Post job

KeyBank jobs in Cleveland, OH - 447 jobs

  • Sr Application Penetration Tester

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    Serves as a senior technical lead for application security pen tests, secure code reviews, application design reviews, threat modeling, and processes, tools, and security automation for the Corporate Information Security (CIS) Cyber Application and Cloud Defense team. Works closely with cloud, SaaS, and policy as code programs to ensure secure configuration baselines are defined, implemented, and monitored. All associated efforts are to promote and advance information security processes and culture, and must reflect compliance with best practices, applicable federal and industry regulations, as well as company information security policies and standards. Job Description Required Qualifications: Bachelor's degree preferred; equivalent experience of 8 or more years of combined experience within information technology or information security is acceptable Qualified candidate will include 8+ years of broadly based progressive experience in information systems or information security environments or software engineering Qualified candidate must have experience or be well-versed in development technologies such as Java, Node, or .NET frameworks and have a thorough understanding of web application design and frameworks. Qualified candidate must be able to perform comprehensive static, dynamic, and manual application testing following industry-standard testing methodologies and has experience with one or more application review tools such as Snyk, Fortify, Checkmarx, Veracode, Burp Suite, Webinspect, Prisma Cloud, Prisma Compute, Cortex Cloud, CI/CD pipelines, or GitLab security scanners. Ability to be a technical lead for an enterprise-wide information security program and processes related to comprehensive application security testing, secure application design, application threat modeling, cloud security, SaaS security, and AI security. A strong drive to follow new and emerging technologies and application design patterns, assess potential risks, and proactively drive adoption and implementation of appropriate controls by development and infrastructure teams Must be able to use command line tools on Mac workstations. Ability to write shell scripts, python scripts, PowerShell scripts, CI/CD pipeline tasks and implement automation workflows using APIs Ability to build and sustain collaborative relationships with multiple constituencies Ability to translate information security terminology into terms understandable to diverse groups Excellent written and oral communication skills Excellent analytical and problem-solving skills Excellent facilitation and negotiation skills Ability to work independently Ability to multi-task and manage competing priorities Detail oriented Commitment to teamwork Ability to drive Continuous Improvement efforts Preferred Skills Background in application security, application design patterns, DevSecOps practices, cloud security, DevSecOps practices, SaaS security, and AI security Strong technical knowledge of application development practices and ability to work closely with development and infrastructure teams Ability to threat model applications and emerging technologies Knowledge of existing AI design patterns, risks, and controls Knowledge of AI-related attacks and ability to pen test applications using AI technology Able to guide application and infrastructure teams on application security remediation Able to manage development projects with work intake, sprints, and planned releases Background in information security and or organizational communication within the financial services industry Understanding of federal and industry regulations associated with information security, such as Sarbanes-Oxley, HIPAA, GLBA, etc. Understanding of application security and cloud security frameworks and standards, such as NIST, CIS, CSA, OWASP, etc. Knowledge of systems architecture such as network and distributed systems, and or mainframe systems Knowledge of security services such as firewalls, IDS, vulnerability assessment, and authentication Professional certification (GWAPT, OSWE, BSCP, CISSP, or Google Professional Cloud Security Engineer) is desirable Essential Job Function: Conducts comprehensive application security testing Participates in application threat modeling and tabletop exercises Coordinates the development, implementation, and administration of application security policies and standards Coordinates and oversees the work of junior team members in application security Development and other operational tasks to maintain the Application Security testing and DevSecOps program within the Cyber Application and Cloud Defense team Coordinates remediation prioritization and triage efforts for the application security program Coordinates the development, implementation, and promotion of effective information security awareness within the organization with the goal of making all employees, contractors, alliances, and other third parties security aware Monitors compliance with the organization's information security policies and standards among employees, contractors, alliances, and other third parties, facilitating remediation by referring problems to appropriate department managers for resolution Promotes the availability, integrity, and confidentiality of company data, regardless of medium Provides direction, guidance, and opinions regarding information security awareness, communication, policies, and standards Assists with the development of information security training to all employees, contractors, alliances, and other third parties, as required. Ensures sponsored training conforms to existing policies and standards Directs the timely dissemination of information security information Serves as an internal information security consultant and liaison to all areas of the organization as a daily activity Communicate the practical implications of information security decisions, issues, and plans to the organization Monitors advancements in information security methodologies and technologies Monitors changes in legislation standards that may affect information security Participates in enterprise-wide information security architecture discussions, as required Selects and or works with external vendors, outside consultants, and other third parties to improve information security, as required Attends conferences and training as required to maintain proficiency COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/21/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $94k-175k yearly Auto-Apply 36d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Quantitative Analytics Associate - Controllership

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    JOB BRIEF (PURPOSE) As part of the Risk Modeling Enablement team within Finance, responsibilities for this position include, but are not limited to: Supporting the implementation, testing, documentation, and on-going validation of credit loss forecasting models for use in CECL Allowance and Capital Stress Testing Coordinating with Lines of Business, Data Owners, Risk Management, and Key Technology, Operations, and Services (KTOS) to ensure alignment with all activities impacting credit loss models Creating and/or maintaining production environments for ongoing credit loss forecasting, including creation of process controls Working both independently and as part of cross-functional teams to perform business, data, and application analysis to implement business requirements on a variety of reporting needs and strategic project initiatives This role requires developing close relationships with the model development and reporting groups and understanding the impact of changing portfolio characteristics as well as economic and financial environments on model results. The position will require the ability to understand various statistical methodologies used to forecast credit losses, to complete analysis supporting critical business processes, and to understand and access various data sources, analytical platforms, and reporting platforms, including the use of cloud interfaces for programming and engineering. ESSENTIAL JOB FUNCTIONS In working with other teams within Finance, support orderly maintenance and development of a Google Cloud Platform (GCP) environment for model development and deployment Assist with design of and implementation of production applications for credit loss modeling Gather client requirements and translate to technical specifications; working closely with Risk Management Information Reporting (RMIR) and KTOS teams on changes to the production CECL environment, system conversions, quarterly change cycles, technical error resolution, production support, and other enhancements Critical participation in annual Capital Plan Stress Tests, working closely with groups across the organization to produce and vet Credit Loss and Allowance forecasts Perform data and process validation during development, testing, and production phases of various projects, including maintaining detailed records of development process Communicate key points to respective stakeholders, with the appropriate level of detail for the relevant partners Continue to evolve processes and use of technology with a focus on continuous improvement, leveraging new technologies, and identifying and implementing efficiencies; working with teammates and partners to document and ensure use of best coding practices REQUIRED QUALIFICATIONS Bachelor's Degree (Math, Statistics, Data Analytics, Computer Science, Finance, Accounting or related degree preferred) Two years of relevant accounting, finance, analytics, or modeling experience, or a graduate degree in a related field Proficiency in Python (e.g., NumPy, Pandas) or other Object-Oriented Programming language Database querying and data transformation experience (e.g., Excel, BigQuery, DB2) Familiarity with building reporting dashboards, including through the use of Tableau, Google Looker Studio, or other similar tools Experience dealing with complex and large data sets from multiple sources to support analytical processes Excellent communication skills Quantitative, analytical, problem solving, and decision-making skills Detail-focused organizational skills required to coordinate and manage multiple tasks simultaneously to meet strict deadlines PREFERRED QUALIFICATIONS Experience with Git, and demonstrable coding best-practices Familiarity with Cloud Analytics (e.g., Google Cloud Platform, Azure, AWS) Experience with quantitative modeling or forecasting Familiarity with Current Expected Credit Loss financial accounting standards Experience with bank stress testing (e.g., CCAR, DFAST) Familiarity with ReactJS COMPETENCIES/SKILLS Critical Thinking / Problem Solving: Leverages critical thinking and business acumen to provide solutions to increasingly complex problems; Aware of potential pitfalls with each recommended solution; thoroughly vets and thinks through options before making a decision Communication: Solid written and verbal communication skills; organizes material for brevity, persuasiveness, and impact; Effectively communicates key points to respective stakeholders with the appropriate level of detail; Proactively shares information beyond those at the table who may have a need to know; Comfortable in situations where conflict is present Partnering / Influencing: Proven relationship building ability; Strong interpersonal skills; Sought out to by business partners and team members Business Acumen: Understands key drivers of financial results and business impact; Developing understanding of how business works; Possesses intellectual curiosity Commitment: Exhibits ability to work under pressure, discipline to meet deadlines, ability to multi-task and consistently demonstrates flexibility in a dynamic environment EQUIPMENT/SOFTWARE USED Microsoft Office Suite, Python, Google Cloud Platform (GCP) and related tools (BigQuery, Cloud Storage, Looker Studio, etc.), VSCode, Tableau #LI-KH1 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/23/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $68k-103k yearly Auto-Apply 60d+ ago
  • Branch Operations Lead - Youngstown - Brimfield, OH

