Key Benefit Administrators jobs in Indianapolis, IN

Since 1968, HealthNet has improved the health status of Indianapolis' inner-city neighborhoods by making quality health services accessible to everyone. From its beginnings in a converted bank building staffed by one physician, HealthNet has grown to a citywide organization with 33 locations and more than 600 employees. It is one of the nation's largest Federally Qualified Health Centers (FQHC). Through its network of seven community-based, comprehensive primary care health centers, one OB/GYN care center, a pediatric/adolescent care center, seven school-based clinics, and support services, HealthNet annually provides affordable health care to nearly 60,000 individuals - many of whom live at or below the federal poverty level. Responsibilities: HealthNet's Marketing and Development Department helps raise awareness in the community about the services HealthNet provides. Interns receive hands on experience in various areas such as publication design, video production, social media planning, health promotions, community outreach event planning, internal communications, and website content writing. Time frame of the internship: Spring Semester - Third week of January through the third week of May. Details: Full-time or part-time; unpaid. We will work with you on any class credit requirements. Location: Currently, the majority of the internship is held at our Administrative Office. However, interns will travel periodically to various HealthNet locations within Marion County. Requirements: Must be in junior or senior year of college. Currently we accept Public Relations, Marketing, and Communications majors.

Registration - Bilingual Preferred This position exists to provide a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. The incumbent will provide a high level of courteous and efficient service to patients to include obtaining specific information to generate an accurate financial and demographic record for our patients that will ensure maximum reimbursement and clinical outcomes. This position schedules appointments, interviews patients for appropriate medical information, and may explain charges and policies of the department. The SRS role also answers incoming telephone calls and directs patients and visitors appropriately to all points of care. Essential Functions Customer Service: As the first point of contact, the Specialist Registration conveys compassion and trust by providing the knowledge, skills, and resources needed to demonstrate a coordinated experience to meet the current needs of the patient. Assesses patient for special needs/assistance and accommodates accordingly. Provides directions to health center locations, and arranges transportation as needed. Provides patients with educational materials, written and/or verbal excluding clinical information. Exceeds expectation of patients, family and visitors. Works individually and as a team to assure patient encounter is priority and at best interest. Registration Accountabilities: Greets and ascertains customer's needs via telephone. Responds in an accurate, timely and complete manner to questions or directional needs. Accurately completes registrations and pre-registrations for patients by entering demographic, financial, employment, referring Provider and Emergency contact information into computer system. May request medical records and radiology exams prior to patient appointments. Obtains consent according to specified requirements. Provides resource materials required by JCAHO, Corporate Compliance and Individual Departments. Gives attention to the care and comfort of patients and their families. Provides training to new employees utilizing the organization's departmental policy and procedures. Answers and triages incoming telephone calls and accommodates requests timely according to department processes. Answers questions and provides information to caller within area of responsibility. Insurance Verification/Authorization: Obtains a copy of insurance information and validates eligibility and referral needs. Reviews all visits for pre-certification, certification, and re-certification, when applicable initiates certification process. Reviews medical records to obtain clinical information required for authorization. Collaborates with Provider and hospital as appropriate should additional clinical information be needed to complete prior approval. If authorization denial is received, notifies appropriate staff to work with insurance company and Provider's office. Obtains retrospective authorization on visit when pre-certification was not obtained at or before time of visit. Patient Information & Medical Records: Discerns appropriate release of information. Provides and explains information as required by regulatory agencies of federal (HIPAA) and state laws. Complete necessary documentation. Provides and explains insurance information, i.e., referrals, co-pays, charges. Request patient identify which level of information can be announced. Processes and distributes requests of informational data for internal and external customers, i.e. disability claims. Makes arrangements for records to be copied and mailed to insurance companies upon request if necessary for pre-certification/authorizations. Communicates with insurance companies, governmental agencies and physicians to obtain and provide required information. Purges charts/documents in compliance with HIPPA from Supervisors directions. Scheduling/Referrals: Receives initial phone call from Patient and/or Referring Provider. Assesses patients' needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately. Additional ancillary scheduling may be necessary prior to patients appointments, makes every effort to accommodate patient, Provider, and ancillary site with coordination of appointment times. Reschedules patient appointments according to departmental schedules and guidelines. May schedule referral appointments for patients with other medical facilities. May generate Provider schedule templates. May maintain, edit and fill appointment slots for area(s). Sends reminders, pre-registers, and pre-calls patients. Forwards new patient information prior to scheduled appointment. Reporting/Auditing: Collects, Completes and data enters time audits for patient's visits. Measures against Best Practices and recommends improvements when warranted. Participates in required audits including Registration, Pt Summary and productivity. Follows up on No Shows, Registration Complete and all the organization and Department's assigned reports. Inventory and Care of Environment: Assists in management of department inventory. Maintains clean and orderly work area. Participates in monthly emergency operations center (EOC) activities at designated health center. Continuous Improvement: Actively participates in process improvement. Recommends operational policy and/or procedure review and changes when appropriate. Accurately documents issues for management follow up when appropriate. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires High School Diploma. Requires ability to use a personal computer; knowledge of various software; and skilled data entry skills. Requires practiced typing ability. Requires ability to learn and retain medical coding; ICD-10; CPT coding experience preferred. Requires ability to apply knowledge of medical/insurance background. Requires ability to handle multiple tasks and prioritize work. Requires ability to work independently; handle detail and work well under pressure. Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. Requires ability to learn regulatory requirements. Requires ability to effectively interact with a widely diverse population of patients; visitors and staff. Requires excellent verbal and written communication skills. Requires excellent interpersonal and customer service skills. Requires ability to make decisions; problem solve; and to provide sound judgment. Prefers comprehensive understanding in a healthcare setting regarding all aspects of patient encounter. EVALUATION OF PERFORMANCE: The SRS will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The SRS is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law. egistration

This position exists to assist the HealthNet Chief Medical Officer with providing ObGyn Physicians, Certified Nurse Midwives, Women's Health Nurse Practitioners and other Providers with leadership in the development of departmental protocols and procedures while ensuring clinical quality. This will include some direct supervision of such and/or other Providers and staff. The incumbent will monitor the quality of clinical activities and protocols at HealthNet Health Centers, IU Health Academic Health Center and their affiliated programs. They will also have a component of direct patient care responsibilities. Essential Functions Clinical Leadership: Assures that clinical guidelines are developed, communicated and implemented to all medical and professional personnel for the department. Participates in formulation of policies and procedures for the department. Assures adherence to the established protocols and policies, are monitored, and action taken where appropriate. Ensures compliance with standards of care. Exercises authority for all major medical administrative decisions for the department as they involve other departments, both outpatient and inpatient. Works to ensure collaborative and respectful team work among Physicians, Certified Nurse Midwives, Women's Health Nurse Practitioners, other Providers, Nursing, Leadership, and others, both in outpatient and inpatient settings. Quality Improvement: Takes appropriate action to ensure quality patient care, assist the quality assurance director in developing a system for assessment of program quality through the use of defined key indicators of performance. Assesses program quality, and reviews variances to established protocols, policies, procedures, taking appropriate actions as necessary. Market Development: Provides input relating to market enrichment strategies and programs for implementation in conjunction with the Marketing Department. Contributes to a positive community image through promotional efforts with community and state agencies ad groups as requested. Patient Care: Provides medical consultation and oversees patient care delivered by the organization employees in adherence to the contractual agreement. Provides appropriate direct patient care in both the outpatient and inpatient settings. Education: Participates in resident, medical student, nurse midwife and other allied health personnel education, including the coordination of lectures, schedules, and patient rounds. Operational Input: Provides input into operational aspects of the department including budget, staffing, resource utilization, space requirements and program development. Problem Resolution: Works with team members for resolution of problems. Works with team members to ensure accurate and timely maintenance and completion of all departmental medical records. Research Referral: Investigates the feasibility of clinically relevant research. Identifies research topics, assists in developing protocols including estimates of man-hours needed for data collection. Consults with HealthNet Senior Leadership Team regarding any research activities before implementing them. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Licensure to practice medicine in the state of Indiana as a Physician. Requires a Medical Degree with board certification in the ABMS medical specialty of ObGyn and licensure to practice in the state of Indiana. Requires strong leadership skills. Requires knowledge of budgeting processes. Requires strong interpersonal and team management skills. Requires knowledge of Quality and Performance Improvement. Requires academic interest and background. Requires marketing knowledge. Use of electronic medical records (EMR). EVALUATION OF PERFORMANCE: The OBGYN Medical Director will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The OBGYN Medical Director is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

