About the Role
Hinge Health is seeking a Legal Operations Manager to join the legal team. This is an exciting opportunity for a motivated legal ops professional to join the market leader of Digital Health MSK services at a critical phase of the company's growth. The position offers the opportunity to work with a best-in-class Legal Ops function and a dedicated, talented and welcoming group of legal and compliance professionals.
As part of the Legal Ops team, the Legal Operations Manager will manage Legal and Compliance team operations by creating, managing, and improving processes for the efficient delivery of legal services by the Legal and Compliance team to stakeholders throughout the company. Duties will include managing strategic and high visibility projects, improving the use of legal technologies, improving workflows, developing process documentation and training. This position will also work cross-functionally across business teams and collaborate with a diverse group of stakeholders to maximize the efficiency of the Legal team, create and execute plans to improve Legal Ops functionality and impact, and scale processes to support our Legal team and enterprise goals.
What You'll Accomplish
Work cross-functionally in project managing key company-wide initiatives driven by our team, building and tracking project features, milestones, and dependencies
Create processes and templates to organize projects, legal advice and document business processes
Provide ongoing assistance to various legal functions, including product, commercial, employment and compliance, including managing administration of the company's patent program
Build, manage and improve legal self-service and knowledge management resources
Establish and maintain key performance indicators (KPIs) and metrics to measure the legal team's performance and efficiency; create and maintain dashboards and reports to provide leadership with insights into legal spend and operational trends
Lead the selection, implementation, and management of legal technology solutions, including AI, e-billing, and ticketing systems
Oversee the entire outside counsel and legal vendor management lifecycle, including onboarding, billing, and performance tracking; manage and administer the legal team's billing platform
Develop and manage the legal department's annual budget and forecasting processes in collaboration with Finance
Hinge Health Hybrid Model
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.
Basic Qualifications
B.A. or B.S. degree and legal operations management experience
2-3+ years experience in the areas of legal operations or project management, in-house or at a law firm preferred
Able to develop project plans and timelines, align key stakeholders and drive project completion
Experience breaking down processes and identifying key pain points to support business improvements
Able to prioritize effectively and handle multiple projects simultaneously
Detail-oriented, well-organized, and able to prioritize multiple high-importance activities, driving results
Exercise sound judgment, learn quickly and work well under time pressures
Preferred Qualifications
Experience working with a healthcare technology company
Able to provide executive-level project management
Proactive, resourceful and able to function independently with minimal supervision
Excellent oral and written communication, research, interpersonal and organizational skills
Able to cover a wide range and level of tasks - from thinking strategically to troubleshooting detail where needed
Desire and aptitude for learning new concepts on the job and taking on new responsibilities
Previous experience managing IP programs
Strong understanding of legal department metrics, budgeting, and financial analysis
Legal operations certification (e.g., CLOC, ACC Legal Ops) or Project Management Certification
Experience with legal technology:
Legal e-billing software (e.g., Brightflag, Legal Tracker, Team Connect, Passport, SimpleLegal, Onnit)
Contract lifecycle management or CLM (e.g., home-grown systems, Ironclad, Salesforce)
Workflow automation (e.g., Tonkean, Streamline, Checkbox)
Legal AI tools (e.g., GC AI, Ivo, Luminance)
Knowledge management software
Compensation
This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $118,400 - $177,600.
About Hinge Health
Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care-from acute injury, to chronic pain, to post-surgical rehabilitation-and the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.
Learn more at **************************
What You'll Love About Us
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Culture & Engagement
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
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$118.4k-177.6k yearly 3d ago
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TechOps Analyst - Hybrid IT Support & Automation
Persona 4.3
San Francisco, CA jobs
A leading technology company in San Francisco is seeking a TechOps Analyst who will provide essential support for IT operations. The ideal candidate should have 4-6+ years of experience and a strong passion for technology and problem-solving. They will assist employees with technical issues, manage onboarding processes, and contribute to improving internal efficiencies. This role offers a hybrid work model, with benefits including medical and wellness offerings.
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$42k-87k yearly est. 1d ago
Remote Day General Radiologist - Community Radiology Associates P.A.
Radiology Partners 4.3
Remote
* 100% Remote General Radiology * Monday - Friday 8a-5pm * Home work station provided * Comfortable with all aspects of diagnostic radiology studies * Interpretation of general modalities such MR, CT, US, BD and X-rays * No evening or overnight responsibilities
LOCAL PRACTICE AND COMMUNITY OVERVIEW
Community Radiology Associates is seeking a Radiologist to fill a remote weekend shift position for our Texas practice. This position offers competitive compensation. Candidates must be residency-trained in Diagnostic Radiology and Board-Certified or Eligible in Diagnostic Radiology.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
* Diagnostic Radiology required
* High-volume, accurate reader
* Texas License
COMPENSATION:
The salary range for this position is $350,000-$500,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
FOR MORE INFORMATION OR TO APPLY:
For inquiries about this position, please contact Jen Cunningham at ************************** or ************.
RADIOLOGY PARTNERS OVERVIEW
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
Radiology Partners participates in E-verify.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Beware of Fraudulent Messages:
Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.
$30k-36k yearly est. 30d ago
Clinical Documentation Integrity Specialist - Hybrid at Bakersfield
Adventist Health 3.7
Roseville, CA jobs
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Reviews, evaluates and assesses medical records of patients, looks for specificity of an illness, the accuracy of the clinician's documentation, coding requirements and documentation of important medical details to ensure the overall quality and completeness of clinical documentation of the patient medical record and ensure it is in compliance with government and other regulations. Works on problems of moderate to diverse scope requiring some interpretation of policies and guidelines. Applies working knowledge of the techniques, principles, theories and concepts to complete routine and non-routine assignments. Runs program(s) with moderate budget/impact.
Job Requirements:
Education and Work Experience:
Associate's/Technical Degree or equivalent combination of education/related experience: Required
Bachelor's Degree: Preferred
Three years' clinical experience: Required
Two years' clinical documentation experience: Required
Licenses/Certifications:
Certified Clinical Documentation Specialist (CCDS) or Certified Documentation Improvement Practitioner Certificate (DIP): Required
Current licensed RN, medical provider or equivalent: Required
Essential Functions:
Evaluates and assesses medical records of patients, looks for specificity of an illness, the accuracy of the clinician's documentation, coding requirements and documentation of important medical details to ensure the overall quality and completeness of clinical documentation of the patient medical record. Performs coding, working DRG assignment and enters all review activity into tracking software.
Analyzes and interprets medical records and clinical documentation and formulates appropriate physician queries. Performs follow up on incomplete physician queries to obtain an answer while the patient is still in house. Updates "working DRG" as documentation supports, or physician query answer supports a change in the DRG assignment.
Reviews quality of medical record and communicates when conflicting data are found, the clinical documentation integrity specialist (CDIS) conveys deficiencies to the department lead for more information to resolve the conflict.