    Jpmorganchase 4.8company rating

    Kent, OH job

    At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.
    $72k-94k yearly est. Auto-Apply 1d ago
  • Merrill Market Client Relationship Manager

    Bank of America Corporation 4.7company rating

    Pepper Pike, OH job

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks. The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff. Responsibilities: * Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth * Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service * Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit * Oversees the client service experience and reviews the approval of new client accounts * Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. * Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. * Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. * Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. * People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. * Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. * Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. * Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Specific responsibilities include, but are not limited to: * Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill * Managing the branch's Wealth Management Client Associates and Service Support Staff * Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel * Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge * Coaching teams to deliver a modern, digital first service model focusing on client satisfaction * Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise * Managing the daily operations ensuring compliance to industry regulations, and policies and procedures Required Qualifications: * Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted * Minimum of 5+ years professional experience Key Qualifications for the role: * Current or previous Merrill Wealth Management experience strongly preferred * Self-motivated and client centric * Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures * Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.) * Prior trend analysis experience * Strong customer service and communication skills * Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate Desired Qualifications: * Bachelor's degree or equivalent work experience Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Skills: * Compensation Analysis * Performance Management * Process Performance Management * Referral Management * Workforce Planning * Due Diligence * Internal Audit Review * Leadership Development * Recruiting * Risk Management * Client Management * Customer Service Management * Employee Counseling * Succession Planning * Trade Operations Management Shift: 1st shift (United States of America) Hours Per Week: 40
    $52k-90k yearly est. 24d ago
  • Commercial Banker - Healthcare Services - Vice President

    Jpmorgan Chase & Co 4.8company rating

    Cleveland, OH job

    JobID: 210702051 JobSchedule: Full time JobShift: Base Pay/Salary: Cleveland,OH $128,250.00-$225,000.00 You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as a Commercial Banker is for you. As a Commercial Banker on the Healthcare Services, Emerging Middle Market Banking team, you will be responsible for growing and retaining profitable relationships within the Middle Market Banking & Specialized Industries specializing in Healthcare Services. The Healthcare Services team is part of J.P. Morgan's Commercial Bank in its Middle Market Banking and Specialized Industries group. In this role you will be the focal point of client acquisition and ongoing relationships with the world's most innovative companies. We work both independently and as part of a dynamic team to deliver the entire firm to our clients. Job Responsibilities * Proactively pursue new client relationships with emerging middle market healthcare delivery platforms * Review and respond to inquiries from clients regarding treasury and credit * Acts as a conduit to the full capabilities and resources of J.P. Morgan Chase for clients and prospects * Champion a culture of innovation and a customer centric mindset * Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships * Find ways to drive efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies Required Qualifications, Capabilities and Skills * 5+ years with above average performance results in a similar banking role or credit/lending related experience * Understanding of Commercial Banking products and services * Ability to mobilize internal networks and resources * Demonstrated experience of meeting or exceeding sales goals * Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines * Excellent verbal and written communications skills; able to effectively communicate clearly and concisely * Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners Preferred Qualifications, Capabilities and Skills * Bachelor's degree and formal credit training preferred * Sales management and business development skills * Proficiency in building and maintaining positive client relationships * Strong creative solution and problem solving abilities * Excellent business judgment and strategic thinking * Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done * Flexible to changing business priorities and ability to multitask
    $57k-89k yearly est. Auto-Apply 8d ago
  • Advisor Development Program Client Associate

