Kenneth Copeland Ministries jobs - 102 jobs

A leading AI-powered customer experience company is seeking a Senior Legal Counsel in Hoboken, New Jersey. This role focuses on structuring and negotiating complex SaaS and technology transactions integral to business growth while ensuring compliance with U.S. and international regulations. Ideal candidates will have at least 8 years of experience in legal practice, specifically in technology law. The position allows for hybrid work, emphasizing collaboration with various stakeholders to drive legal strategies forward. #J-18808-Ljbffr

Job Title: Clinical Imaging Radiology Analyst Duration :- 12 Months, 100% remote Location(Remote): Central to Eastern United States (Preference for candidates in towns with an Client presence) Travel: Up to 25% Job Summary: We are seeking a Clinical Imaging Radiology Analyst to join our team. The ideal candidate will have experience with PACS systems, specifically Change Healthcare or Merge PACS, and strong HL7/interface skills. This role involves working on the implementation of PACS systems and supporting various projects, including assisting with new group integrations. Key Responsibilities: • Implement and support PACS systems. • Assist with new group integrations and ensure smooth workflows. • Work closely with radiology techs and understand their workflows. • Prioritize tasks and manage multiple projects simultaneously. • Travel as needed to project sites (up to 25%) • Respond to user problems by listening, clarifying, and responding effectively. • Troubleshoot most application problems independently. • Possess and apply working knowledge of at least one technology environment to address and resolve problems. • Analyze a chain of events and apply technical knowledge following established procedures and/or detailed specifications. • Write fundamental documentation in a clear, concise manner and according to standards. • Share knowledge effectively within the work team. Qualifications: • Experience with Change Healthcare or Merge PACS systems. • Strong HL7/interface skills. • Familiarity with radiology tech workflows. • Ability to work independently and as part of a team. • Excellent communication and organizational skills. • Basic knowledge and skill sets for supported platforms/products and environments that support the Clinical Imaging Space. • Basic awareness and understanding of emerging trends and technologies in Healthcare IT. • Bachelor's degree required/ Associate with equivalent experience Preferred Qualifications: • Candidates located in towns with an Client presence. • Experience with both Change Healthcare and Merge PACS systems.

Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent experience 5+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance. Valid Producer license in state worked in to be maintained Advanced training in industry-related sales techniques preferred Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act. Life Agent license preferred Experience with benefit administration platforms such as Javelina preferred. Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint. Ability to use a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate collaborative interaction with peers to reach a common goal. Demonstrate collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. Pay close attention to detail in all aspects of the job. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner, gather and analyzes information skillfully. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Specific vision abilities required by this job include close vision requirements due to computer work for full shift Occasional: Lift and/or move up to 10 pounds Occasional: Ability to uphold the stress of occasional travel between offices Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift. Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Salary Description $80,000-$100,000

The Purchasing Supervisor is responsible for overseeing activities related to Purchasing and Order Fulfillment for all divisions navigating through multiple product lines. You will also provide supervision and direction to the various positions in the Purchasing team to ensure Marco's internal and external client's expectations and deadlines are met. ESSENTIAL FUNCTIONS: Provide daily supervision for the Purchasing team members to include: Coach and train team members. Be the first escalation point of contact to handle issues and involve manager as needed. Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out. Monitor staffing and equipment needs. Conduct performance reviews and make compensation recommendations. Handle disciplinary matters. Ensure Purchasing Agents consistently apply a supply chain mindset for purchasing decisions to include considerations for price, vendor options, turnaround time, back-end rebates, promos, etc. Supervise all sales order and purchase order processes including billing and fixed asset process and assist with resolving discrepancies and escalation. Coordinate part number maintenance, product cost, and resale price information including understanding state tax laws and various costing methods. Supervise and approve creation of all types of warehouse sites including supply and parts sites and assign resources to complete usage auditing. Actively participate and perform in acquisition related activities. Provide back-up to other Purchasing team members when they are out, including becoming cross trained in their areas. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry and sales and purchase order processes. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and 2 years of related experience; or equivalent combination of education and experience. REQUIRED SKILLS: Proficient with business collaboration tools including MS Office applications, Outlook, vendor software, and company specific programs. Superior oral and written communication skills with internal and external clients. Superior customer service skills - Enthusiastic, dedicated to the challenge of helping other people. Superior organizational and time/task management skills, the ability to prioritize tasks, and operate with changing priorities in a fast-paced work environment. Identify and resolve problems in a timely manner with minimal direction; Gather and analyze information skillfully. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Ability to create and maintain accurate and detailed reports. Cost Conscious - Conserve organizational resources. Function collaboratively as part of a client-oriented team; Work well in group problem solving situations. Self-starter with the ability to perform with little or no supervision. Strong ability to exercise independent judgment. Demonstrates strong focus on strategy, has a long-term plan for success. Possess a high degree of accountability by not only taking responsibility but also taking the next step to make it right. Applies supply chain thinking. Pay Range: $62,016 - $96,125 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Technical Account Manager (TAM) is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE's support organizations while managing critical issues, problems and requests related to escalations and missed expectations. The TAM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices. How will you make an impact? Understand the full solution NICE & 3 rd party integrations for designated accounts Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings First point of escalation for designated accounts for support process issues not resolved by the standard process Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices Establish relationships and effectively communicate with key members of Customer's technical team including management personnel. Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success. Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success Act as Back up for Support Managers as directed Mentor and coach Engineers from a technical perspective Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders Lead Root Cause/Best Practice sessions with Customers and internally as required As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites. Have you got what it takes? Possess excellent organizational and communication skills. Strong ability to use facts and data to influence decisions Ability to prioritize and make appropriate decisions. Proven ability to meet deadlines and maintain quality standards. Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates. Ability to interact effectively with all levels of management and customers. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Customer Success Manager is responsible for responsible for ensuring client success post-onboarding. This role involves managing and nurturing client relationships, ensuring contract profitability, client retention and driving increased wallet share. Tasks will involve a combination of pre-scheduled and ad hoc consulting in support of the client's business strategy. Success of this role is measured by managing to acceptable financial targets and customer satisfaction thresholds made part of key KPIs. ESSENTIAL FUNCTIONS: Develop and maintain business relationships with clients' key decision makers and act as a direct point of contact. Understand client's business strategy (including goals, objectives, and challenges) and proactively provide solutions and recommendations to drive their success. Conduct regular technical and operational meetings with clients to assess their satisfaction and identify areas of improvement. Assist clients with getting the most out of investing in Marco's services. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Participate in client technology steering meetings, acting as a trusted advisor providing guidance and insights on industry trends, best practices, and product enhancements. Internally knowledge share client strategies, initiatives, changes and assure documentation in internal tools is updated in a timely manner. Deliver Client Business Reviews to maintain a multi-year technology roadmap with a now, near, far execution strategy. Identify upsell and cross-sell opportunities to maximize client value and maximize revenue growth, including subscription and contract renewals. Participate in Marco project meetings regarding client projects in process. Assist in resolution of client issues and concerns in a timely and effective manner, escalating as necessary. Manage the required non-traditional work hours to meet job duties and responsibilities. Act in accordance with Marco policies and procedures as set forth in the employee handbook. Uphold Marco's business ethics by supporting Marco's vision, mission, and values. Exemplify the Gold Standard Experience through every interaction. Attend required company and departmental meetings. QUALIFICATIONS: Bachelor's degree; or equivalent combination of education and experience. Experience with service management concepts, systems testing, and evaluation methods (e.g. ITIL v4). REQUIRED SKILLS: Natural aptitude for outcome-based reasoning. Demonstrate excellent verbal and written communication skills with internal and external clients. Self-starter, ability to plan and implement sales strategy with limited supervision. Ability to thrive in a competitive, goal-driven environment. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. Ability to prioritize responsibilities and to operate with changing priorities. Demonstrate ability to work effectively and professional with all types of people and situations. Demonstrates a strong attention to detail to ensure accuracy and quality. Strong desire to collaborate and help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $51,962 - $80,541 annually + quarterly incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

