Assistant General Manager jobs at Kimpton Hotels & Restaurants

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Guest Experience Manager
Proper Hospitality 4.0
Los Angeles, CA jobs
Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. A seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We are seeking an experienced, detail-oriented Guest Experience Manager to lead our front-of-house operations and ensure every guest interaction reflects the impeccable hospitality standards that define Santa Monica Proper. This role requires a passionate leader who can inspire a team to deliver seamless, personalized service and create the sophisticated guest experiences that set us apart in the luxury hospitality market. Position Overview The Guest Experience Manager is responsible for overseeing and managing all aspects of the guest services department, ensuring that guests receive a seamless, exceptional, and personalized experience during their stay. This includes supervising front desk operations, managing guest requests, resolving complaints and ensuring that all guest interactions align with Santa Monica Proper's high standards of service. The Guest Services Manager will work closely with other hotel departments, lead the guest services team and ensure that the hotel consistently exceeds guest expectations. Essential Job Duties & Responsibilities Feedback & Insight Develop and implement strategies to collect, analyze, and act upon guest feedback (surveys, online reviews, comment cards) to identify trends and areas for improvement Monitor and manage the establishment's reputation (e.g., Glitches, TripAdvisor, Yelp, social media) by timely and professional responses Service Excellence & Standardization Create, implement, and enforce service standards and policies across all guest touchpoints (pre-arrival, in-house, post-stay) Conduct regular service audits or inspections to ensure the highest standards of presentation, safety, and cleanliness Issue Resolution & Service Recovery Together with the Dir of Guest Experience, serve as a primary point of contact and ambassador for guests, especially VIPs or those with complex issues Proactively resolve all guest complaints and issues swiftly, effectively, and empathetically, demonstrating excellent service recovery skills to turn negative experiences into positive ones Team Leadership & Training Train and mentor employees across departments (Front Desk, Bell, Valet, Housekeeping, F&B, etc.) on exceptional customer service and hospitality skills Foster a culture of service excellence and empower team members to take ownership of guest satisfaction Personalization & Loyalty Develop and oversee programs for personalizing guest experiences and recognizing loyal customers Collaborate with sales and marketing teams on customer recognition and loyalty initiatives Guest Experience Management Oversee and manage guest services operations, ensuring that all guest requests and needs are met with efficiency, courtesy, and professionalism Ensure a seamless check-in/check-out process, assisting guests with any special requirements or concerns Respond promptly and effectively to guest inquiries, ensuring that all interactions are positive and aligned with the hotel's service standards Anticipate guest needs and provide personalized services to enhance their experience, such as arranging for special amenities, transportation, or concierge services Team Leadership & Development Lead, train, and develop the guest services team to provide top-notch service and hospitality Set clear performance goals, conduct regular performance evaluations, and provide ongoing feedback to staff Foster a culture of excellence, teamwork, and professionalism, ensuring that the guest services team is motivated, well-trained, and aligned with hotel objectives Guest Complaint Resolution Handle and resolve guest complaints or concerns, ensuring that issues are addressed promptly and to the guest's satisfaction Ensure that all guest feedback, whether positive or negative, is logged and communicated to management for continuous improvement Implement strategies for preventing recurring guest complaints, working proactively with staff and other departments to address service gaps Operational Efficiency & Coordination Coordinate with other hotel departments (e.g., housekeeping, maintenance, food & beverage) to ensure that guest needs are met and services are delivered promptly Monitor and maintain the department's workflow to ensure efficient operations and high levels of guest satisfaction Ensure that guest services procedures are being followed consistently and that team members are complying with hotel policies and standards Guest Services Standards & Procedures Develop and maintain guest services policies and procedures to ensure consistent service delivery Ensure that the guest services team adheres to all service standards, including greeting guests, handling reservations, and managing special requests Regularly review