This position exists to be part of a case management team and provide client services and follow-up services as needed. The incumbent in this position aids people experiencing personal and environmental difficulties which predispose illness or interfere with obtaining maximum benefit from medical care. This position exists to advocate for patients by securing needed community/financial resources via the application of extensive knowledge of various human resource agencies. Essential Functions Patient Treatment: Provides direct crisis intervention, short-term counseling, information and referral, and provides psychosocial assessment as necessary. Collaboratively plans and facilitates appropriate interventions that will improve overall family health and well-being. Serves as a liaison between the patient and the health care provider concerning the broad psychosocial aspects of the patient's course of treatment. Takes appropriate action according to established protocol for child and adult abuse and neglect cases. Charting/Record Keeping: Charts (daily) appropriately and in a timely manner in patients' medical records. Participates in multidisciplinary patient case conferences designed to share pertinent information. Education: Provides consultation and educational services to patients, families and community groups relevant to needs and problems. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires Bachelor's degree in social worker or related field. Requires experience in social work field. Requires transportation to commute to various health center sites; patient homes. Hospitals and community agencies through various parts of the city. Requires good written and verbal communication skills. Requires an understanding of families and poverty and diverse cultures. Requires extensive knowledge of community resources. Requires ability to function in multidisciplinary setting. EVALUATION OF PERFORMANCE: The Community Social Worker will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Community Social Worker is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

This position participates as a team member responsible for delivering integrated primary and behavioral health care in the primary care clinics and will coordinate mental health services. Position is responsible to assist in screening patients mental health needs and keep other team members such as but not limited to the physicians, nurses, OB primary providers, mental health providers, social workers and support staff apprised of mental health services available and/or offered to patients. The position exists to gather information from patients or other team members and screen for specific diagnoses to connect patients with the appropriate mental health counselors, if necessary. This position may also provide linkages to community resources or others that would be beneficial to the patients overall behavioral health. Essential Functions Assessment Screening: Administers semi-structured and structures psychosocial assessments in order to determine risk factors that may indicate mental health deficiencies. Assessment involves gathering information from the patient in a conversational non-intrusive manner while discussing information of a highly sensitive nature. Assessment also involves administering specific assessment tools such as but not limited to: Patient Health Questionnaire (PHQ-9), General Anxiety Disorder tool (GAD), substance abuse assessment tool (CAGE), adult needs strengths assessment tool (ANSA), etc. Issues explored include but are not limited to childhood history; criminal/mental health / substance abuse; incidences of abuse, low self-esteem, social isolation, depression, suicide, no lifelines, multiple crises or stresses; history of violence; rigid and unrealistic expectations, etc. Identify urgency of patient referral and work with therapist to schedule or implement services as directed by therapist. Documentation and Data Collection: Documents the assessment thoroughly and completely and in adherence with best practice standards. Completes and scores standardized risking tools that determines eligibility for services. Provides accurate and timely documentation of patient interventions for the client record. Maintains all data bases and related records and provides to the appropriate contacts. Coordinates data collection and scores for quality management reporting. Supportive Services: Assists to identify patient and/or family needs and may make appropriate referrals to ensure integrated health care services and/or community resources are offered and utilized. Assists with client support and care follow-up as directed. Community/Patient Coordination & Communication: This position may assist to provide outreach services to the community, clients, patients and/or families living in the targeted by creating positive messages to attempt to engage the clients/patients in the appropriate services. Many times this effort involves collaborating with the integrated healthcare team or other service providers in trying to make or maintain contacts with hard-to-reach patients, clients or families. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Bilingual (Spanish) Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. Prefers experience in behavioral / mental health assessment and case management experience. Requires proficiency in interviewing skills, listening skills, and excellent interpersonal skills. Prefers a Bachelor's degree in Social Work, Social Services, Psychology, Sociology or related field of study or significant equivalent work experience. Requires familiarity with resources and the consistent use to meet the needs of clients. Requires excellent written communication skills and the ability to accurately complete all paperwork on a timely basis. Requires excellent organizational skills in independently managing workload and related responsibilities. Requires ability to recognize needs for professional interview and consults with the others regarding appropriate referrals. Requires excellent teamwork ability and maturity in interpersonal staff relationships. Requires strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy. Requires computer experience utilizing Microsoft products as well as Electronic Medical Records. Requires flexibility to adjust to variations in the work environment. Requires a non-judgmental attitude and ability to establish quick rapport and trust with families who often have trust issues. Requires a multi-tasking orientation that supports beginning and completing a project or task within a specific time frame. Requires experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate. Required to maintain all related education and/or knowledge base to deliver high quality services. Prefer bilingual skills. EVALUATION OF PERFORMANCE: The Patient Navigator will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Patient Navigator is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

The Housing Specialist contributes to HIP's Mission by ensuring that all clients seeking housing will be assisted with professional services in a kind atmosphere offering full service and linkage to meet all expressed needs. Key outcomes include: assessing clients housing barriers and needs; housing search and placement including all aspects of finding permanent, safe and affordable housing; developing and maintaining positive relationships with landlords, management companies and local housing agencies; consistent communication with clients and Case Managers; and ensuring that all guidelines for housing placement services are followed and all data entry and documentation is submitted in a timely manner. Evaluation of Performance Performance will be evaluated based on achieving key outcomes described in this job description, including specific goals, deadlines, and other quality indicators; working effectively in a team environment; interacting positively with all partners; demonstrating excellent customer service; and working effectively and efficiently within required specifications, policies, and standards established by HealthNet and HIP. Performance Metrics Performance metrics for this position will be established annually based on: meeting all deadlines associated with data collection and entry; accuracy, quality, and timeliness of work; collaboration with essential key partners and colleagues; participation at meetings and events. Key Expected Outcomes Actively participate in all scheduled staff/team and supervision meetings. Actively participate in HIP Housing Committees to develop housing goals on client centered care plan. Stay in close communication with all partners, internal and external, regarding where a client is in housing search and placement process. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Provide direct support to clients in all aspects of permanent, safe and affordable housing placement including assistance with applications for non- subsidized and subsidized housing, including state and federal housing, project-based section 8, and with income restricted housing (LIHTC, HOME programs) as well as market rate housing in the greater Indianapolis area of client's choice. Ensure all units pass a Housing Quality Standards inspections prior to a client moving in. Participate in the development and facilitation of housing Rent Smart Workshops that both educate and inform clients about housing options, fair housing, tenant rights, etc. Develop and maintain positive working relationships with housing authorities, landlords, and management companies and outside agencies in order to maximize housing options for clients. Provide mediation and advocacy with landlords, debtors, and creditors on behalf of the client; develop a workable plan to obtain and or maintain housing. Collaborate with other agencies and community supports to maximize client outcomes, program goals and agency mission. Transport clients as necessary. Collect and report program data, including but not limited to HMIS reporting and funding required data. Assume other responsibilities as assigned. Establish and promote positive communication among all team members of HIP to increase collaborations and efficiency. Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services. Critical Skills, Knowledge, and Behaviors Knowledge of affordable housing programs and different requirements of various subsidy applications and documentation processes. Knowledge of housing issues, including tenant's rights and landlord/tenant law. Possess strong organizational skills, and attention to detail to accurately complete documentation requirements. Strong group facilitation and presentation skills. Ability to work effectively with families and individuals with a variety of needs, abilities, and social economic backgrounds Experience working independently to accomplish goals and tasks assigned. Effective problem-solving skills, including successful conflict resolution. Ability to respond flexibly to a fluid and evolving program environment. Requires knowledge and belief in “Housing First” philosophy and strategies. Excellent communication, listening, mediation, and writing skills. Creative thinker with an adaptive personality. Demonstrate knowledge of community resources, social service agencies, and landlords. The ability to work collaboratively with other personnel and/or service providers or professionals. The capacity to empower clients and to intervene appropriately to meet service goals. Ability to act independently in performing duties requiring discretion, critical thinking, self-direction, sound judgment and flexibility in work situations. Education, Experience, Degrees, Licenses · Requires a minimum of two years of previous experience in related field performing similar duties: property management, housing advocacy, or social service. · Requires strong written and oral communication skills with ability to present to groups · Requires experience with Microsoft office · Requires organizational, problem solving, and critical thinking skills · Requires professional appearance and manner · Requires ability to work independently, effectively as part of a team and with a diverse group of clients, staff and community members. · Requires experience with computer and knowledge of Microsoft Office. Work Environment and Physical Demands · Maintain expected work schedule of Monday through Friday 8 a.m. to 5 p.m. with possibility of extended hours to ensure timely reporting and client/staff safety. · Must be able to work proficiently in Microsoft office · Must be able to travel for meetings throughout the community · Must have reliable transportation. Drivers of privately-owned vehicles must have valid driver's license and meet state required automobile insurance minimums. May be required to transport clients · Must be able to pass a background check consisting of National Sex Offender Registry, Criminal History and driving record. · Valid driver's license required. EVALUATION OF PERFORMANCE: The Housing Specialist will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Housing Specialist is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