    Bank of America Corporation 4.7company rating

    Pepper Pike, OH job

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor. Job Description: The Wealth Management Client Associate - Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a full-scale Financial Advisor at Merrill. This progression role is responsible for providing client service support to Financial Advisors (FAs). As a WMCA - ADP your journey begins by obtaining your Securities Industry licenses, where you will receive dedicated study time for your Securities Industry Essentials [SIE], Series 7, and Series 66 Exams. Your SIE, Series 7 & 66 must be obtained within 120 days; (63 & 65 accepted, in lieu of 66, if previously held). Once you obtain your licenses, you will be taught the foundational skills needed to be a WMCA - ADP. This job is responsible for providing client service support to multiple FAs. Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients and acting as a resource for FAs on the team. Once you have reached your key milestones, including proficiency in your current role and the completion of experiential activities showcasing your ability to become an advisor, you will then progress into the next stage of the Advisor Development Program, beginning building a book of business as a Financial Advisor trainee. You will complete dedicated training preparing you for this role and once complete you will continue to work in a Merrill office where you will be acquiring, building, and managing client relationships while considering a client's complex financial picture and guiding them with advice and solutions. Once you complete your performance requirements as a Financial Advisor trainee you will reach the ultimate destination of becoming a Merrill Financial Advisor. You will be supported along the way with dedicated programs, tools, and resources throughout your career journey. The Advisor Development Program consists of progressive roles to ultimately become a Merrill Financial Advisor. Our progressive roles in the Advisor Development Program engage in: * Developing a book of business in order to meet and exceed established performance hurdles * Effectively prioritizing and sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs * Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences * Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term planning * Organizing and managing resources (time, people, budget) to run a productive practice * Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client * Completing mandated training, assessments, performance goals and continuing education requirements We'll help you * Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. * Get training and one-on-one coaching from our-award winning Academy at Bank of America and local leadership who are invested in your success. * Grow your business knowledge by using a defined consultative approach to systematically identify client needs and appropriate solutions. * Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence and recommend strategies to help achieve their financial goals and life priorities. * Collaborate with core banking and investment partners. Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Required Qualifications: * Displays confidence working as a self-starter in a sales role * Builds strong client relationships through effective communication and collaboration * Displays a proactive mindset and effective time management * Demonstrates a results-driven growth mindset and prioritizes client interests * Identifies appropriate client solutions through application of learnings and new information * Exceptional interpersonal and relationship building skills * Effective communication skills (written and verbal) * Proven ability to quickly build trust and credibility * Proven ability to assess needs of and recommend appropriate solutions * Proven ability to work both collaboratively on a team with key partners and independently * Proven ability to listen and probe for clarity and understanding * Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking * Strong follow-through skills * Computer/technical literacy and proficiency in applications such as Microsoft Suite Desired Qualifications: * Bachelor's degree and/or a minimum of one year of work experience * Learns and adapts to new technology or applications * Executes multiple tasks simultaneously Job Responsibilities: * Partners with Financial Advisors, Client Relationship Managers, and Market Supervision Managers on all aspects of client servicing, risk, investments, and banking products, while receiving appropriate guidance and escalating issues as needed * Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings * Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests * Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk * Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA * Performs general business growth support functions aligned to the role of the Client Associate or Wealth Management Client Associate, providing business development, investment solutions, and/or business management support to multiple FAs Skills: * Account Management * Client Management * Customer and Client Focus * Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Trade Operations Management * Administrative Services * Client Investments Management * Emotional Intelligence * Referral Identification * Written Communications This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. Shift: 1st shift (United States of America) Hours Per Week: 37.5
    $43k-56k yearly est. 14d ago
  • Senior Home Lending Advisor - Lorain OH

    Jpmorgan Chase & Co 4.8company rating

    Lorain, OH job

    JobID: 210672646 JobSchedule: Full time JobShift: : Job Profile: Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers' chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business. As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership. Job responsibilities * Coaches and mentors the branch team by providing training on products and services. * Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services. * Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts. * Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships. * Builds role as the internal and external mortgage expert and maintains good relationships with customers. * Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances. Required qualifications, capabilities, and skills * Bachelor's degree or equivalent work experience in sales and/or real estate * 3+ years of mortgage lending and proven sales experience in retail banking * Knowledge of real estate market in local area * Excellent written and oral communication skills * Knowledge of FHA, VA, FNMA, and FHLMC guidelines Preferred qualifications, capabilities, and skills * FHA/VA sales experience * Marketing, promoting, relationship building, and consulting skills * Intermediate PC skills in a Windows environment This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: **********************************************************************
    $39k-73k yearly est. Auto-Apply 60d+ ago
  • AI Risk Advisor

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    Title: AI Risk Advisor The AI Risk Advisor serves as an embedded resource within the AI Center Of Excellence to guide the model owners in drafting proposals, preparing validation evidence, and aligning with governance standards, supporting the line of business and model owners in responsibly adopting AI. This role ensures that AI initiatives meet governance, risk and compliance standards while enabling scalable and ethical innovation. Essential Functions: Facilitate responsible, risk-aware AI/ML lifecycle across the firm aligning with internal standards and regulatory expectations, with a particular focus on Generative AI adoption. Evaluate AI vendor proposals for feasibility, risk appetite alignment, data privacy, and ethical standards. Guide team responsible for AI solutions in preparing model validation documentation, including conceptual soundness, data quality, and outcome analysis benchmarks, as applicable. Vet the viability of execution with available tools and resources. Assess compliance risks related to model transparency, training data provenance, intellectual property, privacy, regulatory obligations, and contractual rights. Establish responsible AI & ML best practices aligning with risk management expectations, with a particular focus on Generative AI. Provide hands-on support for second-line engagements including but not limited to documentation and testing automation. Consult on enterprise AI governance including relevant first-line governing documents (e.g., acceptable use and risk appetite). Curate and author relevant curriculum and training content for developers and business-line adopters. Support and execute change management strategies and enterprise-wide AI acumen building. Provide feedback on business case clarity, feasibility, and alignment with enterprise goals. Experience: Bachelor of Science in Artificial Intelligence, Machine Learning, Computer Science, Data Science, Information Systems or Business Analytics (or related field) 5-10 years progressive related experience in risk management, model, analytics, business intelligence, data and/or AI. Understanding of AI/ML lifecycle, model risk, and governance frameworks. Applied research in the areas of emerging methods including natural language-driven system design, evaluation, and monitoring. Demonstrated experience in evaluating the performance of language-based models. Experience in vendor evaluation, risk assessment, and regulatory compliance. Familiarity with AI-enablement tools like Google Vertex AI, Copilot Studio, and ServiceNow is a plus. Skills: Communication and consulting skills: Effectively communicate with technical and non-technical stakeholders at all levels (both verbal and written) to bridge technical and business domains. Influence: Influence decisions at multiple levels using insights and data to support your recommendations. Data Governance: Applying policies, standards, and practices to ensure data quality, integrity, security, and compliance across the organization. Problem-Solving: Identifying issues, analyzing root causes, and developing practical solutions using critical thinking. Requirements Analysis & Feasibility Assessment - Translating complex business needs into technical solutions and ensuring their viability. Physical Demands: General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Driving/Travel: Not applicable COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/26/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $79k-146k yearly Auto-Apply 28d ago
  • Technical Account Manager

