Vice President, Service Operations
Kettler Enterprises, Inc. job in McLean, VA
Under the direction of the Senior Vice President of Service Operations, the Vice President of Service Operations is responsible for oversight of all maintenance operations for a portfolio of assigned communities to achieve key performance metrics. The VP of Service Operations is also responsible for providing leadership and oversight of a team of Regional Service Managers to ensure successful execution of capital projects on both the Kettler-owned and the third-party portfolio. This position will assist in the development and implementation of policies and procedures to maximize the impact of KETTLER's maintenance operations including the roles and responsibilities of the RPMs and Maintenance Managers on site. This role will focus on the east cost, mainly from the DMV region to south Florida and will require approximately 20% - 25% travel.
Responsibilities
Responsibilities:
Maintenance Operations:
Lead process of scoping, bidding, negotiating and managing centralized contracts for maintenance and projects including turnover, landscaping, pools, and HVAC
Inform vendor selection process and assist in expanding the preferred vendor list
Evaluate and optimize the process of evaluating candidates for all service-related positions including RMMs, service managers and technicians
Evaluate the training needs of service personnel, scheduling or performing the necessary training including technical skill and process training to include turnover, inventory control, trade skills, safety, and developing bid specifications
Lead program to mentor and develop service team members, performing assessments as requested or on an annual basis
Create, implement, and monitor an inventory control system for maintenance supplies
Support enhancement of on-going property preventative maintenance programs and rollout and training of new software platform.
Review and optimize process for maintaining a library of material suppliers, current labor laws, equipment rental rates, and qualified subcontractors by category
Audit and evaluate turnover procedures recommending and ensuring consistency in materials, supplies, final product, vendors and cost reduction
Provide leadership over risk mitigation efforts including all regulatory, lender, AHJ and safety inspections with RPMs, RMMs, Property and Service Managers. Monitor and ensure proactive compliance with NSPIRE and AHJ housing inspection.
Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment available
Lead and support a team of Regional Maintenance Managers and Maintenance Managers with troubleshooting or maintenance repair if needed
Responsible for all Performance Management activities for a team of Regional Maintenance Managers
Capital Project Execution:
Provide leadership for capital improvement process including, anticipating and recommending capital investment and reviewing multi-year capex budget plans.
Analyze existing condition at properties, aiding in the preparation and maintenance of a rolling 5-year capital and major project expense plan
Oversight responsibilities for General Contractor sourcing and selection
Will be accountable to the achievement of Asset Goals and objectives along with matrixed accountability to Asset Management
Oversee the process to develop specifications, scopes of work and bids for major projects as needed
Track and control project schedule while achieving completion under budgetary constraints
Oversee the execution of all contracts and obtain necessary permits and licenses for work completed
Qualifications
Qualifications:
Minimum of 15 years' experience in Maintenance/Engineering/Service multifamily property management including 10 years of supervisory experience is required
Must have experience working in, or leading employees responsible for Central Plants, Water Source Heat Pumps, VRF Systems, vertical transportation and other complex mechanical systems
Must have strong functional knowledge of all major building systems and experience with maintenance, renovations and new construction of multi-family construction.
Bachelor's degree in a related discipline is required
Bachelor's degree ideally in a Construction or Engineering discipline is preferred
Excellent communication skills and project management skills
Strong technical background with significant experience simultaneously managing multiple construction projects. Strong proven track record of bringing construction projects in on time and within budget
Understanding of various contract delivery models including: Pre-Construction Agreements, Early Release contracts, Design Build, Design Assist, and Guaranteed Maximum Price
Effective communication skills ranging from providing presentations to executives and clients, motivating direct reports, and inspiring line-associates through appropriate onsite field presence
Proficiency in the Microsoft Office suite of programs, particularly Excel, as well as proficiency in other software and systems typical in the industry. Experience with Yardi, Banner and HappyCo strongly preferred
Ability to make sound, objective decisions under tight deadlines
Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting/exceeding requirements and expectations
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Auto-ApplyRegional Service Manager
Kettler Enterprises, Inc. job in McLean, VA
Under the direction of the VP of Service Operations, the Regional Service Manager (RSM) is responsible for maintaining, preserving and enhancing a portfolio of a minimum of up to 16 real estate assets to provide the best service possible to the clients, (the property managers, residents, and owners) to ensure operational safety and meet or exceed annual budget projections. The RSM is responsible for developing specifications, scopes of work, bids, and implementing capex projects. RSM ensures compliance of maintenance procedures for apartment turnovers, safety, inventory control, preventative maintenance, and hazardous materials. RSM assists in the professional development of on-site service team members. The RSM will support Area Service Managers (ASM), and on-site Service Managers with general responsibilities, and emergency/disaster situations. This role is focused in the DC/Maryland/Virginia region and primarily responsible for service Tax Credit/Affordable properties.
Responsibilities
Capex Project Management:
Conduct full bi-annual assessments of communities within portfolio and develop five-year capex budget recommendations and work plans.
Communicate in writing anticipated capital needs and maintenance requirements to inform annual budget process. Prepare detailed annual capex budget recommendations and reliable cost forecasts. Advocate for critical projects with ownership and asset management as necessary.
Utilize project management software to develop detailed scopes of work, prepare Requests for Proposal, solicit bids, make award recommendations.
Partner with Procurement Contract Management (PCM) department to ensure proper administration of contracts/projects including obtaining all necessary permits and licenses and vendor selection and compliance.
Provide leadership and project management oversight to ensure successful implementation for annual capex and other major projects.
Maintain detailed files and records of capex projects, warranties and related documentation.
Service Operations Performance:
Conduct full bi-annual assessments of communities within portfolio using digital inspection tools to ensure safe and efficient community operations, successful achievement of performance standards and compliance with KETTLER policy and procedures.
Monitor ongoing property preventative maintenance programs and recommend practices to ensure efficient and proactive community upkeep.
Utilize digital tools to monitor Key Performance Indicators for Service Division at portfolio and community level. Support on-site teams with training, coaching and direction to deliver service excellence.
Audit and evaluate turnover procedures recommending and ensuring consistency in materials, supplies, final product, vendors and cost reduction.
