Kering Americas Inc jobs in Troy, MI - 6 jobs

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear. Job Description We are currently seeking an Assistant Store Director who will report to the Store Director as part of our dynamic team. ROLE You will lead the Department Manager and store sales team to meet and exceed all sales goals and KPI's. You will also be responsible for promoting brand engagement to customers, in order to guarantee the quantitative and qualitative goals assigned. MISSION * Ensure professional growth and training of the staff with a coaching approach * Define targeted quantitative and qualitative goals and ensure they are achieved * Assist the SD in overseeing floor coverage, driving sales, visual merchandising, customer service and operational functions within the store * Be the training ambassador for all training needs * Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty PROFILE * Significant experience in the sale of luxury goods or retail * 2 to 4 years of successful experience in a managerial retail position * Excellent time management skills * Bachelor's Degree preferred * Knowledge of Concur expense reporting is a plus Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Job Type Regular Start Date 2025-12-01 Schedule Full time Organization YSL America Holding Inc.

We are currently seeking a Sales & Client Advisor (Keyholder) who will report to the Store Director. YOUR OPPORTUNITY The Sales & Client Advisor (Keyholder) is to aid management in ensuring opening and closing procedures are performed correctly according to company's policies. Provide customers with top quality service by meeting their needs and expectations. Job Description HOW YOU WILL CONTRIBUTE General Responsibilities * Achieve sales goals * Opening and closing of the store * Ensure stockroom is organized and is set up properly so staff can easily access merchandise * Assist management in overseeing day-to-day operations of store * Work towards balanced strengths in sales, operations, merchandising and personnel management * Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff * Ensure that Customer complaints and feedback are handled appropriately and in a timely manner * Support/follow/implement/enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary * Enforce all sustainability policies that are implemented by the company both locally and globally Stock, Inventory & Loss Prevention Management: * Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution * Cash Registers & Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits Visual Management: * Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company's standards * Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed Store Maintenance Management: * Oversee daily cleaning and physical up-keep of the inside and outside the store * Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property * Ensure proper levels of supplies are on hand at all times WHO YOU ARE * 3+ years of experience in a similar role, preferably within other retail or fashion companies * Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written) * Proven ability to drive results in a selling role; exceeding individual and store goals * Commercial awareness and strong business acumen through a genuine passion for the fashion industry * Strategic vision in order to develop the business and high level of personal performance WHY WORK WITH US? This is an exciting opportunity to join Balenciaga's Troy Somerset Mall team as a Sales & Client Advisor (Keyholder) who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. DIVERSITY COMMITMENT Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company. Job Type Regular Start Date 2025-12-05 Schedule Full time Organization Balenciaga America Inc.

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace. Key Accountabilities Business Leader * Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability; * Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance; * Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met; * Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches; * Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support; * Communicate company set KPI's and identify strategies to ensure performance standards are met; * Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment; * Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results; * Proactively follow current competitors and fashion trends, industry news and new innovations in technology. Performance and Talent Management * Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback; * Oversee performance check in process for all store employees and establish goals; * Identify and create action plans, building development plans for all employees; * Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping; * Ensure a consistent and branded onboarding experience for all new hires; * Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service; * Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution. Client Development * Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients; * Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events; * Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty; * Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team; * Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Operations * Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures; * Monitor store expenses and maintain store operating budget while aiming to reduce overall cost; * Ensure timely submission of accounts payable invoices and cash disbursement polices; * Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target; * Oversee the processing of daily incoming and outbound merchandise requests and shipments; * Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees; * Support and maintain visual merchandising standards set by the Worldwide headquarters; * Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters; * Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures. Key Requirements * Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry; * Bachelor's Degree in a related field is preferred; * Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; * Proven ability to drive positive customer experiences that build loyalty and deliver measurable results; * Ability to manage competing priorities in a fast-paced environment; * Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; * Industry awareness and strong business acumen; * Strong verbal and written communication skills and excellent organizational skills; * Passion for the Fashion Industry; * Flexibility to work a retail schedule which will include evenings, weekends, and holidays. Key Pillars for Ways of Working * Execute the mission of the role with a Radically Client-Centric mindset; * Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; * Be Relentlessly Creative and approach challenges with an innovative mindset; * Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. Key Behaviors to Amplify What We Do Explore Considerate Thinker * Sees the big picture and understands how own actions and decisions impact others and the organization as a whole Solutions Developer * Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions Deliver Accountable Achiever * Actively gets things done, raising the bar for performance, and taking accountability for own actions Agile Advocate * Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals Connect Connection Builder * Builds trust-based relationships across boundaries and encourages collaboration * Adapts own style to communicate impactfully People Enabler * Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness Build Continuous Learner * Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort Talent Builder * Provides constructive and on-going feedback, coaches and helps others to achieve their full potential Work Authorization * Qualified candidates must have the proper work authorization to work in the United States Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Benefits include: * Medical * Dental * Vision * Paid Time Off (PTO) * 401K Job Type Regular Start Date 2026-01-31 Schedule Full time Organization Gucci America Inc.

