Key holder/sales lead resume examples from 2025

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Updated March 26, 2025

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Key holder/sales lead resume

Jason Cook

(520) 555-9200 | jcook@example.com

Wauwatosa, WI | 24007 E. Oak St. - 80868

Work experience

2020 - Present
Key Holder/Sales Lead, J. C. Penney - Wauwatosa, WI
- Opened/closed register, customer service, stocking/merchandising, stock replenishment Experienced in all store departments
- Point of Sale(POS) * Credit Card Transaction * Loss Prevention * Merchandise & Stocking * Pricing and Signing
- Partnered with store manager to improve productivity on the sales floor.
- Provide customer's with product knowledge and understanding of the company's unique brand.
2019 - 2020
Visual Merchandiser, J. C. Penney - Wauwatosa, WI
- Received merchandise from carrier, replenished merchandise on sales floor.
- Assisted in opening of new store/renovations throughout the company.
- Perform daily walks of the sales floor to ensure mannequins and visual properties are properly implemented.
- Stock and merchandise sales floor if needed.
- Maintain product on sales floor.
- Participated in 4 new store openings.
2009 - 2019
Stylist, Speedway - Milwaukee, WI
- Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries while scheduling appointments.
- Carried out a variety of professional beauty services.
- Greeted clients, provided client consultations, and cosmetology services Set and scheduled appointments, sent phone and letter reminders
- Style clients while building relationships Responsible for driving business Product knowledge
1999 - 2009
Key Holder/Manager, Speedway - Milwaukee, WI
- Managed Over Employees Cash Handing Sales Inventory Control Answering Incoming Phone Calls Ear Piercings Customer Service
- Enforce all company policies and procedures.
- Work with store management to merchandise and maintain all departments.
- Helped coordinate and staff for new store openings at both Pacific Sunwear and D.E.M.O.
- Ensured an exceptional customer experience by assessing interactions on the sales floor and in the fitting room.
- Execute company policies and standards while maintaining integrity and strong sense of team.

Skills

Stock Room
Retail Sales
Store Layout
Beauty Services
Retail Products
Sales Goals
Product USE
Makeup
Food Preparation
Promotional Events

Education

High School Diploma, (1999 - 1999)
,

Key holder/sales lead resume

Margaret Freeman

(780) 555-8281 | mfreeman@example.com

Philadelphia, PA | 59911 W. Maple St. - 70891

Work experience

2018 - Present
Key Holder/Sales Lead, Dollar General - Philadelphia, PA
- Reduce shrink through company policies, tools and accountability.
- Cashier,Stock, Customer Service Representative,shipping, receiving, stock, balancing safe, supervising staff on shift
2017 - 2018
Sales Leader, Aeropostale - Houston, TX
- Operated registers with complete opening and closing procedures, bank deposits, balanced cash variances.
2016 - 2017
Teller, Bank of America - San Francisco, CA
- Cross sold bank products to help better serve our banking customers.
- Promote bank products and services, and identify referral opportunities for new products and services directing to the appropriate sales staff.
- Follow fraud prevention and security procedures and assist other associates as needed.
- Performed specialty functions, such as, selling and redeeming bonds, processing exchange and foreign currency.
2015 - 2016
Sales Clerk, Nordstrom - San Francisco, CA
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Create and maintain client book * Process retail sales transactions * Answer customer questions and resolve customer complaints
- Operate the cash register Assist customers on sales floor in a happy and friendly manner Restock shelves and clothes lines

Skills

Foreign Currency
Customer Orders
Unload Trucks
Customer Complaints
Sales Transactions
Sales Floor
Loss Prevention
Anti-Money Laundering
Numerical Amounts
Daily Tasks