Conduct periodic audits and inspections of storage rooms, paint rooms, central plants, maintenance shops, mechanical rooms, property inventory and other operational logs - Refrigerant, Appliance replacement, carpet replacement, boiler and generator, etc.
Conduct routine property safety inspections with Property/Service Managers and RPMs to help resolve safety situations, audit asbestos/lead compliance, and participate in corporate safety committee.
Support communities with all County, City, HUD, VHDA, and Bank inspections. Provide leadership and direction to prepare for successful inspections and make prompt correction of any noted deficiencies.
Review annual property inspections for Fire Life Safety, elevators, generators, boilers, pools, etc to verify proper compliance and prompt deficiency repairs.
Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment available. Create and maintain, a safety-first culture with all team members.
Assist properties with Ownership Requests as needed.
Service Contract and Budget Management:
Monitor service vendor performance against contract expectations and provide consistent feedback to community, vendor and division leadership.
Assist Regional Property Manager and on-site teams to properly scope and establish new service contracts for maintenance related services.
Assist Regional Property Manager(s), Property Managers and Service Managers with the development of annual community budgets. Review community financial performance and recommend opportunities for improvement.
Support regional contracting initiatives to centralize service contracts, improve service delivery and leverage portfolio value.
Organization:
Inform service vendor selection process and review preferred vendor
Maintain plan sets, O&M and warranty, inspection records and other relevant documentation for communities according to company retention policies.
Assist with updating and maintaining the Policy and Procedure Manual specifically as it pertains to service operations.
Ensure personal and portfolio team member compliance with environmental certifications such as refrigerant, lead base paint, asbestos and mold renovations/repairs.
Due Diligence and Portfolio Expansion:
Assist with Due Diligence Inspections and unit walks for acquisition and disposition of properties within the KETTLER management portfolio.
Coordinate vendor/contractors/consultants to support Due Diligence process.
Complete summary report of findings and recommendations.
Support on-boarding efforts for new properties including vendor setup, contracting, team training and establishment of KETTLER policy and procedures.
Training:
Evaluate and provide guidance for the training of Service Managers and other service team members regarding turnover process, inventory control, trade skills, safety, developing bid specifications, KETTLER-required software applications and other required job skills.
Interview candidates for Service Manager and Service Tech positions and provide recommendations to hiring managers.
Coach and mentor service team members; and ensure service team members adhere to company policies and procedures and performance standards.
Attend and participate in monthly safety meetings that are taking place at the properties.
Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment
Ensure service team compliance with EPA CFC Certification requirements.
All other duties as assigned.
Qualifications
10+ years related technical, multi-family and multi-site residential maintenance experience required, including 5+ years of staff supervisory/management experience.
Vocational/Technical diploma desired, along with industry/technical certifications (e.g. HVAC, EPA, etc.); bachelors' degree preferred.
Universal CFC Certification required.
Must possess expertise in troubleshooting, Plumbing, Electrical, Carpentry, Appliance Repairs, VFD'S Boilers/Chiller, Cooling Tower, VAV boxes, Read Blueprints and HVAC (Heat Pumps, Water Source Heat Pumps, Gas/Electric Furnaces and Water Heaters).
Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant. mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance.
Outstanding computer skills required, including proficiency with Microsoft Office suite (Word, Excel, Project, PowerPoint, etc.), Yardi, internet knowledge and ability to research.
Outstanding reading and writing skills required (fluency in English), along with prior experience in interpreting building schematics, blueprints, design and construction documents, writing policies, etc.
Ability to evaluate contractor proposals for feasibility and cost reasonableness
Outstanding interpersonal, communication and speaking skills required.
Ability to collaborate with others, deliver presentations, and build relationships at all levels, including maintenance employees, on-site management, property ownership and corporate staff.
Extensive experience and familiarity with affordable housing requirements (HUD, REAC etc.), including serving in a lead capacity with preparation and compliance.
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes
Strong leadership, drive and initiative.
Outstanding organizational planning and time management skills, including the ability to manage and prioritize multiple projects and priorities.
Adept at leading projects, managing deliverables, pulling teams together and facilitating effective collaboration to achieve successful outcomes.
While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds independently and occasionally move up to 100 pounds or more with assistance.
Must have reliable transportation, unrestricted driver's license and insurance, and ability to meet both attendance/punctuality requirements as well as travel between work sites that are geographically distributed in the Washington, DC metropolitan area.
The above-referenced position summary is a guideline designed to present an overview of the job duties and is not intended to be a comprehensive list of responsibilities and requirements.
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Auto-ApplyAssociate
Columbia, MD job
Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
About You
As a real estate sales professional, you will collaborate on the daily operation of the team's business, expanding your knowledge in all aspects of commercial leasing, marketing, and sales - not to mention a unique combination of financial and research skills. Opportunities for long-term growth are possible and encouraged. Ultimately, you bring a passion for real estate, strong intellectual capabilities, and demonstrated ability to work independently as well as part of a collaborative team.
In this role, you will…
Updating market reports for clients
Coordinate with our marketing team about maintaining and updating our listing databases (Costar, LoopNet, website)
Reviewing eblasts and social media posts
Tracking lease comps and sale comps
Continuously track market conditions, rental rates, availability, and absorption trends
Quarterly update report write-ups
Prospecting for Tenant Representation and Landlord Representation opportunities
Proactively identify and engage potential tenants and landlords requiring industrial/warehouse space.
Build and maintain a pipeline of leads through cold calling, networking, referrals, and industry events.
Research and target companies in industries with high demand for warehouse and distribution space (e-commerce, logistics, construction suppliers, manufacturing, data center support).
Set meetings with Landlord's in the market to discuss listing opportunities
Manage the end-to-end leasing process:
Drafting RFPs and LOIs
Coordinating/conducting property tours
Reviewing lease documents with legal teams
Negotiating deal terms
Build Relationships
Develop and maintain strong relationships with property owners, developers, institutional investors, and corporate occupiers.
Partner with colleagues across service lines (capital markets, property management, project management) for cross-selling opportunities.
Stay active in local business associations, chambers of commerce, and industrial trade groups.