Keeps abreast of regulatory changes related to documentation, coding and communicate these changes to appropriate staff. Follows documentation guidelines and legal requirements to ensure compliance with federal and state regulatory bodies. Attends ongoing education sessions.
Acts as a liaison between the medical staff and the coding department. Works collaboratively with physicians and coding staff to ensure that clinical information in the medical record is present and accurate so that the appropriate clinical diagnosis and level of severity is captured for the level of service rendered to all patients. Attends scheduled physician and care management meetings as requested and reviews requested cases prior to the meetings.
Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit ******************************************** for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
About Us
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.
$108k-156k yearly est. 4d ago
Events Manager
Personalis 4.4
Remote
At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient. Our highly sensitive assays combine tumor-and-normal profiling with proprietary algorithms to deliver advanced insights even as cancer evolves over time. Our products are designed to detect minimal residual disease (MRD) and recurrence at the earliest timepoints, enable selection of targeted therapies based on ultra-comprehensive genomic profiling, and enhance biomarker strategy for drug development. Personalis is based in Fremont, California.
Remote: Eastern Time preferred
Summary:
At Personalis, our presence at clinical conferences and corporate engagements is a critical driver of our commercial success. We are looking for a high-impact Events Manager to own the end-to-end execution of our global event strategy. You will be the operational backbone of our external presence, managing the complex logistics of our partnerships ensuring our brand is synonymous with patient advocacy and scientific excellence. This role is designed for a logistics powerhouse who thrives on detail, allowing our strategic leadership to focus on long-term market pull-through and growth.
Responsibilities:
Own the full logistical lifecycle for the global events calendar, ensuring all deadlines, shipping manifests, and vendor contracts are executed flawlessly.
Coordinate the physical setup and technical readiness for trade shows and events.
Partner with external agencies to oversee the inventory and deployment of all event-related assets, including booth hardware and localized literature.
Act as the logistical liaison for patient advocacy groups to incorporate the patient voice into our event presence.
Facilitate social media event coverage by managing promotional posts, on-site filming, booth photography, and digital lead-gen prompts.
Lead the logistics for patient, clinician, or biopharma-centric podium presentations and roundtables support trade shows and conferences.
Support the Director in the tactical rollout of messaging strategies, ensuring that booth graphics, digital signage, and handouts are tailored to the specific audience (biopharma, clinicians, patients).
Take full ownership of Tier 3 conferences, and provide project management support for the Director on Tier 1 and 2 conferences
Manage the global events budget, providing the Director with monthly reconciliations, ROI data, and meticulous expense tracking.
Organize and facilitate pre-conference briefings, ensuring the sales and medical teams are trained on booth flow, lead capture tech, and the schedule of events.
Cross-functional collaboration internally, including Medical Affairs, Biopharma, Clinical Sales.
Qualifications:
A Bachelor's degree is required, Master's degree preferred.
8 years relevant work experience with 5+ years of event management experience, specifically within Biotech, Life Sciences, or Clinical Diagnostics.
Proven ability to manage co-branded events or complex partnerships (experience with diagnostic lab partnerships is a major plus).
High proficiency in event management software (Cvent, Bizzabo, etc.) and CRM integration (Salesforce) for lead tracking.
A proactive leader who can anticipate a logistical hurdle before it happens and has the grit to execute under tight deadlines.
Strong vendor management and negotiation skills.
Ability to build internal trust across all levels of the organization.
Willingness to travel up to 50%.
The hiring range for this position is $123,000 to $145,000 per year, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you.
Protecting Our Candidates: At Personalis, we value your security. Please note that all official correspondence from our team will come exclusively ******************** email addresses. We will never ask for personal financial information or conduct interviews over text or chat platforms. If you receive a suspicious request, it is likely a scam. We are committed to a safe recruitment experience and actively work with authorities to investigate and prosecute cyber crimes targeting our community.
Personalis offers a competitive compensation package and benefits including medical, dental, vision, 401(k) match, ESPP, tuition reimbursement, sick/vacation time, commuter benefits/ EV charging stations, onsite gym, and wellness benefits. (For US only, benefits in other countries may vary.)
#LI-KK1 #LI-Remote
$40k-58k yearly est. Auto-Apply 15d ago
Warehouse Order Selector
FHI 4.4
Remote
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Working at FHI is more than a job; it's a career! A company where you can pursue new and rewarding job opportunities as you gain experience and demonstrate success. FHI is proud of its reputation for employing the industry's most experienced and reliable warehouse professionals. We go the extra mile to develop and retain quality employees-an approach our customers acknowledge and appreciate.
In this role, you'll be a part of our nationwide database of experienced warehouse professionals. This team travels the U.S., deploying where needed and working to strengthen the supply chain! We offer a competitive hourly wage and the opportunity to work with an elite team of warehouse professionals who are gaining notoriety as the best value in warehouse services. Candidates must be available to deploy and travel out of state within a 24-hour notice period.
Responsibilities include:
Warehouse Order Selectors are responsible for building customer orders promptly and accurately.
Selectors receive direction on the orders they are tasked with and are then responsible for physically lifting each case of product and stacking it on a pallet
The Warehouse Selector selects customer pallets while operating a range of powered equipment, such as a double electric pallet jack
Relocate an average product case weight of approximately 20 to 50 pounds from pallet to pallet
Maintain a competitive average throughput. Throughput is defined as your total cases selected by the total hours worked
Maintain an aggressive quality and accuracy standard to ensure the customer receives the highest quality service
Vocollect, Talkman, Jennifer, or other voice recognition equipment experience is a plus
Overtime and Holiday work is mandatory; expect to work 6-7 days a week 10+ hours a day
Promote and practice FHI's Value of safety always
We take pride in doing things right, and that includes the way we treat our associates.
We offer:
Pay starts at $20 an hour
Paid hotel and airfare.
Paid travel time.
Per Diem allotment of $40 per day.
Weekly Pay!
Qualifications Required:
Experience:
Prior experience as a warehouse associate is preferred
Experience working in a warehouse environment (e.g., order selector/picking product storage, product staging, powered pallet jack/forklifts, etc.) or other relevant experience such as landscaping, construction, roofing, roadwork etc
Skills/Knowledge:
Must have at least one year of experience in a warehouse environment as a selector operating powered equipment, including but not limited to electric pallet jacks and forklifts such as reach, clamp, and cherry pickers
Ability to understand all aspects of order selection, container stacking, and movement of products within a warehouse-distribution facility
Ability to hand select orders within various warehouse environments of fluctuating temperatures, including dry, cooler, and freezer
Ability to commit to a minimum of 6 - 8 weeks on every assignment
Steel or composite toe safety shoes are required
Basic math skills
Ability to read, write, and speak English
The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms or alarms) in moderate to loud work environments
Work Environment:
This position is designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required Warehouse environment with extreme heat and cold temperatures
Work in temperatures as low as -20 degrees in cold storage sites or up to 110 degrees in dry storage sites while wearing company-provided personal protective equipment and freezer gear
Physical Demands:
Ability to lift, walk, bend, twist, reach, push and squat most of the workday
Handle cases weighing from 25 to 80 pounds and can expect to handle between 50 and 200+ pallets on any given day
Education:
We believe that skills and experience are what truly matter. While education can be a valuable asset, it is not a strict requirement for success in this role
By submitting this application, you are providing consent for FHI to contact you via phone (call or text) or email.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for the job. Duties, responsibilities, and/or activities may change at any time with or without notice.
