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The differences between key holders and supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a key holder, becoming a supervisor takes usually requires 1-2 years. Additionally, a supervisor has an average salary of $53,902, which is higher than the $31,779 average annual salary of a key holder.
The top three skills for a key holder include sales floor, product knowledge and visual standards. The most important skills for a supervisor are customer service, safety procedures, and sales floor.
| Key Holder | Supervisor | |
| Yearly salary | $31,779 | $53,902 |
| Hourly rate | $15.28 | $25.91 |
| Growth rate | -6% | - |
| Number of jobs | 431,956 | 224,920 |
| Job satisfaction | 4 | 5 |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 44% |
| Average age | 43 | 46 |
| Years of experience | 6 | 2 |
A keyholder is responsible for ensuring the store's daily security before and after the operation. Keyholders' duties include assisting with administrative tasks, handling customers' inquiries, managing and escalating customers' complaints, monitoring the alarm system, keeping track of the deliveries, supporting staff training, cooperating in company's events, and recommending operational strategies to meet business goals and objectives. A keyholder must have excellent customer service and time-management skills, as well as the ability to multi-task, especially during high customer volume.
Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.
Key holders and supervisors have different pay scales, as shown below.
| Key Holder | Supervisor | |
| Average salary | $31,779 | $53,902 |
| Salary range | Between $25,000 And $39,000 | Between $31,000 And $92,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Wisconsin | Alaska |
| Best paying company | Connecticut Children's Medical Center | Reed Smith |
| Best paying industry | Manufacturing | Health Care |
There are a few differences between a key holder and a supervisor in terms of educational background:
| Key Holder | Supervisor | |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Delhi | Stanford University |
Here are the differences between key holders' and supervisors' demographics:
| Key Holder | Supervisor | |
| Average age | 43 | 46 |
| Gender ratio | Male, 28.1% Female, 71.9% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 6.6% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 4.6% White, 59.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 9% | 6% |