A keyholder is responsible for ensuring the store's daily security before and after the operation. Keyholders' duties include assisting with administrative tasks, handling customers' inquiries, managing and escalating customers' complaints, monitoring the alarm system, keeping track of the deliveries, supporting staff training, cooperating in company's events, and recommending operational strategies to meet business goals and objectives. A keyholder must have excellent customer service and time-management skills, as well as the ability to multi-task, especially during high customer volume.

Key Holder Responsibilities

Here are examples of responsibilities from real key holder resumes representing typical tasks they are likely to perform in their roles.

  • Achieve and exceed store and company sales and KPI goals.
  • Manage monetary transactions and POS operations.
  • Used upselling techniques daily when selling gaming systems and accessories.
  • Maintain operational duties in the manager's absence including scheduling and review of KPI reports.
  • Used social networking, such as Facebook, to keep customers update on new arrivals and merchandise.
  • Maintain a cleanly environment for customers, employees, and other animals, especially after any pet messes.
  • Take the best care of all types of animals and help customers with all of their pet needs.
  • Ensure service clerks are accounted for and providing fast and friendly service while bagging groceries and providing service to vehicles.
  • Train staff in outside marketing, inside sales, upselling products and add-on services, customer relations and overall branch operations.
  • Process payroll and personnel information.
  • Process payroll accurately and efficiently according to correct procedure.
  • Ensure appropriate store regulations, including alarm readiness, accountability of registers and cleanliness standards are satisfied.
  • Supervise other associates while also servicing customers, maintaining store cleanliness, and execute small-scale visual merchandising tasks.
  • Process merchandise information through store computer system, POS register system and complete all require paperwork according to policy.
  • Demonstrate track record of accountability, integrity, collaboration, leadership and service that result in a recent promotion.

Key Holder Skills and Personality Traits

We calculated that 18% of Key Holders are proficient in Sales Floor, Product Knowledge, and Visual Standards. They’re also known for soft skills such as Physical strength, Customer-service skills, and Interpersonal skills.

We break down the percentage of Key Holders that have these skills listed on their resume here:

  • Sales Floor, 18%

    General Housekeeping responsibilities including straightening merchandise, cleaning and organizing sales floor and back room areas.

  • Product Knowledge, 11%

    Facilitated and actively participated with in-store and privately held events by presenting product knowledge, cutting-edge research and new developments.

  • Visual Standards, 9%

    Mentored and provided training for staff regarding corporate visual standards and customer service excellence.

  • Bank Deposits, 7%

    Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directive.

  • Loss Prevention, 7%

    Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies.

  • Store Management, 6%

    Partnered and communicated with store management on additional responsibilities and productivity to ensure personal and company goals are in alignment.

Most key holders list "sales floor," "product knowledge," and "visual standards" as skills on their resumes. We go into more details on the most important key holder responsibilities here:

  • Arguably the most important personality trait for a key holder to have happens to be physical strength. An example from a resume said this about the skill, "postal service workers must be able to lift heavy mail bags and parcels without injuring themselves." Additionally, other resumes have pointed out that key holders can use physical strength to "supported and assumed responsibility for loss prevention, risk management, and physical inventory. "
  • Another trait important for fulfilling key holder duties is customer-service skills. According to a key holder resume, "postal service workers, particularly clerks, regularly interact with customers." Here's an example of how key holders are able to utilize customer-service skills: "provide consistent communication and continual feedback regarding customers, zone coverage, loss prevention issues and up-to-date sales information. "
  • See the full list of key holder skills.

    The three companies that hire the most prestigious key holders are:

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    What Merchandising Associates Do

    Merchandise associates ensure that customers get a complete shopping experience. They pleasantly arrange and stock merchandise on shelves for customers to purchase. Also, they assemble product displays and make sure popular and on-sale products are visible to customers. Part of their duty is to place the appropriate sales tag on items and record new developments in the store's inventory. Skills required for the job include excellent customer service, being detail-oriented, and relevant experience in sales.

    In this section, we take a look at the annual salaries of other professions. Take merchandising associate for example. On average, the merchandising associates annual salary is $1,422 higher than what key holders make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both key holders and merchandising associates positions are skilled in sales floor, product knowledge, and visual standards.