    Keybank 4.4company rating

    Keybank job in Cleveland, OH

    General Location: Open to candidates within the United States. Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote. Available for East Coast meetings, required About the Job KeyBank Embedded Banking Technical Account Managers (TAMs) work with technical client representatives to understand, code to, test, and support technical integrations between client and KeyBank provided software services. TAMs assist clients in both setting up API integrations and in the design of their overall technical system design. TAMs work closely with clients from the time they begin onboarding with Key to ensure they can successfully launch their integrated services with the bank, then support the evolution and expansion of that technical relationship over time. Essential Job Functions Negotiate win-win solutions, fostering an atmosphere of respect and accountability. Work with KeyBank sales and product teams to prepare technical solution architecture, pricing, proposals, and implementation plans and provide overview to API based clients. Guide Client implementation and Ongoing Servicing for API products and services Document and present overview of proposed solutions for client banking, underwriting, processing, reporting, and servicing Assist other product and solutions engineers in creating practical demonstrations of the proposed solutions and demonstrating them to other members and the customer. Analyze current technologies used within the customer environments and map solutions with steps and processes for improving products and solutions over time. Help craft product, utilizing your in-depth knowledge and understanding of the product(s), customers, end-users, and subject matter expertise within PayFac, ISV payments, Merchant Onboarding/Acquiring, API based Commercial Account Reporting, Account Validation, Payment Origination, Webhooks, and Virtual Account Management (VAM), and/or Omni-channel digital experiences. Work with stakeholders and Engineering to thoroughly document features, epics and stories with good acceptance criteria. Support and guide the Agile process. Contribute to Agile meetings: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Facilitate the creation and monitor the execution of initiatives, epics, tasks, and timelines, keeping these measurable and achievable. Collaborate effectively across multiple cross-functional teams, including Sales, Product Owner, SMEs, Marketing, Legal, Compliance, Data Analytics, Engineering, and Design REQUIRED QUALIFICATIONS Education Bachelor's degree or higher Degrees in a technical field information management, computer science, physical sciences including coursework in technical systems management, IT, software or electrical engineering, or similar field highly preferred Work Experience Minimum 7 years experience in solutions engineering Minimum 3 years of integrated merchant acquiring and/or payment facilitation products experience Experience building fintech products within a larger enterprise banking environment, including functional, compliance and operational aspects with a high level of detail Experience working with one or more transaction system in an api based facilitation model (ACH, Real-time payments - including either card network or Fed systems, Wire transfer, etc.) Industry expertise and strong business acumen in Small Business and Commercial Banking, as well as payments Experience working with ERPs and Treasury Management System integrations Competencies / Skills Deep understanding of API Technology including mTLS Certificate exchange including API design and integration standards, common formats and associated tools (postman, .json format, etc.) Knowledge of merchant acquiring and servicing, PayFacs, Payment Processing, and the related technologies. Conceptual understanding of database structure and data management practices Ability to conduct error resolution forensics (diagnostic support for API errors, testing of multiple integration point systems or funds flows) Agile Process Experience Demonstrated ability to communicate clearly and effectively with clients across multiple formats, including leading client‑facing meetings and producing high‑quality written and slide‑based deliverables. Entrepreneurial attitude with a high adaptability, where you've shifted between any of these "roles" regularly: Product, Technology, Delivery. Executive presence & communication. Experience collaborating and driving consensus across multiple levels of a complicated environment. Strong ability to triage effectively, with sound judgment in determining when to take initiative independently and when to engage additional team members for collaboration Shows a high level of collaboration, partnering effectively with others to deliver strong client results. Ability to use proprietary developer portal Experience with various technical tools as needed (postman, SQL query managers, IDEs, testing tools, etc., as well as access to bank systems and third party payment management platform on an as-needed-by-client basis) Training Required • All necessary training will be provided by Embedded Banking Client Success team following start date (on the job training) Physical Demands General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel/Driving Requirements Travel to corporate office, client locations or for industry conferences as needed Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote
    $94k-175k yearly Auto-Apply 16d ago
  • 2027 Global Private Bank Advisor Program (Summer Analyst) - US Private Bank

    Jpmorgan Chase & Co 4.8company rating

    Cleveland, OH job

    JobID: 210690291 JobSchedule: Full time JobShift: Base Pay/Salary: Los Angeles,CA $100,000.00-$100,000.00; Rochester,NY $100,000.00-$100,000.00; Greenwich,CT $100,000.00-$100,000.00; Greenvale,NY $100,000.00-$100,000.00; Manhattan Beach,CA $100,000.00-$100,000.00; Westlake Village,CA $100,000.00-$100,000.00; San Diego,CA $100,000.00-$100,000.00; Washington,DC $100,000.00-$100,000.00; Las Vegas,NV $100,000.00-$100,000.00; Summit,NJ $100,000.00-$100,000.00; Seattle,WA $100,000.00-$100,000.00; Walnut Creek,CA $100,000.00-$100,000.00; Chicago,IL $100,000.00-$100,000.00; Baltimore,MD $100,000.00-$100,000.00; Pasadena,CA $100,000.00-$100,000.00; Denver,CO $100,000.00-$100,000.00; Boston,MA $100,000.00-$100,000.00; San Francisco,CA $100,000.00-$100,000.00; Palo Alto,CA $100,000.00-$100,000.00; Irvine,CA $100,000.00-$100,000.00; Minneapolis,MN $100,000.00-$100,000.00; New York,NY $100,000.00-$100,000.00; Cleveland,OH $100,000.00-$100,000.00 If you enjoy building relationships and helping develop innovative solutions while working in a fast-paced environment, then we have the role for you. Joining our Summer Analyst Program means you will be joining a team committed to building client relationships and making meaningful contributions to our business with customized wealth management solutions. As an Advisor Trainee in Global Private Bank, you will gain exposure to every facet of wealth management, including investments, lending, banking, and trust and estate planning. No client has identical goals, so understanding their unique needs and tailoring our approach to exceed expectations requires work across teams and the firm to provide first-class service. Our nine-week program kicks off with a week of induction, where you'll have training and orientation to our businesses and gain the technical and practical knowledge you'll need to start contributing to our teams. Top performers may receive a full-time offer at the end of the summer. Our advisors help clients achieve their financial goals by delivering the right solutions and services across our industry leading investments, credit, banking and Trust & Estates practices. This individualized attention supports our clients' unique goals and helps build, preserve and manage their wealth over time. Job Responsibilities: * Work with a team of advisors and specialists to bring in new clients and serve existing clients * Deliver highly customized and comprehensive solutions to help protect, manage, and grow wealth Required Qualifications, Capabilities, and Skills: * Pursuing a Bachelor's or Master's degree (Excluding MBA); Master's must be within 2 years of Bachelor's. * Expected graduation date between December 2027 and June 2028. * Currently attending a college/university in the U.S. * Highly driven, inquisitive, and proactive, with a strong desire to learn. * Enjoys working in teams to develop complex solutions. * Exceptional interpersonal, communication, analytical, and problem-solving skills. * Excellent organizational skills with the ability to multitask in a fast-paced environment. * Demonstrates good judgment and discretion with confidential information. * Genuine interest in financial markets and macro-level economic trends. * Aspires to work with external clients in a relationship-building and sales capacity. We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close. Work Authorization: To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.) Our Locations Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Birmingham, MI Boston, MA Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbus, OH Dallas, TX Denver, CO East Bay, CA Fort Lauderdale, FL Fort Worth, TX Grand Rapids, MI Greenwich, CT Houston, TX Indianapolis, IN Irvine, CA Jacksonville, FL Las Vegas, NV Long Island, NY Los Angeles, CA Miami, FL Milwaukee, WI Minneapolis, MN Naples, FL Nashville, TN New Orleans, LA New York, NY Oklahoma City, OK Orlando, FL Palm Beach, FL Palo Alto, CA Pasadena, CA Philadelphia, PA Pittsburgh, PA Rochester, NY Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA Scottsdale, AZ Seattle, WA South Bay, CA St. Louis, MO Summit, NJ Tampa, FL Tulsa, OK Washington D.C. Westlake Village, CA Join us At JPMorganChase, we're creating positive change for the diverse communities we serve. We do this by championing your innovative ideas through a supportive culture that helps you every step of the way as you build your career. If you're passionate, curious and ready to make an impact, we're looking for you. What's next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume are way for us to initially get to know you, so it's important to complete all application questions so we have as much information about you as possible. After you confirm your application, we will review it to determine whether you meet required qualifications. You will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers. The HireVue is required, and your application will not be considered for further review until you have completed your HireVue video interview. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled. JPMorganChase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities. Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more.
    $100k-100k yearly Auto-Apply 14d ago
  • Sr Compliance Manager - Compliance Testing and Regulatory Management for Key Investment Services (KIS)