As a Senior Systems Engineer, you will be responsible for implementation and escalation support of new Marco products during pilot and test market launch. You will maintain security standards and baselines. This position will take direction from the teams System Architect and provide mentorship to junior team members. You will build low touch support models and provide guidance within the team on best ways to operationalize and support new products. ESSENTIAL FUNCTIONS: Implement and maintain new Marco products that are consistent, optimized for client experience, overall performance, and supportability. Perform implementations and or migrations of clients' existing data and applications into Microsoft 365 and Azure environments. Perform system and application testing. Provide technical support to new Marco clients during onboarding process. Perform service engagements for existing clients. Review customer hosted applications and systems and make recommendations for improving design. Assist in defining and implementing baselines and standards. Maintain client documentation. Provide remote escalation support for client issues that are complex and not tier II resolvable. Create and maintain standard templates, images, policy, and automation that will aid in a consistent and rapid deployment and support of client environments. Research, test, and recommend new tools and products to enhance the offering. Develop and document processes and procedures that can be followed to support the new product offering. Administer cloud integrated management solutions such as Cloud Backup, MDR, etc. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Participate in on-call rotation and after hours work as required. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Current vendor or industry recognized certifications in Microsoft 365 or Microsoft Azure Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS: Expertise in Microsoft M365/Azure. Expertise with two or more of the following: Microsoft server and desktop environments Patch management Email architecture Backup technologies Vulnerability management Network architecture Proficiency with common scripting and automation languages, such as PowerShell or Python. Knowledge of common security frameworks and controls including NIST CSF and CIS CSC. Proficient understanding of common technologies and best-practices architectures, such as Microsoft Active Directory, Microsoft Azure, EDR, and firewalls. Knowledge of service management concepts for IT and/or security operations and related standards. Proficiency with business collaboration tools such as Microsoft Office applications. Demonstrates attention to detail. Exceptional organizational and time/task management skills. Self-starter with the ability to perform with little or no direct supervision and takes initiative to improves processes. Excellent communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. Treats people with respect; Works with integrity and ethically; Upholds organizational values. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Pay Range: $79,212 - $122,779 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

As a Business Automation Consultant, you will work directly with clients to guide them through their digital transformation journey. Your focus will be on interviewing stakeholders across all levels of the organization, analyzing existing processes, identifying automation opportunities, and designing streamlined workflows. The ideal candidate will bring a strategic mindset, strong interpersonal skills, and deep experience with process automation, particularly with Microsoft Power Automate. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Create strategic roadmaps and recommendations for process optimization and automation that align with clients' long-term business objectives. Serve as a trusted advisor to clients, providing expertise on digital transformation, change management, and the benefits of automation. Collaborate with technical teams, including Power Automate Engineers, to ensure seamless implementation and integration of automation solutions. Monitor and assess the impact of newly implemented workflows, gathering feedback to refine and optimize automation efforts continually. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. ESSENTIAL FUNCTIONS: Bachelor's degree in Business, Information Technology, or a related field; MBA or relevant advanced degree is a plus. 7+ years of experience in digital transformation, process improvement, or related roles, with a strong understanding of automation technologies and methodologies. REQUIRED SKILLS: Proven experience in business process analysis and design, with expertise in identifying and implementing automation solutions using Microsoft Power Automate or similar platforms. Excellent interviewing and communication skills, with the ability to engage effectively with stakeholders at all organizational levels. Strong documentation skills, with experience creating clear and actionable process maps, workflows, and project roadmaps. Strategic thinker with a deep understanding of change management principles and the ability to drive adoption of new processes and technologies. Microsoft certifications, particularly related to Power Platform or Process Automation, are a plus. Strong instructional design skills and familiarity with LMS platforms. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

