Key Holder Vs Key Holder/Manager

The differences between key holders and key holder/managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a key holder and a key holder/manager. Additionally, a key holder/manager has an average salary of $35,371, which is higher than the $31,779 average annual salary of a key holder.

The top three skills for a key holder include sales floor, product knowledge and visual standards. The most important skills for a key holder/manager are customer service, cash handling, and sales floor.

Key holder vs key holder/manager overview

	Key Holder	Key Holder/Manager
Yearly Salary	$31,779	$35,371
Hourly rate	$15.28	$17.01
Growth Rate	-6%	-
Number Of Jobs	431,956	177,394
Job Satisfaction	4	-
Most Common Degree	High School Diploma, 35%	High School Diploma, 37%
Average Age	43	43
Years Of Experience	6	6

What does a Key Holder do?

A keyholder is responsible for ensuring the store's daily security before and after the operation. Keyholders' duties include assisting with administrative tasks, handling customers' inquiries, managing and escalating customers' complaints, monitoring the alarm system, keeping track of the deliveries, supporting staff training, cooperating in company's events, and recommending operational strategies to meet business goals and objectives. A keyholder must have excellent customer service and time-management skills, as well as the ability to multi-task, especially during high customer volume.

What does a key holder/manager do?

A key holder/manager is primarily in charge of opening and closing stores, ensuring that it is secure and in good condition. Moreover, they also are responsible for maintaining the cleanliness of surroundings, managing the surveillance cameras and alarm systems, responding to calls and correspondence, and assisting cashiers or staff when there's an overwhelming amount of customers. A key holder/manager may also participate in helping clients, putting the priority on customer satisfaction. Furthermore, it is essential to implement all policies and regulations to ensure that the store is running smoothly.

Key holder vs key holder/manager salary

Key holders and key holder/managers have different pay scales, as shown below.

	Key Holder	Key Holder/Manager
Average Salary	$31,779	$35,371
Salary Range	Between $25,000 And $39,000	Between $21,000 And $57,000
Highest Paying City	New York, NY	-
Highest Paying State	Wisconsin	-
Best Paying Company	Connecticut Children's Medical Center	-
Best Paying Industry	Manufacturing	-

Differences between key holder and key holder/manager education

There are a few differences between a key holder and a key holder/manager in terms of educational background:

	Key Holder	Key Holder/Manager
Most Common Degree	High School Diploma, 35%	High School Diploma, 37%
Most Common Major	Business	Business
Most Common College	SUNY College of Technology at Delhi	University of Pennsylvania

Key holder vs key holder/manager demographics

Here are the differences between key holders' and key holder/managers' demographics:

	Key Holder	Key Holder/Manager
Average Age	43	43
Gender Ratio	Male, 28.1% Female, 71.9%	Male, 31.0% Female, 69.0%
Race Ratio	Black or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 6.6% White, 61.4% American Indian and Alaska Native, 0.7%	Black or African American, 8.5% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 6.6% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	9%

Differences between key holder and key holder/manager duties and responsibilities

Key Holder Example Responsibilities.

Achieve and exceed store and company sales and KPI goals.
Manage monetary transactions and POS operations.
Used upselling techniques daily when selling gaming systems and accessories.
Maintain operational duties in the manager's absence including scheduling and review of KPI reports.
Used social networking, such as Facebook, to keep customers update on new arrivals and merchandise.
Maintain a cleanly environment for customers, employees, and other animals, especially after any pet messes.

Key Holder/Manager Example Responsibilities.

Manage all aspects of day-to-day business operations including budget, payroll, scheduling, problem solving, inventory, company database.
Register management of POS system and merchandise returns
Operate various POS functions including cash drops, inventory, train new employees, beginning and closing of day, etc.
Control expenses including staff schedules and payroll
Provide leadership, coaching, and improvement initiative to improve the operational efficiency.
Communicate and coordinate with other on-campus organizations and develop leadership and schedule building skills.

Key holder vs key holder/manager skills

Common Key Holder Skills

Sales Floor, 18%
Product Knowledge, 11%
Visual Standards, 9%
Bank Deposits, 7%
Loss Prevention, 7%
Store Management, 6%

Common Key Holder/Manager Skills

Customer Service, 22%
Cash Handling, 12%
Sales Floor, 10%
Retail Store, 8%
Paperwork, 8%
Product Knowledge, 5%

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Key Holder
Key Holder vs Key Holder/Manager

Updated January 8, 2025

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