FHI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional Location:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Additional Location:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
$20 hourly Auto-Apply 60d+ ago
Middle School Reading Interventionist
Stride, Inc. 4.3
Remote
Certificates and Licenses: Florida 5 Year Professional Elementary Teaching Certificate You must also be in progress working towards OR willing to immediately start working towards obtaining your Reading AND ESOL Endorsement if you currently do not hold.
Residency Requirements: Florida
The salary for this position is $47,500 along with the opportunity to earn an annual bonus.
Start Date - ASAP
The remote Interventionist works with the "At-Risk" student population to provide remediation to support academic goals to increase growth in these areas.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
Passionate Educators are needed at the Stride K12 partner school, Digital Academy of Florida (DAOF). We want you to be a part of our talented team!
The mission of Digital Academy of Florida (DAOF) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
This is a full-time REMOTE position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school.
ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
* Modifies and/or adapts the K12 curriculum in alignment with the state's content standards to meet the unique needs of each student;
* Collaborates with general education teachers to meet the goals of the targeted students through individualized and small group sessions;
* Educates parents on various instructional strategies;
* Ensures the implementation of the RTI instructional system to increase student achievement;
* Oversees data collection and progress monitoring at every tier; Uses data to help teachers plan whole and small group instruction; provides guidance to teachers on identifying and grouping students who need additional help;
* Collects and maintains all RTI data (lists of eligible students, intervention plans).
* Serves as a daily resource to school administrators, school leadership teams, and other stakeholders regarding RTI issues.
* Collaborates with homeroom teachers, advisors, counselors, and additional district personnel to coordinate and track Tier 2 interventions.
* Provides ongoing training and support to school/district staff regarding RTI and the implementation of the RTI and data collection procedures.
* Supports teachers in documenting student progress;
* Works with the special education team to facilitate eligibility for special education;
* Ability to travel up to 20% of the time for face-to-face professional development, student testing, and/or as required by the school.
REQUIRED MINIMUM QUALIFICATIONS:
* Bachelor's degree AND
* Active state teaching license AND
* Ability to clear required background check
OTHER REQUIRED QUALIFICATIONS:
* Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions.
* Receptive to receiving coaching regularly with administrators and teacher trainers.
* Ability to embrace change and adapt to ensure excellent student outcomes.
* Proficient in Microsoft Excel, Outlook, Word, PowerPoint.
* Ability to rapidly learn and adapt to new technologies and teaching platforms.
* Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum.
DESIRED QUALIFICATIONS:
* Experience working with proposed age group.
* Experience supporting adults and children in the use of technology.
* Experience teaching in an online (virtual) and/or in a brick-and-mortar environment.
* Experience with online learning platforms.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This position is virtual with some required travel for professional development and for testing.
*********************************
* This position is virtual with some required travel for professional development and for testing.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
$47.5k yearly Auto-Apply 3d ago
Business Operations & Strategy Manager
Hinge-Health 4.4
San Francisco, CA jobs
About the Role
The Business Operations and Strategy team's mission is to drive key strategic initiatives with the focus on developing company strategy, operations transformation, and program management of key cross‑functional strategic initiatives. As part of this team, we're looking for an individual who can drive both strategic initiatives and operational excellence on key projects. The ideal person is highly analytical with the ability to build robust models and frameworks aimed at problem solving and improvement. This person should also have a proven track record of managing multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met. We're looking for someone who can lead Change Management effectively and influence stakeholders through strategic planning and execution.
Example project areas include:
New revenue / product strategies (e.g., business case modeling, market / competitor landscaping)
Piloting and taking new products to market (e.g., 0 to 1 product developing, scaling new product to full roll‑out)
Business outcome management
Scaling and transforming operations
What You'll Accomplish
Strategy: Provide strategic insights to leadership in order to inform the strategic direction of the company: conduct market research (including interviews), drive competitive analyses, and pre‑digest information prior to sharing with executives
Operations / Execution: Drives execution of projects, including program management and change management
Business Performance Management: Manage the business performance (metrics) / KPIs / SLAs of the business (as applicable to project(s) or role)
Hinge Health Hybrid Model
We believe that remote work and in‑person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog‑friendly workplace program.
Basic Qualifications
Strong analytical skills / mindset (e.g., excel, SQL) and written communication
4+ years of business strategy and modeling experience
4+ years of managing time‑sensitive projects
4+ years of experience in at least one of the following: Consulting / Chief of Staff / Investment Banking / BizOps
Preferred Qualifications
Experience working in a fast paced environment
5-7+ years of Consulting / Chief of Staff / Investment Banking / prior BizOps experience
MBA or MPH
Healthcare experience
Compensation
This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $129,600 - $194,400.
About Hinge Health
Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care-from acute injury, to chronic pain, to post‑surgical rehabilitation-and the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.
Learn more at **************************
What You'll Love About Us
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender‑affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Culture & Engagement
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
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$129.6k-194.4k yearly 3d ago
Salesforce PRM & CPQ Expert
Agilent Technologies 4.8
Remote
We are seeking a highly experienced Salesforce PRM & CPQ Expert to lead the strategy, design, and execution of our global Partner Relationship Management (PRM), Configure-Price-Quote (CPQ), and Customer Relationship Management (CRM) platforms within the Salesforce ecosystem.
This position sits within the business organization and partners closely with IT to ensure seamless integration, scalability, and alignment with enterprise architecture. The role is accountable for translating commercial objectives into technology strategy and ensuring that Salesforce solutions deliver measurable business value across Sales, Channel, and Operations.
In addition to Salesforce expertise, this leader will play a critical role in post-merger integration activities, supporting system consolidation, data alignment, and cross-platform harmonization. Given that future acquisitions may introduce new or unfamiliar technologies, adaptability, learning agility, and the ability to work across evolving tech stacks are essential.
Key Responsibilities
Strategic Ownership
Serve as the business owner and subject-matter expert (SME) for Salesforce PRM, CPQ, and CRM capabilities globally.
Define and own the Salesforce roadmap for partner, quoting, and customer engagement platforms aligned with commercial priorities and digital transformation goals.
Represent the voice of the business in all Salesforce-related design, architecture, and governance forums to ensure usability, scalability, and adoption.
