Patient Access Representative jobs at Kettering Health Network - 34 jobs

Job Details Kettering Health Preble| Eaton | Resource| Varied Shift Responsibilities & Requirements 's major duties include, but are not limited to the following: Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts Ensuring that payer sources and payment arrangements and options have been discussed Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: Previous registration or scheduling experience strongly preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge Demonstrated competency in working in teams and ability to effectively communicate with all levels Ability to learn site specific patient processing software. Computer literate and very strong with Microsoft Office Suite. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Flexible schedule to fit staffing needs. Education: High school diploma required One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Patient Access Liaison II, ER/L&D WADSWORTH HOSPITAL Part-Time, 16hrs/week 3pm-11:30pm Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma or equivalent b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Ability to function in a fast-paced and complex clinical environment. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). c. Demonstrates communication, organizational and interpersonal skills. d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations. e. Possesses problem solving skills and ability to recommend solutions f. Ability to document registration information in designated computer software applications in a timely and accurate manner. g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment. i. Demonstrates knowledge of all departmental downtime applications and processes. j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison/Call Center Rep Full-Time Days, Clinical Access Center Potential Opportunity to work from home after 30-60 day onsite training Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Contact or call center experience preferred. c. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a) Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b) Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c) Demonstrates communication, organizational and interpersonal skills. d) Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e) Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f) Attentiveness to detail. g) Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety. h) Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement i) Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours depending on location b. Work weekends, evenings, and holidays as assigned c. Reliable Transportation required d. Ability to adjust work hours to meet business demands as required Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison I Status/Hours: Part Time - 20 Hours Weekly 95 Arch/COE Variable Depending on Operational 6A-5P Patient Access Schedule: Rotational Saturday; No Holidays; Can be mandated COE (Center of Excellence, 95 Arch St) Part-Time, 20hrs/week Benefit Eligible Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c. Demonstrates communication, organizational and interpersonal skills. d. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e. Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f. Attentiveness to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison II, ER/L&D WADSWORTH HOSPITAL Full-Time, 3pm-11:30pnm $1500 Hire On Bonus Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma or equivalent b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Ability to function in a fast-paced and complex clinical environment. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). c. Demonstrates communication, organizational and interpersonal skills. d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations. e. Possesses problem solving skills and ability to recommend solutions f. Ability to document registration information in designated computer software applications in a timely and accurate manner. g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment. i. Demonstrates knowledge of all departmental downtime applications and processes. j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

PATIENT ACCESS LIAISON II, ER/L&D FULL-TIME DAYS, 9:30AM-6:00PM e/o weekend-holiday rotation Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma or equivalent b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Ability to function in a fast-paced and complex clinical environment. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). c. Demonstrates communication, organizational and interpersonal skills. d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations. e. Possesses problem solving skills and ability to recommend solutions f. Ability to document registration information in designated computer software applications in a timely and accurate manner. g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment. i. Demonstrates knowledge of all departmental downtime applications and processes. j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison Status/Hours: FT Variable Days Central Registration Patient Access Schedule: Earliest shift possible 515a-145p/ Latest shift possible 930a-6p/ Rotational Saturdays/ No Holidays/ Can be mandated Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c. Demonstrates communication, organizational and interpersonal skills. d. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e. Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f. Attentiveness to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison II, ER/L&D Full-Time 5:30pm-6:00am e/0 weekend-holiday rotation $1500 Hire On Bonus Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma or equivalent b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Ability to function in a fast-paced and complex clinical environment. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). c. Demonstrates communication, organizational and interpersonal skills. d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations. e. Possesses problem solving skills and ability to recommend solutions f. Ability to document registration information in designated computer software applications in a timely and accurate manner. g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment. i. Demonstrates knowledge of all departmental downtime applications and processes. j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Patient Access Liaison II, ER/L&D Full-Time, 5:30pm-5:30am e/o weekend-holiday rotation $1500 Hire On Bonus Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma or equivalent b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Ability to function in a fast-paced and complex clinical environment. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). c. Demonstrates communication, organizational and interpersonal skills. d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations. e. Possesses problem solving skills and ability to recommend solutions f. Ability to document registration information in designated computer software applications in a timely and accurate manner. g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment. i. Demonstrates knowledge of all departmental downtime applications and processes. j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Job Details Kettering Health Troy | Troy| Part-Time | Second Shift Responsibilities & Requirements 's major duties include, but are not limited to the following: Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts Ensuring that payer sources and payment arrangements and options have been discussed Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: Previous registration or scheduling experience strongly preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge Demonstrated competency in working in teams and ability to effectively communicate with all levels Ability to learn site specific patient processing software. Computer literate and very strong with Microsoft Office Suite. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Flexible schedule to fit staffing needs. Education: High school diploma required One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Kettering Health Soin /Beavercreek /Part Time /Weekends Responsibilities & Requirements 's major duties include, but are not limited to the following: Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts Ensuring that payer sources and payment arrangements and options have been discussed Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: Previous registration or scheduling experience strongly preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge Demonstrated competency in working in teams and ability to effectively communicate with all levels Ability to learn site specific patient processing software. Computer literate and very strong with Microsoft Office Suite. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Flexible schedule to fit staffing needs. Education: High school diploma required One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Summa Health Medical Group 1 Park West Blvd, Suite 330 Akron, OH 44320 Full-Time Days / Monday - Friday Schedule / Benefits Eligible $1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments Minimum Qualifications: 1. Formal Education Required: a. High School diploma or equivalent b. Post High-School level coursework in healthcare or related field preferred 2. Experience & Training Required: a. One (1) year of experience in a Medical Office/Registration/Billing setting to include: i. Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff. ii. Experience working with an Electronic Health Record (EHR) system b. Computer experience - proficiency in MS Word, Excel, PowerPoint preferred 3. Other Skills, Competencies and Qualifications: a. Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services b. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment c. Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records d. Ability to perform in a team-based environment e. Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel f. Excellent communication skills and demonstrated ability to work independently and within a team g. Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity h. Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments i. Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability j. Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently b. Prolonged sitting. Equal Opportunity Employer/Veterans/Disabled $19.23/hr - $23.08/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Summa Health Medical Group 95 Arch Street Akron, OH 44304 Full-Time Days / Monday - Friday Schedule / Benefits Eligible $1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments Minimum Qualifications: 1. Formal Education Required: a. High School diploma or equivalent b. Post High-School level coursework in healthcare or related field preferred 2. Experience & Training Required: a. One (1) year of experience in a Medical Office/Registration/Billing setting to include: i. Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff. ii. Experience working with an Electronic Health Record (EHR) system b. Computer experience - proficiency in MS Word, Excel, PowerPoint preferred 3. Other Skills, Competencies and Qualifications: a. Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services b. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment c. Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records d. Ability to perform in a team-based environment e. Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel f. Excellent communication skills and demonstrated ability to work independently and within a team g. Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity h. Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments i. Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability j. Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently b. Prolonged sitting. Equal Opportunity Employer/Veterans/Disabled $19.23/hr - $23.08/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Job Details System Services | Miamisburg | Full-Time | First Shift Responsibilities & Requirements This network-service position, under the direction of the Pre-Access Manager, Kettering Health, is responsible to facilitate the patient intake process by performing accurate data entry of patient demographic and insurance information for patient's observation/inpatient services. The Representative reviews/verifies insurance benefits and notifies payers of observation and inpatient stay when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact this position has on KH denials. The representative provides exceptional customer service to our patients, providers and all other departments and is always expected and required to be exhibited. Demonstrates through behavior Kettering Health's mission, vision and services standards as outlined in the organization's training while adhering to department policy and HIPAA regulations. Subject matter expert with maintaining competence and using critical thinking skills to promptly resolve consumer inquires within assigned functional area(s). Always demonstrates successfully to resolve customer inquiries Surpasses and adheres to all established workflows, scripting, and department greetings Create exceptional customer experience by setting proper expectations and consistently following through with end- users Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s) Consistently demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, Pre-Access colleagues, and leaders Exceeds individual key department performance objectives such as quality assurance and productivity. Subject matter expert in knowledge of Pre-Access and Kettering Health offerings to provide exceptional services Always handles sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution. Perform other duties as assigned by department leaders Preferred Qualifications QUALIFICATIONS AND EXPERIENCE: High school diploma College degree preferred in finance or healthcare field Previous registration or billing experience preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge SME (Subject matter expert) with Insurance plans and processes SME with Insurance portals and websites Demonstrated competency in working in teams and ability to effectively communicate with all levels Computer literate and very strong with Microsoft Excel, Outlook, and Word while maintaining updates through email and Teams. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Exceeds Quality Assurance scores, and productivity SME with insurance response history (deductible, co-insurance, co-pay and out of pocket) and EPIC Estimator tool ability to perform as a collaborative team member. Fully trained in pre-registration Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Monday-Thursday 8:00am-5:00pm, Friday 8:00am-12:00pm Full Time/36-Hour Week Akron Campus Center for Dental Health Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: This position serves as a liaison between the Dental Clinic providers, including residents, and payers, the hospital, and patients. This role's responsibilities include hospital and payer privileging, credentialing and enrollment, to ensure compliant revenue cycle activities. Additionally, this role serves as the gatekeeper for payer information and maintains accurate records and repositories of effective dates, contracted payers, and plan information.. Formal Education Required: * High school diploma or equivalent. * Associate degree preferred Experience & Training Required: * Three (3) years' experience in provider credentialing, managed care, physician office, and/or other healthcare-related environment to include experience with dental insurance verification, front-desk registration duties or related medical office roles, and experience working with an Electronic Health Record (EHR) system preferred. * Working knowledge of dental/medical billing procedures, computers, calculators, and other equipment used in Financial Services. Other Skills, Competencies and Qualifications: * Knowledge of medical or dental terminology and CDT codes. * Demonstrated understanding of the variations in insurance plans and requirements. * Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high demand medical environment. * Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using health plan web sites. * Excellent organizational and communication skills. * Ability to work independently and productively as part of a team to reach decisions and solve problems * Good analytical skills necessary for problem solving. * Ability to maintain confidentiality of patient, employee, and financial information. * Ability to interact with populations of patients with an understanding for their needs of self-respect and dignity. Level of Physical Demand: * Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently. Equal Opportunity Employer/Veterans/Disabled $22.61/hr - $27.14/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Summa Health Medical Group 3780 Medina Road Medina, OH 44256 Full-Time Days / Monday - Friday Schedule / Benefits Eligible $1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments Minimum Qualifications: 1. Formal Education Required: a. High School diploma or equivalent b. Post High-School level coursework in healthcare or related field preferred 2. Experience & Training Required: a. One (1) year of experience in a Medical Office/Registration/Billing setting to include: i. Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff. ii. Experience working with an Electronic Health Record (EHR) system b. Computer experience - proficiency in MS Word, Excel, PowerPoint preferred 3. Other Skills, Competencies and Qualifications: a. Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services b. Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment c. Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records d. Ability to perform in a team-based environment e. Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel f. Excellent communication skills and demonstrated ability to work independently and within a team g. Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity h. Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments i. Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability j. Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality 4. Level of Physical Demands: a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently b. Prolonged sitting. Equal Opportunity Employer/Veterans/Disabled $19.23/hr - $23.08/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Job Details System Services | Miamisburg | Full-Time | Varied Shift Responsibilities & Requirements duties include, but are not limited to the following: Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures This position requires working with patients and other callers in response to both hospital and physician billing questions The position also requires a working knowledge of all insurance payers to answer patient questions This position also requires a high level knowledge of the types of hospital and professional services Strong understanding about how denials impact the service related to the patient's benefit/coverage plan. Performs other duties as assigned Preferred Qualifications Job Requirements High school Diploma 3 years Previous experience in hospital or physician Previous experience in patient accounting, medical billing, & medical terminology Associate's degree Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Kettering Health Suport Services | Miamisburg | Full-Time | First Shift Responsibilities & Requirements Knowledge and Skills Required: Demonstrates through behavior Kettering Health's mission, vision, and service standards as outline in the organization's training. Attention to detail and ability to take initiative and resolve inquiries and issues. Ability to listen and document notes simultaneously. Maintains high energy and positive attitude. Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, colleagues and leaders. Ability to remain calm under pressure and understand the needs of the customer. Ability to read, analyze, and interpret verbal and written instructions. Displays a desire to continuously learn, improve service delivery, and work in a team environment. Demonstrates regular, consistent and punctual attendance. Adhere to all established workflows, scripting, and department greetings. Achieves individual key department performance objectives such as quality assurance and productivity. Qualification and Experience: High School Diploma or equivalent Must have the ability to perform as a collaborative team member. Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner. Ability to follow directions, accept orders and perform repetitive task. Demonstrate competency in working with a team and ability to effectively communicate with all levels. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details System Services | Miamisburg | Full-Time | First Shift Responsibilities & Requirements Knowledge and Skills Required: Demonstrates through behavior Kettering Health's mission, vision, and service standards as outline in the organization's training. Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area. Adheres to all established workflows, scripting, and department greetings. Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users. Continuously achieves key department performance objectives such as quality assurance and productivity. Handles sensitive matters courteously and with professionalism. When appropriate, can escalate to leadership for proper awareness and/or resolution. Demonstrates consistent and punctual attendance. Upholds high energy and positive attitude, even when under pressure. Adapts quickly to change and balances multiple priorities in a fast paces environment. Thoroughly documents all interactions and consistently update consumer records in relevant technology system. Exhibits a desire to continuously learn, improve service delivery, and work in a team environment. Ability to schedule for multiple department/service areas in all hospital/ outpatient departments Ability to schedule various testing including but not limited to procedural scheduling including anesthesia cases. Perform other duties as assigned by department leaders. Qualifications and Experience: High School Completion or equivalent Previous clerical / physician office training Epic/EMR 1 Year experience Medical Terminology Computer Literate with strong knowledge of Microsoft Office products Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner. Previous registration or scheduling experience preferred. Excellent written and verbal communication skills Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.