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Key carrier skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical key carrier skills. We ranked the top skills for key carriers based on the percentage of resumes they appeared on. For example, 20.6% of key carrier resumes contained store sales as a skill. Continue reading to find out what skills a key carrier needs to be successful in the workplace.

15 key carrier skills for your resume and career

1. Store Sales

Here's how key carriers use store sales:

Develop creative plans to increase store sales and decrease loss.
opened or closed store sales floor leader and cashier

2. Store Operations

Here's how key carriers use store operations:

Merchandised inventory presentation, processed monetary cash allocation, served as supervisor/assistant manager for employees and ensured store operations.
Collaborate with store Operations Manager and Loss Prevention to implement merchandise protection standards.

3. Customer Issues

Here's how key carriers use customer issues:

Handle customer issues such as returns and exchanges as well as complaints.
Provide customer service and resolve all customer issues.

4. Cleanliness

Here's how key carriers use cleanliness:

lunch break management and store/workstation cleanliness.
Cash HandlingOpening/closing the storeMaintaining the stores cleanliness

5. Basic Math

Here's how key carriers use basic math:

Have basic math skills and knowledge of using a computer, printer, and calculator.

6. Math

Here's how key carriers use math:

Replaced three teachers for long-term assignments, teaching math and science to students 6-8th grade and 10th grade geometry.
General cleaning, constant standing, lifting of up to 50 lbs., light typing, general math skills.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how key carriers use pos:

Handled payments at the POS, stocked the storefront as needed, and answered customer questions and inquiries.
Complete transaction at the POS and use back office computer to enter, access, or retrieve data.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how key carriers use payroll:

Analyzed and studied various reports in order to make merchandising, selling, staffing, and payroll planning decisions.
Provide excellent customer service * Cash office * Payroll * Receive and process merchandise * Supervise the backroom team

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how key carriers use phone calls:

Assist in managerial duties, close and open store, assist customers with questions and concerns, answer phone calls from customers
Answered phone calls and directed to appropriate departments.

10. Front End

Here's how key carriers use front end:

Job Title - Department Supervisor and Key Carrier, Front End Manager, Head Cashier, Department Supervisor over four departments.
Filled in as cashier, front end supervisor, department manager and office operations manager as needed.

11. Leadership

Here's how key carriers use leadership:

Attended management development and leadership classes.
Provided strong leadership during emergency situations such as power outage, shoplifters, and fire safety related events.

12. Inventory Control

Here's how key carriers use inventory control:

Performed daily inventory functions to maintain proper inventory control.
Monitored inventory control by inspecting/signing receipts for accurate orders.

13. Store Management

Here's how key carriers use store management:

Assisted and co-operated with the store management in the daily duties necessary to operate the store.
Ensured the team was effective during a constant change in store management and assistant manager roles.

14. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how key carriers use sales floor:

Rotated sales floor merchandise to accommodate inventory.
Maintained staff coverage/sales floor visibility.

15. Cash Handling

Here's how key carriers use cash handling:

Complete daily/nightly paperwork necessary to open/close store * Cash handling
Cash handling in the beginning, and ending of each day, ensuring that the monies were in order and balanced.

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What skills help Key Carriers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all key carriers possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of key carrier skills to add to your resume

The most important skills for a key carrier resume and required skills for a key carrier to have include:

Store Sales
Store Operations
Customer Issues
Cleanliness
Basic Math
Math
POS
Payroll
Phone Calls
Front End
Leadership
Inventory Control
Store Management
Sales Floor
Cash Handling
Store Associates

Cycle Counts
Groceries
Customer Service
Safety Procedures
Product Knowledge
Loss Prevention
Customer Complaints
Sales Associates
Bank Deposits
Cash Drawers
Stock Room
Service Desk
Retail Store
HR
Customer Inquiries
Stock Shelves

Sales Reports
Security Procedures
End Caps
Inventory Management
Management
Quality Customer Service
Store Appearance
Store Policies
Stock Merchandise
Cash Registers
Depot
Store Displays
Store Merchandise
Store Deposits
TJX

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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