally. Benefits of being a Smart Hyundai Service Advisor: Highly Competitive Compensation and Benefits (Average service advisor salary in the United States ranges between $38,286 to over $100,000!) Paid Training/Professional Development 5 Day work week with flexible hours Medical, Dental, Vision, and Life Insurance Paid Time Off up to ten days in your first year 401(K) Plan with company match Scholarship Program for your dependents Vacation Savings Plan with company match Team Member Referral Program [SHY123] Requirements Must have 3+ years of experience Possess an acceptable driving record with a valid driver's license. A positive outgoing team player who is focused on providing above-industry-standard customer service. The ability to multi-task and be meticulous in a fast-paced work environment. Effective communication & organizational skills. Employment Position: Full Time Salary: $60,000.00 - $80,000.00 Yearly Salary is not negotiable. Zip Code: 52806

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information Benefits we offer: Paid training 401(k) Health Insurance Dental Insurance Life Insurance Paid Holidays Employment Position: Full Time Salary: $40,000.00 - $60,000.00 Yearly Salary is negotiable. Zip Code: 77566

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information * Qualifications* Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Ability to thrive in a fast-paced environment with many priorities Prior sales experience Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology Applicant must have excellent communication skills All applicants must be authorized to work in the USA All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license * Benefits* PROFIT SHARING & 401(K) Retirement Plan with MATCH! Health, dental, vision, prescription and life insurance Disability Coverage Paid Vacation & Paid Holidays Employee Discounts Continued PAID TRAINING * Responsibilities* This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans." This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few Setting, confirming and preparing for appointments with customers to expedite their service experience Greeting customers in a timely and friendly manner Determining vehicle needs based on customer information and a vehicle walk-around Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle Producing repair orders for customers with full transparency including cost and time estimates Communicating frequently with Technicians and Parts Associates to ensure timely completion of work Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed Creating a great vehicle delivery experience for the Customer Following up with Customers to ensure satisfaction Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information Providing an exceptional customer experience to drive loyalty Employment Position: Full Time Salary: $60,000.00 - $90,000.00 Yearly Salary is not negotiable. Zip Code: 76543

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. Position Overview Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe. What Will I Do Every Day? >Set, confirm and prepare for appointments with customers so they can have a great service experience >Meet or exceed targeted sales goals & the targeted customer satisfaction index >Greet customers in a friendly manner when they arrive >Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives >Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle >Produce repair orders for customers, including cost and time estimates, with full transparency >Communicate frequently with technicians and parts associates to ensure timely completion of work >Follow up with customers on the status of their vehicle, based on how the customer wants to be informed >Follow up with customers to ensure satisfaction >Gain superior product knowledge to effectively help customers >Provide an exceptional customer experience to drive loyalty What are the requirements for this job? >High school diploma or equivalent >Proven ability to provide an exceptional customer experience >Ability to set and achieve targeted goals >Prior sales experience preferred but not required >Demonstrated communication, consultative, interpersonal and organizational skills >The willingness to follow up with customers >Experience and desire to work with technology >Valid in-state driver's license and an acceptable, safe driving record Exciting Benefits and Perks Await You: >Competitive compensation and 401k matching >Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. >Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear >Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers >Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. Employment Position: Full Time Salary: $0.00 - $0.00 Hourly Salary is negotiable. Zip Code: 78412

Stevens Creek Mazda, a proud member of the DGDG family, is looking for talented sales professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area - apply today! DGDG's vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department. What you'll be working on: Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK Meet guests' needs throughout the entire service process Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus What you need to bring to the table: Commitment to excellent guest experience - on the phone/email, in the store, and after purchase 1-year of previous Service Advisor experience Valid state driver's license and good driving record (no major violations) X-Time and CDK experience is a plus Availability to work evenings and weekends Salary: $36,000-$150,000/annually *Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics. Industry Leading Benefits: Values-driven culture and team built on integrity, caring, performance and efficiency Continuous career development and advancement opportunities Comprehensive benefits package (Medical, Dental, Vision) 401k with company match Employee Assistance Program with free telemedicine and mental health resources Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package More about DGDG: The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We've been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience. DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. “Be happy” is much more than a slogan. It's a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we'd be happy if you joined us! DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *************************************