Collaborate with IT, Architecture, and Data teams to ensure solutions align with enterprise standards, data strategy, and security compliance.
Lead post-merger technology assessments to identify overlaps, integration opportunities, and transition strategies for newly acquired platforms.
Salesforce PRM Leadership
Lead the design and continuous improvement of the Salesforce PRM portal (Experience Cloud) to enhance partner collaboration, onboarding, and enablement.
Streamline partner lifecycle processes - deal registration, incentives, co-marketing, and content access.
Develop dashboards and analytics to measure partner contribution, engagement, and ROI.
Collaborate with Channel Sales, Partner Marketing, and Operations to automate partner communications and improve partner satisfaction.
Salesforce CPQ Enablement
Own the Salesforce CPQ process end-to-end: configuration, pricing, discounting, approvals, and quote-to-order integration.
Collaborate with Product Management, Finance, and IT to ensure pricing accuracy, margin control, and catalog consistency.
Standardize global quoting workflows to improve speed, compliance, and operational governance.
Integrate CPQ seamlessly with Salesforce CRM, PRM, and ERP systems for a unified quote-to-cash process.
Salesforce CRM Integration
Ensure alignment of Salesforce Sales Cloud (CRM) with PRM and CPQ to provide a 360° view of customer and partner data.
Partner with IT and Marketing to integrate Salesforce with ERP, Marketing Automation (Marketo, Pardot), and Analytics tools.
Support global sales operations through the creation of actionable dashboards, workflows, and data structures that drive accountability and insight.
Integration, Collaboration & M&A
Work in close partnership with IT delivery teams to translate business requirements into technical designs and scalable Salesforce solutions.
Define and manage system integrations between Salesforce PRM, CPQ, CRM, and third-party or newly acquired applications.
Lead post-acquisition system evaluation, data migration, and harmonization efforts to ensure seamless business continuity.
Act as the bridge between Business and IT, ensuring technology execution supports business strategy through evolving tech landscapes.
Continuously learn and adapt to new technologies introduced through M&A or platform evolution.
Continuous Improvement
Establish success metrics and dashboards for adoption, data accuracy, and performance across Salesforce PRM, CPQ, and CRM.
Lead global user enablement and communication programs to drive adoption and change readiness.
Stay current on Salesforce releases, partner ecosystem innovations, and new technology integrations emerging through M&A
Qualifications
Bachelor's or Master's degree in Business, Information Systems, or related field.
8+ years of experience leading Salesforce PRM, CPQ, and CRM
initiatives in complex, global environments.
Proven track record supporting Mergers & Acquisitions, including system consolidation, data harmonization, and integration planning.
Deep understanding of Salesforce Experience Cloud (PRM), Sales Cloud (CRM), and Salesforce CPQ.
Strong collaboration skills with IT, Finance, Marketing, and Product teams to deliver scalable business solutions.
Experience integrating Salesforce with ERP, Marketing Automation, and Analytics platforms.
Exceptional stakeholder management, communication, and executive influencing skills.
Demonstrated ability to learn and adapt quickly in evolving technology environments.
Experience applying AI, automation, and predictive analytics within Salesforce is a plus
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 19, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $116,800.00 - $219,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Administration
$116.8k-219k yearly Auto-Apply 51d ago
Patient Financial Services Representative
Southwest Medical Imaging 4.3
Scottsdale, AZ jobs
Job Title
Patient Financial Services Representative
Department
Patient Financial Services
Reports to
Patient Financial Services Supervisor
Status
Full-Time Non-Exempt
Patient Financial Services Representative Position Summary
The Patient Account Representative is responsible for managing patient accounts, resolving customer inquiries, and ensuring timely collections with moderate supervision. Key duties include handling delinquent accounts, processing financial assistance applications, verifying insurance eligibility, and maintaining accurate documentation. The role requires effective communication, problem-solving, and multitasking skills in a fast-paced environment, while upholding HIPAA compliance and company policies.
Patient Financial Services Representative Detailed Responsibilities
Resolve customer inquiries and issues in a timely manner with moderate supervision.
Responsible for organizing and performing collection processes for assigned accounts.
Identify, document, and submit all account adjustments as appropriate.
Contact delinquent or high-risk customers in order to secure payment and determine reason for delinquency on inactive accounts.
Manage patient correspondence.
Verify patient eligibility as necessary.
Process financial assistance applications as needed.
Assist with overflow pricing calls as needed.
Inform management of any trends or issues negatively impacting the patient experience.
Comply with performance standards and departmental goals.
Maintains HIPAA compliance.
Uphold all SMIL policies and procedures.
Other duties as deemed necessary.
Patient Financial Services Representative Specific Job Knowledge, Skill, and Ability
Moderate comprehension of insurance explanation of benefits.
Moderate understanding of patient account collections.
Creative problem-solving abilities and negotiation skills.
Moderate knowledge of Microsoft Office applications.
Ability to multi-task in fast paced environment with a high aptitude for learning.
Must be able to communicate calmly, compassionately, and professionally with patients, patient representatives, and other outside contacts.
The ability to work effectively with other employees and maintain a cooperative working relationship intra-departmentally and inter-departmentally.
The demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA).
Among the many benefits of a career with Southwest Medical Imaging, are the following:
Medical, Dental & Vision Coverage
Potential for remote work after training
Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
Flexible Spending Accounts (FSA)
Dependent Care Reimbursement Accounts (DCRA)
Employee Assistance Program (EAP available if enrolled in Health plan)
401(k) retirement plan
Paid Time Off (PTO)
Company Paid Basic Life & AD&D Insurance
Voluntary Life Insurance
Voluntary Short Disability
Company Paid Long-Term Disability
Pet Discount Program
6 paid Company Holidays
Floating Holiday, Jury Duty & Bereavement Leave
Tuition Reimbursement
Competitive Salary
Leadership Mentoring Opportunities
Requirements
Qualifications
High School Education or General Education Degree (GED) required.
Minimum 1 year of experience in a medical call center preferred.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. The employee is frequently required to sit and must be able to remain in a stationary position while performing the essential duties of this position. Inside general air-conditioned, nonhazardous environment only with light background noise.
$24k-29k yearly est. 60d+ ago
Production Operations & Support Business Analyst
Alignment Healthcare 4.7
Indiana jobs
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Business Analyst in Information Technology serves as a liaison between technical teams and business stakeholders. This role is responsible for gathering and documenting requirements, analyzing processes, identifying improvement opportunities, and supporting technology initiatives that align with organizational goals. The analyst collaborates across IT and business units to ensure solutions meet user needs, improve efficiency, and adhere to governance standards.