This position exists to perform a variety of patient care services as directed by physicians or clinic manager. Assures smooth patient flow, assists with examination procedures, collects patient information, performs general lab work, and provides patient education and clerical support. Essential Functions Patient Care: Calls patients for next day appointments. Prepares exam rooms, equipment, medical record and patients for clinic visit and assists providers in patient exams and treatments. Documents results of history and physical as directed by physician. Administers injections and immunizations, administers nebulizer treatments, performs routine lab tests and procedures and performs quality control. Performs phlebotomy for a wide variety of blood tests as ordered by physician. Ensures that all patient referrals to external sources of care are complete. Assists patients and/or family members who are prescribed home administered tests such as blood sugars, hemoccults, x-ray and surgical preps, insulin self-administration, etc. Provides follow-up and tracks all patients who are referred for consultative and specialty care to outside organizations and agencies. Plans and assists with the implementation of all services provided that patients are referred. Makes patient referrals for food, shelter, clothing and transportation as needed. May assist with outpatient procedures. Registration: Reviews and updates patient demographic and insurance information. Obtains information from new patients to establish accounts. Assists patients with insurance or credit related questions. Refers difficult or unique questions to appropriate person. Explains charges and policies. Prepares documents and obtains signatures on all required forms as appropriate to specialty clinic. Registers patients into computerized system and updates demographic/financial information with each patient visit. Schedules patient appointments in computer. Registers patients for visit. Performs a financial screen of patients sliding fee scale and Medicaid eligibility. Communicates what services are covered by patient's insurance and what insurance is accepted. Records/Reporting: Maintains patient records for the clinic including assembling patient records, keeping all chart forms properly identified with the patient identification plate, and attaching reports into the record. Prepares new patient charts. Maintains daily and monthly logs, and prepares referral-tracking reports as required by clinic/service. Maintains accurate patient demographic/financial information. Ensures completion of referral forms and routes to appropriate area. Maintains records of quality control for internal and external laboratory procedures, testing, abnormal results and equipment. Maintains records of all immunizations given and enters into computer. Documentation/Clerical: Maintains files and performs general office functions. Obtains and provides educational materials and related information to the patient and/or family members. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. Shape QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires Basic Life Support certification through the AHA within one month of hire. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. Requires completion of high school diploma or GED. Requires successful completion of an accredited educational program for the medical assistant. Requires equivalency if presenting a foreign degree. Requires knowledge of various standard laboratory and medical procedures. Requires ability to accurately collect patient information. Requires ability to meet standard if completing lab training or competencies. Requires knowledge of ICD-9 and CPT coding. Requires knowledge of insurance plans and third party payors. Requires data entry and basic math skills. Requires ability to perform multiple tasks simultaneously. Requires familiarity and operating knowledge of designated equipment and supplies. Requires the ability to work effectively with culturally diverse; low- income populations. Requires ability to provide patient education pertaining to a diagnosed illness; preparation for tests; patient care and diet; or related subject based on pre-established content. Requires the ability to work independently and assist with medical procedures. Requires excellent customer service skills. Requires the ability to work on teams. EVALUATION OF PERFORMANCE: The Medical Assistant will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Medical Assistant is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

Martindale Brightwood Health Center - 2855 N Keystone Avenue, Suite 100, Indianapolis, IN 46218 Fair Labor Standards Act Classification: Non-Exempt What you'll do as a Billing Specialist at HealthNet: The Billing Specialist at the HealthNet Administration location reviews accounts for assigned payers to reduce accounts receivables and enhance cash flow. The billing specialist follows proper insurance processes, timely follow-up, and resolution of accounts, and provides feedback to management when internal problems resulting in nonpayment of claims are detected. This position is responsible for all aspects of electronic or paper claim submission. Contact patients to make payment plan arrangements. Work with collection agencies to resolve outstanding patient balances. Serve as liaison to third party payers, patients and families, providers and staff and referral sources for communicating billing information. Initiate collection with all insurance carriers on electronically submitted and/or paper claims. Assist with posting mail receipts, Medicare, Medicaid, HMO and PPO payment listings against individual patient accounts. Review third party payment listings and takes appropriate action on accounts in order to avoid account aging. Make recommendations/decisions on account resolution. Review billing for accuracy and completeness. Review and corrects billing and collection problems arising in patient care facilities. Maintain the confidentiality of any patient medical, financial, or personal information and other information records and data to which there is access. When you'll work as a Billing Specialist at HealthNet: Full Time Potential schedule of Monday-Friday 8am-5pm. Job responsibilities listed above is a summary and does not include other tasks requested by Revenue Cycle Manager. Who is HealthNet? ****************************** HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay. Requirements Requirements: (Please, consider applying if you do not meet the list of criteria below. We would love to engage for other possible opportunities or explore your areas of skill a little deeper) What you'll need as a Billing Specialist at HealthNet: Currently not sponsoring for work visa. Requires High School Diploma or GED. Understanding of both Federally Qualified Health Centers and Commercial billing and collections. Certification in coding & billing preferred. Knowledge and understanding of Medicare/Medicaid regulations and billing requirements. Participate in monthly training programs for staff on policies and procedures related to billing and collection, including proper coding, use of sliding fee scales, and financial screening. SET YOURSELF APART: Preferred Qualifications Experience in third party billing/collection with in-depth knowledge of specific third-party payer requirements. Requires working knowledge of medical terminology and basic medical coding practices (UBC; CPT4; HCPCS; ICD-9). Requires knowledge and proper application of remote electronic inquiry systems for Medicare; Medicaid; Blue Cross and/or all other Commercial payers. Requires ability to process adjustment claims to Medicaid and Medicare payers on resolution of credit balance claims. OB/GYN coding experience preferred. Bilingual in Spanish or Burmese preferred, but not required. The skills you'll bring as a Billing Specialist at HealthNet: Strong written and verbal communication skills. Ability to work independently, handle detail and work efficiently and accurately under pressure. Ability to multitask. Ability to handle sensitive patient data and must maintain a high degree of confidentiality. Excellent customer service/listening skills. Reliable transportation required. Why work for HealthNet? Competitive Compensation Medical, Dental, and Vision Plan Short-Term & Long-Term Disability Health Savings Account & Difference Card Available within certain medical plans Flexible Spending Account Life Insurance, AD&D Group Accident, Critical Illness & Hospital Indemnity Domestic Partner Leave Wellness Programs 401k Match Paid Time Off accumulates at start of employment and available to use. Tuition Reimbursement Employee Referral program EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