and update guest services procedures to keep them aligned with evolving guest expectations and industry trends Guest Communication & Relationships Build strong relationships with guests by providing personalized service and consistently exceeding expectations Maintain communication with repeat guests and VIPs to ensure a memorable experience and encourage return visits Ensure that all guest preferences and special requests are recorded and communicated to relevant departments Billing & Administrative Duties Assist with guest billing inquiries and discrepancies, ensuring that all charges are accurate and processed in a timely manner Maintain and update guest records, ensuring confidentiality and security of guest information Prepare daily reports on guest services activities, including guest feedback, room availability, and any issues that require follow-up Education and/or Experience Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. 3+ years of experience in guest services, front desk operations, or a related role within the hospitality industry Previous leadership or supervisory experience is required Experience in a hotel or resort environment preferred Skills/Specialized Knowledge Exceptional customer service skills, with the ability to handle difficult situations and resolve conflicts professionally Strong leadership, communication, and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Knowledge of hotel management software (e.g., Opera, Marriott, etc.) and office applications (Word, Excel, etc.) Detail-oriented with excellent organizational and problem-solving skills Ability to remain calm under pressure and deliver results in challenging situations Physical Demands Ability to stand and walk for extended periods of time Ability to lift and carry up to 25 pounds (e.g., luggage, guest belongings) Ability to work in a fast-paced environment, managing multiple tasks simultaneously Flexibility to work varying shifts, including evenings, weekends, and holidays as required Salary $70,304-75,000 Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
$70.3k-75k yearly 14h ago
General Manager
Empowered Hospitality 4.2
Beverly Hills, CA jobs
Our client is opening a high-volume, full-service restaurant in Los Angeles and is seeking an experienced General Manager to lead the opening and oversee day-to-day operations. This role will work closely with a New York-based corporate team, with an Operating Partner on-site for the first six months to support the transition and ensure operational consistency. This is a flagship opening with significant volume, complexity, and visibility. Requirements Proven General Manager experience in high-volume, full-service restaurants Experience operating in a $100+ check average environment strongly preferred Strong knowledge of Los Angeles labor laws and compliance Comfortable partnering with a remote New York-based corporate team No specific cuisine background required If you think you are a good fit for this role and are interested in learning more, please apply.
$63k-123k yearly est. 14h ago
Guest Services Manager
East West Hospitality 3.7
Avon, CO jobs
Step into a growth-focused leadership role at St. James Place as our Guest Services Manager, where you'll support daily operations, collaborate across departments, and ensure an exceptional experience for our owners and guests-all in the heart of Beaver Creek Village, just steps from the mountain. If you're ready to lead a team, elevate every guest interaction, and be part of a property where every day feels like the ultimate mountain getaway, this is the opportunity for you! Duties Include: Manage guest services team scheduling and payroll, ensuring optimal coverage and smooth operations. Lead hiring, training, and ongoing development of the guest services team to build a high-performing, guest-focused staff. Oversee day-to-day front desk and guest services operations, maintaining exceptional standards and efficiency. Handle guest services ordering, keeping supplies and resources well-stocked and organized to support seamless service. What's Hot: Career growth potential to an AGM role, ski breaks, onsite parking (including skiing for most of your days off), Winter Wellness Incentive (Epic Merchant Ski Pass or end of season bonus, based on start date) Location: St. James Place, Beaver Creek, CO Start Date: ASAP Employment Type: Full Time, Year Round Compensation: $70,000 - $80,000 annually, range depending on experience Schedule: Varied schedule/ 40 hours per week. Days, evenings, weekends, holidays required. Posting Closes: 12/30/2025 or when filled Minimum Requirements: Our ideal candidate brings proven experience managing a guest services team and a track record of delivering exceptional guest experiences. Bilingual skills are a plus, but not required. They thrive on creative problem-solving, thinking on their feet in fast-paced environments, and resolving conflicts with guests, owners, and team members. Highly organized and approachable, they anticipate guest needs and lead with friendly, thoughtful service every day. Perks & Benefits: Paid Time Off & Paid Sick Time; Health Insurance - Choose from multiple plans! Dental, Vision, & Accident Insurance; East West Employee Accommodation Discount (Discounts at East West properties); 8 hours per year of paid volunteer time; Life Insurance; Winter Incentive Program (EPIC merchant pass or end of winter season equivalent bonus); 401(K) Plan with Discretionary Employer Match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program. Why East West Hospitality At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We hope you'll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