Job Responsibilities:
Requirements Gathering & Documentation
Collect and document business and technical requirements for IT projects and enhancements
Translate business needs into functional specifications and user stories
Process Analysis & Improvement
Analyze workflows and identify opportunities for optimization
Develop and maintain process documentation and SOPs
Stakeholder Engagement & Communication
Act as a liaison between business units and IT teams
Communicate findings and recommendations to stakeholders clearly
Data Analysis & Reporting
Create reports and dashboards to track key performance indicators
Use data insights to support decision-making and forecasting
Governance & Compliance
Ensure adherence to organizational standards and regulatory requirements
Support audit and documentation efforts
Job Requirements:
Experience:
Required:
3-5+ years of experience in IT Operations, Production Support, Business Analysis, or similar roles.
3-5 years in the Healthcare industry, preferably Payer experience
Experience creating process documents, requirements, and user stories.
Ability to analyze operational data, identify trends, and recommend solutions.
Excellent communication skills with the ability to work across technical and non-technical teams.
Education:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Specialized Skills:
Required:
Strong analytical and problem-solving abilities.
Excellent time management and multitasking in fast-paced environments.
Detail-oriented with strong documentation skills.
Exceptional customer service and interpersonal communication.
Team-oriented mindset with initiative for continuous learning.
Must be able to clearly communicate technical details to non-technical users
Preferred:
Other:
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $79,697.00 - $119,545.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
$79.7k-119.5k yearly Auto-Apply 2d ago
Veterinary Director of Field Operations - Central Division
Bluepearl 4.5
Remote
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets.
Candidates are preferred to reside in the following:
DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin
Are you competitive and aim to always be #1?
Do you love a challenge and solving problems?
Have you built energized, passionate, and successful workforce teams?
If you answered "yes" to these questions, then we want to hear from you!
The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence.
As a Veterinary Director of Field Operations, you will:
Champion and represent the BluePearl mission and vision in all interactions.
Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans.
In partnership with the region's RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives.
Manage revenue targets of $100+ million.
Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement.
Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth.
In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions.
Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements.
Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies.
Maintain current knowledge of information technology as relates to hospital operations.
Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets.
Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions.
Other job duties as assigned
Competencies:
Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations
Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Working Conditions:
Approximately 50-75% travel is required.
Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance.
Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
$70k-106k yearly est. Auto-Apply 60d+ ago
Senior Merchant, Commerce
IPSY 3.8
New York, NY jobs
ABOUT US Join us in inspiring everyone to express their unique beauty. IPSY is the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. Home to sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day.
We think self-discovery, self-expression, and confidence are beautiful. Agree? Then join us! Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers.
We're proud to be a remote-first company. Our fully remote team members have the chance to live and work where they want, because we believe work should fit into your life-not the other way around. We offer monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working virtually.
United States Remote: Remote positions which may be performed in any of the states where IPSY has established a Business presence: Arizona, California, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, North Carolina, New York, New Jersey, Nevada, Ohio, Pennsylvania, Texas, and Washington. California Privacy Notice
Beware job scams! IPSY recruiters only use @ipsy.com email addresses. We do not interview via text/message/Teams. We don't ask for software downloads (except Zoom) and we will never ask for sensitive information (like SSN/bank info). Suspect fraud? Report it to law enforcement and
*******************.
About the Role:
We are looking for a Senior Merchant for our Commerce business who is strategic, analytically minded, and deeply passionate about beauty and commerce. As a senior member of the Merchandising team, you will own the execution of high-impact assortment strategies that drive revenue, margin, and member (subscriber) delight across key commerce events. You will own the development of differentiated product assortments, lead pricing execution across all products, optimize category performance, drive financial results, and enhance the overall member shopping experience.
This role serves as a critical connector between brand partners, planning, marketing, site merchandising, operations, and leadership. You will apply strong financial acumen, industry insight, and compelling storytelling to shape the future of our commerce business -- while mentoring junior Merchants and supporting cross-functional teams.
This position reports to the Senior Merchandising Manager and must be based either in the New York City metropolitan area OR the Miami-Fort Lauderdale area. Working mostly remote, with Tuesdays onsite.
What You'll Be Doing:
Execute assortment strategies that drive revenue growth, margin performance, and member value across major commerce events and seasonal initiatives
Collaborate with the Brand Partnership team in the assessment of sourced products
Independently evaluate and buy products that deliver differentiation, brand strength, and strategic business impact
Translate high-level assortment direction into compelling, conversion-focused product experiences in partnership with Site Merchandising, Creative, Marketing, and Brand Partnerships
Partner with Planning to assess performance, category opportunities, inventory dynamics, and financial outcomes -- while identifying risks and upside potential
Use merchandising techniques including exclusives, bundles, cross sells, up sells, ranking, and promotional layering to maximize engagement and AOV
Lead post-event hindsight reviews and translate learnings into forward-looking strategies and optimization plans
Maintain a deep understanding of competitive activity, consumer trends, and whitespace to identify trends and emerging brand opportunities
Mentor and support junior Merchant talent---fostering development, critical thinking, and executional excellence
What We Are Looking For:
5+ years of experience focused
exclusively
in merchandising or buying (in beauty, off price, or a similar commerce-driven business), with 8+ years of total experience and a proven record of driving financial performance
Bachelor's degree highly preferred in Business, Merchandising, or a related field
Proven analytical skills, with the ability to translate performance insights into strategic decisions and action
Demonstrated expertise in building assortments that balance creativity, commercial impact, and operational execution, with a strong grasp of retail math and pricing
Experience leading others, mentoring talent, and supporting leadership initiatives is strongly preferred
Excellent communication skills, with the ability to influence and align cross-functional partners around strategy and execution
Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast paced environment
Strong sense of ownership, urgency, collaboration, and accountability
Passion for beauty, brand discovery, and consumer insight
Solution-oriented mindset with strong critical thinking skills
Self-starter with an autonomous work style, paired with strong collaboration and creativity
Proficiency in MS Office, Excel, PowerPoint, and G Suite
Bonus if You Have:
Multi-branded experience
Beauty experience heavily preferred
What We Offer:
Competitive base salary & bonus program
Medical, dental & vision insurance
401(k) plan with company match
Paid Time Off
Work from home flexibility
Free IPSY Extra subscription
Learning & development programs
EEO Statement: We celebrate diversity and are an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.
If you need reasonable accommodation in the application or employment process, please contact us.
Please review our California Privacy Notice.
#LI-SB
Pay is based on several non-discriminatory factors such as experience, education, skills, and location. IPSY offers a bonus and competitive benefits. Final compensation is determined by experience and skills.
Salary Range:$100,000-$120,000 USD
$100k-120k yearly Auto-Apply 2d ago
Associate Director, Manufacturing Operations
Disc Medicine 3.7
Massachusetts jobs
Join our team in a dynamic hybrid role, offering flexibility to work remotely and from our headquarters in Watertown, MA.