Education

High School Diploma, (2015 - 2015)
,

Key holder/sales lead resume

Joseph Brooks

(210) 555-3655 | jbrooks@example.com

Bessemer, AL | 65091 E. Main Ln. - 95383

Work experience

2019 - Present
Key Holder/Sales Lead, Dollar General - Bessemer, AL
- Open and close store Check Vendors and Truck in Stock Shelves
- Interpreted and communicated work procedures and company policies to staff.
- Make deposits to bank daily and assist store manager with daily operations.
- Answer phones, stock shelves, run the store when manager is gone,
2018 - 2019
Lead Cashier, McDonald's - Birmingham, AL
- Provided exceptional customer service ensuring customers were in and out quickly maintaining professionalism.
- Fast accurate service to all customers working as a team in the workplace following procedures working great under pressure Friendly customer services
- Handled customer complaints with positive attitude.
- Operated cash register and responsible for customer transactions * Coached other employees on effective customer service in a fast-paced environment
- Provided excellent customer service efficiently and accurately completed sales and service transactions at the front end.
- Greet customers with smile, speedy service, and package orders.
2017 - 2018
Teller, Wells Fargo - Birmingham, AL
- Identify and make sales referrals to met and exceed monthly and quarterly referral goals.
- Recorded all transactions in compliance with bank procedures and Cross sold bank services and products to meet teller referral targets.
- Cross selling of bank products.
2014 - 2017
Hostess Cashier, Walmart - Las Vegas, NV
- Unloaded deli products and transfer stock to storage areas.
- Assisted in returns and money services in customer service while professionally answering multiline telephone.
- Cashier for multiple stores off and on, then became customer service manager made sure front end was running smooth
- Ascertain that sufficient supply of deli items is displayed in cases.
- Provide courteous and helpful customer service on the sales floor, in the fitting room area and the cash wrap area.
- Filled customer orders Assisted children's supervisor and store liaison with story time, kid's parties and activities.

Skills

Loss Prevention
Financial Needs
Drink Orders
Official Checks
Stock Shelves
POS
Company Policies
Special Events
Complex Transactions
Communication

Education

High School Diploma, (2014 - 2014)
,

Key holder/sales lead resume

Ann Lawrence

(320) 555-0628 | alawrence@example.com

Marion, IN | 31669 S. Elm Ln. - 72727

Work experience

2015 - Present
Key Holder/Sales Lead, Dollar General - Marion, IN
- Open, Close, Stock, Cashier, Supervise, Clean, Deposit, Customer Service
- Recruited, managed and mentored new customer service representatives.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
2014 - 2015
Lead Cashier, Taco Bell - Milwaukee, WI
- Provide Prompt and Friendly Customer Service, Operate and Maintain Cash Drawer, Perform Monetary Transactions without error
- Create ticket orders using a POS system.
- Greeted customers and provided excellent customer service.
2009 - 2014
Bank Teller, JPMorgan Chase - Chicago, IL
- Recorded transactions in compliance with bank procedures.
- Processed deposits, withdrawals, transfers, currency exchanges, check orders, funds transfers and ATM settlements.
- Sole control of auditing and filling ATM machines.
- Provide top-notch customer service by handling financial transactions accurately and efficiently through face-to-face interactions with customers.
2007 - 2009
Front End Cashier, The Home Depot - Chicago, IL
- Restocked Displays Restocked Returns Set Up Displays Maintained cleanliness and presentation of stock room and production floor.
- provide customer service to the public.
- Received multiple outstanding customer service awards, including Front End Hero award.