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    Perform and supervise the daily activities of the KIS Compliance Testing Team within the firm's Compliance Department to ensure compliance with all regulatory requirements set forth by SEC, FINRA and state securities and insurance divisions. Develop and manage routine and annual KIS compliance monitoring, testing that are aligned with KeyCorp's Enterprise Risk Management program and ensure timely submission of summary reports to management Perform control reviews and testing in support of annual FINRA 3120/3130 and SEC 206(4)-7 requirements. Manage and deliver annual FINRA 3120/3130 and SEC 206(4)-7 reporting to management. Manage securities and insurance examinations with external regulatory bodies (e.g., SEC, FINRA, State securities/insurance commissions) in conjunction with internal regulatory relations partners. Provide internal reporting to management on status of ongoing regulatory examinations. Perform and oversee 2nd line of defense validation testing Work closely with other KIS Compliance Team leads in the continuous review of the business processes to identify efficiencies and potential improvements in accordance with industry regulatory environment and coordinate the implementation of enhancements. Gather and provide information necessary to comply with requests from regulatory, legal and audit personnel. Actively participate in the continuous development of proactive reporting (utilizing summary information from existing processes) to provide consistent and reliable information to senior management on high-level risks. Seek to identify additional methods to effectively detect and report on potential compliance risks (sales trends, product concentrations, policy/procedure gaps, etc.). Share best practice recommendations with administrative areas of the firm and sales management and provide ongoing support to administrative and field personnel regarding compliance issues. Participate in special projects as assigned which could include acting as the Compliance Department designee on firm and enterprise-wide project teams for operational projects. REQUIRED QUALIFICATIONS Bachelor's Degree in a business-related field or equivalent experience Minimum 7 years of progressively responsible compliance, regulatory or investment industry experience Minimum 2 years supervisory experience FINRA Series 7 and Series 24 (or ability to obtain) Solid knowledge of the securities, insurance and investment advisory industries, including SEC, FINRA and state insurance and investment advisory laws, rules and regulations Solid knowledge of brokerage industry operations and service functions Working knowledge of bank channel retail non-deposit investment program structure and controls Strong written and verbal communication skills Demonstrated ability to problem solve and exhibit strong analytical skills Demonstrated ability to work in self-directed manner with good organizational skills Proven ability to foster open communication COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/09/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $116k-216k yearly Auto-Apply 13d ago
  • Key Private Bank Associate Relationship Manager

    Keybank 4.4company rating

    Keybank job in Westlake, OH

    Key Private Bank (KPB) is dedicated to serving our clients' financial needs through expert advice and personalized banking, borrowing and investment solutions. The Associate Relationship Manager (ARM) is at the center of this client promise by managing and building client relationships through knowledgeable advice that is aligned to the clients' financial goals. The ARM works to identify growth opportunities in an existing book of high-net-worth clients or through dedicated internal referral channels to achieve individual sales goals while partnering with experienced Relationship Managers throughout the sales process. Essential Functions Identifies opportunities to retain, expand and acquire client relationships. Gather information from the client and consult with appropriate team members to recommend banking, borrowing and investment solutions. Engages and coordinates the extended advisory team based on client needs. Acts as a client advocate/representative on assembled team. If needed, engages the Market Leader or other Relationship Manager based upon complexity of the client relationship. Develops a comprehensive understanding of clients' needs, based on the review and analysis of personal and business financial data gathered through Relationship Reviews, the customer relationship manager (CRM) system and personal meetings. Captures the client's goals in a financial plan. Develops and maintains an in-depth knowledge of the KPB Sales Process, Client Experience and Client Service Standards. Employs and maintains a disciplined approach to the client review process using designated tracking tools to document progress on implementation of client strategies. Meets or exceeds assigned individual sales goals by expanding existing client relationships, closing referrals and/or capturing new business growth. Prepares and delivers in-person client presentations, individually or as part of a team, presenting appropriate financial solutions via consultative review and proactive contact. Participates in Community organizations and to demonstrate Key's commitment to the local community. Develops and maintains an in-depth knowledge of financial wealth management and brokerage investment advisory services and products as well as knowledge of competitors and competitive products. Collaborates in-person with peers and cross-functional teams to advance projects and business goals while pursuing development and growth opportunities. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Bachelor's Degree in business related field or equivalent work experience (required) Work Experience Minimum 3 years of financial services related experience (required) Licenses and Certifications FINRA License S7 (required) FINRA License S66 or S63 & S65 (required) Skills Excellent client relationship and superior partnering skills. Deep knowledge of financial products and banking regulations. Established excellent written and verbal communication skills. Demonstrates experience in participating in productive, collaborative processes that help solve business problems and meet business goals The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making process Identifies relevant emotional intelligence (EI) components, practices, benefits, and development venues and discusses issues and considerations needed to advance one's own EI maturity Leverages active listening skills to understand others' thoughts and emotions and evaluates everybody's side of a disagreement before making decisions; imagines self in other's place and appreciates diverging viewpoints Develops basic persuasive arguments and utilizes active listening skills and probing techniques to surface opportunities to influence Provides persuasive messages using well-reasoned arguments to address audience concerns or reactions; explains others' viewpoints and asks questions to ensure mutual understanding The ability to remain unaffected by the moods and behaviors of others, while remaining empathetic, and demonstrate a strong sense of belief in one's own abilities Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. Driving Requirements Ability to routinely and frequently operate a motor vehicle with a valid driver's license. Work Location Category COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $40k-75k yearly est. Auto-Apply 3d ago
  • Information Technology Senior Business Analyst