Disc Medicine is a clinical-stage biopharmaceutical company committed to discovering, developing, and commercializing novel treatments for patients who suffer from serious hematologic diseases. We are building a portfolio of innovative, first-in-class therapeutic candidates that aim to address a wide spectrum of hematologic diseases by targeting fundamental biological pathways of red blood cell biology, specifically heme biosynthesis and iron homeostasis. Disc Medicine values collaboration, professional development, and scientific integrity and promotes an inclusive company culture that empowers and inspires.
POSITION OVERVIEW:
As Disc Medicine evolves from a clinical stage to commercial stage organization, the Company has a new role for a Associate director in Manufacturing Operations. The successful candidate will be instrumental in driving the company's growth trajectory and achieving strategic objectives.
The successful candidate will support technical teams and manage associated projects both in house and at CDMOs. They will have a strong understanding of the functional operations of Chemistry, Manufacturing, and Controls with a focus on the operational aspects of CMC. Priority will be given to candidates with direct experience in CMC projects working with Contract Development and Manufacturing Organizations (CDMOs) especially on manufacturing oversight, as well as candidates who have direct experience in coordinating CMC teams.
RESPONSIBILITIES:
Monitor financial approval cadence closely and coordinate budget management within teams
Build relationships with key-decision makers in finance and SMEs
Work closely with internal teams including CMC leader and CMC functions including Drug Substance, Drug Product, Supply Chain, as well as Quality and Regulatory organizations for small molecules/biologics
In collaboration with technical leads, develop and manage risk mitigated CMC development strategies and project plans
Coordinate CMC team meetings coordinating with CMC leads, including assembly of agendas and meeting minutes
Ensure effective cross-function and cross-project communications in and out of internal development teams
Support technical leads with vendor management but not limited to contract review and negotiation, timeline management, and quarterly business review meetings.
Collaborate with finance to forecast and manage the budget and quarterly accrual for all tech ops activities
Support tech ops with Request for Proposal, contracts, POs and invoice approvals.
REQUIREMENTS:
Bachelors degree is required in Science, Engineering or related field with at least 10+ years relevant industry experience in biopharma
A minimum of 3-5+ years CMC project management experience as designated project manager or PM responsibilities as part of a technical role, specific to CMC teams
Working knowledge of small molecules and biologics process development, analytical development, GMP manufacturing and quality control testing
PMP certification is a plus
Ability to accommodate flexible working hours to support business relationships in different time zones
Approximately 10-25% travel may be required
The annual base salary range for this position is listed below. Actual pay rates are determined by considering multiple factors including qualifications, relevance of experience, education & credentials, subject matter expertise, and internal parity.
Salary Range$162,000-$220,000 USD
Disc Medicine is an equal-opportunity employer committed to providing all qualified candidates and employees equal opportunities. We offer comprehensive benefits and competitive compensation packages. The Company headquarters are in Watertown, MA, and we provide a flexible work environment.
Disc Medicine actively recruits individuals with an entrepreneurial spirit and a drive for excellence. Interested candidates should submit a cover letter and resume to be considered for current and future opportunities.
Disc Medicine respects your privacy. For information about how Disc processes your personal data in the context of your candidacy, please see our Privacy Notice.
$162k-220k yearly Auto-Apply 15d ago
Software Trainer
Soma Global 4.1
Baton Rouge, LA jobs
About Us:
The companies within the Public Safety Brands organization are innovative technology leaders, delivering groundbreaking digital systems tailored for frontline professionals who rely on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we don't just offer jobs; we offer a culture where you can thrive. We foster a purpose-driven environment that values ethical practices and teamwork. Our commitment to transparency and trust-building creates a supportive and inclusive atmosphere for growth and innovation. We wholeheartedly embrace diversity, promoting inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future.
Location: Remote
Travel: Up to 50%
YOUR IMPACT
Our Software Trainer will provide assistance for multiple law enforcement centric software products marketed in Texas, Louisiana, Missouri and Florida. Our Trainer will be responsible for the scheduling and delivery of training sessions, developing training curriculum and materials, and providing post-training support for our customers primarily in remote settings. The Trainer may occasionally be required to train on-site at our customers' locations.
YOUR DAY-TO-DAY
• Provide on-site full-suite product training as required
• Effectively and accurately communicate basic product features and benefits through structured weekly virtual training sessions and occasional one-on-one sessions
• Maintain virtual training schedule and coordinate customer communications with Marketing team
• Write User Guides, FAQs, Cheat Sheets and a variety of system documentation
• Maintain online Knowledgebase of training materials
• Coordinate with Onboarding team and customers to schedule Agency-specific training sessions
• Maintain training equipment
BASIC QUALIFICATIONS
Able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background
Software training experience
Strong planning, organization, and decision-making skills
Strong customer orientation and dedication
Exceptional attention to detail
Strong written and verbal communication and customer-facing skills with fluency in English
Ability to motivate customers in the training environment
Patient and friendly approach to instruction
Basic computer skills i.e., updating operating systems and hardware
Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook
Bachelor's Degree or equivalent applicable experience
Willing and able to travel up to 25% of the time
Strong internet capability and an appropriate office environment in residence for remote work
PREFERRED QUALIFICATIONS
• Familiarity with our law enforcement industry
EXPECTATIONS
Embody and exemplify core values
Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency
Coachable change agents - Fail quick and learn, continuous improvement, critical thinkers - question why, innovative
Servant leaders - When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric
Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.
Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts.
Technical Excellence: Apply and develop technical and role specific skills and organizational knowledge.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
View all jobs at this company
$54k-67k yearly est. 60d+ ago
Laboratory Informatics Consultant-Remote supporting territory aligned to US South West
Varian Medical Systems, Inc. 4.4
Texas jobs
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Be the Catalyst for Digital Transformation in Healthcare
Imagine shaping the future of laboratory medicine-where data drives decisions, workflows are seamless, and patient care reaches new heights. At Siemens Healthineers, we're not just transforming technology; we're transforming lives. If you're passionate about innovation and want to make a measurable impact on healthcare systems across North America, this is your opportunity.
A Healthier Future Starts with You
We're looking for a Clinical Laboratory Informatics Consultant (IC) to join our team of trusted advisors driving laboratory digital transformation. In this role, you'll bridge operational workflows, digital solutions, and business outcomes-helping laboratories deliver maximum clinical and operational value for better patient care.
Why You'll Love This Role
* Be at the forefront of digital healthcare innovation
* Work with leading laboratories to optimize workflows and improve patient outcomes
* Collaborate with cross-functional teams in a dynamic, global organization
* Enjoy remote flexibility with opportunities to travel and engage directly with customers
Your Impact
As a Clinical Laboratory Informatics Consultant, you will:
* Lead discovery sessions with lab leadership to identify workflow challenges and strategic goals
* Conduct digital maturity assessments and design transformation roadmaps
* Develop future-state workflows and support business cases for ROI and KPI tracking
* Partner with sales teams to articulate value propositions and deliver executive-level presentations
* Ensure successful implementation alignment and change management for digital solutions
What We're Looking For
* Bachelor's degree in Clinical Laboratory Science, Medical Technology, Biomedical Engineering, Healthcare Informatics, or related field
* 3+ years in laboratory operations or clinical informatics
* Strong knowledge of LIS/HIS integration, middleware, and digital health platforms
* Proven ability to analyze and redesign workflows for efficiency and quality
* Exceptional communication and presentation skills for technical and executive audiences
* Ability to travel up to 60% (company car provided)
Preferred:
* Experience with Siemens Atellica Informatics portfolio or similar platforms
* Familiarity with Lab Automation, multi-site workflow optimization, and regulatory compliance
* Certifications in Lean Six Sigma, PMP, Clinical Informatics, or Change Management
Why Siemens Healthineers?