Skills

Positive Attitude
Company Policies
Advise Customers
Bank Deposits
Sales Floor
Store Management
Financial Transactions
Bank Records
Visual Standards
Communication

Education

High School Diploma, (2007 - 2007)
,

Key holder/sales lead resume

Carl Fields

(730) 555-8750 | cfields@example.com

New York, NY | 55907 S. Maple St. - 58288

Work experience

2019 - Present
Key Holder/Sales Lead, American Eagle Outfitters - New York, NY
- Operated and balanced POS register.
- Managed Hardware department for two years, managed Plumbing department for two years and was Inventory Management associate for 4 years.
2017 - 2019
Lead Cashier, Lowe's - New York, NY
- Trained and coached employees on the policies and procedures of the front end and company.
- Respond to customer complaints and issues to satisfy the customer and the company.
- Provided customer service at point of sale with fast, friendly, accurate and safe service.
- Assist in training of new hires on both the sales floor and as cashier.
- Lead cashier and fully trained in using POS registers and IPad functions.
2013 - 2017
Teller, American National Bank - Jacksonville, FL
- worked as a Bank Teller and ATM teller.
- Process transactions such as night deposits, mail receipts to customers.
- Provided customer service regarding checking and savings account inquiries and resolving discrepancies related to accounts.
2012 - 2013
Hostess Cashier, Walmart - Jacksonville, FL
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Host in Self Checkout Area, Cashier, Customer Service Representative
- Cooked, prepared food, and took care of customer deli needs.
- Stock and Restock shelves as needed.

Skills

Gift Cards
Greeting Customers
Official Checks
Bag Merchandise
Financial Transactions
Customer Service
Menu Items
ATM
Bank Products
Company Policies

Education

High School Diploma, (2012 - 2012)
,

How to write a key holder/sales lead resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in key holder/sales lead-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the key holder/sales lead position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical key holder/sales lead skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some key holder/sales lead interviews.

Here are example skills to include in your “Area of Expertise” on a key holder/sales lead resume:

Excellent Interpersonal
Sales Floor
Product Knowledge
Bank Deposits
POS
Customer Service
Store Operations
Payroll
Store Procedures
Stock Room

Visual Standards
Customer Complaints
Loss Prevention
Visual Presentation
Store Management
Store Associates
Cash Drawers
Drive Sales
Store Sales
Inventory Control

Leadership
KPI
Sales Reports
Retail Store
Customer Inquiries
Bank Runs
Store Policies
Credit Card Transactions
Customer Issues
Operational Procedures

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the key holder/sales lead.

How to write key holder/sales lead experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from key holder/sales lead resumes:

Work history example #1

Sales Lead/Sales Associate

Nordstrom

Created and maintained consumer relationships through verbal and written communications.
Utilized different Microsoft Office applications to assist in schedule creation, time management, interdepartmental communication, and budget adherence.
Received positive feedback from customers for timely services and exceeding expectations.
Assumed authority for professional customer service, enabling the development and continuation of positive relationships with customers.
Achieved productivity goals by developing and executing a business plan with positive yearly results3.

Work history example #2

Sales Clerk

Walmart

Transformed toy department for seasonal purposes or for the arrival of new merchandise.
Remodeled the entire store, fixed, built and rearranged shelves, clothing racks.
Ensured a positive shopping experience by building customer relationships and exceeding customer expectations.
Binned and picked merchandise from the backroom using the Telxon system.
Answered questions that customers had regarding guns, ammo, and hardware.

Work history example #3

Hostess Cashier

Wendy's

Trained new members and also coordinated the drive-thru window ensuring all meals were handed out in proper time.
Maintained upkeep of the dining room, cleaned bathrooms, washed dishes, cleaned dining room, and prepared store for opening..
Experienced in handling money with a strong command of quick and simple mathematics.
Worked in almost every position in the company.
Prepared bank deposits for outgoing trips to banks.

Work history example #4

Call Center Representative

Silverleaf Resorts

Refurbished furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters.
Researched complaints from clients on vendors and rectified the issue between both parties via oral and written communication.
Answered all types of requests, or customer service related inquiries by phone or via email.
Presented competitive comparison of 4G networks to help teammates better position Verizon Wireless.
Checked members for Medicaid eligibility.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from key holder/sales lead resumes:

High School Diploma

1999 - 1999

High School Diploma

2015 - 2015

Highlight your key holder/sales lead certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

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Updated March 26, 2025

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