Key holder/sales lead job description

LOFT launched in 1998 and today has 570 full-price and outlet stores. LOFT creates modern, feminine and versatile clothing for women with one common style goal: to look and feel confident, wherever the day takes them. Our collections reflect our belief that there's no one way to dress, just like there's no right or wrong way to look or be. LOFT's mission is to combine inspiring modern casual fashion, ingenious ease of dressing solutions and impactful community actions to fuel self-confidence and be an uplifting, trusted resource so that she can live out loud.

We believe what you do is just as important as how you do it. We're committed to fostering a community where all Associates lead with their strengths, feel connected to what we stand for, are accountable to growing our culture together, and are supported in their individual development. You're invited to discover the unparalleled opportunities that await you.

Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).
Primary Responsibilities/Accountabilities:
Embraces our values & sets an example through his/her behaviors
Responsible for compliance with all ANN INC. practices and procedures
Additional responsibilities as assigned by the Store Manager or Co-Manager
Sales Lead Responsibilities
In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store including, but not limited to:
Supporting the business strategy & adjusting to effectively reach goals
Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities - Assuming the MOD role when Store Manager/Co-Manager is not on the floor
Utilizing tools to ensure a client-focused team environment
Driving volume & anticipating clients' needs while communicating store metrics & individual performance to motivate associates
Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities
Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checkli9sts, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment
Assuming PIN and signature privileges for register functions requiring approval
Utilizing reports to make effective merchandising decisions & style the store in Division standards
Leveraging tools, assessing and taking action to drive operational excellence through Stanard Operating Procedures (SOP's)
Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately
Complete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines
Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business
Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelines
Treats others fairly and with respect, valuing differences
Position Requirements:
Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations
Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines
Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt data
Communication: Communicates effectively with Clients, Members of Management, Buyisness Partners, and Store Associates
Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office
Educational Requirements and Experience:
Minimum Requirements: High School Diploma or GED
Minimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer in a position of sales associate or higher
Part-time or full-time managerial experience preferred

*Key Holder *

*Company mission*

CH Carolina Herrera is House of Herrera's luxury lifestyle brand. As one of the most prominent brands in the industry, CH Carolina Herrera's immediate success was backed by Venezuelan designer Carolina Herrera's career as a global icon in luxury and timeless elegance.

Featuring accessories, women's, men's and children's collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia.

CH Carolina Herrera is part of STL Sociedad Textil Lonia, a global company with more than 800 stores in 43 different countries, and a team of more than 2500 employees.

Talent, innovation and constant growth can be found at the core of this dynamic and creative group. Our culture is based on teamwork and passion for our brands. We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast-paced, international organization. Our aim is for you to become a part of our project and accomplish your goals by our side.

*Benefits *

· Health Insurance

· Vision Insurance

· Dental Insurance

· 401(K)

· Paid Time-Off

· Flexible Spending Account (FSA)

· Life Insurance

· Commuter Benefit Plan

· Employee Discount

*General Description: *

The Key Holder is responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty. A Key Holder acts as a role model for new and existing employees by assisting in improving their brand, product and service awareness.

Responsibilities include, but are not limited to:

· Responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty

· Providing excellent customer service following the company customer experience protocol

· Maintaining and developing the store Client book (sales after care

· Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandizing standards

· Achieving daily and weekly individual sales targets and KPI´s as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives

· Assisting with merchandising and inventory activities.

· Keeping the sales floor and store image neat, organized, clean and stocked

· Processing transactions accurately and efficiently

· Complying with all sales related policies and procedures

· Unpacking, hanging/folding merchandise, stocking checks and securing security tags when needed)

· Monitoring the new staff training: Acting as a role model to implementing the internal procedures, the company standards and the product awareness

· Providing active support by sharing knowledge as a brand expert, in order to help develop new staff correctly with the aim of achieving the store goals

*Requirements: *

· Minimum 2- years retail management experience, preferably in fashion luxury brands

· Strong experience in creating and maintaining clientele relations

· Excellent communication skills

· Passionate for fashion

*Competencies: *

· Identification with the company

· Interpersonal communication

· Initiative

· People Development

· Passion for fashion

· Results oriented

· Ability to work under pressure while maintaining a positive attitude

· Bi-lingual (Spanish) is a plus

For more information regarding our company and products please visit:

www.chcarolinaherrera.com

Sociedad Textil Lonia Corp. is an Equal Opportunity Employer. All qualified applicants will be considered regardless to race, color, religion, sex, national origin, sexual orientation, disability, age, gender, marital status, citizenship status, veteran status or any other characteristic protected by applicable federal, state, or local laws.