$70k-80k yearly 5d ago
Assistant General Manager
Taco Bell 4.2
Dublin, OH jobs
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements - Is This You? High School minimum, University Degree Preferred 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
$38k-48k yearly est. 5h ago
Food and Beverage Manager
The Savoy Hotel-South Beach 4.0
Miami Beach, FL jobs
FOOD & BEVERAGE MANAGER Full-Time | On-Site | Reports to: General Manager The Food & Beverage Manager oversees all food and beverage operations across the property-including restaurant service, bars, poolside, beach operations, and event service-ensuring an elevated, seamless, and consistent guest experience. This role drives service standards, operational efficiency, team development, and financial performance in a boutique environment where hands-on leadership and multi-faceted execution are essential. The F&B Manager partners closely with the General Manager to uphold brand vision, maintain profitability, and ensure the highest level of service across all outlets. KEY RESPONSIBILITIESService Excellence & Guest Experience Ensure all outlets deliver refined, warm, and efficient service aligned with luxury standards. Maintain consistent service quality across restaurant, pool, beach, and bar operations. Monitor guest feedback, resolve issues promptly, and lead all service recovery efforts. Oversee VIP amenities, special setups, and all property-wide F&B needs. Drive a culture of hospitality, ensuring every guest interaction reflects the brand. Operational Leadership Direct daily operations for restaurant, bar, pool, and beach service. Lead daily pre-shift meetings, product training, and service briefings. Develop and enforce SOPs, ensuring consistent execution and continuous improvement. Create and manage staff schedules, daily assignments, and labor alignment based on business needs. Oversee opening/closing procedures and ensure operational readiness across all venues. Pool & Beach Oversight Manage all pool and beach attendants and service staff. Ensure smooth operations: towel management, beach chairs, cabanas, and premium setups. Maintain vendor relationships tied to pool/beach service. Enforce safety standards, local compliance, and property guidelines. Staff Management & Development Recruit, hire, train, and develop high-performing F&B teams. Conduct evaluations, performance coaching, and corrective action as necessary. Foster a professional, motivated, service-driven team environment. Partner with HR to ensure compliance with all guidelines, documentation, and training requirements. Financial Management & Cost Control Review daily sales performance and identify revenue opportunities. Monitor beverage costs, inventory levels, and product utilization. Maintain accurate par levels, purchasing controls, and vendor coordination. Collaborate with the Executive Chef and GM on menu updates, pricing strategy, and product mix. Manage labor effectively to meet service expectations and financial targets. Events & Banquets Support planning and execution of private events, buyouts, and group functions. Coordinate staffing, bar setups, service flow, and event-specific requirements. Ensure all event spaces are staged, serviced, and executed according to standards. Leadership, Communication & Brand Standards Act as an influential leader who drives accountability, transparency, and operational ownership. Maintain open communication across departments to ensure cohesive service. Work collaboratively with stakeholders to develop menu concepts, trainings, and improvements. Identify guest needs proactively and implement structured action plans to elevate experience and mitigate risk. QUALIFICATIONS Minimum 3-5 years F&B leadership experience in hotels, resorts, or elevated lifestyle concepts. Strong background managing high-volume, fast-paced service with luxury standards. Experience with POS, OpenTable, Opera, and other hospitality technologies. Proven ability to lead diverse teams, manage budgets, and achieve revenue/expense targets. Knowledge of food and beverage trends, health and safety standards, and compliance requirements. Hands-on, guest-oriented, and solutions-driven approach. Bilingual (English/Spanish) preferred. Must be available to work evenings, weekends, and holidays as needed.