Maintain accurate client data and pipeline in CRM platform
What you'll bring
Strong interpersonal skills
Market knowledge of industrial assets (distribution centers, flex/warehouse, cold storage, outdoor storage)
Financial acumen and ability to analyze lease economics
Self-starter mentality with high business development drive
Professional networker and relationship-builder
Ability to work on a team
College grad with business or real estate focus
Ability/willingness to drive frequently for tours and prospecting =
References or recommendations encouraged
Possesses or are working on obtaining an MD real estate license.
Benefits
Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term/long-term disability. Employees are able to enroll in our company's 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually. Certain senior-level roles are eligible for unlimited time off. Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) of paid parental leave will also be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law.
Pay Range
Pursuant to local law, Colliers is disclosing the following information:
Area/Location Specific:
Columbia, MD
100% commission based
Our compensation ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all national locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training."
#LI-IL1
#LI-Onsite
Make your next move an expert one and
join us
as we lead the industry into the future.
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
Applications will be accepted on an ongoing basis.
Direct applicants only please, no agencies.
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.
Auto-ApplyValuation Specialist
Washington, DC job
Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
About you
An enterprising, enthusiastic and collaborative team player, you have the expertise and ability to bring fresh ideas and create impactful work that helps clients grow and thrive. You embrace new approaches and challenges to help you lead the industry into the future.
You have experience in commercial real estate providing high-quality property valuations. You enjoy providing service excellence to clients and leverage technology to make yourself more efficient. Company culture is important to you, and you work to grow your relationships and share your ideas to create better processes and procedures.
As Valuation Specialist, you will be focused on producing thorough reports, fostering relationships, and finding strong solutions for clients. Each day, you will promote and advocate for the Colliers' brand in the market, articulating our value to clients through superior customer service.
In this role, you will…
Execute valuation and appraisal assignments
Communicate with clients to foster new and existing client relationships. Demonstrate an ability to originate new client relationships.
Collaborate with other team members across geographies to deliver exceptional client service and results.
Review industry surveys and benchmarks, as well as economic and demographic trends.
Assist with preparing and presenting the results of our analysis clearly and concisely.
What you'll bring
2-3 years of related work experience. CRE experience/ background is required.
Active Certified General Real Estate Appraiser license or pursuing this.
Bachelor's degree. Advanced appraisal class curriculum completion preferred.
Team player mentality with excellent communication skills.
#LI-JM1
Pursuant to the laws regarding job postings in Washington DC Colliers is disclosing the following information:
Approximate Salary Range for this Role: Commission Based
Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company's 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave, along with twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) for paid parental leave which will be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law.
Bonus
This position is eligible for an annual bonus, based on company and individual performance.
Make your next move an expert one and
join us
as we lead the industry into the future.
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
Applications will be accepted on an ongoing basis.
Direct applicants only please, no agencies.
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.
Auto-ApplyResident Occupancy Specialist-Part-Time
Washington, DC job
, Inc.
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description:
The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.
Essential Functions:
Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in-person visits as needed.
Listen to resident requests, concerns and comments, refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre-qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Manage rental payment process.
Prepare recertification and lease renewals, and enter data into tracking system.
Other Responsibilities:
Contribute to cleanliness and curb appeal of the community on continuing basis.
Conduct market surveys and shop competitive communities.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office, phones, parking and office keys.
Code and process invoices and research discrepancies as needed.
Knowledge, Skills and Abilities:
Excellent Customer Service, verbal and written communication (English language) skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Proficiency with Microsoft Office including Word, Excel and MS Outlook
Education & Experience:
High school graduate or GED equivalent
Customer service experience in Property/Hotel/Retail, Sales 1+ year
Experience and proficiency of Microsoft Office
Industry software such as Yardi a plus
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
Maintenance Manager
Kettler Enterprises job in Arlington, VA
KETTLER currently has an opening for a Maintenance Manager at Arbor Heights and The Shell, located in Arlington, VA. If you are a proactive leader that likes to take a leadership role and oversee all maintenance needs, operations, and staff, a KETTLER community is the place for you!
The Maintenance Manager, under the direction of the Community Manager, is responsible for all physical operations and maintaining curb appeal of the apartment community. You will spearhead all preventive and daily maintenance efforts with excellence and the highest level of consideration for a superior customer experience-exceeding targeted resident satisfaction and retention goals.
Responsibilities
Oversee and participate in all maintenance projects including capital improvements.
Coordinate and perform repair of property grounds, apartments, and building exteriors.
Manage maintenance budgets and other administrative tasks.
Direct all property/ground upkeep, preventive care, and maintenance service efforts.
Maintain accurate records for all services performed
Coordinate all contracted services. Monitor vendor performance and ensure compliance with Kettler guidelines.
Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
Conducts Monthly & Quarterly Safety Meetings and monitors direct reports' adherence to Kettler safety guidelines
In-charge of sustaining peak efficiency operation levels for all property components.
Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage.
Contribute to ongoing staff recruitment efforts and skill-building/learning initiatives.
Oversees the maintenance team, while completing related maintenance duties.
Inspects community continuously, recording and correcting deficiencies.
Orders necessary supplies and parts within budgetary guidelines.
Manages make-ready timeline per regional guidelines, keeping down time to a minimum.
Monitors, minimizes, and manages maintenance personnel overtime.
Strives to perform maintenance duties in most cost-effective manner.
Maintains a service-oriented environment by exhibiting a professional appearance and attitude.
Coordinate daily meetings with property manager to provide updates for maintenance projects.
Other duties as assigned.
Qualifications
4+ years of maintenance experience
2+ years supervisory experience
Universal EPA/CFC Certification required
Must possess expertise in troubleshooting, Plumbing, Electrical, Carpentry, Appliance Repairs, VFD'S Boilers/Chiller, Cooling Tower, VAV boxes, Read Blue Prints and HVAC (Heat Pumps, Water Source Heat Pumps, Gas/Electric Furnaces and Water Heaters).
Valid Driver's License and must live with 30 minutes of the property.
Must be responsible for taking calls for after hour's emergency maintenance; including nights and weekends on a rotational basis.
Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
Must carry a cell phone as required for on-call maintenance.
Ability to use a computer.
