Role Mission
As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.
You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.
Key Accountabilities
Team
Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
Lead morning briefings as and when required, delivering key business communication and daily objectives;
Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
Participate in attracting, recruiting, and onboarding a high performing team;
Monitor your team's adherence to company policies and procedures; following up when needed.
Client
Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
Achieve business objectives by utilizing the company consumer management client segmentation strategy;
Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
Lead by example on the selling floor in embracing the Gucci selling ceremony;
Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered;
Manage and resolve customer service issues with the end goal of retaining the client relationship.
Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
Monitor monthly consumer management database reporting;
Strong grasp on KPI's and ability to strategize when performance standards are not met;
Fully support and align with all key business initiatives and new product launches;
Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
Product
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
Utilize digital platforms to support store and online product sales.
Operations
Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
Support and maintain visual merchandising standards set by the WW headquarters;
Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
Responsible for tracking all special orders through merchandising communication;
Weekly communication of bestseller needs through the Business Planning replenishment program.
Key Requirements
Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
A Bachelor's Degree in a related field is preferred;
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
Ability to manage competing priorities in a fast-paced environment;
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the fashion industry;
Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Work Authorization
Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/V
Job Type
Regular
Start Date
2025-11-02
Schedule
Full time
Organization
Gucci America Inc.
$76k-138k yearly est. Auto-Apply 60d+ ago
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SAINT LAURENT Store Director Dallas
Kering Group 3.8
Kering Group job in Dallas, TX
ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
Job Description
We are currently seeking a Store Director, who will report to the VP of retail, to lead a team of dynamic sales professional.
ROLE
You will be responsible for promoting brand engagement and loyalty to customers in order to successfully reach business goals. You will also identify, attract, recruit, develop and retain talent while maintaining compliant with directions from Headquarters and creating a cultivating store culture.
MISSION
* Ensure professional growth and training of the staff with a coaching approach
* Define targeted quantitative and qualitative goals and ensure they are achieved
* Analyze results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
* Demonstrate sales leadership for staff by playing an active role on the selling floor
* High sensitivity to customers experience and loyalty
* Manage inventory activities, taking into account related inventory results in collaboration with the Back Office Operation
* Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
* Ensure that the qualitative standards required by our brand are maintained
PROFILE
* Significant experience in the sale of luxury goods or retail
* 4 to 6 years of successful experience in a managerial retail position
* Experience managing a team of at least 10
* Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
* Bachelor's Degree preferred
* Knowledge of Concur expense reporting is a plus
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-11-30
Schedule
Full time
Organization
YSL America Holding Inc.
$41k-55k yearly est. Auto-Apply 5d ago
GUCCI Senior Client Advisor - Dallas Galleria
Kering 3.8
Kering job in Dallas, TX
Role MissionAs a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.Key AccountabilitiesTeam
Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
Assist in the development and growth within your team;
Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
Attract new clients by being a Brand Ambassador through networking within the community;
Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
Support the daily operations of the store when management is not present;
First point of contact should a difficult client issue arise.
Key Requirements
Sales management experience in retail, luxury retail, or service-related industry preferred;
Bachelor's Degree in a related field is preferred;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage competing priorities in a fast-paced environment;
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
Execute the mission of the role with a Radically Client-Centric mindset
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
Be Relentlessly Creative and approach challenges with an innovative mindset
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors
Key Behaviors to Amplify What We DoExploreConsiderate Thinker
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
DeliverAccountable Achiever
Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
ConnectConnection Builder
Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully
People Enabler
Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
BuildContinuous Learner
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
Qualified candidates must have the proper work authorization to work in the United States
AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V
Job Type
Regular
Start Date
2025-10-05
Schedule
Full time
Organization
Gucci America Inc.
$41k-75k yearly est. Auto-Apply 26d ago
SAINT LAURENT Store Director Dallas
Kering 3.8
Kering job in Dallas, TX
ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
Job Description
We are currently seeking a Store Director, who will report to the VP of retail, to lead a team of dynamic sales professional.
ROLE
You will be responsible for promoting brand engagement and loyalty to customers in order to successfully reach business goals. You will also identify, attract, recruit, develop and retain talent while maintaining compliant with directions from Headquarters and creating a cultivating store culture.
MISSION
Ensure professional growth and training of the staff with a coaching approach
Define targeted quantitative and qualitative goals and ensure they are achieved
Analyze results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
Demonstrate sales leadership for staff by playing an active role on the selling floor
High sensitivity to customers experience and loyalty
Manage inventory activities, taking into account related inventory results in collaboration with the Back Office Operation
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
Ensure that the qualitative standards required by our brand are maintained
PROFILE
Significant experience in the sale of luxury goods or retail
4 to 6 years of successful experience in a managerial retail position
Experience managing a team of at least 10
Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
Bachelor's Degree preferred
Knowledge of Concur expense reporting is a plus
S
a
int Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-11-30
Schedule
Full time
Organization
YSL America Holding Inc.