We offer a culture of collaboration and innovation, competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us and help shape the future of healthcare.
Ready to make an impact?
#LI-BH1
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$98,140 - $134,937
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at *****************************************************. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
$98.1k-134.9k yearly Auto-Apply 7d ago
Lead Generation Expert
Unitybpo 3.9
Albuquerque, NM jobs
Description OPEN TO US RESIDENTS ONLY - FREELANCER We are looking for a Freelancer Lead Generation Expert who can help grow UnityBPO by generating new sales opportunities. You will work directly with our leadership team to hunt for and develop new prospects and work with those relationships to close sales.
The ideal person is someone who is comfortable with themselves and knows exactly what is needed to get the job done -- with little direction. A detailed person who leaves no task undone. And comfortable talking with anyone from receptionist to C-suite. You'll need great networking skills and know how to use those skills to hunt for new projects. If you've got prior experience in lead generation for professional services, IT managed services, or healthcare technology, then you're a great fit for this job!
What is expected of the Lead Generation Expert
Lead Generation professional who can help grow UnityBPO by generating new sales opportunities. This project will be making outbound calls to prospects, engaging in conversations to qualify leads and nurturing relationships to drive conversions and sales.
• Generating potential customers and building a pipeline of prospects
• Proactively generate new business opportunities through emails, cold calling, social selling, and follow-ups on marketing campaigns.
• Qualify leads and book meetings for the senior sales team.
• Own your KPIs and lead pipeline - we want someone who thrives on hitting targets.
Goal: To set an introductory meeting and hand off the lead to Account Executives who are responsible for closing deals.
Requirements
WHAT WE WISH YOU'D BRING
• 2-3 years' experience in lead generation, sales, business development, or similar roles.
• Familiarity with Lead Generation techniques, tactics, tools (like Yesware, ZoomInfo, sales navigator, etc.)
• Excellent written and verbal communication skills.
• Highly organized and able to prioritize in a fast-paced environment.
• Self-starter with a positive, “hunter” mindset.
COMPENSATION
As you grow in your lead generation skills, you will be provided opportunities to increase your earning potential and the foundational education needed for career growth. Opportunities to grow into Account Executives and Sales Managers roles.
Base Salary: $45,000 - $60,000 annually; DOE
Tiered Bonus structure
Paid training
Full package of benefits (PTO, Health/Dental, /Vision Insurance, 401k, etc.)
Fully remote opportunity
Disclaimer
The preceding has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
$19k-26k yearly est. 12d ago
Inspection Associate
South East Asia 3.8
Maine jobs
Компанія BUREAU VERITAS була заснована у 1828 р. На сьогоднішній день представлена в 140 країнах світу. BUREAU VERITAS UKRAINE входить до складу міжнародної групи BUREAU VERITAS, що є світовим лідером у наданні широкого спектра послуг із сертифікації, класифікації, інспекції, проведення лабораторних випробувань, управління ризиками та навчання. Ми спеціалізуємося на якості, здоров'ї та безпеці, навколишньому середовищі та соціальній відповідальності (QHSE), допомагаючи підприємствам підвищити продуктивність і досягти відповідності міжнародним стандартам і місцевим нормам.
Завдяки інноваційним рішенням і експертним послугам ми підтримуємо наших клієнтів у забезпеченні відповідності їхніх продуктів, інфраструктури та процесів найвищим галузевим стандартам
Certified Welding Inspector - Maine
The inspector is responsible for quality assurance on behalf of Bureau Veritas's client, in addition to on- site inspections during the construction phase. The ideal candidate must demonstrable experience in a similar position.
Requirements:
Communicating with the Project Managers to determine the specific requirements of a given work order, including the scope of work, deliverables, schedule, and budget for a particular assignment
Communication with the Project Managers, fabrication shops, contractors, BV employees, and other third parties to resolve issues
Reliable High Speed Internet connection
Valid Driver's license, and a clean driving record
Ability to successfully pass a background check and drug screen
Ensure that the services provided are performed in accordance with the project requirements and contract with the client
Fiscal ability to pay travel expenses for 1-2 weeks in advance. Travel expenses may include, but not limited to: lodging, meals, flights, rental cars, parking, tolls, public transportation, etc.
Generate, process, and/or respond to the following (included, but not limited to): timesheets, billing reports, expense reports, emails, instant messages, and inspection reports in an expeditious/thorough manner, complying with all applicable deadlines. All reports must be submitted typewritten using Microsoft Word/Adobe Acrobat and must be electronically transmitted to the Project Manager
Communicate information from the fabrication facility regarding upcoming assignments and potential work that Bureau Veritas could perform
Maintain a positive relationship between Bureau Veritas, the fabrication facility, and the client
Ability to work remotely, on-site, and or from established Bureau Veritas offices/work sites
Client oriented approach with emphasis on understanding and fulfilling the needs of the client;
Detail oriented with a dedication to the quality control and quality assurance process; ability to understand and read complex design and fabrication plans and specifications;
Excellent communication and documentation skills, with ability to communicate technical issues to the Project Manager, clients, BV Employees, and the fabrication facilities.
Proficiency with Desktop Computers/Laptops/Tablets and Microsoft Office Applications (including, but not limited to: Outlook, MS Teams, Word, Excel, and MS Calendar) required; along with knowledge of Adobe Acrobat and other word processing/document control software as needed
Ability to multi-task and properly execute multiple simultaneous assignments without sacrificing efficiency or quality of the work;
Team player willing to work with clients, field staff, other Bureau Veritas offices, and the world wide Bureau Veritas organization
Use of PPE: Ability to identify situations where additional PPE (outside of standard issue) is required.
Use of a camera (smartphone) and ability to insert photos into a document for client reports
-
Physical Requirements:
Must be able to remain in a stationary position for long periods of time.
The person in this position needs to occasionally move about inside the work space to access required areas
Constantly operates a computer and other productivity equipment, and/or machinery. Included, but not limited to: smartphone, tablet, calculator, copy machine, and computer printer, etc.