Excellent English communication skills, both verbal and written.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
Auto-ApplyDesign + Signage Associate
Columbia, MD job
A highly proficient, self-motivated professional who consistently upholds high standards, the Design Associate + Signage independently supports all phases of commercial interior design and signage services. This role demonstrates proficient expertise in space planning, design development, and project administration while delivering creative and insightful solutions that meet or exceed project objectives. A successful candidate can efficiently organize and track project details, clearly communicate with stakeholders, and ensure compliance with code and company standards. Responsible for the provision and support of interior design and signage services in the following areas:
* Enhance leasing efforts with tailored design solutions for prospective tenants
* Deliver innovative interior and signage strategies and maximize asset value and user experience
* Maintain accurate building plans and documentation to support company-wide accessibility
* Provide adaptive design expertise for corporate, development, and redevelopment initiatives as needed.
The Design Associate + Signage actively partners with colleagues and industry experts to identify best practices and emerging trends, while independently resolving routine challenges and escalating complex issues as needed. Proficiency is further shown through effective prioritization, resource management, and the ability to adapt to evolving requirements, ensuring consistent quality and continuous improvement across all design and signage projects.
ESSENTIAL FUNCTIONS:
* Interior Design Services
* Manages and executes all phases of commercial interior design services including space planning, schematic design, design development, construction documentation review, and project administration while adhering to applicable life safety and building code requirements.
* Proactively seeks input at key milestones to ensure clarity and compliance and develops and documents innovative design solutions that consistently exceed project objectives, customer needs, and company standards for quality, schedule and budget.
* Independently organizes, tracks, and reports project information with minimal supervision, while providing regular status updates and critical milestones to internal stakeholders.
* Manages project workflows and resources autonomously, prioritizing tasks, allocating resources efficiently and resolving issues quickly and effectively.
* Collaborate with co-workers and industry experts to identify best practices for impactful workplace environments and emerging design trends which support continuous improvement initiatives.
* Maintains the integrity of square footage data and documentation by effectively applying BOMA standard of measurement, independently resolving typical issues and consulting with others for complex or unusual scenarios.
* Signage Services
* Oversee all aspects of signage project management, including planning, procurement, and coordination of signage solutions such as wayfinding, tenant identification, regulatory, and branding signage.
* Ensure consistency and quality across the property portfolio by managing timelines, resources and stakeholder communications throughout each project phase.
* Ensures all signage design and installation methods comply with relevant codes, regulations and company standards while routinely consulting with internal and external teams for interpretation of complex or evolving requirements.
* Independently organizes, tracks, and reports project information with minimal supervision, while providing regular status updates and critical milestones to stakeholders.
* Maintains clear and timely communication with stakeholders, resolving most project issues independently and escalating critical information when broader organizational objectives or significant challenges are involved.
* Coordinates review and feedback process for signage deliverables, independently addressing routine comments and involving key internal and externals stakeholders for feedback that may impact project scope, budget or compliance.
* As-Existing Record Management
* Maintain up-to-date and accurate as-existing building plans, ensuring all modifications and updates are properly documented and accessible.
* Support and enforce compliance with project standards and procedures for Kahua, BIM, and CAD platforms, ensuring all records meet organizational and industry requirements.
* Adhere to, and actively participate in, the development and continuous improvement of data and file management standards and guidelines related to design services.
SECONDARY RESPONSIBILITIES
* Participate in the development and maintenance of process improvement.
* Provide assistance to other departments with special projects as required.
* Represent company culture and promote the company to potential tenants at meetings and industry events.
* Participates in and supports design related professional organizations and community outreach events.
* Perform other job-related duties as assigned.
QUALIFICATIONS:
Education - Bachelor/master's degree in interior design or architecture from a CIDA or NAAB accredited program. Graphic design experience is a plus.
Professional Experience -
* 4-7 years post-graduate professional design related experience within the commercial office industry
* Knowledge and or experience with Building Owners Management Association (BOMA) square foot standard application a plus.
Computer Skills -
* PC proficiency to include, but not limited to, Microsoft Office applications (Word, Excel, Outlook, etc.) and web-enabled applications.
* Proficient working knowledge of Revit and AutoCAD required.
* Proficient working knowledge of InDesign and Photoshop
* Experience with Kahua is a plus.
* Ability to easily adapt to new and changing technology platforms.
Mobility - Travel between locations to physically inspect building site exterior and interior space.
Other Requirements -
* Excellent customer service capability with both internal and external customers as well as various levels of professionals
* Ability to work independently, in a team environment and interact across an organization.
* Skilled in the visual and verbal communication of design.
* Excellent written and verbal communication skills (i.e. adapting to communication styles of others and clearly communicating goals and objectives).
* Demonstrates a high degree of organization, planning, creativity, judgment & time management.
* Willingness and ability to travel to support assigned portfolio.
Pay Range: $75,000 - $90,000
CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.
Loss Prevention Officer (2nd Shift)
Washington, DC job
An icon among Washington, D.C. hotels, the Omni Shoreham has hosted presidents, world leaders and inaugural balls since its inception in 1930. Nestled within one of the city's premier residential and diplomatic neighborhoods, this 13.5-acre resort boasts over 100,000 Sq Ft of meeting and event space, 4.5 acres of pristine gardens, outdoor terraces, outdoor pool and health club truly make this the resort hotel of the Nation's Capital.
The Omni Shroreham Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Shoreham may be your perfect match.
The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention. ($29.00/hour)
Responsibilities
To observe and report on all assignments
Able to keep accurate records and communicate using radio equipment.
Record and report any unsafe conditions while patrolling hotel property.
To ensure protection and preservation of hotel, guest, and employee property.
Maintain professional attitude and appearance.
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow-up with all investigations of crimes committed against property and persons.
Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Other duties as assigned.
Qualifications
Previous experience as a Loss Prevention Officer is strongly preferred.
Must be able to stand and walk for entire shift.
Must be able to communicate effectively by telephone, email, radio and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
First Aid/CPR Certification is preferred.
Must be able to stand & walk for up to 4 hours in length.
Must be able to bend, stoop, squat and stretch to daily task
Must be able to lift items weighing in excess of 15 lbs. routinely.
Must be able to push and pull carts and equipment weighing up to 250 lbs
Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Must be able to remain calm and professional during stressful situations.