$41k-55k yearly est. Auto-Apply 60d+ ago
GUCCI Senior Client Advisor - Dallas Galleria
Kering Group 3.8
Kering Group job in Dallas, TX
If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.
You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.
Key Accountabilities
Team
* Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
* Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
* Assist in the development and growth within your team;
* Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
* Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
* Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
* Attract new clients by being a Brand Ambassador through networking within the community;
* Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
* Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
* Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
* Support the daily operations of the store when management is not present;
* First point of contact should a difficult client issue arise.
Key Requirements
* Sales management experience in retail, luxury retail, or service-related industry preferred;
* Bachelor's Degree in a related field is preferred;
* Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
* Ability to manage competing priorities in a fast-paced environment;
* Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
* Industry awareness and strong business acumen;
* Strong verbal and written communication skills and excellent organizational skills;
* Passion for the Fashion Industry;
* Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
* Execute the mission of the role with a Radically Client-Centric mindset
* Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
* Be Relentlessly Creative and approach challenges with an innovative mindset
* Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
* Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
* Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
* Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
* Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
* Builds trust-based relationships across boundaries and encourages collaboration
* Adapts own style to communicate impactfully
People Enabler
* Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
Build
Continuous Learner
* Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
* Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
* Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/V
Job Type
Regular
Start Date
2025-10-05
Schedule
Full time
Organization
Gucci America Inc.
$41k-75k yearly est. Auto-Apply 5d ago
BOTTEGA VENETA Client Advisor, Dallas
Kering Group 3.8
Kering Group job in Dallas, TX
Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.
Job Description
We are currently seeking a Client Advisor who will report to the Store Manager as part of our dynamic team in Dallas.
How you will contribute:
* Meet and exceed monthly sales goals and KPI's thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives
* Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPI's and close sales
* Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records
* Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management
* Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company
* Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested
* Comply with all company policies and procedures
* Maintain an environment where all associates are treated fairly and with dignity and respect
Who you are:
* 1-2 years of previous retail sales experience in a customer service related field; preferably a luxury environment
* Ability to consistently achieve and exceed sales goals and KPI's
* Builds and maintains a loyal client following
* Has a genuine interest in fashion and follows industry trends/news
* Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
* Possesses strong verbal and written communication
* Maintains a polished and well-groomed appearance at all times
* Luxury retail sales experience preferred
* Ability to be mobile on the sales floor for extended periods of time
* Available to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season
* Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
EOE M/D/F/V
Job Type
Regular
Start Date
2025-09-29
Schedule
Full time
Organization
Bottega Veneta Inc.
$41k-75k yearly est. Auto-Apply 5d ago
GUCCI Senior Client Advisor - Legacy West
Kering 3.8
Kering job in Plano, TX
Role Mission
As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.
You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.
Key Accountabilities
Team
Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
Assist in the development and growth within your team;
Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
Attract new clients by being a Brand Ambassador through networking within the community;
Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
Support the daily operations of the store when management is not present;
First point of contact should a difficult client issue arise.
Key Requirements
Sales management experience in retail, luxury retail, or service-related industry preferred;
Bachelor's Degree in a related field is preferred;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage competing priorities in a fast-paced environment;
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully
People Enabler
Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
Build
Continuous Learner
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/V
Job Type
Regular
Start Date
2026-01-31
Schedule
Full time
Organization
Gucci America Inc.
$41k-74k yearly est. Auto-Apply 8d ago
GUCCI Senior Client Advisor - Legacy West
Kering Group 3.8
Kering Group job in Plano, TX
If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.
You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.
Key Accountabilities
Team
* Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
* Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
* Assist in the development and growth within your team;
* Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
* Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
* Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
* Attract new clients by being a Brand Ambassador through networking within the community;
* Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
* Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
* Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
* Support the daily operations of the store when management is not present;
* First point of contact should a difficult client issue arise.
Key Requirements
* Sales management experience in retail, luxury retail, or service-related industry preferred;
* Bachelor's Degree in a related field is preferred;
* Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
* Ability to manage competing priorities in a fast-paced environment;
* Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
* Industry awareness and strong business acumen;
* Strong verbal and written communication skills and excellent organizational skills;
* Passion for the Fashion Industry;
* Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
* Execute the mission of the role with a Radically Client-Centric mindset;
* Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
* Be Relentlessly Creative and approach challenges with an innovative mindset;
* Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
* Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
* Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
* Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
* Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
* Builds trust-based relationships across boundaries and encourages collaboration
* Adapts own style to communicate impactfully
People Enabler
* Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
Build
Continuous Learner
* Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
* Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
* Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
EOE M/D/F/V
Job Type
Regular
Start Date
2026-01-31
Schedule
Full time
Organization
Gucci America Inc.