Southwest Health Center - 1522 W Morris Street, Indianapolis, IN 46221 Fair Labor Standards Act Classification: Non-Exempt The Community Health Coach-WeCare a is grant funded position, and currently has a time limit. This role will also be in person. What you'll do as a WeCare Community Health Coach at HealthNet WeCare is a program designed to reduce the risk factors for infant mortality through a combination of two-way SMS messaging and health coaching. The give targeted factors included a decrease in smoking, obesity and mental health issues and an increase in safe sleeping practices and breastfeeding. As a Community Health Coach, your job would be to offer support and coaching of positive, healthy behaviors to women and men enrolled in the WeCare Program. Working alongside a health care team, you would work to lower the negative health outcomes and infant mortality rate in Indiana, and more specifically in Marion County and Central Indiana. Patient Treatment * Provides direct crisis intervention, short-term counseling, information and referral, and provides psychosocial assessment as necessary. * Collaboratively plans and facilitates appropriate interventions that will improve overall family health and well-being. * Serves as a liaison between the patient and the health care provider concerning the broad psychosocial aspects of the patient's course of treatment. * Takes appropriate action according to established protocol for child and adult abuse and neglect cases. * Apply a minimum of one health literacy method when communicating with patients/clients. Charting/Record Keeping * Charts (daily) appropriately and in a timely manner in patients' medical records. * Participates in multidisciplinary patient case conferences designed to share pertinent information. Education * Provides consultation and educational services to patients, families and community groups relevant to needs and problems. Who is HealthNet? ****************************** HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay. Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager. Requirements (Please, consider applying if you do not meet the list of criteria below. We would love to engage for other possible opportunities or explore your areas of skill a little deeper) What you'll need as a WeCare Community Health Coach at HealthNet: * Currently not sponsoring work visa. * High School Degree, college degree preferred. * Working with patients and family members or other support persons in clinic setting, hospital or home settings or community settings; Extensive child care experience * Must have excellent interpersonal skills, be able to maintain confidentiality, Logical thinking and decision-making skills. * Must have teaching and coaching skills as well as proficient computer skills. * Must have transportation to get to residential settings as well as inpatient and community settings. * Have a personal knowledge of Marion County. * Travel may be required. Physical Requirement * Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting. * Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position. * Able to perform duties during periods of varied and/or prolonged work hours. * Will be exposed to all patient elements. * Must be able to read, write, hear, and communicate effectively in the English language by both orally and written. Why work at HealthNet? * Competitive Compensation * Medical, Dental, and Vision Plan * Short-Term & Long-Term Disability * Health Savings Account & Difference Card Available within certain medical plans * Flexible Spending Account * Life Insurance, AD&D * Group Accident, Critical Illness & Hospital Indemnity * Domestic Partner Leave * Wellness Programs * 401k Match * Paid Time Off accumulates at start of employment and available to use. * Tuition Reimbursement * Employee Referral program * Mileage Reimbursement EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

$30,000 SIGN ON BONUS Southwest Health Center - 1522 W Morris Street, Indianapolis, IN 46221 Pay based on experience. Starting salary at $194,677/yr. Fair Labor Standards Act Classification: Exempt Provide pediatric care for HealthNet patients utilizing appropriate and effective patient care plans, which are concisely documented, assuring continuity of care and patient education, while exercising appropriate cost-containment measures. Direct Patient Care: * Conducts diagnostic procedures, therapies, consultations, referrals, education, screenings and preventive care. Interpersonal Care: * Interacts appropriately with patients and staff. Treats patients and staff in a friendly, courteous and respectful manner. Actively listens to concerns in a caring and compassionate manner, responds to questions, and clearly explains diagnosis and treatment. Patient Care Documentation: * Maintains adequate, concise, and legible documentation including baseline and interval physical exam records, preschool vision exam records, immunizations, problem records, medication records, drug allergies, subjective and objective data, assessment, and diagnostic procedures. * Dictates progress notes in a timely fashion. Maintains patient confidentiality. Apply a minimum of one health literacy method when communicating with patients/clients. Hospital Care: * Conducts daily patient rounds, writing daily progress notes in hospital charts, taking telephone calls about hospital patients, and overseeing residents in the management of hospital patients. Administrative Services: * Participates in the provider performance audit and on the Quality Assurance Committee. * Participates in peer review. Arrives on time for meetings and clinic sessions, calling if more than fifteen minutes late for clinic sessions. * Returns telephone calls the same day or within one hour after hours, when assigned. * Utilizes appropriate infection control measures. Community Services: * Makes presentation in the community when requested attend annual board dinner, attends local board meetings, and attends HealthNet Board meetings. * Participates in professional networking activities as required. Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager. Who is HealthNet? ****************************** HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay. Requirements QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: * Requires current Indiana M.D. licensure. * Requires Board certification or board eligibility. * Requires DEA and SEA certification. * Requires CPR certification. * Requires completion of residency program. * Requires hospital medical staff membership. * Requires effective written and verbal communication skills. * Requires a high level of interpersonal; problem solving, and analytical skills. * Travel may be required. Physical Requirements: * Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting. * Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position. * Able to perform duties during periods of varied and/or prolonged work hours. * Will be exposed to all patient elements. * Must be able to read, write, hear, and communicate effectively in the English language by both orally and written. Why work for HealthNet? * Competitive Compensation * Medical, Dental, and Vision Plan * Short-Term & Long-Term Disability * Health Savings Account & Difference Card Available within certain medical plans * Flexible Spending Account * Life Insurance, AD&D * Group Accident, Critical Illness & Hospital Indemnity * Domestic Partner Leave * Wellness Programs * 401k Match * Adoption Assistance * Employee Assistance Program * Health Advocacy Services * Up to Date subscription for providers at no cost * Paid Time Off (28 days) accumulates at start of employment and available to use. * Tuition Reimbursement * Employee Referral program EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

The Outreach Enrollment Specialist is part of the Outreach and Enrollment Team which is responsible for 1) establishing community partnerships and increasing awareness of HealthNet and the services our team provides for Healthy Indiana Plan (HIP 2.0), Hoosier Healthwise, Marketplace and Medicaid; 2) providing outreach and enrollment assistance for all uninsured individuals; 3) collaborating with other HealthNet departments/programs to facilitate in-reach efforts for existing patients; The following essential function statements are not intended to be an exhaustive list of tasks and functions for this position. s provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. Essential Functions TIME AND ORGANIZATION MANAGEMENT: Ability to work both independently and in a team environment, take initiative, multi-task and prioritize work effectively. Receive and follow up on referrals (internal and external) in a timely manner. Manage and update work schedule according to organization and department policies. Submit all reports (monthly outreach and stats report, biweekly consumer report, project stats reports) to OE Manager by due dates. Participate in monthly one-on-one meeting with OE Manager. Participate in monthly team meeting. Attend all required trainings. OUTREACH EFFORTS: Participate in community events (i.e. health fairs, school meetings, etc.) to promote the services of the OE team as well as the organization. Identify, establish and maintain ongoing relationships with individuals, groups, and organizations in the community to increase awareness of health insurance options and create referral opportunities. Excellent interpersonal skills, good collaboration skills, positive attitude and desire to learn. ENROLLMENT EFFORTS: Provide education and enrollment assistance for uninsured and underinsured children and adults in any of the following: Healthy Indiana Plan (HIP 2.0), Hoosier Healthwise and the Marketplace. Must be able to travel throughout Indianapolis and surrounding counties as needed. Possess an ability to interact respectfully with diverse cultural and socio-economic populations. Maintain ongoing knowledge of the guidelines for the health insurance programs. Other duties as assigned. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: High School graduate required. Bachelor degree is preferred. Knowledge of enrollment procedures. Experience working in human services, community outreach. Knowledge of Medicaid, ACA, HIP 2.0 a plus. Ability to interact with diverse populations. Spanish preferred, but not required. EVALUATION OF PERFORMANCE: The Outreach Enrollment Specialist will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Outreach Enrollment Specialist is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