Must be able to work overnight shifts, weekends and holidays
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
End of Job Description #IND123
Auto-ApplySenior Analyst, GSE Production
Bethesda, MD job
Department:
Multifamily - Debt
We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities - where people live, work, shop, and play - to life. We are committed to creating meaningful social, environmental, and economic change in our communities.
Department Overview
The Multifamily Finance experts work with correspondents, brokers, and directly with borrowers around the nation to originate loans. Multifamily Finance coordinates with Underwriting, Closing, and Asset Management to close new loans and retain existing clients.
Primary Responsibilities
Inputting and modeling multifamily data and create Narrative Packages for Fannie Mae, Freddie Mac and other capital sources.
Work within DUS Gateway and Freddie Mac OUS systems to upload quote packages.
Assist in organizing all marketing efforts, including writing press releases, create deal ‘tombstones' and coordinating with W&D marketing for client events.
Manage, Maintain, and Update our pipeline report
Responsible for managing production team's salesforce entries for all new and existing loans and clients
Mine clients SREO's for refinance opportunities
Keep up and track all quotes, which would be presented to clients in a debt matrix
Assist production team in tracking deals during underwriting
Conduct property tours as needed
Participate in weekly Production Meetings
Complete Lost Deal information in Salesforce
Prepare Transition Memo on all deals once we have a signed application
Participate in Kick-Off meetings with producer, underwriter and closer for all loans under application
Serve as a liaison between production, underwriting and closing as deals are processed
Interface with clients, mortgage brokers, lenders and other lending participants
Travel required to some industry events, client meetings and property inspections/tours
Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, often in combination with travel
Other skills related to building a career in Multifamily Finance
Perform other duties as assigned
Attendance is generally 8:30 am - 5:30 pm EST Monday through Friday with the ability to work up to 2 of those days remotely
Education and Experience
Bachelor's degree (prefer finance and/or real estate concentration)
2+ years financial analyst experience with commercial real estate owner, broker, appraiser or financial institution.
Multifamily agency experience a plus.
Proficient in MS Word, Salesforce, and SharePoint.
Knowledge, Skills and Abilities
Excellent financial modeling skills including thorough knowledge of MS Excel
Strong written and oral communication skills
Detail oriented, organized and accurate
Ability to handle multiple tasks
Ability to work productively in time sensitive situations
Good concept of financial analysis of income producing real estate
Good organization and analytical skills
Exhibit good teamwork and cooperation
Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
This position has an estimated base salary of $70,000 - $80,000, plus discretionary production incentives. An employment offer is based on the applicant's relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.
#LI-CR1
What We Offer
The opportunity to join one of Fortune Magazine's Great Places to Work winners from 2015-2023
Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program - earn cash rewards and gain access to resources that
promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back - volunteer hours and donation matching
*Eligibility may vary based on average number of hours worked
EEO Statement
We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.
SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at ************, if you have any concerns about information requested during or after the application process.
Fair Chance Hiring
Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.
Auto-ApplyInvestment Analyst
Kettler Enterprises, Inc. job in McLean, VA
The Investment Analyst will provide analytical support to the Investments, Asset Management and Development teams by primarily producing financial pro forma models, conducting property due diligence and financial reporting for multifamily investments.
Responsibilities
Create, manage and update pro-forma cash flow models for new multi-family acquisitions, existing investments and new development projects
Build proforma models for mixed use developments including apartments, hotels, condos, and offices
Build complex waterfall distribution models with catch ups and multiple hurdles
Conduct sensitivity analysis across multiple variables to assess risks and opportunities
Assist in drafting investment committee memorandum and asset offering packages
Conduct market research including market and submarket analysis, rent comparable analysis, sales comparable analysis and development pipeline analysis
Communication with external parties, including brokerage firms, appraisers, third-party consultants, etc.
Design and develop interactive dashboards and reports in Power BI Desktop
Review existing property operating budget variances, identify issues, and work to develop action plan to address.
Analyze property expenses and compare against portfolio/industry averages in search of inefficiencies that can result in potential savings.
Qualifications
Must have a bachelor's degree in real estate, finance, economics or related field
Must have a minimum of 2-5 years of experience in the real estate industry, with a preference for multifamily
Requires financial modeling expertise and understanding of real estate investment principles
Detail oriented with the ability to manage a diverse number of tasks simultaneously
Highly developed analytical, quantitative and communication skills
Proficiency in Microsoft Office Suite (Excel, Word, Power Point), experience with Costar, Real Page, Yardi Matrix
Acquisition, Capital Markets, Asset Management and Development experience helpful
Yardi (or similar property management software) experience preferred
The above-referenced position summary is a guideline designed to present an overview of the job duties and is not intended to be a comprehensive list of responsibilities and requirements.
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Auto-ApplyBuilding Engineer
Fairfax, VA job
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
About you
As the Building Engineer, you are a technical and engineering expert, familiar with maintenance systems and equipment. You bring strong organizational skills, a customer-centric approach, and a positive outlook to everything you do.
You'll be responsible for all preventative maintenance, necessary maintenance, and repairs to the buildings mechanical, electrical, HVAC and plumbing systems, ensuring the maintenance systems are running efficiently - and to ensure the safety of our clients and their properties. You have a working knowledge of life safety, fire protection and security systems to ensure proper operations and be able to act upon any conditions that are out of the ordinary.
You also understand how to develop and maintain strong relationships with property managers, suppliers, and department leaders. And with a keen eye for details, you'll be able to successfully manage multiple priorities and reports, including inventory, records, and schedules.
In this role, you will…
* Maintain and check daily operating logs for the following: air conditioning, fan units, graph charts, utility meters and general complaints.
* Ensure that building systems and tenant service requests are handled efficiently at the most economical cost.
* Successfully coordinate contractor, tenant, and management approvals for work orders.
* Demonstrate a clear understating of operating procedures and proper chemical treatment levels for cooling towers and boilers.
What you'll bring
* At least 3 years' experience in building/property maintenance or engineer experience preferable within commercial buildings.
* CFC Certification (or ability to obtain).
* Solid working knowledge of HVAC systems/maintenance, electrical, plumbing, energy management systems and other building mechanical equipment.