Frequently ascends/descends a ladder, and/or stairs to access required workspace
Constantly positions self to access elevated or lowered work spaces
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer or at a distance)
Current AWS CWI Certification Required
NDT Level II Preferred
NACE Level II Preferred
Compensation: $35-$45 Hourly
- -
$35-45 hourly 59d ago
Technical Support Manager, 988
The Mental Health Association of NYC Dba Vibrant Emotional Health 3.9
Remote
Department: Technology Reports to: Director, Enterprise IT Support Travel: ≤ 10%
Pay Range: $100,000 - $131,500 *
*New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.
Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Overview:
The 988 Technical Support Manager's role is to oversee all 988 Help Desk staff (15) and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of 988 Help Desk functions. The Technical Support Manager is also responsible for planning, designing, and analyzing the organization's 988 Help Desk according to best practices while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. This manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.
Duties/Responsibilities:
Strategy & Planning
Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected.
Analyze the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems.
Acquisition & Deployment:
Collaborate with other departments to identify and/or procure Help Desk software for internal staff and external clients.
Conduct research on emerging products, services, protocols, and standards in support of Help Desk technology procurement and development efforts.
Liaise with vendors for the procurement of new systems technologies; oversee the installation and resolve adaptation issues.
Ensure appropriate training initiatives for new and existing staff.
Operational Management:
Manage the processing of incoming requests to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues.
Develop and enforce request handling and escalation policies and procedures.
Track and analyze trends in Help Desk requests and generate statistical reports.
Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Identify, recommend, develop, and implement end-user training programs to increase computer literacy and self-sufficiency.
Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
Oversee the development, implementation, and administration of Help desk staff training procedures and policies.
Train, coach, and mentor Help Desk Technicians and other junior staff.
Manage the overall Help Desk activities and staff.
Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
Monitor incident trends and anticipate potential problems for proactive resolution.
Required Skills/Abilities:
Hands-on experience with Help Desk and remote-control software
Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS
Experience with computer security systems, password, and file protection protocols
Basic networking knowledge to support desktop issues
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
Team-oriented, possess a positive attitude, and work well with others.
Genuine passion for providing excellent customer service and a problem-solving attitude.
Required Qualifications:
5+ years of professional or technical experience in IT with a strong background in all aspects of customer service.
2+ years' current management experience that demonstrates proficiency in leadership techniques and management of resources.
Experience managing a 24/7 support team a plus
Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS
Experience with Genesys Cloud and Salesforce a plus
Basic networking knowledge to support desktop issues
Other Requirements:
Must be team-oriented, possess a positive attitude, and work well with others.
Have a genuine passion for providing excellent customer service and a problem-solving attitude.
Must be able to meet outside of regular hours with 2nd and 3rd shift teams on occasion (between 5-6PM ET and 7-8AM ET)
We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.
Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from *************** email address.
$31k-59k yearly est. Auto-Apply 40d ago
Senior Operations Manager
Generali Global Assistance | Travel Insurance 4.4
Pembroke Pines, FL jobs
Embark on a Journey That Makes a Difference.
At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We're not just in the business of protection-we're in the business of adventure and peace of mind. Whether it's a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we're there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.
Set Sail on a Career Path to Success.
Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:
Diversity, Equity, and Inclusion (DEI) Committee
Career pathing and Individual Development Plans
Internal training and intern opportunities
Women in Business Mentorship Program
Employee awards and recognition
Education and professional development assistance program
Passport to Perks Includes:
Generous Employer contribution for health, dental, and vision insurance
Paid Maternity and Paternity Leave
Scholarship Program for Employee Dependents
Company match on 401k
Employee Assistance Program (EAP)
Company paid short-term and long-term disability insurance
Company paid life insurance
Voluntary Pet Insurance
Voluntary Legal Benefit
Discounts on travel insurance
Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)
Your Role on the Expedition:
Responsible for the day-to-day operations of the GGA Travel Assistance department, including the provision of effective, quality-driven assistance services to our customers. Responsible for workforce management, performance management, quality management, and knowledge management within an environment of 30+ employees. Works closely with?the Medical team, Claims teams and other internal and external stakeholders. This role reports to the Director of Customer Service.
Chart Your Course:
Manage the day-to-day operations of Travel Assistance, including the provision of effective, quality-driven assistance services to our customers
Partners closely with Travel Assistance Medical team, working together to establish processes with smooth handovers and focus on customer experience and safety
Partners with the Europ Assistance group's Travel/Medical Assistance team leaders to identify improvement opportunities and contribute to process development
Maintain close management of operational tasks to deliver timely service and positive case outcomes
Manage staff; define and assign work; monitor activities; and evaluate the performance of all offerings and/or services provided by Travel Assistance
Execute against established key performance indicators (KPIs) to achieve department objectives in regard to quality, productivity, and team performance to ensure that they adhere to expected process and timeline according to company objectives
Provide coaching and guidance to staff and promote staff training and development. Oversee regular coaching sessions to review escalated calls/cases, training opportunities, and individual performance metrics
Monitor individual performance metrics and team performance reports daily, weekly, and monthly to ensure that productivity and quality objectives are met
Manage the development, tracking, and reporting of key performance and productivity measurements for the department
Support with the processing of Travel Assistance claims
Build and maintain vendor relationships
Act as an escalation point for sensitive customer and partner issues, including the management, investigation, and resolution of escalated incidents and complaints, escalating to the Director of Customer Service when necessary
Manage regular quality control reviews on active and inactive cases
Generate monthly reporting on call and case management statistics and quality data at senior management meetings and client meetings as required
Identify and address staff training and coaching needs and partners with Ops Development to create training for new TA staff and provides ongoing training for CSD team members when needed
Perform annual performance reviews for Supervisors and Assistance Coordinators
Guide and offer recommendations to the Director, CSD as to changes in personnel, hiring, employee development, quality, performance, productivity, and adherence to company values and objectives
Motivate staff, create a culture of excellence and promote a can-do attitude within the department
Stay informed of relevant processes and procedures by periodical training
Perform other responsibilities and assignments as assigned
Your Ticket to Success:
Required Qualifications:
High School Diploma or Equivalent (GED) required.
Prior knowledge and experience in healthcare, travel insurance and multi-lingual Assistance/Call Center environments.
Professional and experienced Medical Network Management skills with deep local and cultural knowledge
Minimum 5 years of prior experience
Prior experience in ISO or other Quality Assurance Management programs is highly desired
Excellent verbal and written communication skills and ability to manage and prioritize multiple tasks.
Excellent interpersonal skills necessary to interact positively with partners, providers and professional staff. Must represent the organization in a professional and knowledgeable manner
Has strong customer service focus, decision making, planning and organizing skills
Preferred Qualifications:
Multilingual with excellent English language skills preferred
Bachelor's Degree in Management and Organizational Development or equivalent work experience
Position Coordinates:
This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.
Time for Take-off:
While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.
One team. Every destination.
Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
Iris, Powered by Generali: identity and digital protection solution. Learn more here.
Explore new horizons - apply today!
Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: ***************************************************************************************************
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.