Key Holder Vs Customer Service Retail Associate

The differences between key holders and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a key holder has an average salary of $31,779, which is higher than the $30,002 average annual salary of a customer service retail associate.

The top three skills for a key holder include sales floor, product knowledge and visual standards. The most important skills for a customer service retail associate are POS, customer service, and customer orders.

Key holder vs customer service retail associate overview

	Key Holder	Customer Service Retail Associate
Yearly Salary	$31,779	$30,002
Hourly rate	$15.28	$14.42
Growth Rate	-6%	-
Number Of Jobs	431,956	580,336
Job Satisfaction	4	-
Most Common Degree	High School Diploma, 35%	High School Diploma, 33%
Average Age	43	41
Years Of Experience	6	-

What does a Key Holder do?

A keyholder is responsible for ensuring the store's daily security before and after the operation. Keyholders' duties include assisting with administrative tasks, handling customers' inquiries, managing and escalating customers' complaints, monitoring the alarm system, keeping track of the deliveries, supporting staff training, cooperating in company's events, and recommending operational strategies to meet business goals and objectives. A keyholder must have excellent customer service and time-management skills, as well as the ability to multi-task, especially during high customer volume.

What does a customer service retail associate do?

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

Key holder vs customer service retail associate salary

Key holders and customer service retail associates have different pay scales, as shown below.

	Key Holder	Customer Service Retail Associate
Average Salary	$31,779	$30,002
Salary Range	Between $25,000 And $39,000	Between $23,000 And $37,000
Highest Paying City	New York, NY	Bellevue, WA
Highest Paying State	Wisconsin	Washington
Best Paying Company	Connecticut Children's Medical Center	Tractor Supply
Best Paying Industry	Manufacturing	Finance

Differences between key holder and customer service retail associate education

There are a few differences between a key holder and a customer service retail associate in terms of educational background:

	Key Holder	Customer Service Retail Associate
Most Common Degree	High School Diploma, 35%	High School Diploma, 33%
Most Common Major	Business	Business
Most Common College	SUNY College of Technology at Delhi	-

Key holder vs customer service retail associate demographics

Here are the differences between key holders' and customer service retail associates' demographics:

	Key Holder	Customer Service Retail Associate
Average Age	43	41
Gender Ratio	Male, 28.1% Female, 71.9%	Male, 33.3% Female, 66.7%
Race Ratio	Black or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 6.6% White, 61.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5%
LGBT Percentage	9%	7%

Differences between key holder and customer service retail associate duties and responsibilities

Key Holder Example Responsibilities.

Achieve and exceed store and company sales and KPI goals.
Manage monetary transactions and POS operations.
Used upselling techniques daily when selling gaming systems and accessories.
Maintain operational duties in the manager's absence including scheduling and review of KPI reports.
Used social networking, such as Facebook, to keep customers update on new arrivals and merchandise.
Maintain a cleanly environment for customers, employees, and other animals, especially after any pet messes.

Customer Service Retail Associate Example Responsibilities.

Reconcile POS drawers on a daily basis, correct any problems accordingly and manage bank transactions.
run the registerSkills Usedfork lift, reading, writing, math
Perform cash handling duties, bag customers groceries, assist customers with groceries when necessary.
Assist cashier in boxing groceries, stocking merchandise, reorganizing shelves, and performing inventory.
Run the register of a small convenience retail shop .. Be accurate with money and math skills.
Check out guests on the POS system in a quick and efficient manner with thorough understanding of processing payment procedures.

Key holder vs customer service retail associate skills

Common Key Holder Skills

Sales Floor, 18%
Product Knowledge, 11%
Visual Standards, 9%
Bank Deposits, 7%
Loss Prevention, 7%
Store Management, 6%

Common Customer Service Retail Associate Skills

POS, 20%
Customer Service, 16%
Customer Orders, 13%
Retail Environment, 10%
Bank Deposits, 10%
Product Line, 9%

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Key Holder
Key Holder vs Customer Service Retail Associate

Updated January 8, 2025

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