The Senior Supervisor contributes to HIP's Mission by promoting a service conscious environment through the development and coordination of programming that is responsive to staff and client needs as well as ensuring compliance with grant funded programs. The Senior Supervisor participates in establishing policies and procedures, training, and day to day processes guaranteeing a client centered milieu aimed at ending homelessness for those seeking services at HIP. The Supervisor provides guidance and support to staff by, staying up to date on best practices, providing clear job functions, and focusing on outcomes while working in a collaborative spirit with other internal and external colleagues and partners. The Senior Supervisor is responsible for understanding grant requirements of the organization and ensuring accurate and timely data entry for assigned staff. The Senior Supervisor, in conjunction with the Supervisor, Grants Manager and HIP Director, is responsible for required grant and budget tracking and reporting. This position maintains payroll and confidential employee information as needed. This position is part of the HIP Management Team and therefore plays a vital role in making decisions for the growth of the organization. Key outcomes include: accurate and timely reporting on all grants; fair and consistent supervision of all assigned staff according to established policies; provide accountability, training and development with all staff; monitor grant expenditures while working to provide resources for clients, staff, and programs which maximize effectiveness; actively participate in community meetings that pertain to assigned client services. The HIP Senior Supervisor is currently responsible for service implementation and reporting for VA Grant and Per Diem; SSVF; and HVRP grants as well as CoC RRH in partnership with HIP Supervisor. Evaluation of Performance Performance will be evaluated based on achieving key outcomes described in this job description, including specific goals, deadlines, and other quality indicators; working effectively in a team environment; interacting positively with all partners; demonstrating excellent customer service; and working effectively and efficiently within required specifications, policies, and standards established by HealthNet and HIP. Performance Metrics Performance metrics for this position will be established annually based on: Managing staff towards a client centered outcomes driven environment; meeting all deadlines associated with data collection and entry; accuracy, quality, and timeliness of work; collaboration with essential key partners and colleagues; participation at meetings and events. Key Expected Outcomes · Active participation in all mandatory meetings such as: All Staff, HIP Management Meeting, HIP Case Conferencing, Team/Department Meetings, Annual Budget Development, CoC Meetings pertaining to outcomes and performance measures, Community Veteran Coordination meetings, and Supervision · Manage project budget, development, performance goals and service delivery of all grant funded programs. · Lead monthly (at a minimum) team meetings to ensure clarity of processes, collaboration, understanding, and overall team effectiveness. · Provide effective and equitable communication to all assigned staff relating to program, department and activities. · Conduct weekly or bi-weekly supervision for all assigned staff as well as annual performance evaluation · Provide personnel development opportunities, training, and onboarding/orientation · Maintain open communication with all employees to enhance work processes and employee understanding · Ensure all programmatic functions are coordinated with internal and external colleagues and partners · Maintain awareness of best practices for the field and provide continual development to ensure accomplishment of program goals and objectives · Assist in the development of new programs/grants in order to fold into daily activities and outcomes · Conduct ongoing evaluation of services rendered to address quality assurance issues and incorporate change towards highest quality of service · Promote positive communication with client focused services delivery · Prepare and share outcome reports at All Staff Meetings · Coordinate and direct data collection to ensure accurate outcomes reporting · Act as part of HIP Management Team in program development; development of policies and procedures; and maintaining a leadership role in the organization · Establish and promote positive communication among all team members of HIP to increase collaborations and efficiency. · Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services. Critical Skills, Knowledge, and Behaviors · Able to prioritize, organize tasks and time, and follow up. High detail orientation and accuracy. Performs responsibilities efficiently and timely (time management.) · Demonstrates effective verbal, written, and interpersonal skills, in person, in written correspondence and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment. · Able to work independently in performing duties requiring discretion, analytical ability, self-direction, sound judgment and flexibility in work situations · Able to read, interpret, and use forms and other visual instructions in order to perform required work. · Ability to coach assigned staff within company policy; ability to have difficult conversations with assigned staff when job performance is weak. · Able to juggle multiple requests and meet multiple deadlines. Can adjust to a changing environment. · Able to identify and resolve conflict in a professional manner within the stated values of the organization. · Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill · Able to identify needs of individuals and develop solutions to meet those needs. Demonstrates strong customer service orientation. · Proactive in anticipating and alerting others to problems with processes, projects, and outcomes. · Ability to operate within a budget. · Demonstrates ability to learn and become proficient on new applications, programs, etc. · Demonstrates ability to set and meet goals, both project and individually. Education, Experience, Degrees, Licenses · Requires a Master's degree in a human services field; LCSW preferred · Requires previous supervisory experience or 8+ years of practice in related field. · Requires knowledge of community resources with strong casework and counseling skills · Requires strong interpersonal skills and ability to lead a team as well as work as a team member · Requires experience with Microsoft office · Requires good verbal and written communication · Requires excellent interpersonal communication skills and the ability to exercise tact and discretion · Requires the ability to be firm with staff on compliance with policies and federal, state, and local regulations · Requires the ability to remain flexible and responsive in order to handle and prioritize workload from various sources. · Requires organizational , problem solving and critical thinking skills · Requires ability to work independently and think conceptually · Requires ability to keep current on new skills and learning opportunities related to the field · Previous experience with grants management preferred · Maintain a professional appearance and manner Work Environment and Physical Demands · Must be able to lead staff in a fast paced, challenging and changing work environment · Maintain expected work schedule of Monday through Friday 8 a.m. to · 5 p.m. with possibility of extended hours to ensure timely reporting and client/staff safety. · Must be able to work proficiently in Microsoft office · Must be able to travel for meetings throughout the community · Must have reliable transportation. Drivers of privately owned vehicles must have valid driver's license and meet state required automobile insurance minimums will required to show proof. May be required to transport clients · Must be able to pass a background check consisting of National Sex Offender Registry, Criminal History and driving record.

This position exists to provide leadership to the staff of the health center(s). The incumbent works closely with the Medical Director and the Chief and Deputy Chief of Operations in the day-to-day clinical operations of the assigned health center(s). The position coordinates patient care policies and procedures and safety procedures for the health center(s). This position reports to either the COO or DCOO. Essential Functions Planning: Contributes towards successful implementation of annual operating plan and assists with financial analysis and formulation of recommendations to achieve plan objectives. Personnel Management: Effectively manages assigned staff in a manner consistent with organizational policies and values. Maintains an employee feedback process to enhance work processes and employee understanding. Financial Management: Participates with the COO and DCOO in the development of the annual budget for the Health Center. Demonstrates fiscal accountability. Monitors and enhances the Health Center's effectiveness, efficiency, staff productivity and customer satisfaction. Leadership: Is accountable for strategic planning, program development, and overall operational administration for the Health Center. Provides direct supervision to all nurses and support staff in the Health Center. Works closely with the Operations leadership, the Medical Director, and the Physician Co-Leader to develop and implement patient care policies and procedures. Works closely with the Service Line leadership to implement initiatives. Continuous Improvement: Ensures quality of services through the development, implementation and documentation of a quality monitoring system and/or program evaluation reflected through key indicators. Assumes a leadership role in quality improvement activities in the department. Obtains and reviews outcome and benchmarking data for opportunities for improvement. Collaborates with the Quality Management department in overseeing information management related to clinical outcomes and work processes. Works with IS to continually evaluate/update medical and business information systems. Collaborates with Service Line on quality improvement initiatives. Accreditation: Ensures Health Center compliance with all applicable laws, statues and regulatory organization standards. Participates in the development and revision of organizational policies and procedures. Communication: Responsible for maintaining a communication system that interfaces with the medical staff and other HealthNet departments to ensure total quality patient care. Develops and maintains working relationships with schools, churches, and other community organizations. Program Development: Participates with the HealthNet Senior Leadership Team and other organizations in developing and implementing alternative care delivery systems, appointment scheduling systems, and other comprehensive patient care services. Participates in efforts to develop on-site specialty care services. Participates with the Grants Management department in developing new grant proposals for new or expanded services. HealthNet Accountabilities: Attends meetings and is actively involved with the local Community Board. Plans and supervises health fairs and other outreach activities. Participates with senior leadership in the planning and construction of Health Center renovation and expansion. Represents HealthNet with outside business partners to enhance HealthNet's service capacity. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires current State of Indiana licensure as a Registered Nurse. Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. Requires Associates Degree in Nursing; Bachelor's degree preferred. Requires one to three years of leadership experience. Requires knowledge in business applications. Requires ability to plan and manage the utilization of resources. Requires ability to facilitate and lead work groups. Requires ability to apply the organization personnel policies and procedures. Requires effective written and verbal communication skills. Requires strong customer service skills. Requires ability to promote teamwork and build effective relationships. Requires ability to take initiative and meet objectives. EVALUATION OF PERFORMANCE: The Manager - Clinical Services will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Manager - Clinical Services is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