$41k-64k yearly est. 3d ago
Assistant General Manager
Fresh Kitchen 3.6
Winter Garden, FL jobs
At Fresh Kitchen, we're redefining what “fast food” can be. We're a quick-service restaurant serving real food, made from scratch, with ingredients and people you can feel good about. Every item is crafted with love and intention - antibiotic- and hormone-free meats, 100% pure olive oil (no seed oils), hand-cut veggies, no hidden sugars, and everything is 100% gluten-free. We call it 'Good Food Forever'. Our vision is big - 100 remarkable restaurants by 2034 - and we're looking for remarkable people to help us get there. OUR MANAGERS Our managers are the seeds of our culture - planting and growing the standards of excellence that make FK thrive. Every great shift grows our people, our guests, and our communities. We're looking for high-vibe, motivated, people-obsessed leaders who bring professionalism with a side of personality. If that's you, keep reading! THE ROLE The Assistant General Manager is the second level of salaried leadership at FK and the ‘right hand' to the Managing Partner. This role starts with a focus on the Back of House, but you'll also flex into the Front of House to ensure every shift runs smoothly and every guest and team member leaves happier than they arrived. You're just as comfortable in the kitchen as you are out front with guests - because at FK, great leadership lives in both spaces. You've mastered the fundamentals of running a great shift and are ready to lead at a higher level - balancing people, performance, and operations across the restaurant. While you support the Managing Partner in executing daily operations, you also take ownership in developing leaders, driving results, and creating remarkable guest and team experiences that bring FK's values to life every day. THE BASICS Here's how you'll make an impact as an Assistant General Manager: Run exceptional shifts every day by leading: Team check-ins and daily readiness MOD tasks and line checks Energizing pre-shifts and real-time coaching Smooth transitions and strong shift closes Own hiring, training, development, and retention for your team. Manage scheduling and daily operations in your Area of Responsibility (AOR). Maintain food safety, sanitation, and service standards that wow our guests. Build positive, high-performing teams through clear communication and accountability. Support the growth of future leaders - Certified Trainers and Hourly Shift Leaders. Keep your team informed, aligned, and inspired. RECIPE FOR SUCCESS 2+ years of people management experience in a high-volume restaurant. Passion for food and hospitality (culinary experience is ideal but not required). Comfort in the kitchen and with guest interaction. Intrinsic motivation and a high standard of excellence. Strong communication, organization, and problem-solving skills. Calm, professional presence under pressure. Coachable, curious, and eager to grow others. Proficiency with POS, scheduling, and reporting tools. ServSafe certification (or willingness to obtain) Successful background check (required). Must be able to stand and walk for extended periods of time (8-10 hours per shift) and work in a fast paced environment with varying temperatures. FRESHER THAN YOUR AVERAGE JOB (a.k.a. Benefits) GROWTH | 16 locations and counting…we are just getting this party started! FOOD | Free Shift Meals plus MGR Comp Program which can be used at other brands COOL SWAG | that you'll even want to wear on your day off CULTURE | that's fun and connected and gives back to the community HOLLA-DAYS | Closed for 9 holidays, so you can enjoy time with family and friends, 10 days of PTO your first year (after 90 days) + 4 wellness days per year BE YOURSELF | You are beautiful, and we celebrate your individuality WORK-LIFE BALANCE | Balanced schedules and our commitment to not exceed a 50-hour workweek. BENEFITS | Option to participate in Group Health, Vision and Dental Plans and 401(k) match PAYDAY | ‘Top in Class' compensation with Profit Sharing Programs SELF-DEVELOPMENT - Leadership Development Workshops, recognition and growth plans with clear expectations FOOD FIRST | KEEP IT REAL | EMBRACE THE HUSTLE | STAY FRESH | LOVE | PARTNERS
$33k-45k yearly est. 2d ago
Operations Manager
Sun Valley Search 4.8
Houston, TX jobs
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The opportunity is to be the operations manager in a major rotating equipment service /repair facility. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily functions of the business Prepare annual performance review and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage budget to align with goals of business Qualifications 3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business
$41k-68k yearly est. 4d ago
General Manager (3120) Lake City FL
Domino's 4.3
Lake City, FL jobs
* $900/weekly base salary Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. * Benefits including Medical, Dental and Paid Vacation (subject to eligibility requirements) * Monthly Bonus based on Sales, Service, Profitability and Standards Compliance ARE YOU THE ONE FOR OUR TEAM? We are looking for experienced restaurant managers for our fast growing company. Are you looking for endless growth opportunities? Do you enjoy a high energy environment in which you have the opportunity to build your own team? Does the thought of mentoring and developing the managers and Domino's Franchisees of tomorrow excite you? Have you ever considered taking the path to being a Franchisee yourself? Then look no further we have got the job for YOU! (previous successful restaurant management experience may be considered for increased base salary) Our expectations of the General Manager role include: Recruiting, training and managing store employees Ensuring all operation standards are exceeded and that health and safety standards are upheld at all times Inventory control and food cost management Control labor costs as well as meet and exceed performance goals Review and complete all necessary paperwork in timely manner Excellent Customer Service and Service Recovery skills. Maintaining a fun and professional work environment General Manager Qualifications: Minimum of 1 years experience Outstanding interpersonal and communication skills (written and verbal) Outstanding motivational skills and positive attitude Strong leadership and problems solving skills Ability to empower team members Please apply to this job with your resume by hitting apply. xevrcyc JB.0.00.LN
$900 weekly 14h ago
Event Sales & Service Manager
RMD Group 4.5
San Diego, CA jobs