* Proficiency in Microsoft Office (MS Outlook, MS Word, MS Excel).
* Flexibility to be on-call to respond to after-hours / weekend emergency requests.
* A valid driver's license.
* Clear motor vehicle record (MVR).
Bonus Skills and Experience
* Holding any necessary/required licenses based on building and jurisdictional requirements.
* Strong organizational and analytical skills.
* Excellent communications skills.
#LI-CH1
#LI-Onsite
Make your next move an expert one and join us as we lead the industry into the future.
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
Applications will be accepted on an ongoing basis.
Direct applicants only please, no agencies.
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.
Auto-ApplyCommunity Manager
Kettler job in Alexandria, VA
KETTLER currently has an opening for a Community Manager at Lincoln Old Town, an apartment community located in Alexandria, VA. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.
Responsibilities
* Managing administration of property operations and leasing office.
* Monitoring the financial operations and achieving budgeted NOI.
* Providing a quality living environment for residents and positive work environment for team members.
* Hiring and supervising all on-site staff, including maintenance staff.
* Ensuring that all apartments and property grounds are maintained at company standards.
* Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.
* Contribute to achievement of team goals, leasing benchmarks, and resident retention.
* Support outreach initiatives that effectively market/promote the property.
* Understand the current sub-market and mentor others to ensure their comprehension.
* Lead by example to help maintain a high-performing, customer-focused team.
* Contribute to resident satisfaction and the achievement of property goals.
* Other duties as assigned.
Qualifications
* 4+ years' experience in the property management field.
* 2+ years' supervisory experience.
* High School Diploma, Bachelor's Degree preferred.
* Computer Proficiency and knowledge of Microsoft Office Suite.
* Demonstrated Leadership ability and proven track record of success with the leasing process.
* Must be able to work on the weekends.
* Experience with property management software.
* Must be able to walk apartments and grounds, including steps and climbing stairs.
* Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
* Strong financial analysis, budgeting, and P&L management skills.
* Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
* Experience with unit and common area renovations.
* DC Property Manager Licence must be obtained with 90 days of hire.
Auto-ApplyProcurement & Contracts Management Lead
Kettler Enterprises, Inc. job in McLean, VA
The Procurement and Contracts Lead will provide functional and team leadership for the administration of the Procurement and Contracts function at KETTLER. The Lead will ensure that all required contract documentation is secured in the on-boarding of vendors. The
Lead supports Accounting and Legal with the establishment and completion of the contract
process, exercising discretion and independent judgment in the process. This role is also closely
integrated with procurement procedures and is responsible for supporting the bidding and
tendering processes.
Responsibilities
• Leads the negotiation of company contracts; serve as liaison between vendor legal counsel and
KETTLER legal counsel during contract negotiations; review and analyze proposed contract terms
and seek appropriate internal business or legal approval; assist in resolving contract conflicts
• Manages the contract and consulting agreement process with potential vendors and ensure
contract is appropriate for ongoing vendor relationship
• Collaborate with applicable team members on contract details
• Ensure on-going vendor relationships comply with policy and requirements
• Track in-process contracts through the signature cycle to completion
• Organize and, maintain Approved Vendor List
• Support the maintenance and process improvement of contract management system to track
status for current contracts, insurance expiration, etc. and generate as-needed reports for
management
• Work conjointly with Accounting department to maintain required vendor documentation
• Along with the Vice President, Procurement & Contracts Management, leads the Request for Proposal (RFP) process, including
facilitating invitations to bid and vendor communications and inquiries, receive, confirm and
organize proposals for RFP and participate in bid selection process and manage contract
award/non-award process
• Leads a team of Contract Administrators with daily and longer-term management of
tasks and goals
• Responsible for all aspects of people management to include professional development, hiring
and other employment related decisions to include the formal discipline process if necessary
• Perform with a high level of organizational and interpersonal skills
• Perform contract/project closing activities
Qualifications
• A minimum of five (5) years' experience in a Contracts, Procurement or Sourcing role, or
another business support function is required
• A minimum of three (3) years of supervisory experience
• A bachelors degree in a related business discipline is required
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent analytical and time-management skills
• Strict adherence to company guidelines, compliance laws, and legal requirements
• Good interpersonal skills and communication with all levels of management
• Solid verbal and written communication skills
• Able to multitask, prioritize, and manage time efficiently
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Auto-ApplySenior Business Intelligence Analyst
Columbia, MD job
Responsible for the design, development and maintenance of key business reports. Administers all aspects of the business intelligence and reporting infrastructure. ESSENTIAL FUNCTIONS: 1. Collaborates with core business team and departmental leadership to define KPIs, develop and maintain dashboards, reports, and data visualizations on new and existing report solutions using business intelligence and data reporting tools. (Power BI, SSRS) (30%)
2. Works with team senior leaders to gather analyze and interpret data from multiple data sources to identify trends in corporate data and opportunities for the business. (25%)
3. Administers all aspects of the business intelligence hardware/software platforms, including upgrade strategies, environment management, disaster recovery/business continuity, and universe design. (25%)
4. Fulfills time-critical ad hoc requests and participates in on-going report administration, maintenance, trouble shooting, tuning, and business user support. (10%)
5. Leads efforts to define and document department reporting solutions. (10%)
SECONDARY RESPONSIBILITIES:
* Maintains knowledge of industry trends, reporting concepts and best practices.
* Communicates with customers to stay abreast of industry or business trends.
* Maintains technical documentation and catalog of all reports.
* Conducts training on the use of new reports as required.
* Supports internal/external audit requests regarding the reporting environments.
* Perform other job-related duties as assigned.
EXPERIENCE:
* 5-8 years of professional experience in an analytical position involving data management and modeling across multiple systems.
* Hands-on report and dashboard development experience using Power BI and SSRS reporting technology.
* Must possess strong knowledge of relational databases concepts, as well as strong SQL skills in complex query development.
* Ability to translate complex business requirements into detailed functional and/or technical requirements.
* Demonstrated ability to work both independently and collaboratively with others in a team environment.
* Ability to address complex problems and recommend the best solution to the business community.
* Must be able to meet with customers to gather, document and analyze report specifications and requirements.