Role Mission As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships. Key Accountabilities Client Journey Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely. Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations. Develop client base by recruiting new clients and developing existing ones. Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant. Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them. Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.). Sales Excellence Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely. Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. Select the right products matched to client needs and benefits and effectively use cross and upselling techniques. Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities. Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience. Guide and inspire the client to make the best possible decision to buy the right product. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions. Brand & Product Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions. Proactively attend trainings to gain insights on product knowledge. Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients' segmentation to come up with the best possible solutions for our clients. Combines styling knowledge with the ability to offer products to best serve the client. Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude. Operational Excellence Actively participate in all store operations such as stock maintenance, stock inventories, etc. Adhere to all policies and procedures with a focus on loss prevention and operational excellence. Accurately process all POS transactions and ensure accurate capture of client information. Contribute to upholding the visual display of all products following Gucci visual standards. Follow Company grooming guidelines at all times and according to Gucci standards and policies. Ensure optimal levels of products on the sales floor in line with corporate policies and procedures. Manage general store administration and functionality. Key Requirements 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues. High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues. Flexibility to work a retail schedule which will include evenings, weekends, and holidays. Deep knowledge about and passion for fashion and luxury. Excellent commercial awareness and client attitude. High flexibility and ability to adapt to different clients and complex situations. Strong communication skills. Ability to work in a fast-moving and dynamic environment. Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V Job Type Fixed Term (Fixed Term) Start Date 2026-01-03 Schedule Full time Organization Gucci America Inc.

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships. Key Accountabilities Client Journey * Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely. * Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. * Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations. * Develop client base by recruiting new clients and developing existing ones. * Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant. * Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them. * Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.). Sales Excellence * Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely. * Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. * Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. * Select the right products matched to client needs and benefits and effectively use cross and upselling techniques. * Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities. * Maintain a "One-Gucci-Client" perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience. * Guide and inspire the client to make the best possible decision to buy the right product. * Foster open and constructive communication with team members, being always collaborative and proposing effective solutions. Brand & Product * Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions. * Proactively attend trainings to gain insights on product knowledge. * Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients' segmentation to come up with the best possible solutions for our clients. * Combines styling knowledge with the ability to offer products to best serve the client. * Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude. Operational Excellence * Actively participate in all store operations such as stock maintenance, stock inventories, etc. * Adhere to all policies and procedures with a focus on loss prevention and operational excellence. * Accurately process all POS transactions and ensure accurate capture of client information. * Contribute to upholding the visual display of all products following Gucci visual standards. * Follow Company grooming guidelines at all times and according to Gucci standards and policies. * Ensure optimal levels of products on the sales floor in line with corporate policies and procedures. * Manage general store administration and functionality. Key Requirements * 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting. * Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues. * High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues. * Flexibility to work a retail schedule which will include evenings, weekends, and holidays. * Deep knowledge about and passion for fashion and luxury. * Excellent commercial awareness and client attitude. * High flexibility and ability to adapt to different clients and complex situations. * Strong communication skills. * Ability to work in a fast-moving and dynamic environment. Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V Job Type Fixed Term (Fixed Term) Start Date 2026-01-03 Schedule Full time Organization Gucci America Inc.