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    The IT Senior Business Analyst influences a cross-functional team in optimization of application capabilities & business processes. They provide business analysis and project/product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs). Essential Functions Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities. Significantly contributes to the design process to ensure it supports business requirements and an optimized user experience. Capture requirements for a highly complex system and/or multiple systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables. Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team. Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap. Work with QAS to develop project testing strategy. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience. Advises on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Bachelor's Degree (preferred) OR equivalent experience (required) Work Experience Minimum of 3 years of relevant experience (required) Skills Extensive experience with evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services. Extensive experience with major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. Extensive experience with the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Extensive experience with inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team. Extensive experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Extensive experience with effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Extensive experience with the necessity and value of accuracy; ability to complete tasks with high levels of precision. Extensive experience with techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Working knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization. Extensive experience with tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Extensive experience with activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement. Working knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. Extensive experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Working knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications. Preferred Qualifications: 5 or more years of experience in a Business Analyst or related role preferred Demonstrate business analyst / requirement management experience with large, complex technology projects (software, hardware, infrastructure implementations) Experience with both waterfall and agile project methodologies Understanding of Corporate Information Security (CIS) and security concepts, including authentication services, preferred Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Work Location Category Hybrid (2+ days) COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/21/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $80k-150k yearly Auto-Apply 6d ago
  • Quant Analytics Sr Associate - Model Risk

    Keybank 4.4company rating

    Keybank job in Cleveland, OH

    ABOUT THE JOB As a Senior Quantitative Analytics Associate, you will be at the forefront of validating models for Market Risk, IRRBB (including NII, EVE, Deposit modeling), and Liquidity. Your expertise in machine learning will be instrumental in developing advanced use cases such as generative AI for scenario simulation, reinforcement learning for deep hedging, and machine learning techniques for model calibration. You will also incorporate the latest market risk trends - including heightened uncertainty around interest rate movements and increased market volatility - ensuring our models remain aligned with current industry standards and best practices. This role offers a fantastic opportunity to learn and grow, gaining exposure to a wide range of market risk pricing models, term structure models, hedging models, and risk models. ESSENTIAL JOB FUNCTIONS Validate models for Market Risk, IRRBB, Liquidity, and other risk areas Apply machine learning techniques to enhance and support model validation processes Deliver insightful analysis to address complex business problems Communicate findings effectively to partners, translating complex theories into easy-to-understand language REQUIRED QUALIFICATIONS Master's degree in a quantitative discipline with 2+ years of relevant experience Familiarity with Market Risk, IRRBB, and Liquidity concepts Familiarity with regulatory requirements such as SR11-07, IRRBB regulations, Market Risk Rule, FRTB, and SIMM Exposure to market risk pricing models, term structure models, hedging models, asset liability models, deposit pricing and runoff models, or other risk models spanning interest rate derivatives, commodities, FX, CDS, fixed income, and equity SYSTEMS & TOOLS Experience with leading quantitative risk systems such as Calypso, RiskWatch, Bloomberg, QRM, and BlackRock, as well as cloud infrastructure platforms like GCP. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/22/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote
    $94k-175k yearly Auto-Apply 10d ago
  • KPB Trust Officer

    Keybank National Association 4.4company rating

    Keybank National Association job in Brooklyn, OH

    ABOUT THE JOB (JOB BRIEF) Fulfills fiduciary responsibilities of KeyBank as a corporate fiduciary for the administration and post-death settlement of fiduciary accounts by providing expert trust and estate administration and counsel to High Net Worth clients and their beneficiaries. Actively manages trust administration and settlement, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Actively produces new revenue both as a team member and individually to meet production goals. ESSENTIAL JOB FUNCTIONS Fiduciary Expertise and Trust Administration * Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues * Designs and delivers sophisticated fiduciary solutions, using relationship team model (being prepared and participating in pre-call), to high net worth clients with complex financial needs. * Administers complex fiduciary and/or agency accounts with a proactive, disciplined, consistent and comprehensive approach serving as a Fiduciary for Trust administration and post-death activities of fiduciary relationships * Analyzes and interprets legal instruments to determine duties and responsibilities of bank * Fulfills Key's fiduciary responsibilities, ensuring retention of business and reputation * Demonstrates awareness of state specific estate and tax planning issues * Advises field teams and other partners on internal fiduciary issues * Identifies and resolves potential trust and estate tax-related issues * Demonstrates and applies sound fiduciary judgment Client Servicing and Retention * Engages appropriate centralized support teams for administration or expertise in the delivery of client advice * Executes, through Salesforce or other Comprehensive Practice Management process, prioritized pro-active client contacts, per service standards * Retains and deepens the relationship with a client including the next generation Sales * Works closely with the Relationship Management Team to identify and prioritize opportunities to deepen relationships * Identifies Investment Management and Trust Opportunities as well as any other banking, lending or insurance needs * Fosters close business relationships to develop client loyalty and new business opportunities * Leads the relationship development and engagement for beneficiaries * Participates in the onboarding process for new clients in partnership with the Relationship Team * Seeks new opportunities and engages proper sales partners * Participates in relationship reviews as fiduciary expert upon request of field teams Team Collaboration * Provides backup and support to other Officers * Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts * Serves as a resource for the team on projects needed Compliance * Fulfills Key's fiduciary responsibilities with utmost adherence to all internal fiduciary policies and procedures, regulatory and legal requirements * Anticipates and mitigates risk on assigned accounts * Assumes accountability for all delegated fiduciary administrative work on assigned accounts Leadership * Teamwork, Respect, Accountability, Integrity and Leadership. * Supports business objectives through active advocacy and behavioral adoption * Develops and maintains knowledge of Key's investment process and results * Participates in KeyCorp's commitment to community REQUIRED QUALIFICATIONS * Undergraduate degree or equivalent experience, accounting or finance preferred * A minimum of 5 years client advisory experience to ultra-affluent, business owners; tax or legal services to clients regarding trust and fiduciary matters, and in trust administration or fiduciary advisory services or equivalent work experience * Demonstrated fiduciary experience * Experience working with high-net-worth clients, preferably in a private bank * Demonstrated agility working with local Private Banking Teams, Commercial Bankers and Investment Bankers * Self-motivated, goal and results driven * Demonstrated ability to be accountable for a process and/or delivery from end to end * Ability to plan own workflow to meet deadlines PREFERRED QUALIFICATIONS * Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills. * Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people. * Ability to interact effectively and collaboratively in a team environment. * Ability to work, make decisions and manage client relationships independently while managing competing priorities. * Ability to multi-task, quickly change direction and have an independent work ethic. * Ability to exercise discretion due to accessing and handling highly sensitive information. * Demonstrated attention to detail. * Ability to learn and use proprietary software, databases and systems. * Proficient in all Microsoft Office Applications COMPETENCIES/SKILLS Client Focus - Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand clients information and uses it for improvements in products and services; acts with client in mind; establishes and maintains effective relationships gaining and retaining client's trust and respect. Action Oriented -Is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Business Acumen- Know how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Creativity Ability to develop new and unique ideas and tends to be seen as original and value-added in brainstorming settings. Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Presentation Skills - Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers and superiors, clients, prospects and centers of influence; is effective both inside and outside the organization, on both cool data and hot and controversial topics; will show and project confident, caring demeanor in client settings to enhance overall client experience; can change tactics midstream when something isn't working. Strategic Agility - Can quickly understand and embrace corporate and line of business initiatives and changes and can confidently represent KPB internally among teammates and externally among clients, prospects and centers of influence. EQUIPMENT USED/PHYSICAL REQUIREMENTS Trust Accounting System, CE Desktop, Salesforce, and Microsoft Office Office equipment TRAINING REQUIRED Cannon Level I or II or equivalent preferred Cannon Level III or equivalent optional. On the job and as required to maintain licenses and certifications JOB LOCATION: Brooklyn, Ohio COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/08/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote
    $71k-122k yearly Auto-Apply 45d ago
  • Embedded Banking Senior Software Engineer