CORE COMPETENCIES (OTHER REQUIREMENTS):
* Demonstrated proficiency in analytical thinking, strong problem-solving skills, and understanding of database concepts
* Excellent customer service, written and oral communication skills.
* Dashboard design and reporting architecture concepts
* Ability to multi-task and prioritize concurrent assignments.
* Experience in the commercial, retail, industrial and/or multi-family real estate industry preferred.
* Experience with Yardi Voyager, Yardi Elevate Modules and Yardi Spreadsheet Reporting a plus.
* Knowledge of Microsoft Fabric platform a plus
QUALIFICATIONS
* Bachelor's degree in Data Science, Business, or related field.
* Proficiency in SQL, Excel, and BI tools.
* Strong analytical and communication skills.
* Experience with data visualization and reporting.
All employee are subject to a pre-employment screening process including a background check and drug screen.
Pay Range: $110,000 - $135,000
CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.
Community Manager
Kettler Enterprises, Inc. job in Washington, DC
KETTLER currently has an opening for a Community Manager at St. Elizabeth's, an apartment community located in Washington D.C. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.
Responsibilities
Managing administration of property operations and leasing office.
Monitoring the financial operations and achieving budgeted NOI.
Providing a quality living environment for residents and positive work environment for team members.
Hiring and supervising all on-site staff, including maintenance staff.
Ensuring that all apartments and property grounds are maintained at company standards.
Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.
Contribute to achievement of team goals, leasing benchmarks, and resident retention.
Support outreach initiatives that effectively market/promote the property.
Understand the current sub-market and mentor others to ensure their comprehension.
Lead by example to help maintain a high-performing, customer-focused team.
Contribute to resident satisfaction and the achievement of property goals.
Other duties as assigned.
Qualifications
4+ years' experience in the property management field.
2+ years' supervisory experience.
High School Diploma, Bachelor's Degree preferred.
LIHTC experience preferred.
Computer Proficiency and knowledge of Microsoft Office Suite.
Demonstrated Leadership ability and proven track record of success with the leasing process.
Must be able to work on the weekends.
Experience with property management software.
Must be able to walk apartments and grounds, including steps and climbing stairs.
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
Strong financial analysis, budgeting, and P&L management skills.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
Experience with unit and common area renovations.
DC Property Manager Licence must be obtained with 90 days of hire.
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Auto-ApplyMaintenance Technician
Kettler job in Alexandria, VA
KETTLER currently has an opening for a Maintenance Technician at The Fields of Alexandria, located in Alexandria, Virginia. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you.
The Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.
Responsibilities
* Handle multiple residential service requests daily.
* Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
* Participating in all maintenance projects.
* Prepare vacant units for market ready status through turn-over repairs and improvements.
* Preventive maintenance repair on all systems at the property.
* Performing general repair of property grounds, apartments, and building exteriors.
* Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
* Other duties as assigned.
Qualifications
* EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
* 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
* Valid Driver's License and must live within 30 minutes of the property.
* Outstanding customer service and focus on providing residents with timely and accurate responses.
* Must be responsible for taking calls for after hour's emergency maintenance; including nights and weekends on a rotational basis.
* Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
* Must carry a cell phone as required for on-call maintenance.
* Ability to use a computer.
* Good English communication skills, both verbal and written.
* Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
Auto-ApplyCommunity Manager - Regional Operations Specialist
Kettler Enterprises, Inc. job in McLean, VA
KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space.
Regional Operations Specialist Team Overview:
Are you a superstar in your position? Do you love sharing your extensive property management knowledge with others? If so, then the Regional Operations Specialist Team is for you! We are currently seeking highly skilled individuals to join our team! This unique opportunity will allow you to gain corporate exposure while positively impacting our onsite teams. This is a permanent position which allows you to travel to various KETTLER sites to lead progress of daily operational needs. If you love what you do, are a natural leader and excel at your job, then KETTLER's Regional Operations Specialist Team is for you!
Position Overview:
KETTLER currently has an opening for a Regional Operations Specialist - Tax Credit Community Manager, based in the DC Metro area. This position leads operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you!
The Regional Operations Specialist - Community Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and coordinate all aspects of apartment community operations.
Responsibilities
Serve as a brand champion and subject matter expert in KETTLER platform.
Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team.
Deliver a positive customer experience, quality living environment and the achievement of property goals.
Serve as a mentor to team members throughout the portfolio.
Manage administration of property operations and leasing office.
Monitor financial operations and achievement of budgeted NOI.
Hire, supervise, coach, and develop all on-site team members, including maintenance team.
Maintain company and brand standards throughout all aspects of the community.
Ensure rent is collected in a timely manner and follow appropriate procedures when residents are delinquent.
Contribute to achievement of team goals, leasing benchmarks, and resident retention.
Support outreach initiatives that effectively market/promote the community.
Understand the current sub-market and mentor others to ensure their comprehension.
Utilize company guest suites/resources as available to minimize travel expenses.
Other duties as assigned.
Knowledge of Tax Credit
Qualifications
4+ years of experience in the property management field.
2+ years of supervisory experience.
Must have a current, valid driver's license.
High School Diploma, Bachelor's Degree preferred.
Computer proficiency and knowledge of Microsoft Office Suite.
Extensive knowledge of Property Management software programs- Yardi platform experience preferred.
Demonstrated leadership ability and proven history of success with the leasing process.
Must be able to work on the weekends.
Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
Strong financial analysis, budgeting, and P&L management skills.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
Experience with apartment and common area renovations.
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Auto-ApplyCentral Business Manager - LIHTC
Kettler Enterprises, Inc. job in McLean, VA
KETTLER is looking for a strategic multi-family leader to execute our Central Business Office strategy throughout the organization. This role reports to Director, Central Business Office and provides matrixed strategic leadership to the Operations Vice Presidents, Regional Property Managers, Community Managers, Property Accounting team and Asset Management
The Central Business Manager will serve as a key leader in the management of KETTLER's Central Business Office Team, overseeing centralized community responsibilities to enhance productivity and operational efficiency throughout an assigned portfolio of communities. This person must have the ability to provide multi-site leadership and project management, demonstrate excellent customer service, and coordinate all aspects of Central Business Office responsibilities to deliver on Key Performance Indicators and the corresponding operational and financial objectives. This role requires LIHTC experience, as the portfolio includes communities under this program.