The Sales & Service Manager - SMERF Market is responsible for generating, contracting, detailing, and servicing all events within the Social, Military, Educational, Religious, and Fraternal (SMERF) segments across RMD Group venues in San Diego. This role manages the full event lifecycle exclusively for SMERF clients, from initial inquiry and proposal development through event execution and post-event follow-up. This hybrid position combines proactive sales outreach with high-touch event servicing, ensuring that SMERF clients receive tailored solutions, accurate event details, and seamless execution. The Sales & Service Manager builds strong relationships with community-based organizations, drives new and repeat business, and collaborates closely with venue and operations teams to deliver exceptional experiences while increasing market penetration and revenue growth. Type: Salary, Full-time Pay scale: $70,304.00 + Commission DUTIES AND RESPONSIBILITIES: Responsibilities include, but are not limited to: Sales Responsibilities - SMERF Market Manage all inbound and outbound sales activity exclusively for SMERF groups across all RMD venues. Proactively generate new business through SMERF-focused outreach, including community partnerships, military and educational engagement, networking, and targeted prospecting. Respond promptly to all inbound SMERF inquiries; qualify opportunities and prepare tailored proposals, sample menus, layouts, and cost estimates. Conduct site tours and present venue capabilities with a strong understanding of the needs, budgets, and decision-making processes of SMERF organizations. Negotiate terms, secure deposits, and convert proposals into signed contracts in alignment with RMD pricing and policies. Maintain a disciplined sales cadence-including follow-ups, outreach blocks, and pipeline management-consistent with departmental expectations. Track all communication, forecasting, activities, and deal progress within TripleSeat to ensure full visibility and accurate reporting. Achieve or exceed individual sales goals tied to SMERF revenue targets. Event Service & Execution - SMERF Market Oversee and execute all servicing phases for SMERF events from contract turnover through event completion. Detail and manage event logistics including timelines, menus, room layouts, audiovisual needs, staffing requirements, décor, and special requests. Prepare and distribute Banquet Event Orders (BEOs), staffing schedules, and event recaps; maintain accuracy within TripleSeat for all event details and financials. Serve as the primary client liaison leading up to the event and act as on-site support as needed to ensure smooth execution and client satisfaction. Identify opportunities to upsell enhancements such as food & beverage packages, AV elements, décor, or third-party services. Ensure all deadlines, internal processes, and client communication standards are met or exceeded. Complete post-event tasks including billing review, thank-you notes, and feedback collection to drive repeat SMERF business. Department & Company Contribution Partner with Venue GMs, Sales Managers, and the VP of Sales & Events to align SMERF strategies, pricing, and service standards across all RMD properties. Support department-wide revenue goals through collaboration, service consistency, and cross-venue communication. Participate in SMERF-related networking, community events, chamber involvement, and organizational outreach to expand visibility and lead flow. Assist with ongoing departmental initiatives including social media support, marketing collateral, and administrative projects as needed. Stay informed on competition, SMERF market trends, seasonal demand, and partnership opportunities to strengthen RMD's position in the segment. Perform additional responsibilities or special projects as assigned by RMD Partners, Venue GMs, or the Director of Sales & Events. WHAT WE OFFER: A collaborative & hands-on learning environment where you'll be a part of our team, surrounded by marketing & hospitality experts. A team of individuals committed to both personal & company growth. While grabbing lunch, we're talking about the latest event trends, and our personal goals for the month. The ability to continue to add real-life examples to your portfolio/work experience. We want you to be proud of what you accomplish here and encourage you to promote your role & completed projects. Employee discounts at RMD properties - Huntress, Lumi, Rustic Root, Swing Social, Canvas, and Ballast Point. Team development, education, and appreciation events throughout the year. Education & Experience Requirements: Bachelor's degree in Hospitality, Business, Communications, or a related field preferred; equivalent experience considered. 2-4 years of experience in event sales, SMERF market segments, hotel sales, or hospitality operations preferred. Certificates & Licenses: San Diego County Food Handlers Card (must be obtained within 30 days of employment). Anti-harassment and nondiscrimination 1-hour class. Physical Requirements: Must be able to travel frequently between venues within San Diego County; occasional evening and weekend availability required to support restaurant operations. Work is performed in both office settings and onsite in active hospitality environments. Must be able to sit, stand or walk for up to 8 hours at a time. Must be able to lift at least 30 pounds safely and properly. Must be able to bend, stoop and climb. Must be able to push and pull. ABOUT RMD GROUP RMD Group is a San Diego-based hospitality company specializing in the development, management, and consulting of distinctive restaurant, nightlife, and lifestyle concepts. Founded by partners with a shared passion for hospitality and guest experience, RMD Group has spent more than a decade creating and operating some of the city's most successful venues, including Rustic Root, Huntress, Lumi, Side Bar, and FLUXX. In addition to owned and operated concepts, RMD Group partners with select hospitality brands to provide strategic consulting, operational support, and management services. With deep expertise across design, development, marketing, and operations, RMD Group is driven by a hands-on leadership team committed to innovation, growth, and exceptional experiences. ABOUT RMD EVENTS RMD Events is the private events and venue sales division of RMD Group, providing centralized sales, planning, and operational support across a diverse portfolio of venues in Southern California. The team partners closely with venue leadership to drive private event revenue while ensuring a seamless experience from initial inquiry through event execution. Specializing in corporate events, social celebrations, weddings, and large-scale buyouts, RMD Events combines strategic sales efforts with detailed event servicing to make it easy for venues to execute successful events. The department serves as an extension of each venue's team, delivering consistent standards, strong client relationships, and thoughtful event experiences.