    As far as similarities go, this is where it ends because a key holder responsibility requires skills such as "bank deposits," "retail store," "store sales," and "retail sales." Whereas a merchandising associate is skilled in "customer satisfaction," "basic math," "pallets," and "drive sales." So if you're looking for what truly separates the two careers, you've found it.

    Merchandising associates tend to make the most money in the manufacturing industry by averaging a salary of $33,557. In contrast, key holders make the biggest average salary of $30,477 in the manufacturing industry.

    The education levels that merchandising associates earn is a bit different than that of key holders. In particular, merchandising associates are 1.0% more likely to graduate with a Master's Degree than a key holder. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Customer Service Retail Associate?

    A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

    The next role we're going to look at is the customer service retail associate profession. Typically, this position earns a lower pay. In fact, they earn a $1,777 lower salary than key holders per year.

    A similarity between the two careers of key holders and customer service retail associates are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "sales floor," "product knowledge," and "bank deposits. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, key holder responsibilities are more likely to require skills like "visual standards," "store management," "store sales," and "cleanliness." Meanwhile, a customer service retail associate might be skilled in areas such as "customer orders," "retail environment," "product line," and "fedex." These differences highlight just how different the day-to-day in each role looks.

    On average, customer service retail associates earn a lower salary than key holders. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer service retail associates earn the most pay in the finance industry with an average salary of $32,384. Whereas, key holders have higher paychecks in the manufacturing industry where they earn an average of $30,477.

    On the topic of education, customer service retail associates earn similar levels of education than key holders. In general, they're 1.0% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

    How a Manager Trainee Compares

    A manager trainee's primary function is to observe and gain practical experience from working with senior staff or managers and following their daily directives. Most of the tasks will be administrative support related, which will involve preparing reports and assessments, keeping and updating records, creating presentations, and crafting strategies alongside supervising officers. Furthermore, a manager trainee must attend training sessions, meetings, and workshops to learn more about managerial duties. It is also essential to understand and uphold all policies and regulations of the company, implementing them when the time comes.

    The third profession we take a look at is manager trainee. On an average scale, these workers bring in higher salaries than key holders. In fact, they make a $17,414 higher salary per year.

    By looking over several key holders and managers trainee resumes, we found that both roles utilize similar skills, such as "sales floor," "product knowledge," and "bank deposits." But beyond that the careers look very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from key holders resumes, they are more likely to have skills like "visual standards," "retail store," "store sales," and "retail sales." But a manager trainee might have skills like "management," "management position," "customer orders," and "customer satisfaction."

    Additionally, managers trainee earn a higher salary in the pharmaceutical industry compared to other industries. In this industry, they receive an average salary of $54,220. Additionally, key holders earn an average salary of $30,477 in the manufacturing industry.

    Managers trainee typically study at similar levels compared with key holders. For example, they're 1.9% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

    Description Of an Assistant Manager Trainee

    An assistant manager trainee is responsible for helping the manager in charge of plotting the schedule of employees, training and development of new employees, and hiring new employees. Depending on the line of the business industry they are working with, they may also be asked to handle customer complaints as they mostly work in a customer-facing role. As a trainee, it is expected that your assistance is needed in making sure the team adheres to company policies, and customer complaints are resolved.

    Now, we'll look at assistant managers trainee, who generally average a lower pay when compared to key holders annual salary. In fact, the difference is about $285 per year.

    While their salaries may vary, key holders and assistant managers trainee both use similar skills to perform their jobs. Resumes from both professions include skills like "sales floor," "product knowledge," and "bank deposits. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a key holder might have more use for skills like "visual standards," "store management," "retail sales," and "pet." Meanwhile, some assistant managers trainee might include skills like "provides supervision," "food preparation," "customer satisfaction," and "upselling" on their resume.

    Now, let's take a closer look at the financials in each career. The transportation industry tends to pay more for assistant managers trainee with an average of $32,858. While the highest key holder annual salary comes from the manufacturing industry.

    Assistant managers trainee reach similar levels of education when compared to key holders. The difference is that they're 1.8% more likely to earn a Master's Degree more, and 0.2% more likely to graduate with a Doctoral Degree.