Job Type: Full-time

Salary: $21.00 - $24.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Night shift

Experience:
* Luxury Retail: 1 year (Preferred)
* Customer relationship management: 1 year (Preferred)

Language:
* Spanish (Preferred)

Work Location: One location

There are brands you work for, and there are those that you want to be a part of. At Lane Bryant, we strive to be the latter- to be more than a specialty fashion brand. Our personalized service, empathetic experiences, and Lane Bryant community keep us connected to our customer (and each other) in unique ways, making us the longest-standing and most-loved brand in the plus-size market. We are truly customer-obsessed- responding to her needs, creating confidence, and inspiring a lifetime of possibilities with a combination of modern, upbeat fashion, flattering fit, innovative design solutions and uncompromised comfort for every corner of her life. We offer sizes 10-40 across our apparel, accessories, Cacique intimates and LIVI activewear.

If you love fashion and want to be a part of a healthy, thriving, and inclusive brand, Lane Bryant is your place. Create your Lane with us at our Columbus, Ohio brand headquarters or at any of our stores nationwide. For more information, visit www.lanebryant.com.

Ready to apply? We currently have an opportunity for a Sales Lead/ Key Holder to join our team located at our Store 4510-Fremont Hub-LaneBryant-Fremont, CA 94538.

Part Time Sales Leader Overview
Starts at $16.50

Position is part time with growth opportunity. We are looking for someone that has a willingness to learn and grow, while maintaining a fun and enjoyable work environment/experience.

Embraces our diverse, inclusive culture leading all activities related to providing exceptional associate and client engagement. Leads activities required to achieve all store goals including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation. Operates as the Manager on Duty in the absence of another Manager. Lives Company Leadership Principles:

We Value Our People

* Leads with a high degree of integrity and demonstrates care for all associates

* Assists with developing internal bench strength

* Supports the on boarding experience to position associates for excellence in role and career progression

* Partners with SM on self-development goals

* Encourages continuous growth; celebrates positive performance and service behaviors

* Shares information and communicates clearly; fosters dialogue around solutions and continuous learning

* Ensures compliance with company policies and procedures and applicable laws at all times

We Love Our Customer

* Represents Lane Bryant by adhering to "Dress Your Best" guidelines; articulates current trends in every client interaction

* Supports a culture that inspires and empowers team to consistently exceed client expectations

* Ensures business is driven by each segment with the Roles Leader program

* Leads and directs execution of tasks; drives a high level of productivity

* Holds self and associates accountable for consistently demonstrating Lane Selling; models behaviors

* Resolves customer concerns quickly and effectively and empowers team to do the same

We Win As A Team

* Fosters a culture that embraces diversity in thought, background, and experience

* Demonstrates transparency; influences in a courageous and respectful way to drive strategy and results

* Ensures all communications are shared with appropriate audience

* Supports a culture that values how work is done as much as the outcome

* Reports to work as scheduled; records time worked accurately by using time and attendance system; remains flexible to the needs of the business

* All other duties as assigned by Store, District, or Regional Leaders

We Take Action and Own Our Results

* Drives operational excellence;

* Using Brand Guide, supports visual updates and maintains visual merchandising standards

* Partners with Store Manager to recognize opportunity; adjusts strategy to align with business demands

* Prioritizes and controls workload through successful planning and delegation

* Manages controllable expenses

* Complies with Asset Protection policies and practices; promotes health and safety within store

We Innovate and Learn Fast

* Pushes for innovative solutions that bring originality to the organization

* Embraces change; leads teams with a sense of urgency and agility

* Promotes a test and learn culture

* Initiates continuous product movement based on Brand directives, client profile, and store sales

* Contributes to an environment that promotes taking risk and out-of-the-box thinking

Qualifications

* Strong communication and customer service skills

* 6 months specialty retail experience, preferred

* Prior management experience preferred

* Technology proficient and strong business acumen

* Works a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

* Must be able to read, write and communicate in English; other languages desirable

* High school diploma (or equivalent) required

Position requires associates to:

* Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces

* Frequently operate computerized register system

* Respond in person to occasional, unscheduled store banking requirements and store alarms

* Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available

* Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead light bulbs, signs, etc. on an occasional basis using an 8-foot ladder

* Constantly interact with and assist coworkers and clients and other members of the public

Location:

Store 4510-Fremont Hub-LaneBryant-Fremont, CA 94538

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.