The Maintenance Supervisor is to provide leadership within the maintenance department. The Maintenance Supervisor works closely with operations, maintenance staff and senior leaders to ensure maintenance and operations are closely aligned and achieving their strategic initiatives. The role oversees daily maintenance activities within the maintenance shop, leads a team of technicians, delegates daily tasks to staff, maintains proper fleet availability and shop inventory, manages forecasting repairs and ensures safety measures are followed. Essential Duties and Responsibilities: Supervises the day to day activities within the maintenance shop including preparing and assigning work orders to maintenance technicians, instituting, administering, and enforcing company policies and procedures, upholding environmental compliance. Promotes and leads Safety On Purpose values within the organization Maintains daily records within the computerized fleet analysis system (TMW) concerning inventory levels, preventive maintenance schedules, and corrective maintenance performed on all units. Leads, coaches and mentors the maintenance staff Ensures appropriate parts inventory levels and maintains inventory in a cost-effective manner. Prepares purchase orders for management approval Establishes and maintains vendor relationships Receives, tags, stocks, and dispenses parts to mechanics according to Corporate and local operating procedures Reviews polices, procedures and process to ensure efficiency within the department. Produces productivity and usage reports for management review Proactively conducts audits and inspections to anticipates potential risks in the fleet. Troubleshoots equipment, diagnoses problems and repairs. Thoroughly and promptly investigates accidents and near miss events. Provide training and development for maintenance employees. Manages fleet registrations and maintain all IFTA, overweight permits for fleet vehicles. Qualifications: Two or four year college degree highly preferred, with 4 years of mechanical experience and relevant leadership experience or minimum high school diploma, with 6 years of mechanical experience and 4 years of leading a team and department. Outstanding interpersonal and communication skills Strong leadership skillset Exceptional coaching and mentoring abilities Able to manage across the organization and effectively communicate across multiple disciplines and levels Analytical and problem-solving skills Working knowledge and application of data analysis and KPIs Working knowledge of computer programs and software Advance skillset and mechanical knowledge of equipment and vehicles, including diesel trucks What You'll Enjoy: Industry leading benefits Multiple and flexible medical plans Outstanding PTO program Floating Holidays Strong 401k program and company match Tuition reimbursement plan College loan reimbursement College scholarship program for dependents Parental Leave Program Inclusive culture Employee engagement events Employee resource groups WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

The Sales Enablement Specialist is responsible for designing and delivering scalable learning programs that enhance seller readiness, accelerate onboarding, and support ongoing skill development. This role oversees the structure and content of enablement tracks aligned to each stage of the sales funnel, ensuring sales teams are equipped with the tools, knowledge, and training needed to achieve performance goals. In close partnership with Sales Operations, Product Marketing, and Go-to-Market leadership, the Enablement Program Manager transforms strategic initiatives into impactful, repeatable learning experiences that drive sales effectiveness. ESSENTIAL FUNCTIONS: Develop and lead comprehensive onboarding programs tailored to sales roles and segments, ensuring new hires ramp quickly and effectively. Design and implement structured enablement pathways focused on product knowledge, objection handling, and execution of sales plays. Maintain a strategic content calendar that aligns with product launches, sales initiatives, and tool rollouts to ensure timely readiness. Facilitate engaging training experiences through live sessions, on-demand modules, certifications, and interactive workshops. Collaborate with the Sales Enablement Lead to assess performance metrics and identify skill gaps, driving targeted coaching interventions. Manage the Learning Management System (LMS) including course setup, user tracking, and performance reporting to measure enablement impact. Translate business strategies into actionable enablement programs, incorporating reinforcement plans to drive long-term behavior change. Continuously improve training programs by gathering feedback from sales reps and District Sales Managers (DSMs), ensuring relevance and effectiveness. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelors Degree in one of the following: Business Administration, Marketing, Communications 3-5 years of experience in Sales Enablement, Sales Training or GTM Program Management PMP, Agile or other project certifications preferred. REQUIRED SKILLS: Strong instructional design skills and familiarity with LMS platforms Excellent project management skills and attention to detail Understanding B2B sales cycles and role of enablement in revenue acceleration Strong collaboration and communication skills Experience working with sales leaders, and sales technology stacks. Pay Range: $67,287 - $104,295 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Leading Edge Connections (LEC) Remote | Contract About Us Leading Edge Connections (LEC) is a high-performance outsourced contact center and CX partner supporting top brands across multiple industries. We pride ourselves on elite training, strong communication, and developing top-tier talent. As we continue to expand, we are adding a dynamic, adaptable, and client-facing Trainer to our team. If you are confident leading virtual training rooms, thrive in structured but fast-moving environments, and know how to develop new agents into high-performing professionals-this is the perfect role for you. Position: Trainer What You'll Do The Trainer is responsible for delivering exceptional new hire training, refresher courses, and ongoing development while serving as a communication bridge between LEC Operations, agents, and our clients. This role requires professionalism, confidence, structure, and adaptability. Key Responsibilities Client Communication & Coordination Work closely with the client through Zoom and chat, maintaining clear, consistent communication. Adapt quickly when client processes or priorities shift. Stay flexible with last-minute client requests during training. Follow up on credential issues and ensure full resolution. Training Delivery & Classroom Management Conduct training on camera for all sessions. Deliver training in a clear, engaging, and easy-to-follow style suitable for mixed-skill groups. Use a mix of training methods: demonstrations, walkthroughs, practice activities, Q&A, etc. Keep trainees engaged, check for understanding, and adjust pacing as needed. Maintain strong control of the virtual training room: Cameras on Muted when instructed Professional behavior No talking over others Handle trainee concerns or misconduct calmly and professionally. Prepare training materials, environment, and tools ahead of time. Manage time effectively to ensure the class stays on schedule. Technical Support Confidently navigate multiple systems and online tools. Troubleshoot common tech issues during credential setup. Assist trainees with system access, logins, and platform navigation. Performance Monitoring & Reporting Track attendance, engagement, performance, and behavioral concerns. Monitor trainee progress and identify individuals who need additional coaching or support. Reinforce performance expectations such as QA, TPH, accuracy, compliance, and customer service standards. Provide detailed training outcome reports to Operations and leadership. Send daily or weekly updates to Ops and the client. Ensure training content aligns with QA scorecards, SOP updates, and current workflow changes. Identify curriculum gaps and recommend improvements. Cross-Functional Collaboration Work with Ops, QA, WFM, and other departments to ensure training schedules and needs are aligned. Jump in to help with coaching, escalations, or Admin Assistance during slower training periods. Communicate professionally with agents, leadership, and the client. Professional Expectations Reliable and available during weekdays, weekends, and slower seasons when training support is needed. Maintain a professional presence, tone, and environment while on camera. Uphold confidentiality and professionalism when dealing with agent issues or sensitive information. What We're Looking For 1-3+ years of training experience in a call center or customer service environment Strong virtual facilitation skills (Zoom, Teams, etc.) High confidence navigating multiple systems and tools Exceptional communication and presentation skills Ability to stay flexible, adapt quickly, and maintain training control Strong time management and organization Experience with QA, soft skills, and customer service coaching Calm, professional demeanor under pressure Why Join LEC? High-performance culture with strong development opportunities Fully remote position Work directly with exciting clients and cross-functional teams Competitive pay Clear upward mobility into leadership, QA, or Ops roles Fast-paced environment with meaningful impact Details: Pay Rate: $18.00-$20.00 per hour - biweekly pay 1099 Contract Remote- Work from Home Work Location: Remote

As a Microsoft Power Platform Engineer, you will play a pivotal role in delivering innovative solutions to customers within a dynamic technology service provider organization. Leveraging your expertise in Microsoft Power Apps, Power Automate, Power BI and Dataverse, you will design, develop, and implement scalable applications and automated workflows tailored to meet diverse business needs. You will collaborate closely with clients and internal teams to understand requirements, integrate data sources and ensure optimal performance and security of solutions. With a focus on customer success, you will provide technical support, troubleshoot issues and contribute to ongoing enhancements while adhering to best practices and governance standards. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Process mine, analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Build workflows to automate business processes. Integrate data from various sources using Power Platform connectors and Dataverse. Create custom connectors, APIs, and plugins for extending Power Platform capabilities. Develop data models and maintain data integrity within solutions. Identify, analyze, and resolve technical issues within Power Platform solutions. Provide support for application deployments and ensure system reliability. Configure security roles, user permissions, and access control in the Power Platform environment. Customize forms, views, and dashboards according to business needs. Document processes, solutions, and workflows clearly. Conduct unit and integration testing of Power Platform solutions. Stay updated with the latest features, updates, and best practices for Microsoft Power Platform. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology or related field or equivalent experience. 4+ years of work experience with a strong portfolio of business processes that have been enhanced or automated using the Microsoft Power Platform. Relevant Microsoft certifications (e.g., Microsoft Certified: Power Platform Fundamentals) preferred. REQUIRED SKILLS: Expertise in integrating systems through RESTful APIs and handling JSON data structures. Strong understanding of database structures and experience working with relational databases. Excellent communication and interpersonal skills, with a proven track record of leading customer engagements and discovery sessions. Ability to work independently and manage multiple projects in a fast-paced environment. Familiarity with the entire Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. Experience in project management and agile methodologies. Knowledge of security best practices for process automation and data handling. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $73,006 - $113,159 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

The Network Escalation Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide remote technical support, troubleshooting, and administration to Marco clients focused on the technology category of network infrastructure. ESSENTIAL FUNCTIONS: Provide technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients focused on the following networking technologies: firewalls; routers; switches; access points. Troubleshoot networks to correct malfunctions and other operational problems. Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching, and training for team members to enhance their ability to handle similar situations in the future. Perform network maintenance tasks such as firmware and code upgrades, as well as reconfigurations of network devices to align with best practices. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets. Perform network assessments. Make recommendations on the configurations of network management software and the software platforms administered through the managed services NOC. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Function collaboratively as part of a fast-paced, client-oriented team. Maintain support desk expectations of time entry details and communication standards. Participate after hours work as required. Attend required company and department meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Previous MSP experience preferred. Current high level industry recognized certifications including one or more of the following: CCNA, CCNP. REQUIRED SKILLS: Solid understanding of network technologies and the OSI model. Proven experience in effective network troubleshooting. Proficiency with network diagnostic, management, and diagram tools. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it. Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can. Confidence - When you are assured of your own ability, it shows. You may however need assistance for the tough situations that can arise. Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. Enthusiasm - You need to be able to motivate yourself. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Pay Range: $38.08 - $59.03 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Company: Leading Edge Connections, LLC Type: Flex PT 25 hour 1099 Contract (Remote) Pay: $17.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection-delivering exceptional results while ensuring every team member feels valued as part of the LEC Family. Position Overview We're on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You'll be the friendly voice (and inbox hero!) for our customers-answering calls, emails, and guiding them with empathy and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you'll make their experience smooth and stress-free. Plus, you'll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You'll shine even brighter here! Responsibilities Deliver professional and empathetic customer support via phone and email. Assist with purchases, order verification, and product/service inquiries. Provide technical support for customer portals, including login and navigation assistance. Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups. Handle inbound/outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S. Must have a High School Diploma or equivalent. 1-3 years of call center or chat support experience (required). Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based) Insurance or policy/agent experience strongly preferred. Strong communication, grammar, and active listening skills. Previous remote/work-from-home experience preferred. Technical aptitude; Salesforce or HubSpot experience preferred. Understanding of call center support metrics and ability to act on them. Ability to work independently, problem-solve, and use resources effectively. Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access. Schedule & Work Environment Flex 25 hour contract, Monday through Friday. Day shift. 100% remote work environment. Compensation & Benefits $17.00 per hour (1099 contract). Work from home. Supportive and collaborative team environment. If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!

