Matrix Medical Network - Clinical Support Coordinator (Largo, FL)
Matrix Medical Network
Network Support Coordinator Job in Largo, FL
ResponsibilitiesLeverage systems, mapping tools and other resources to design an optimal route for the providers' schedules.Identify and address providers' scheduling issues, evaluates and creates alternative routes and anticipates future needs.Utilize effective communication skills to manage member appointments to positively impact providers' productivity.Effectively balance the needs of the members and providers.Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.Manage timing of visits in providers' schedules and ensures quality and accuracy of schedule.Make any required follow up calls as needed to coordinate providers' routes and schedules.Document all telephone calls in computer based system.Liaison and communicates with other departments to facilitate provider scheduling.Effectively updates Provider routes at beginning of shift Pull Scheduled visits forward as need to maximize route efficiency Daily optimization of Provider routes to assure Providers have the most effective working day Concentration on confirming scheduled visits within 24 to 48 hour time frame Utilize Managing resistance skills to minimize cancellations and reschedules Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with ProvidersOther duties may be assigned, based on company's needs. Qualifications Must Haves: Educational Requirements Requires High school education or the equivalent, some college preferred.Required skills and AbilitiesExcellent organizational skills - ability to organize, take initiative and follow up independently.Must be able to speak clearly and unencumbered on the phone.Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment.Prompt and regular attendance required.Ability to think critically, solve problems and make decisions, while adhering to company standards and guidelines.Ability to work independently, while being a productive member of the team accuratelyA healthcare background and/or experience in a medical call center is a definite plus.Must have excellent verbal and written communication and strong interpersonal skills. Must be comfortable working one on one with elderly members and their families by phone.Ability and initiative to streamline and suggest improved processes.Excellent typing skills and computer literacy, including customer service representative applications, Microsoft Word, and Excel.Desired SkillsMinimum of 6 months of experience in routing, transportation and/or logistics.Minimum of 6 months of experience working with geography and proficiency in using mapping applications such as MapQuestMinimum 1 year of customer service experience displaying excellent customer service skills Minimum 6 months in a call center setting Typical Physical and Psychological DemandsRequires prolonged sitting. May require some bending, stooping, twisting, and/or stretching from seated or standing positions.Requires eye-hand coordination and manual dexterity sufficient to frequently operate a keyboard, telephone, copier, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information via telephone or computer. Requires moderate to intense concentration due to complexity and/or need to meet deadlines, and flexibility to readily adapt to a changing environment.Must be able to lift 10 lbs. or more.Work Conditions: General office environment.Supervisory Responsibility: No supervisory responsibilities.Travel Requirements: No travel required.Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.