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    This role will focus on Embedded Banking API development, system integration, and high availability solutions for the entire payments lifecycle. As an Embedded Banking Sr. Software Engineer, you will be responsible for leading our ECA DataMart team. An individual filling this role should be comfortable collaborating with an Agile team, leading discussions with both business and technology partners, and able to clearly articulate possible issues as well as solutions. The Sr. Software Engineer is engaged in best practice development initiatives, provides thoughtful leadership, and ability to adapt to ever-changing technology and business environments. Essential Job Functions: Owns the development, implementation, assessment, and support of one or more components of an environment, application, or platform. Independently develops clean, maintainable, testable code for work assigned; performs peer code reviews. Designs solutions for the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms. Strong technical expert on the team; assigns work, mentors, and trains junior engineers. Advocates for new technology and improvements. Assists in the development of strategies for the full software development life-cycle of new and emerging technologies and make recommendations regarding selected technologies and demonstrates the viability. Creates technical documentation, specifications, and project artifacts for developing code Identifies and develops potential standards and best practices. Create/Enhance Architecture Diagrams for each capability. Support off-hours monthly releases as needed. Actively participate in various Agile ceremonies such as Refinement, Sprint Planning, Retrospectives, etc. Required Qualifications: Education/Certifications: Bachelor's Degree or equivalent work experience required Experience: 5+ years of application development experience Possess strong written and verbal communication skills Experience or understanding of the following software frameworks/concepts: Java (17+)/SpringBoot, GCP, GKE, Oracle Exadata; Apigee; Ab Initio, Kafka, Mongo DB. Experience or understanding with the following tools & technologies: Docker, GitLab, GIT, Jira, Confluence, LCM (Mainframe components), Building batch processes and run-schedule for executing the Mainframe jobs through Tivoli Workload Scheduler, and Outsystems. Proficient in creating and maintaining OpenAPI specs Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development Passion for technology and learning new tools and frameworks based upon project work. Experience or mastery of one of the test types is plus: E2E and UI Tests, API and Integration Tests, Performance Tests, Unit Tests (Java and JavaScript), Software Quality Analysis and Linting Tools, Security Scans and Tests, Service Virtualization, Build, Deployment and DevOps Tools. Experience providing support and analysis for transmission & payment products (BAI, ACH, Wire, RTP) Competencies and Skills: Working knowledge of the following: Values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team. Effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Emerging technologies; ability to design, apply and evaluate new information technologies for business environments. Basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. Software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability. Extensive knowledge of the following: Quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Value of innovation; ability to create and develop new ideas for answers to work-related problems that improve the performance of the organization. Decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace. Software development tools and activities; ability to produce software products or systems in line with product requirements. Features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. Production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. This position is eligible to earn a base salary in the range of $77,000 to $130,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/04/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $80k-150k yearly Auto-Apply 6d ago
  • First Party Recovery Collections Specialist

    Keybank National Association 4.4company rating

    Keybank National Association job in Brooklyn, OH

    Training Schedule & Location: Training is conducted the 1st three weeks of employment. 100% on-site Monday - Friday 8am - 5pm ET Schedule & Shift after Training: Required in-office 2 days per week on Wednesday & Friday Monday - Thursday: 12:30pm - 9:00pm ET Friday: 8:00am - 4:30pm ET Every Other Saturday: 4 hours between 8:00am and 2:00pm ET All equipment is provided. Job Summary First-Party Recovery Collector is responsible for managing and recovering delinquent accounts that are still owned by the bank. This role involves contacting customers to resolve past-due balances, negotiating payment arrangements, and ensuring compliance with banking regulations and internal policies. The ideal candidate will demonstrate strong communication skills, empathy, and a commitment to helping customers find solutions to resolve their financial obligations. Individuals will spend 90% of their day on the phone with our customers trying to negotiate a payment or enter into a settlement agreement. The other 10% is documenting calls and training/meetings. Key Responsibilities * Contact customers via phone, email, and written correspondence to collect on delinquent accounts. * Negotiate payment plans and settlements in accordance with bank policies. * Document all collection activities accurately in the bank's systems. * Educate customers on account status, payment options, and consequences of non-payment. * Collaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issues. * Monitor and follow up on payment arrangements to ensure compliance. * Maintain knowledge of federal and state collection laws, including FDCPA and other applicable regulations. * Meet or exceed monthly recovery targets and performance metrics. * Handle sensitive customer information with confidentiality and professionalism. Minimum Qualifications & Requirements * High school diploma or equivalent is required * Minimum 1 year of experience in a customer service/collections call center is required * Strong negotiation skills and communication skills to highlight the benefits of customers paying their debt * Ability to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled * Ability to work in a fast-paced, goal-driven environment * Proficiency in Microsoft Office and collection software systems is a plus * Knowledge of banking regulations and recovery practices is a plus This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $18.8-24.5 hourly Auto-Apply 27d ago
  • (Enterprise) Incident Manager