WIN Waste Innovations is looking for an Electrical and Instrumentation Technician to install, troubleshoot, clean, inspect, calibrate, and maintain electrical, instrumentation, and distributive control equipment throughout the H2S facility in a safe and professional manner. Essential Functions: Monitors and maintains facility equipment to ensure safe and efficient equipment and facility operation. Performs electrical preventive and repair of H2S and landfill equipment up to 480 v line voltage Maintain and calibrate H2S plant and Landfill equipment per OEM procedures and recommendations Maintain facility CEMS system per State, Federal and OEM requirements Perform all work safely and professionally with minimal supervision in accordance with Federal and State Regulations, and Company Work Rules, Policies and Procedures. Initiates and completes work-orders and requisitions, and documents all critical and or pertinent information on a routine basis. Responds and reports to work during off hours when emergency repairs are required. Travels to other facilities with-in the Company when technical support is required. Takes proactive measures to address improvement opportunities with minimal supervision/additional training. Assumes increased levels of responsibility when required or requested with minimal supervision/additional training. Performs lesser skilled duties when required or requested. Completes the Corporate and Plant Training Programs within the time frame prescribed. Identifies and effectively uses basic and precision measuring tools to calculate and determine lengths, surface areas, and volumes as necessary while performing maintenance tasks on a routine basis. Follows standard safety procedures, correct safety and environmental hazards, and report them to the Shift Supervisor immediately. Reads, understands, and applies information such as, lockout/tagout procedures, safety rules, job hazard analyses, operating and maintenance instructions, and procedure manuals. Works overtime. Works rotating shifts during outages or if requested. Communicates clearly and concisely both verbally and in writing; as well as communicate clearly whether using in-situ intercom system, two-way radio or face to face. Anticipates typical problems, identify potential or recurring problems, and take appropriate action with minimal supervision/additional training. Troubleshoots equipment, diagnose problems and repair with minimal supervision/additional training. Operates other equipment including, but not limited to, industrial forklifts, manlifts, skid steer type loaders, and other mobile equipment. Qualifications: High school diploma or general education degree (GED) or equivalent. Minimum of 4 years experience in the Industrial or Power Industry Electrical and Instrumentation Maintenance Field, or a minimum of 2 years experience as a 3rd class E&I Technician with minimum required instrumentation training/experience. Licenses required as necessary to comply with State, Environmental, and/or Federal regulatory agencies or if Electrician, licensed as necessary by State, Environmental, and/or Federal regulatory agencies. Work Environment: Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Noise in work environment Physical Demand: Stand Sit for prolonged periods of time Walk Handle tools, equipment, fine motor skills Reach with hands and arms Climb and walk on heights often greater than 4 feet Stoop, kneel, bend, push, pull, crawl Ascend and descend stairs and stationary vertical ladders as part of normal work activity and emergency egress situations Lift 50 lbs. Move about all areas of the plant, including catwalks, deck grating, and uneven surfaces Close vision, distance vision, peripheral vision, depth perception, corrected or otherwise Operate a 1.5 inch fire hose operating at 125 psi line pressure to the extent required to extinguish fire Operate fire extinguishing equipment ranging from hand held extinguishers to 200 lb portable units Access confined spaces and pressure vessels through standard 12” by 16” manways PPE Required: Work in areas under adverse conditions that may require the donning and use of personal protective equipment including, but not limited to, the following with average fatigue: Negative pressure respirator Positive pressure respirator Self-contained breathing apparatus (steel or composite bottle) Hardhat Approved safety shoes Eye protection Rubber suit and gloves Chemical resistant suit Heat resistant outerwear Flame resistant outerwear Approved hearing protection Gloves Safety harness WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a Talent Acquisition Partner, your role is to connect exceptional candidates with opportunities that match their skills, aspirations, and career goals. With an obsession for winning, and a commitment to finding A+ talent, you act as a bridge between talented candidates and the unique opportunities available at NICE. How will you make an impact? Working effectively with management in the hiring of R&D, Infrastructure and Product roles. Overseeing the new hire process Posting on the company career site and job requisitions Reviewing job postings, budget verification and approval Prescreens candidates Manages the interview process with hiring managers. Manages the Greenhouse applicant tracking system assuring all candidates are tracked in the ATS Manages the candidate experience from first impression to final interaction, always projecting NICE in a professional and positive manner. Oversees the job requisition process including validation of prior to posting and hiring, budget and approvals from appropriate stakeholders. Performs the recruiting function including but not limited to: writing effective