Job Description The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at United Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development. Benefits: Competitive Salary Medical, Dental, Vision 401K Essential Duties & Responsibilities: Maintain Customer Satisfaction Index (CSI) rating as set by service manager. Maintain the prescribed standard for “hours per customer repair order written” Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data. Test-drive vehicle as necessary. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. Lift the hood of every vehicle and look underneath for potential additional repair needs. If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify dispatcher of incoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Obtain customer's signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding work in process and appointments. Compare final invoice with original repair order. Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Attend meetings as scheduled. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work areas and customer waiting areas are kept clean. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at INFINITI of San Jose. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development. Essential Duties & Responsibilities: Customer focused with attention for detail Ability to thrive in a fast-paced environment with many priorities Self-motivated and enthusiastic team player Excellent time management skills Excellent listening and communication skills Ability to communicate to clients employing modern software and electronic based reports and communication tools Maintain Customer Satisfaction Index (CSI) rating as set by service manager. Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Establish each customer's method of payment. Obtain approval of credit, if necessary. Obtain customer's signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding work in process and appointments. Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work areas and customer waiting areas are kept clean. Qualifications: 2 Years' Experience with Automotive Dealership Must be at least 21 and have a valid CA Driver's License Must have clean driving record and no DUI's Willing to work Saturdays as part of regular shift pattern. Benefits: Competitive Pay Plan Medical, Dental, Vision 401K THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Longo Toyota of Prosper is looking for the best and brightest Service Consultant to join our team at our newest Penske Motor Group location in Prosper, Texas. Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests' expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests. We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service. Come join our team! * This position is 100% on site at Toyota of Prosper in Prosper, TX. Perks of working with us: * Saturday catered lunches. * Full Suite of Medical Benefits to include Health, Dental and Vision Insurance with competitive premiums available to any full-time team member * Paid Vacation (accruals earned on Full Time or Part Time status) * Team member referral bonus program * Tuition reimbursement * Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…. * Team Member discounts for vehicle service & retail products * Development and growth opportunities * 401k with a generous Company match * Onsite Fitness Center Responsibilities * Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign. * Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest. * Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles. * Present s a service menu of recommended maintenance services to service guests * Promotes the sales of and provides estimates for labor, parts, and accessories. * Provides a complete and accurate written cost estimate for labor and parts, provided by the technician. * Properly, thoroughly, and legibly writes repair orders for all guest serviced. * Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility. * Maintain communication with guests regarding any changes in the estimate and/or promised time. * Maintains communication with the Parts department and technical staff regarding job status and changes. * Remains continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate. * Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications. * Answers guest questions over the phone, Internet, and in person * Performs other specific administrative functions as directed by service management. * Achieves the production and guest satisfaction objectives set by management. * Maintains assigned workspace in an organized and clean manner. * Maintains a professional appearance at all times. * Maintains high ethical standards in all actions. Qualifications * Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required. * Associates Degree (AA) from two-year college or technical school, desired * Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e.: adding, subtracting, dividing, multiplying and percentages) * Must work well independently and in a team environment. * Ability to read and interpret documents such as operating and maintenance instructions and information in the English language. * Must be proficient in standard office equipment. * Must have a valid driver's license and maintain an acceptable, safe driving record. * Must be able to work between 10:00 AM - 7:00 PM and most Saturdays Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: * Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. * Work in all weather conditions. * Perform physical activities that require considerable use of arms and legs. * Stand for long periods of time. * Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squatting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Penske Motor Group The #1 Toyota Dealer in the USA is now in Texas! WHY TOYOTA? * Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together! * Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine's 2020 "World's Most Admired Companies" annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 "All-Star" companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG's mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won't stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate. * Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway. Come check us out!

