Key carrier job description

Store - PORTAGE, MI

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits

CO, CT and NYC only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, Ithaca and NYC only

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities

* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPI's and manage your team to achieve their role KPI's
* Plan and lead the execution of the class and in-store events in accordance with Company program
* Lead the Omni channel processes
* Manage and execute shrink and safety programs
* Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
* Acknowledge customers, help locate product and provide solutions
* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Type of experience the job requires

* Retail management experience preferred

Physical Requirements

* Ability to remain standing for long periods of time
* Ability to move throughout the store
* regular bending, lifting, carrying, reaching and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

**Job Summary**

This position assists Supply Chain Solutions (SCS) customers with managing purchase and sales orders and interacts with global customer locations (i.e., origins) to facilitate successful movement of goods into the U.S. market. This role interacts with customer decision-makers to provide global transportation business information and to ensure smooth transactions and compliance.

**Responsibilities**

+ Oversees the less than container load/full container load business and interacts with customer service representatives to facilitate the movement of goods

+ Maintains contact with UPS international offices to update and communicate Standard Operating Procedures (SOPs) and ensures operational requirements are met

+ Conducts customer meetings and business reviews to present and ensure understanding of data (e.g., cubic meters of goods, etc.), displays movement of goods into the U.S., and to verify customer needs

+ Interacts with UPS Business Development (BD) teams on industry trends and new technology to advise customers on opportunities for supply chain improvements

+ Identifies decision-makers in customer organizations (e.g., Sales, Order Processing, Merchandising, Logistics, Warehousing and Distribution, etc.) to develop relationships and an understanding of customer business structures

+ Manages booking and SOP exceptions to ensure customer approvals are obtained and system updates are submitted

+ Confirms rate request filings to ensure rates are available for moving cargo as booked and to meet customer shipping expectations

+ Coordinates system updates with Information Technology and clients to purge the system of cancelled Purchase Orders (POs) and to update missing and inaccurate PO information

+ Manages missing documents, shipping advisory pre-alert notices, delayed document notices, and corrective action plans to ensure origins follow procedures and fulfill CAP commitments

+ Advises customers of changes in transportation costs affecting trade lanes to track the customer's freight market, assist with rate and cost negotiations by analyzing cost and routings rates, and to increase customer control

+ Manages urgent POs and sends notifications to origins to ensure expedited processing

+ Provides customers with business analysis reports to support analytical assessments of shipping activities, review the status of shipments, and ensure vendor compliance

+ Performs customer business analysis to generate additional UPS business, integrate UPS services, and create efficiencies

+ Acts as a customer advocate to resolve pricing, service, relationship issues and to prevent churn

+ Maintains knowledge of U.S. government compliance requirements to ensure customer compliance and to assist customers with origin communications

+ Supports customer training on international transportation, export/import operations to increase knowledge of compliance and global transportation requirements

+ Reviews profit and loss information to ensure customer account revenue meets budgeted levels and business expectations

+ Distributes updated SOPs to internal UPS groups (e.g., Account Management teams, etc.) to ensure changes are communicated and posts SOPs on UPS web sites (e.g., Freight Gate, etc.) to provide timely access to information

**Preferences**

+ Identifies current/future needs of the customer or business; understands how business needs dictate the project's requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project

+ Develops plans that balance details and the big picture; adapts the level of detail required for a given audience and the purpose; maintains records and information in an organized manner; audits available information for inconsistencies; maintains documentation that support the completion of work and retention of details/decisions

+ Applies knowledge of agencies' functions and regulations to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance

+ Identifies cultural issues that may impact business needs or customer solutions; leverages cultural awareness to address challenges when operating across different geographical areas and stays current on global/cultural trends

+ Generates reports in using basic software; reviews reports to ensure accuracy and identifies issues with report generation (e.g., missing variables, incorrect data, etc.)

+ Integrates knowledge of supply chains within customer organizations to solve complex customer problems; develop strategies to meet the customer's supply chain needs

+ Recognizes the impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains breadth/depth of technological knowledge for current work assignment

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

**Company:** UNITED PARCEL SERVICE

**Category:** Operations


**Location:** Miami,Florida

**Overview**

At Office Depot and Office Max, the Solutions Advisor-Key Carrier is a full-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The associate in this role will demonstrates a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. S/he will utilize Office Depot and Office Max's proven sales principles to proactively engage customers, in order to drive the sales of our total offerings and properly assess customer needs to ensure satisfaction in every interaction.

The associate in this position is also responsible for the training of Sales Advisors, or other associates within the store regarding Technology products, selling behaviors, attachments and services. Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certification, if required. The associate in this role is a "Key Carrier" and will be considered a Leader on Duty in the absence of other supervisors or management. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

1. Performs "Key Carrier" and Leader on Duty activities. Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional client service delivery. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.

2. Able to evaluate the customer's needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.

3. Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.

4. Supports the store with duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.

5. Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.

6. Trains and coaches new/existing associates on the use of new products and tools and/or selling program.

7. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.

8. When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage or POP materials.

9. Performs other duties as assigned*.

*For Stores with Co-working, will back up Co-working manager in the operational execution of the co working department, as needed.

Education & Experience:

High School diploma, or relevant experience required

Years of Experience: Minimum 2 year experience in related field

Type of Experience: 2 Years Sales and/or Customer Services experience

Skills and Ability:

• Must be knowledgeable in the Technology and Print area

• Must be able to effectively lead, coach and manage others in a professional environment

• Demonstrates leadership capabilities, with the ability to work independently, as well as with others

• Must possess strong selling skills

• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers

• Must be adaptable to a changing environment

• Must be able to coach and train others in a professional environment

• Possess excellent verbal and written communication skills

• Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities

• Must possess ability to process information/merchandise through POS register system

Personal Attributes:

• Positive and Engaging

• Action Oriented

• Integrity, Accountability & Trust

• Demonstrate passion for the brand, products, services and solutions offered to our customers

• Must possess a desire to continually develop personal selling skills and product knowledge

• Drive for Results

• Decision Quality

• Patience

Other/Preferred:

• Drive for Results, Directing Others

• Time Management

• Coaching and Motivating

Pay, Benefits & Work Schedule

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How To Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

REQNUMBER: 59559