The Central Business Manager is responsible for strategic leadership in the daily management and coordination of all aspects of financial apartment community operations. Additional areas of strategic focus include, but are not limited to, completing community accounting month end process, lease and renewal administration, and monitoring the financial operations of the communities in their assigned portfolio for maximization cash flow, contributing to the assets' achievement of budgeted NOI. Familiarity with LIHTC compliance and reporting is preferred and will be essential to supporting communities within this program.
Responsibilities
Partner with Director and key stakeholders in the implementation of the Central Business Office (CBO).
Ability to work in a remote environment, efficiently and consistently delivering on centralized community responsibilities including, but not limited to the following:
Yardi input, timely rent collection batch postings, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent and late charges, completing legal filings, and corresponding trackers, making court appearances when necessary and escalating delinquent accounts to collections, as necessary.
Conduct weekly, monthly and quarterly financial reviews to assess delinquency and collections success throughout assigned portfolio of communities.
Participate in client calls as requested to report progress in areas under Central Business Office responsibility.
Assist in meeting revenue goals by contributing to budgeted occupancy goals, ancillary income, market incentives, resident retention, and monitoring property's financial performance as it compares to the annual operating budget.
Complete resident statements of deposit accounting, manage refunds and conduct corresponding follow-up to collect balances due.
Responsible for all administrative functions; accuracy and timely preparation of end of month reporting documentation including A/R, A/P and contributing to monthly variance reports.
Complete other lease management responsibilities, including but not limited to lease alterations, renewals and affordable re-certifications.
Qualifications
Must hold a bachelor's degree or equivalent Property Management leadership training/experience
Minimum of 3 years progressive property management experience within a professional management organization(s), with demonstrated accounting responsibilities for a diverse multi-site portfolio of conventional, subsidized, and/or government housing properties.
At least 2 years of LIHTC property management experience.
Strong knowledge of multifamily residential property management and tenant/landlord practices, laws, rules and regulations.
Ability to analyze, evaluate and act on issues and/or problems, reaching sound conclusions and taking appropriate action.
Possess excellent verbal, written and interpersonal communication skills, as well as computer skills mainly with spreadsheets and word processing including Microsoft Suite.
Sound knowledge of DC Metro property management market is preferred.
Proven process and operating results in the areas of financial management (including budgeting and NOI) and customer satisfaction.
Demonstrated leadership skills with previous position and be able to travel approximately 20%.
Familiar with software programs and platforms in the multi-family sector and experience with Yardi is strongly preferred.
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Auto-ApplyAssociate Financial Systems Analyst
Columbia, MD job
ESSENTIAL FUNCTIONS: * Partner with other team members, to expand knowledge on use, maintenance, and configuration of financial and related applications. * Create, maintain, or follow procedure documents on each of the areas of responsibility. * Perform some system administration functions in applications where there is not a conflict with other approval responsibilities or controls.
* Assist with data gathering, documentation, testing, presentations, training, or other preparations, as necessary.
* Once a comfort level is reached with understanding processes, offer suggestions for improvements or efficiencies, including method to achieve desired outcome.
* Provide guidance to initiators and other approvers to ensure their review, attachments and entries meet Delegation of Authority and internal control requirements.
* Assist with use and payment of approved service contracts.
* Research and suggest opportunities for improvements to the process.
* Assist with department, application, or company-wide system projects.
* Thoroughly document all testing, progress, issues, and other items that may need to be reviewed, re-created, researched, or audited.
* Assist with development of design and configuration documents, process guides and control language, as necessary.
* Gain a level of understanding of processes and applications to be able to communicate related questions or issues to internal or external parties such as Yardi support.
* Provide necessary details, screenshots, and support to accurately and completely explain the issue or question.
* Track responses to ensure timeliness or determine if escalation is needed.
* Assist with performance, monitoring and documentation of controls key owned by the Financial Systems team.
* Maintain support and documentation required to evidence performance of controls.
* Assist with fulfilling internal and external requests for control and audit related data or support.
SECONDARY RESPONSIBILITIES:
* Perform other job-related duties as assigned.
* Cross functional training within group to provide backup support for department members
QUALIFICATIONS:
Education - Bachelor's degree in Finance or other related field.
Further Training - Teamwork and project deadlines; especially system related
Professional Experience -
* 2+ years demonstrated experience with multiple financial systems. Degree, courses or experience in related discipline desirable.
* Demonstrated ability to analyze processes, identify areas for improvement and implement improvements. Solutions driven.
* Focused on improving end user experience; matching needs to technology.
Computer Skills -
* PC proficiency to include but not limited to) Microsoft Office applications (Word, Excel, Outlook, etc.).
* Intermediate knowledge and experience with Microsoft Excel.
* Experience with Yardi Voyager, Elevate, Argus, Kahua or similar desirable.
* Ability to adapt to new or changing software programs.
Mobility - N/A
Other Requirements -
* Demonstrated ability to organize and prioritize multiple tasks simultaneously with good judgement.
* Critical thinking and ability to understand business needs to facilitate a solution proposal.
Pay Range: $65,000 - $70,000
CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.
Leasing Consultant
Kettler Enterprises, Inc. job in Chevy Chase, MD
KETTLER currently has an opening for a Leasing Consultant at The Fields of Bethesda, an apartment community located in Chevy Chase, MD.
The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.
Responsibilities
Greeting prospective residents and providing them with property tours.
Performing proper outreach marketing.
Help create engaging social media initiatives to connect residents, and manage posts.
Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
Assisting with resident retention.
Support efforts to partner with nearby businesses, events, and other local organizations.
Walking the marketing path daily.
Providing excellent customer service to residents and prospects.
Processing lease applications and qualifying residents.
Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
Play a key role in resolving resident concerns and issues.
Other duties as assigned.
Qualifications
At least 1 year of customer service, sales or office experience is required, preferably in residential property management.
High School Diploma, GED, or equivalent; some college preferred.
Customer service, sales, and goal-oriented mindset.
Must be able to work on weekends and holidays.
Computer proficiency and knowledge of the Microsoft Office Suite
Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
Familiarity with social media platforms, as well as best practices for businesses.
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