$15,000 SIGN ON BONUS Pay Based on Experience, Salary Starting at $115,700/yr. Fair Labor Standards Act Classification: Exempt This position exists to promote excellence in clinical practice in antepartum, intrapartum, postpartum and well woman care; and in education, consultant services and clinical research. Clinical practice * Provide full-scope midwifery care; obtain relevant health history and comprehensive physical exam, preventative screening, and identification of medical and obstetric risk factors. * Formulates appropriate differential diagnoses and identification of individual, family and community needs. * Develops treatment plan to maximize the health potential of the individual, family and/or community in the outpatient as well as in the inpatient setting. * May initiate or participate in patient care conferences Orders and adjusts medications per collaborative written agreement and prescriptive authority in accordance with the Indiana Nurse Practice Act. * Serves as clinical resource person for the nursing staff, physicians, hospital and other health care providers. * Performs outpatient fetal surveillance, including non-stress tests. * Hospital duties include: triage of obstetric patients, labor assessment and management, vaginal deliveries, repair of minor lacerations and episiotomies, immediate newborn assessment and stabilization, postpartum rounds and discharge of patient. * May perform additional duties with appropriate training. * Examples of exceeds expectations: Clinically practices at a high level of care noted by other providers and patient evaluations. Consistently goes beyond the expected standard of care to address special needs of the patients. * May choose to add additional skills such as IUD insertion, colposcopy, and limited US assessments. * Apply a minimum of one health literacy method when communicating with patients/clients. Quality Assurance * Consults appropriately with physician sponsors. * Manages low risk patients independently. * Develops at least one procedure and/or clinical guideline related to OB/GYN based on current research each year. * Identifies issues or processes, which may benefit from analysis with the overall goal for improvement. * Acts to resolve problems that are identified. Participates in peer review. * Those exceeding these expectations may do so by serving on clinical practice committees, PA&I CNM subcommittee, HealthNet Quality Council, EMR implementation, or other quality improvement committees. Documentation * Maintains adequate, concise and legible medical records documenting findings, patient assessments and services in concert with HealthNet & the organization guideline. * Meets HealthNet policy standards for use of problem list and medication sheet. Education * Participates in the education of medical professionals, including midwifery, nurse practitioner and medical students, and resident physicians. * Provides extensive antepartum, postpartum and well-woman education with an emphasis on empowering patients to assume the primary responsibility for their own health decisions. * Exceeds: rated consistently on a high level by students; participates in learner conferences in a professional manner; displays knowledge as "expert" in some area of clinical practice. * Shares new information with other members of the healthcare team. Consultation * Functions as a clinical expert by providing consultative services to health team members and the community. * Acts in consultation with physicians in providing care for high-risk patients. * Exceeds: appears on public forum panels, presents information to groups, teaches classes outside of job expectations, may write articles or serve as a guest speaker to the mass media, may serve on boards or professional organizations. Research * Compares clinical practices to national standards. * Incorporates scientific evidence into clinical practice and may participate in and/or conduct research in women's health. * Exceeds: may initiate and perform clinical research. Seeks grant funding for projects. * May serve as a resource person to interpret research findings. Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager. Who is HealthNet? ****************************** HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay. Requirements Qualifications, Knowledge, Skills, Abilities * Currently not sponsoring work visa. * Requires Certification in Nurse Midwifery by the American College of Nurse-Midwives. * Requires current Indiana RN licensure. * Requires current Indiana Nurse- Midwife/Certified Nurse-Midwife license. * Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. * Requires an Associates of Nursing (ASN); Bachelor of Nursing (BSN) preferred. * New ASN RNs hired after January 1, 2013 will be required to complete their BSN within five (5) years from date of hire into this job. * Requires staff privileges at the organization for inpatient care. * Prescriptive authority in accordance with the Indiana Nurse Practice Act. * Travel may be required. Physical Requirements * Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting. * Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position. * Able to perform duties during periods of varied and/or prolonged work hours. * Will be exposed to all patient elements. * Must be able to read, write, hear, and communicate effectively in the English language by both orally and written. Why work for HealthNet? * Competitive Compensation * Medical, Dental, and Vision Plan * Short-Term & Long-Term Disability * Health Savings Account & Difference Card Available within certain medical plans * Flexible Spending Account * Life Insurance, AD&D * Group Accident, Critical Illness & Hospital Indemnity * Domestic Partner Leave * Wellness Programs * 401k Match * Paid Time Off accumulates at start of employment and available to use. * Tuition Reimbursement * Employee Referral program EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

This position is responsible for initiating and maintaining regular weekly and long-term (up to three years) contact and support with families. This activity occurs primarily in the home and is intensive (each visit should last one hour). The interventions are family-centered and strength-based and directed at establishing a trusting relationship; assisting in strengthening the parent-child relationship; assisting parents in improving their skills to optimize the home environment; improving the family support system; and increasing the family's ability to problem solve and assume the role of advocate for themselves and their children. The Family Support Specialist is responsible for assisting the family in establishing goals and a plan for accomplishment of these goals as well as the assessment of the normal growth and development of the child. Essential Functions Supportive Services: Provides emotional support to parents, informal counseling and role modeling of family relationships, communication skills, life coping skills and linkage to other needed community resources. Engages in problem solving approach to clients' issues in consultation with the supervisor. Role models problem solving behaviors and activities by doing things for the parent, and subsequently provides support and encourages the parent in accomplishing activities for herself. Supports the parent (s) in learning nurturing behavior and skills and reinforces the use of these skills in interactions with the infant through activities taught in FSS training. Facilitates age appropriate parent-child interaction activities during home visits. Child Health Monitoring: Monitors health indicators and provides support services and advocacy to assure that the infant receives all needed services. Reduces barriers to enrollment in both medical service and other social services. Conducts developmental screening, reviews findings with supervisor and makes referral to early intervention services. Provides education to the family regarding the need for and purpose of well child visits and immunizations Family Assessment: Assesses concrete needs (food, clothing, housing, etc.) of the family, organizing these and responding to needs. Assesses parent/child interaction and bonding. Assesses the level of functioning of the family and strengths and challenges in the family unit. Assesses the supports or lack thereof, from the community network. In consultation with the assigned supervisor, the home visitor develops a service plan, identifying relevant high-risk factors, therapeutic goals with respect to these factors, and specific interventions that are to be used to accomplish the goals. Makes community referrals in discussion with supervisor when appropriate. Documentation and Completion of Required Forms: Provides accurate and timely documentation on interventions with families in client record. Provides for the thorough and complete information gathering on required Healthy Families of Indiana forms. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires valid Indiana driver's license; proof of insurance and must possess reliable transportation. Requires Bachelor's degree in Social Work; Child Development or related area with over one year of experience working in a family support program or similar supportive program. Substantial directly related work experience may be substituted for undergraduate degree. Requires ability to establish nurturing and trusting relationships with parents and other caregivers. Requires experience in successfully raising/working with infants and young children. Requires the ability to understand the meaning of and can manage client resistance to services. Requires an understanding of the dynamic of child abuse and neglect. Requires familiarity with parent-child interaction and child development materials and skills in utilizing these materials. Requires knowledge and ability to learn and apply basic counseling skills. Requires the ability to build trust early in the relationship building with the client. Requires excellent listening skills and the ability to listen in a non-judgmental manner by offering assistance with problems with obtaining basic necessities. Requires good written communication skills and good organizational skills to manage and arrange for the completion of required forms. Requires close attention to detail to complete necessary forms. Requires knowledge of normal child growth and development and parent child relationships. Requires ability to relate to families from a strength-based model amidst chaotic family environment; ability to approach families from a family-centered model. Must demonstrate motivation and the ability to learn and practice basic supportive skills. Requires ability to establish and maintain personal/programmatic boundaries while providing supportive services. Requires the ability to relate to individuals who may not share basic commonality including value systems and behavior norms. Believes in and is comfortable advocating for nurturing; non-violent discipline of children. Experience in working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate. EVALUATION OF PERFORMANCE: The Family Support Specialist will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Family Support Specialist is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