Job Details Anderson Nissan - LAKE HAVASU CITY, AZ Full Time AutomotiveJob Ad Anderson Auto is looking for a service advisor to join our team. The service advisor is responsible for helping customers ascertain any problems and services of their vehicles. This is an important job that directly contributes to the success of business operations. Required Education/Skills/Abilities High school diploma or GED. 1-3 years sales or technician experience preferred. 2-3 years experience as a service writer preferred. Excellent communication skills, written and oral required. Working knowledge of MS Office and other computer systems. Earn a Degree On Us with Strayer University! Through the Degrees at Work program, we offer employees working in our company the opportunity to earn an associate's, bachelor's, and even a master's degree from an accredited, online university, including tuition and books. You can learn while you earn! More details can be found at **************************** Learn more about our company at *************************************** We are an Equal Opportunity Employer We are committed to a drug-free workplace. Qualifications Summary/Objective The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs by ascertaining performance problems and services requested and maintaining customer rapport and records. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisors responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come. Essential Functions Be polite and friendly and greet customers promptly. Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Conduct telephone transactions courteously and quickly. Determine costs and completion date of repairs and service. Communicate expected repair/service time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Notify customers promptly regarding any delays, changes or additional work that is required. This may include testing, emailing or calling the customer multiple times. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Consult with the Service Manager for delegating assistance when necessary. Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Produce accurate estimates for internal repairs. Start and finalize repair orders for warranty, customer paid and internal repairs. Proved excellent customer service for all customers whether external or internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management. Shows when scheduled to work, on time, ready and able to perform essential job functions. Adhere to all company policies, procedures and practices. Perform other tasks as directed. Reasonable accommodations available to enable individuals with disabilities to perform the essential functions. Required Education and Experience High school diploma or GED. 1-3 years sales or technician experience preferred. 2-3 years experience as a service writer preferred. Excellent communication skills, written and oral required. Working knowledge of MS Office and other computer systems. Competencies Honesty Integrity Flexibility Communications Skills Collaboration Skills Customer Focus Organized Technical Capacity Teamwork Strong Work Ethic Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Days and hours will vary to accommodate the service department working hours. This position regularly requires working evenings, weekends. Note: Schedules are subject to change. Two-weeks' notice of a schedule change will be provided whenever possible. Travel No travel is required. Additional Eligibility Qualifications None required for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Statement The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Are you a natural listener? Do you enjoy working in a collaborative and fast paced environment? At Longo Toyota, our Service Drive will see on average 400 -500 guests a day from all over the world. The Express Service Consultant is the first and last impression our guests have, ensuring the best preventative automotive maintenance repairs and expressing vehicle related concerns. Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests' expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests. We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team! The Service Express Consultant position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $18.50. Perks of working with us: * Weekly Pay - get paid every Friday. * 401k with a generous Company match * Vacation (accruals earned on Full Time or Part Time status) * Vision, dental, and medical care benefits available to any team full time team member * Team member Referral Bonus Program * Tuition reimbursement * Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…. * Development and growth opportunities * Free Employee Parking * On-site gym, free of charge to team members Responsibilities * Assists guest with minor vehicle maintenance repairs such as oil changes and 5k * Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest * Offers logical diagnostic services or repairs to satisfy guests concerns * Present a service menu of recommended maintenance services to every service guest * Promotes the sales of and provides estimates for labor, parts, and accessories * Properly, thoroughly, and legibly writes repair orders for all guest services * Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility * Maintain communication with guests regarding any changes in the estimate and/or promised time * Maintains communication with the technical staff regarding job status and changes * Answers guest questions over the phone, Internet, and in person * Performs other specific administrative functions as directed by service management * Achieves the production and customer satisfaction objectives set by management * Maintains assigned workspace in an organized and clean manner * Maintains high ethical standards in all actions Qualifications * Must be able to communicate effectively in Mandarin and/or Cantonese * A high school diploma or equivalent * A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired * Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) * Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional man Must have a valid sales driver's license and maintain an acceptable and safe driving record * Must have a valid sales driver's license and maintain an acceptable and safe driving record Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: * Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. * Work in all weather conditions. * Perform phyiscal activities that require considerable use of arms and legs. * Stand for long periods of time. * Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squating. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Penske Motor Group BECAUSE WE ARE AWESOME! Benefits of working with us: * Full suite of medical benefits, which includes health, dental and vision insurance. * 401K with a generous Company match * Team member discounts for cars, service, parts, and retail goods * Tuition reimbursement * Ongoing training and industry education through our in-house "Penske College" to help advance this position from a job to a career. * Employee Referral Bonus Program because your friends will want to work where you do. * Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others. ABOUT US Longo Toyota and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 50 consecutive years and the world's largest dealership. We're looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success. Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn't fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture. If you have experience in any industry or organization that focuses on providing a superior guest experience, then apply today. AND A LITTLE MORE ABOUT US Check us out on YouTube *********************************************** ******************************************* Look us up on Glassdoor Want to know what it's like to work here? Check us out on Glassdoor.com! *************************************************************************************