advertisements, determining best recruiting strategies for ad placement, working with hiring managers to determine appropriate skill set, mining and prescreening candidates and presenting vetted candidates to hiring managers. Strategizes best practice methods for reducing days to present qualified candidates, minimizing cost per hire while maximizing recruiting effectiveness. Partnering with outside agency recruiters should be an exception and not part of the normal hiring process. Manages Greenhouse, the company applicant tracking system including maintaining a legal on-line application system, as well as interview notes, applicant progress and final disposition of applications. Conducts reference checks as needed. Assures that all pre-hire and new hire paperwork is completed including background checks and drug screens. Continually develops new recruiting and sourcing methods for acquiring qualified candidates. Prescreens and interviews candidates and schedules interviews with hiring managers and hiring teams as appropriate. Ensures recruiting process is in compliance with company policies and government regulations. Follow the company Code of Ethics and NICE policies and procedures at all times. Communicate in an effective and professional way with customers in and outside of NICE. Have you got what it takes? Bachelor's Degree in Human Resource Management, Business Management, Communications, or related field or equivalent work experience required. 4-5 years proven successful recruiting experience at all job levels and types 3-5 years experience implementing and maintaining applicant tracking software Successful experience working in a service-driven culture Skilled in HR law as it applies to hiring and interviewing Previous experience training managers in hiring process including interviewing Intermediate Excel, PowerPoint, and Word skills Intermediate experience with HRIS systems Excellent verbal and written communication skills Energetic and proactive personality This is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office (Tuesday and Wednesday) and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? NiCE is looking for a Director of AI Enablement to lead the transition of our R&D organization to AI driven development and SDLC. The goal is to continuously help our developers and engineering roles use AI coding tools as well as develop AI based agents to optimize the development experience and velocity, applying the new AI based development methodologies across our our global R&D organization. Your mandate is to help accelerate delivery by on boarding teams to effectively use AI tools during the development and testing, support the teams in building production level code and how to best leverage the AI coding agents to meet the production level standards. How will you make an impact? Upskill engineers - run concise workshops and pair‑programming sessions with developers and teams to help them become more proficient and productive in adopting AI coding tools for their SDLC Join R&D teams, on demand, to help with hands on AI based coding tasks. Prototype & demo reference AI agents that illustrate best‑practice patterns teams can reuse Proactively suggest tools and processes to improve developer experience and productivity “Train the trainer”- collaborate with the AI Champions in R&D to build joint knowledge in the organization so that they will be able to distribute it to their teams. Build backlog for AI Champions on specific tools and sharable deliveries that the entire organization can benefit from, and be responsible to track the adoption of those tools and practices. Have you got what it takes? Strong technical background and hands on experience in software engineering. 10+ yrs software engineering, 3+ yrs hands‑on with AI coding tools Works closely with the leading AI coding tools (GitHub CP, ClaudeCode, Cursor, …) Experience developing against the AWS platform Experience developing and using AI Agents Experience in MCP and A2A protocols Great communication skills and ability to work within large distributed organization Exceptional developer‑to‑developer communication and the ability to work autonomously across time zones Leadership & influence-mentors engineers, drives cross‑functional adoption, and unites remote teams around shared AI standards. Executive leadership - ability to build short and long term plans, get buy in from management and from the dev teams, ability to present in executive forums. Managerial experience equivalent to Director/VP with proven experience in enterprise software company About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent work experience drafting plan documents in a healthcare or benefits TPA setting. 3+ years of experience as a Plan Document Writer role or in a Technical Writer role specific to medical benefits documents. Familiarity with, and an understanding of the differences in, each type of Plan Document: SBC, SPD, BPD, SMM, and SMR. Knowledge of medical procedure terminology preferred. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook and PowerPoint. Ability using a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate a collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. High attention to detail, excellent analytical and writing skills. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands; able to deal with frequent change, delays, or unexpected events. Follow instructions, respond to direction, and solicit feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Visual ability such as close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus Occasional: Lift and/or move up to 30-50 pounds Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Pay range is $57,000-$75,000/year