$50,000 SIGN ON BONUS Bloomington Health Center - 811 West 2nd Street, Bloomington, IN 47403 Fair Labor Standards Act Classification: Non-Exempt Provide primary care for HealthNet patients utilizing appropriate and effective patient care plans, which are concisely documented, assuring continuity of care and patient education, while exercising appropriate cost-containment measures. Direct Patient Care: Conducts diagnostic procedures, therapies, consultations, referrals, education, screenings and preventive care. Interpersonal Care: Interacts appropriately with patients and staff. Treats patients and staff in a friendly, courteous and respectful manner. Actively listens to concerns in a caring and compassionate manner, responds to questions, and clearly explains diagnosis and treatment. Patient Care Documentation: Maintains adequate, concise, and legible documentation including baseline and interval physical exam records, preschool vision exam records, immunizations, problem records, medication records, drug allergies, subjective and objective data, assessment, and diagnostic procedures. Dictates progress notes in a timely fashion. Maintains patient confidentiality. Apply a minimum of one health literacy method when communicating with patients/clients. Hospital Care: Conducts daily patient rounds, writing daily progress notes in hospital charts, taking telephone calls about hospital patients, and overseeing residents in the management of hospital patients. Administrative Services: Participates in the provider performance audit and on the Quality Assurance Committee. Participates in peer review. Arrives on time for meetings and clinic sessions, calling if more than fifteen minutes late for clinic sessions. Returns telephone calls the same day or within one hour after hours, when assigned. Utilizes appropriate infection control measures. Community Services: Makes presentation in the community when requested attend annual board dinner, attends local board meetings, and attends HealthNet Board meetings. Participates in professional networking activities as required. Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager. Who is HealthNet? ****************************** HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay. Requirements QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires current Indiana M.D. licensure. Requires Board certification or board eligibility. Requires DEA and SEA certification. Requires CPR certification. Requires completion of residency program. Requires hospital medical staff membership. Requires effective written and verbal communication skills. Requires a high level of interpersonal; problem solving, and analytical skills. Travel may be required. Physical Requirements: Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting. Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position. Able to perform duties during periods of varied and/or prolonged work hours. Will be exposed to all patient elements. Must be able to read, write, hear, and communicate effectively in the English language by both orally and written. Why work for HealthNet? Competitive Compensation Medical, Dental, and Vision Plan Short-Term & Long-Term Disability Health Savings Account & Difference Card Available within certain medical plans Flexible Spending Account Life Insurance, AD&D Group Accident, Critical Illness & Hospital Indemnity Domestic Partner Leave Wellness Programs 401k Match Adoption Assistance Employee Assistance Program Health Advocacy Services Up to Date subscription for providers at no cost Paid Time Off accumulates at start of employment and available to use. Tuition Reimbursement Employee Referral program EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

This position is responsible for initiating and maintaining regular weekly and long-term (up to three years) contact and support with families. This activity occurs primarily in the home and is intensive (each visit should last one hour). The interventions are family-centered and strength-based and directed at establishing a trusting relationship; assisting in strengthening the parent-child relationship; assisting parents in improving their skills to optimize the home environment; improving the family support system; and increasing the family's ability to problem solve and assume the role of advocate for themselves and their children. The Family Support Specialist is responsible for assisting the family in establishing goals and a plan for accomplishment of these goals as well as the assessment of the normal growth and development of the child. Essential Functions Supportive Services: Provides emotional support to parents, informal counseling and role modeling of family relationships, communication skills, life coping skills and linkage to other needed community resources. Engages in problem solving approach to clients' issues in consultation with the supervisor. Role models problem solving behaviors and activities by doing things for the parent, and subsequently provides support and encourages the parent in accomplishing activities for herself. Supports the parent (s) in learning nurturing behavior and skills and reinforces the use of these skills in interactions with the infant through activities taught in FSS training. Facilitates age appropriate parent-child interaction activities during home visits. Child Health Monitoring: Monitors health indicators and provides support services and advocacy to assure that the infant receives all needed services. Reduces barriers to enrollment in both medical service and other social services. Conducts developmental screening, reviews findings with supervisor and makes referral to early intervention services. Provides education to the family regarding the need for and purpose of well child visits and immunizations Family Assessment: Assesses concrete needs (food, clothing, housing, etc.) of the family, organizing these and responding to needs. Assesses parent/child interaction and bonding. Assesses the level of functioning of the family and strengths and challenges in the family unit. Assesses the supports or lack thereof, from the community network. In consultation with the assigned supervisor, the home visitor develops a service plan, identifying relevant high-risk factors, therapeutic goals with respect to these factors, and specific interventions that are to be used to accomplish the goals. Makes community referrals in discussion with supervisor when appropriate. Documentation and Completion of Required Forms: Provides accurate and timely documentation on interventions with families in client record. Provides for the thorough and complete information gathering on required Healthy Families of Indiana forms. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires valid Indiana driver's license; proof of insurance and must possess reliable transportation. Requires Bachelor's degree in Social Work; Child Development or related area with over one year of experience working in a family support program or similar supportive program. Substantial directly related work experience may be substituted for undergraduate degree. Requires ability to establish nurturing and trusting relationships with parents and other caregivers. Requires experience in successfully raising/working with infants and young children. Requires the ability to understand the meaning of and can manage client resistance to services. Requires an understanding of the dynamic of child abuse and neglect. Requires familiarity with parent-child interaction and child development materials and skills in utilizing these materials. Requires knowledge and ability to learn and apply basic counseling skills. Requires the ability to build trust early in the relationship building with the client. Requires excellent listening skills and the ability to listen in a non-judgmental manner by offering assistance with problems with obtaining basic necessities. Requires good written communication skills and good organizational skills to manage and arrange for the completion of required forms. Requires close attention to detail to complete necessary forms. Requires knowledge of normal child growth and development and parent child relationships. Requires ability to relate to families from a strength-based model amidst chaotic family environment; ability to approach families from a family-centered model. Must demonstrate motivation and the ability to learn and practice basic supportive skills. Requires ability to establish and maintain personal/programmatic boundaries while providing supportive services. Requires the ability to relate to individuals who may not share basic commonality including value systems and behavior norms. Believes in and is comfortable advocating for nurturing; non-violent discipline of children. Experience in working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate. EVALUATION OF PERFORMANCE: The Family Support Specialist will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Family Support Specialist is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