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    The Incident Manager is responsible for leading the timely restoration of critical business services impacted by technology disruptions. This role manages cross-functional investigative teams and facilitates resolution of enterprise-level incidents through strong leadership, technical insight, and effective communication. The Incident Manager ensures that all incident response activities are executed efficiently, with a focus on minimizing business impact and improving system stability. The person selected to work this position will have a regular work schedule of Monday - Friday 10:00 a.m. - 6:30 p.m. EST. Hiring manager may be open to consider someone starting later and having a later end time if the candidate preferred. This position may require overnight work hours and will participate in an on-call rotation which includes holidays and weekends. Essential Functions Lead the identification, assessment, and resolution of critical technology incidents affecting enterprise operations. Facilitate and manage virtual incident response calls with various technical and business stakeholders. Quickly assess the scope and impact of incidents and determine the appropriate support teams and escalation paths. Guide troubleshooting efforts across multiple technology domains, including distributed systems, networks, applications, and mainframes. Collaborate with vendors and internal teams to drive resolution and ensure accurate, timely communication. Escalate critical issues to senior leadership and provide consistent progress updates. Partner with the communications team to ensure incident notifications are timely and accurate. Conduct post-incident reviews to identify root causes, process improvements, and documentation updates. Maintain and review critical application recovery documentation for accuracy and usability. Support continuous improvement initiatives to enhance incident detection, response, and recovery processes. Participate in production readiness reviews for critical projects to ensure alignment with incident management protocols. Adhere to ITIL (Information Technology Infrastructure Library)-based processes and contribute to the development of incident management metrics and reporting. Must be able to work overnight shifts. Participation in weekend on-call rotation is required. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience. (preferred) Work Experience Minimum 3 years of experience leading technical projects, incident response efforts, or cross-functional technology initiatives (required) Experience in a high-pressure, 24/7 IT operations or incident management environment (preferred) Familiarity with enterprise IT infrastructure and application ecosystems (required) Moderate to strong understanding of banking/financial services (preferred) Strong and broad technical skills related to Cloud (GCP, Azure, AWS), networking, and other enterprise technologies Strong understanding of ITIL Very clear and strong communication skills Demonstrated experience of working under pressure and able to make critical decisions during that time. Experience with ServiceNow and Dynatrace SRE (site reliability engineering) background (preferred) Infrastructure engineering background (preferred) Licenses and Certifications ITIL (Information Technology Infrastructure Library) Foundation certification (preferred) Incident management, project management (e.g., PMP), or technical discipline certifications (preferred) Skills The ability to oversee and coordinate the response to unplanned service disruptions, ensuring timely restoration of services and minimizing business impact. Executing structured processes to detect, assess, respond to, and recover from incidents, while coordinating across technical and business teams. Leading the organization's response during high-impact, time-sensitive events by making critical decisions, maintaining control, and ensuring continuity of operations. The process of identifying the fundamental cause of an incident to prevent recurrence and support long-term stability and improvement. The practice of identifying, evaluating, and mitigating risks that could impact business operations, technology systems, or regulatory compliance. The ability to clearly and effectively convey information across technical and non-technical audiences, especially during high-pressure situations. Managing and resolving disagreements or competing priorities among stakeholders to maintain focus and collaboration during incident response. Recognizing when an incident requires higher-level attention and ensuring timely communication and involvement of senior leadership or specialized teams. Ensuring that IT services can be recovered and maintained during and after a disruption, in alignment with business continuity and recovery objectives. Managing cybersecurity-related incidents, including detection, containment, investigation, and recovery, while minimizing impact and ensuring compliance. Understanding and applying organizational standards and protocols that govern the secure and effective use of IT systems and infrastructure. Guiding cross-functional teams during incident response, making informed decisions, and maintaining composure under pressure to drive resolution. Analyzing complex issues, identifying solutions quickly, and making sound decisions based on logic, data, and situational awareness. Prioritizing the needs and expectations of internal and external clients during incident response to minimize disruption and maintain trust. Accurately recording incident details, timelines, actions taken, and outcomes to support post-incident reviews, compliance, and continuous improvement. Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/21/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $61k-94k yearly Auto-Apply 60d+ ago
  • Digital Marketing Consultant

    Keybank 4.4company rating

    Keybank job in Brooklyn, OH

    Mobile, in office 3 days a week at 4910 Tiedeman Rd, Brooklyn, OH. About the Job: As a member of Enterprise Brand Marketing Strategy and Planning team, the Digital Marketing Consultant will report to the Senior Media Manager and will function as a strategic partner in the development, execution, performance optimization, and reporting of digital advertising campaigns. Our culture is collaborative, so you can expect to work with multiple stakeholders on every project. Essential Job Functions: Ability to take direction from a campaign brief and build the digital campaigns, traffic creative assets, and monitor performance based on defined KPIs. Manage digital media campaigns by applying data-based reasoning to campaign optimizations, document changes, and anticipated outcomes, and applying learning to future recommendations. Ability to analyze, summarize and interpret complex data and information; can move logically from findings to conclusions and actionable business insights. Effectively communicate within Key internal teams. Ability to understand their audience when preparing and presenting data/findings in an organized, clear, and concise manner. Build and sustain excellent working relationships with colleagues, clients and partner organizations that will enable the timely, accurate and efficient execution of assigned digital campaigns. Maintain understanding of industry trends and opportunities and the ability to communicate implications to KeyBank. Required Qualifications: Bachelor's Degree in advertising, marketing, communications or related field 3-5 years minimum professional experience in digital media Detail-oriented; ability to organize and prioritize workload Ability to adapt quickly to changing priorities; capable of operating in a dynamic environment. Highly skilled with Microsoft Office products including: Excel, PowerPoint, Word Background in ad trafficking, reporting, and bid management systems Experience using Adobe Advertising Cloud or similar DSP partner preferred for programmatic digital Experience with ad trafficking, reporting, and bid management systems such as Google Campaign Manager, Adobe Advertising Cloud, and Google Analytics. In-depth knowledge of social platforms (e.g., Meta, LinkedIn) and tools like Sprinklr. Experience with tools like Sprinklr, Hootsuite, Sprout Social, and HubSpot. Able to work independently on complex tasks with minimal supervision, while providing timely updates. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $61k-94k yearly Auto-Apply 60d+ ago
  • Private Client Banker - Cleveland West Market - Westlake, OH

    Jpmorgan Chase & Co 4.8company rating

    Westlake, OH job

    JobID: 210692341 JobSchedule: Full time JobShift: : You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs. As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources. Job responsibilities * Shares the value of Chase Private Client with clients that may be eligible * Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs * Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs * Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week * Adheres to policies, procedures, and regulatory banking requirements Required qualifications, capabilities, and skills * Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships * 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation * Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role * Compliance with Dodd Frank/Truth in Lending Act* * High school degree, GED, or foreign equivalent * Adherence to policies, procedures, and regulatory banking requirements * Ability to work branch hours, including weekends and some evenings Preferred qualifications, capabilities, and skills * Excellent communication skills * College degree or military equivalent * Experience cultivating relationships with affluent clients * Strong team orientation with a commitment of long-term career with the firm Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: **************************************************************************
    $31k-71k yearly est. Auto-Apply 6d ago

Learn more about KeyBank jobs

Most common locations at KeyBank