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What is a key holder/manager and how to become one

Updated January 8, 2025
3 min read
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A keyholder is in charge of opening and closing a store and performing other managerial work. Your job is to assist the customers when they need help and ensure that the store is clean and well organized. Your responsibilities include getting early to the store to open and start preparations for the day's work and handle the alarm system. You are to assist your teammates during periods of high customer volume and attend to customer requests or inquiries, set employee schedules, and offer support and training to new employees. You are also expected to identify problems with working conditions and report to the management.

You need a high school diploma or GED and at least 3 years' retail experience to be considered for this job position. Apart from this, you need to possess excellent organization and time management skills. You must be presentable, diligent, have a friendly nature, and pay attention to details. Your average annual salary will be $25,756.

ScoreKey Holder/ManagerUS Average
Salary
2.8

Avg. Salary $35,371

Avg. Salary $59,228

Diversity
8.4
Race

American Indian and Alaska Native 0.65%

Asian 6.58%

Black or African American 8.55%

Hispanic or Latino 18.13%

Unknown 4.65%

White 61.44%

Gender

female 68.99%

male 31.01%

Age - 42
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 42
Stress Level
9.4

Stress level is very high

7.1 - high

Complexity Level
5.2

Complexity Level is intermediate

7 - challenging

Work Life Balance
4.6

Work Life balance is fair

6.4 - fair

Key Holder/Manager career paths

Key steps to become a key holder/manager

  1. Explore key holder/manager education requirements

    Most common key holder/manager degrees

    High School Diploma

    36.6 %

    Bachelor's

    29.2 %

    Associate

    20.8 %
  2. Start to develop specific key holder/manager skills

    SkillsPercentages
    Customer Service21.79%
    Cash Handling11.75%
    Sales Floor10.05%
    Retail Store8.15%
    Paperwork7.95%
  3. Complete relevant key holder/manager training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New key holder/managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a key holder/manager based on U.S. Bureau of Labor Statistics data and data from real key holder/manager resumes.
  4. Research key holder/manager duties and responsibilities

    • Manage all aspects of day-to-day business operations including budget, payroll, scheduling, problem solving, inventory, company database.
    • Register management of POS system and merchandise returns
    • Operate various POS functions including cash drops, inventory, train new employees, beginning and closing of day, etc.
    • Control expenses including staff schedules and payroll
  5. Prepare your key holder/manager resume

    When your background is strong enough, you can start writing your key holder/manager resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a key holder/manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Key Holder/Manager Resume templates

    Build a professional Key Holder/Manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Key Holder/Manager resume.
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    Key Holder/Manager Resume
  6. Apply for key holder/manager jobs

    Now it's time to start searching for a key holder/manager job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Key Holder/Manager Job

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Average key holder/manager salary

The average Key Holder/Manager salary in the United States is $35,371 per year or $17 per hour. Key holder/manager salaries range between $21,000 and $57,000 per year.

Average Key Holder/Manager Salary
$35,371 Yearly
$17.01 hourly

What Am I Worth?

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How do key holder/managers rate their job?

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Key Holder/Manager reviews

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A zippia user wrote a review on Aug 2020
Pros

Customer interactions, stocking shelves and recovering

Cons

The amount of stolen items and items simply put on any shelf.


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A zippia user wrote a review on Jul 2020
Pros

Ability to resolve issues, timely delivery on goals and mantainance of inter personal relationship and organizing.

Cons

Insurbordination, failure to deliver on tasks and targets.


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A zippia user wrote a review on Mar 2020
Pros

Its very rewarding, not only in money but also being able to pass on knowledge and being responsible for so much.

Cons

Sometimes it gets overwhelming. Everyone turns to you and you have to be able to help them


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.