Keno writer/runner job description
Updated March 14, 2024
2 min read
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Example keno writer/runner requirements on a job description
Keno writer/runner requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in keno writer/runner job postings.
Sample keno writer/runner requirements
- Ability to handle cash transactions quickly and accurately.
- Ability to read and understand keno rules and regulations.
- Knowledge of basic math and probability.
- Ability to work with computers and use software programs.
- High school diploma or equivalent.
Sample required keno writer/runner soft skills
- Excellent customer service and communication skills.
- Organizational and time management skills.
- Ability to multi-task in a fast-paced environment.
- Flexibility and adaptability to change.
Keno writer/runner job description example 1
Wildhorse Resort & Casino keno writer/runner job description
Writes Keno tickets. Rotates through different stations of the Keno game area to perform various responsibilities. Checks tickets, computes and pays winning tickets. Also serves as a runner for Keno tickets played throughout the gaming and restaurant areas.
ESSENTIAL JOB FUNCTIONS:
* Ensure customer satisfaction and casino play through prompt, efficient and friendly service.
* Promptly accepts tickets presented by customers and writes Keno tickets.
* Provides customer assistance on Keno play, utilizing the playing guide instructions.
* Works in different stations of the game area, such as calling the game, punching draw cards, recording numbers called or serving as a runner for tickets played outside the keno area.
* Re/checks tickets upon request, computes and pays correct amount of winning ticket(s).
* Follows a procedure sequence, as set forth by the department manager, to properly coordinate the game: copies the tickets, time stamps the tickets and returns copy to the customer.
* Performs functions within established time frames to ensure game tickets are issued within game time frames.
* As a runner, picks up ticket and collects money from customers outside Keno area, return copies of the play tickets to the customer and any winnings payable after the game.
* Maintains and fills all Keno supply stations, ticket holders, crayons and play guides.
* Remains knowledgeable on Keno/Casino activities/events to pass on accurate information to customers.
* Gets authorization for payoffs over a specified amount from the supervisor.
* Responds to customer inquiries and complaints as effectively as possible, and directs any difficult situations to the supervisor.
* Comply with Internal Control, regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
* Promotes a clean, safe, and healthy work environment for employees and guest. Promptly reports any concerns to supervisor.
* Promote internal guest service standards through courteous and respectful behavior.
* Ensure that operation of equipment, tools and materials are handled in a safe manner.
* Other related duties as assigned.
ESSENTIAL JOB FUNCTIONS:
* Ensure customer satisfaction and casino play through prompt, efficient and friendly service.
* Promptly accepts tickets presented by customers and writes Keno tickets.
* Provides customer assistance on Keno play, utilizing the playing guide instructions.
* Works in different stations of the game area, such as calling the game, punching draw cards, recording numbers called or serving as a runner for tickets played outside the keno area.
* Re/checks tickets upon request, computes and pays correct amount of winning ticket(s).
* Follows a procedure sequence, as set forth by the department manager, to properly coordinate the game: copies the tickets, time stamps the tickets and returns copy to the customer.
* Performs functions within established time frames to ensure game tickets are issued within game time frames.
* As a runner, picks up ticket and collects money from customers outside Keno area, return copies of the play tickets to the customer and any winnings payable after the game.
* Maintains and fills all Keno supply stations, ticket holders, crayons and play guides.
* Remains knowledgeable on Keno/Casino activities/events to pass on accurate information to customers.
* Gets authorization for payoffs over a specified amount from the supervisor.
* Responds to customer inquiries and complaints as effectively as possible, and directs any difficult situations to the supervisor.
* Comply with Internal Control, regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
* Promotes a clean, safe, and healthy work environment for employees and guest. Promptly reports any concerns to supervisor.
* Promote internal guest service standards through courteous and respectful behavior.
* Ensure that operation of equipment, tools and materials are handled in a safe manner.
* Other related duties as assigned.
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Updated March 14, 2024
Updated March 14, 2024