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Key person skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical key person skills. We ranked the top skills for key people based on the percentage of resumes they appeared on. For example, 34.5% of key person resumes contained customer service as a skill. Continue reading to find out what skills a key person needs to be successful in the workplace.

15 key person skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how key people use customer service:

Completed multiple assignments in administration, customer service, and inventory control.
Provided excellent customer service, participated in new-hire orientations and safety meetings.

2. Guest Service

Here's how key people use guest service:

Give a high standard of quality and guest service.
Assisted patrons by giving them excellent customer/guest service.

3. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how key people use casino floor:

Walk casino floor and look for problems to fix.
Work in and monitor an assigned area on the casino floor where slot machines are located.

4. Customer Complaints

Here's how key people use customer complaints:

Handle customer complaints in-store and professionally address problems to best satisfy their needs.
Handle customer complaints by phone and in writing with some personal contact.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how key people use payroll:

Analyzed and studied various reports in order to make merchandising, selling, staffing, and payroll planning decisions.
Provide excellent customer service * Cash office * Payroll * Receive and process merchandise * Supervise the backroom team

6. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how key people use bank deposits:

Assigned work duties to employees and also counted monies and made bank deposits.
Perform bank deposits & store orders; open & close store procedures

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7. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how key people use ran:

Check in Delivery orders, Stocked Shelves * Ran register in ringing up sales via credit card or cash
Maintained the pharmacy cash register; ran all cash, credit, debit, and check transactions.

8. Cash Drawers

Here's how key people use cash drawers:

Balance and maintain cash drawers and safe on the front end and count room.
Authorized customer returns balanced cash drawers and verified daily deposit.

9. Inventory Control

Here's how key people use inventory control:

Inventory Control Night floor Supervisor Freight check in Night drop deposits Data entry
Participated in inventory control of merchandise, scheduling delivery of equipment to customers and warehouse duties.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how key people use sales floor:

Assisted customers on sales floor, service desk and at checkout registers.
Executed and resumed projects- Audit sales floor inventory- Organized and promoted products

11. Front End

Here's how key people use front end:

Restocked front end and each department.
Job Title - Department Supervisor and Key Carrier, Front End Manager, Head Cashier, Department Supervisor over four departments.

12. Store Operations

Here's how key people use store operations:

Managed the store operations in the evenings.
Merchandised inventory presentation, processed monetary cash allocation, served as supervisor/assistant manager for employees and ensured store operations.

13. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how key people use windows:

Used Windows & controlled documents, schematics, blueprints & process sheets.
Mopped, Swept, clean windows and shelves within the store.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how key people use pos:

Prepared daily financial reports, POS register opening-closing procedures, conducted staffing and revenue analysis.
Demonstrated accuracy and efficiency for establishments POS system.

15. Credit Card Transactions

Here's how key people use credit card transactions:

Worked cash register and provided cash and credit card transactions in a high volume contract liquor store.
Operated a cash register to process cash, check and credit card transactions.

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What skills help Key People find jobs?

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List of key person skills to add to your resume

The most important skills for a key person resume and required skills for a key person to have include:

Customer Service
Guest Service
Casino Floor
Customer Complaints
Payroll
Bank Deposits

RAN
Cash Drawers
Inventory Control
Sales Floor
Front End
Store Operations

Windows
POS
Credit Card Transactions
Delivery Truck
Customer Orders
Computer System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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