$30,000 SIGN ON BONUS Bloomington Health Center - 811 West 2nd Street, Bloomington, IN 47403 This position exists to provide compassionate, comprehensive, and quality clinical care to patients while promoting whole person care. The incumbent provides care to patients in collaboration with and under the supervision of a collaborating physician. Clinical Practice * Assesses health status through obtainment of relevant health history and comprehensive physical exam, preventive screening, and identification of medical risk factors. * Formulates appropriate differential diagnosis and identification of individual, family and community needs. * Develops treatment plan to maximize the health potential of the individual, family, and/or community. May conduct patient care conferences, facilitate discharge planning, and develop policies and procedures. * Orders and adjusts medications per collaborative written agreement and prescriptive authority in accordance with the Indiana Medical Licensing Board, or in consultation with the physician. * Directs the development, implementation, and evaluation of standards for nursing practice. * Serves as a clinical resource for the nursing and other back office staff, physicians, and other health care providers. * Serves as an advocate for patients, staff, and management. * Works with a diverse population of low socioeconomic status, multi-cultural/multilingual, high percentage of substance use, low educational attainment, and late and sporadic care patients. Education * Advances clinical skills and knowledge by attending continuing medical education trainings as to maintain licensure in accordance with Indiana Medical Licensing Board. * Collaborates with other departments to assess learning needs and plan staff education programs. * Emphasizes wellness and self-care by sharing information needed to make healthy lifestyle choices and health care decisions to patients, family and the community. * Applies a minimum of one health literacy method when communicating with patients/clients. Consultation * Functions as a clinical expert by providing consultative services to health team members and community. * Markets consultative services and educational programs to the other health team members to problem-solve complex clinical situations and positively impact patient and family outcomes. Continuous Quality Improvement * Promotes and participation in applying the principle/model of continuous improvement to improve existing processes and enhance the effective utilization of resources (human and material). * Collaborates with medical and service line leadership on quality improvement initiatives. * Compares clinical practices to national standards to positively affect patient's outcomes. Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager. Who is HealthNet? ****************************** HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay. Requirements Qualifications, Knowledge, Skills, Abilities * Requires a current Physician Assistant license in the State of Indiana, prescriptive authority issued by the State of Indiana, and current DEA (federal) and CSR (state) certificate of registration for controlled substances. * Requires master's degree from an accredited Physician Assistant program. * Requires clinical expertise as applicable to individual area. * Requires Basic Life Support certification through the AHA. Other advanced life support * certifications may be required per unit/department specialty according to patient care policies. * Knowledge of the service standards and regulatory standards governing care delivery and operations. * Requires the ability to assess learning needs and plan educational programs. * Requires strong communication; negotiation; collaboration and problem- solving skills. * Requires the ability to be flexible and work effectively in teams/groups. * May require travel between health centers. Physical Requirement * Prolonged periods of sitting at a desk and working on a computer. * Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting. * Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position. * Able to perform duties during periods of varied and/or prolonged work hours. * Will be exposed to all patient elements. * Must be able to read, write, hear, and communicate effectively in the English language by both orally and written. Why work for HealthNet? * Competitive Compensation * Medical, Dental, and Vision Plan * Short-Term & Long-Term Disability * Health Savings Account & Difference Card Available within certain medical plans * Flexible Spending Account * Life Insurance, AD&D * Group Accident, Critical Illness & Hospital Indemnity * Domestic Partner Leave * Wellness Programs * 401k Match * Paid Time Off accumulates at start of employment and available to use. * Tuition Reimbursement * Employee Referral program EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

PART TIME REGISTRATION SPECIALIST-HEALTHNET BLOOMINGTON-FORMERLY VOLUNTEERS IN MEDICINE - VIM - BILINGUAL PREFERRED This position exists to provide a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. The incumbent will provide a high level of courteous and efficient service to patients to include obtaining specific information to generate an accurate financial and demographic record for our patients that will ensure maximum reimbursement and clinical outcomes. This position schedules appointments, interviews patients for appropriate medical information, and may explain charges and policies of the department. The SRS role also answers incoming telephone calls and directs patients and visitors appropriately to all points of care. Essential Functions Customer Service: As the first point of contact, the Specialist Registration conveys compassion and trust by providing the knowledge, skills, and resources needed to demonstrate a coordinated experience to meet the current needs of the patient. Assesses patient for special needs/assistance and accommodates accordingly. Provides directions to health center locations, and arranges transportation as needed. Provides patients with educational materials, written and/or verbal excluding clinical information. Exceeds expectation of patients, family and visitors. Works individually and as a team to assure patient encounter is priority and at best interest. Registration Accountabilities: Greets and ascertains customer's needs via telephone. Responds in an accurate, timely and complete manner to questions or directional needs. Accurately completes registrations and pre-registrations for patients by entering demographic, financial, employment, referring Provider and Emergency contact information into computer system. May request medical records and radiology exams prior to patient appointments. Obtains consent according to specified requirements. Provides resource materials required by JCAHO, Corporate Compliance and Individual Departments. Gives attention to the care and comfort of patients and their families. Provides training to new employees utilizing the organization's departmental policy and procedures. Answers and triages incoming telephone calls and accommodates requests timely according to department processes. Answers questions and provides information to caller within area of responsibility. Insurance Verification/Authorization: Obtains a copy of insurance information and validates eligibility and referral needs. Reviews all visits for pre-certification, certification, and re-certification, when applicable initiates certification process. Reviews medical records to obtain clinical information required for authorization. Collaborates with Provider and hospital as appropriate should additional clinical information be needed to complete prior approval. If authorization denial is received, notifies appropriate staff to work with insurance company and Provider's office. Obtains retrospective authorization on visit when pre-certification was not obtained at or before time of visit. Patient Information & Medical Records: Discerns appropriate release of information. Provides and explains information as required by regulatory agencies of federal (HIPAA) and state laws. Complete necessary documentation. Provides and explains insurance information, i.e., referrals, co-pays, charges. Request patient identify which level of information can be announced. Processes and distributes requests of informational data for internal and external customers, i.e. disability claims. Makes arrangements for records to be copied and mailed to insurance companies upon request if necessary for pre-certification/authorizations. Communicates with insurance companies, governmental agencies and physicians to obtain and provide required information. Purges charts/documents in compliance with HIPPA from Supervisors directions. Scheduling/Referrals: Receives initial phone call from Patient and/or Referring Provider. Assesses patients' needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately. Additional ancillary scheduling may be necessary prior to patients appointments, makes every effort to accommodate patient, Provider, and ancillary site with coordination of appointment times. Reschedules patient appointments according to departmental schedules and guidelines. May schedule referral appointments for patients with other medical facilities. May generate Provider schedule templates. May maintain, edit and fill appointment slots for area(s). Sends reminders, pre-registers, and pre-calls patients. Forwards new patient information prior to scheduled appointment. Reporting/Auditing: Collects, Completes and data enters time audits for patient's visits. Measures against Best Practices and recommends improvements when warranted. Participates in required audits including Registration, Pt Summary and productivity. Follows up on No Shows, Registration Complete and all the organization and Department's assigned reports. Inventory and Care of Environment: Assists in management of department inventory. Maintains clean and orderly work area. Participates in monthly emergency operations center (EOC) activities at designated health center. Continuous Improvement: Actively participates in process improvement. Recommends operational policy and/or procedure review and changes when appropriate. Accurately documents issues for management follow up when appropriate. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES: Requires High School Diploma. Requires ability to use a personal computer; knowledge of various software; and skilled data entry skills. Requires practiced typing ability. Requires ability to learn and retain medical coding; ICD-10; CPT coding experience preferred. Requires ability to apply knowledge of medical/insurance background. Requires ability to handle multiple tasks and prioritize work. Requires ability to work independently; handle detail and work well under pressure. Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. Requires ability to learn regulatory requirements. Requires ability to effectively interact with a widely diverse population of patients; visitors and staff. Requires excellent verbal and written communication skills. Requires excellent interpersonal and customer service skills. Requires ability to make decisions; problem solve; and to provide sound judgment. Prefers comprehensive understanding in a healthcare setting regarding all aspects of patient encounter. EVALUATION OF PERFORMANCE: The SRS will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The SRS is expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff. EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law. egistration