$70.3k yearly 1d ago
Restaurant Assistant Manager
Pizza Hut 4.1
Austin, TX jobs
To eat. To laugh. To share. Thats why people come to Pizza Hut. Its the calling of our Assistant Restaurant Managers to make them feel like family with smiles, teamwork and dedication. If youre an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a winning team. Youre all about teaching new things and motivating the team to work together. At Pizza Hut, you can do all that and more. Here, you will work with smart, experienced, fun people. Expect training and growth. Plenty of excitement. Unique challenges. And a world of opportunity. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results. Youre all about creating a great place to work for your team. You want to make your customers day and it shows in the way you are a customer service maniac We have a GREAT culture and look for GREAT people to add to our family. You are honest, energetic, motivational and fun. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life. You set high standards for yourself and for your people. Youre up for a challenge. You love the excitement of the restaurant business and know every day is different. Youre at least 18 years old with a valid drivers license, reliable transportation (not public transportation you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. If you want a management career with an innovative company, look no further than Pizza Hut. Apply today! We also believe in ALL people, and take a unified stance against all forms of racism, gender bias, discrimination, hate and intolerance. Required Preferred Job Industries Food & Restaurant
$27k-36k yearly est. 14h ago
Operations Manager
City Electric Supply 3.8
Edgartown, MA jobs
Operations Manager - Exempt City Electric Supply (CES)/Concord Electric Supply - Onsite - Martha's Vineyard, MA ** This position is fully onsite in Martha's Vineyard, MA. For posting purposes, Edgartown, MA was selected as the closest LinkedIn-recognized location. ** Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values. Summary The Operations Manager is responsible for store and warehouse operations at our Martha's Vineyard location. This includes overseeing policies and procedures, managing showroom and warehouse organization, monitoring inventory levels and purchasing, and supervising staff involved in these tasks. The Operations Manager also creates a strong customer service environment and works with other branches to ensure customers across the CES network receive consistent support. Essential Job Functions Monitor branch inventory levels Order material for stock and customer job orders Identify new products and opportunities to increase profitability Build and maintain relationships with key vendors and agents Serve as a leader and role model to branch employees Education/Experience Valid driver's license, preferred Minimum 2 years of related experience, preferred Competencies Strong customer service mindset Ability to manage multiple tasks Effective written and verbal communication skills Ambitious with a desire to grow within the organization Open minded and collaborative Strong relationship-building skills Benefits Offered: Medical, Dental, Vision Insurance. 401(k) company match program. Telehealth. Short-term and Long-term disability insurance. Basic and AD&D Life Insurance paid for by the company. Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance. Employee Assistance Program - mental, physical, financial wellness. Auto and Home Insurance discount. Paid Time Off and 7 paid Holidays. Paid Pregnancy, Parental, and Adoption Leave programs. Employee Discount Program. Training Programs. Internal growth opportunities in a fast-growing company. Potential for Bonuses. In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law. Supervisory Responsibility This position has supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program. Attention Applicants If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at ********************************* or **************. City Electric Supply is a drug free workplace. For further information about CES, visit our website at ***************************
$66k-104k yearly est. 3d ago
Restaurant Assistant Manager Co
Pizza Hut 4.1
Greeley, CO jobs
To eat. To laugh. To share. Thats why people come to Pizza Hut. Its the calling of our Assistant Restaurant Managers to make them feel like family with smiles, teamwork and dedication. If youre an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a winning team. Youre all about teaching new things and motivating the team to work together. At Pizza Hut, you can do all that and more. Here, you will work with smart, experienced, fun people. Expect training and growth. Plenty of excitement. Unique challenges. And a world of opportunity. Compensation: Starting at $35,000 per year + sliding scale overtime based on experience and restaurant location. As a full-time employee you will be eligible for medical, pharmacy, dental, vision, life insurance, disability, critical illness, hospital indemnity, accident, Employee Assistance Program (EAP), 401(k) Retirement Plan benefits, education assistance, employee meal discounts, vacation pay, and sick pay after certain eligibility requirements are met. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results. Youre all about creating a great place to work for your team. You want to make your customers day and it shows in the way you are a customer service maniac We have a GREAT culture and look for GREAT people to add to our family. You are honest, energetic, motivational and fun. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life. You set high standards for yourself and for your people. Youre up for a challenge. You love the excitement of the restaurant business and know every day is different. Youre at least 18 years old with a valid drivers license, reliable transportation (not public transportation you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. If you want a management career with an innovative company, look no further than Pizza Hut. Apply today! We also believe in ALL people, and take a unified stance against all forms of racism, gender bias, discrimination, hate and intolerance. Required Preferred Job Industries Food & Restaurant
$35k yearly 14h ago
Restaurant Assistant Manager
Pizza Hut 4.1
Marble Falls, TX jobs
To eat. To laugh. To share. Thats why people come to Pizza Hut. Its the calling of our Assistant Restaurant Managers to make them feel like family with smiles, teamwork and dedication. If youre an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a winning team. Youre all about teaching new things and motivating the team to work together. At Pizza Hut, you can do all that and more. Here, you will work with smart, experienced, fun people. Expect training and growth. Plenty of excitement. Unique challenges. And a world of opportunity. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results. Youre all about creating a great place to work for your team. You want to make your customers day and it shows in the way you are a customer service maniac We have a GREAT culture and look for GREAT people to add to our family. You are honest, energetic, motivational and fun. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life. You set high standards for yourself and for your people. Youre up for a challenge. You love the excitement of the restaurant business and know every day is different. Youre at least 18 years old with a valid drivers license, reliable transportation (not public transportation you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. If you want a management career with an innovative company, look no further than Pizza Hut. Apply today! We also believe in ALL people, and take a unified stance against all forms of racism, gender bias, discrimination, hate and intolerance. Required Preferred Job Industries Food & Restaurant
$27k-36k yearly est. 14h ago
Assistant Manager (4186) Valdosta GA
Domino's 4.3
Valdosta, GA jobs
***BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements)*** Increase your chances of an interview by reading the following overview of this role before making an application. ABOUT THE JOB Great job for high energy team builders! You will assist the General Manager in coordinating and take ownership for tasks and assignments given to your team. Responsibilities include day to day operations including cost controls, inventory control, cash control and customer relations. You will assist in developing more managers by setting the example and mentoring your team. Adhere to policies and procedures and expect the same from your crew. Active daily encouragement of current team members and recruiting great new people. In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing. QUALIFICATIONS General job duties for all store team members · Knowledge of all operational task and ability to train those tasks. · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product correctly at an advanced pace. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean store and equipment daily. · Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. xevrcyc JB.0.00.LN
$20k-26k yearly est. 14h ago
Assistant Manager (8624) Tallahassee (Woodville)
Domino's Pizza 4.3
Tallahassee, FL jobs
$15.00 to $18.00 PER HOUR * BONUS ELIGIBLE * WEEKLY PAY below, then hit the apply button. ***BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements)*** ABOUT THE JOB Great job for high energy team builders! You will assist the General Manager in coordinating and take ownership for tasks and assignments given to your team. Responsibilities include day to day operations including cost controls, inventory control, cash control and customer relations. You will assist in developing more managers by setting the example and mentoring your team. Adhere to policies and procedures and expect the same from your crew. Active daily encouragement of current team members and recruiting great new people. In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing. QUALIFICATIONS General job duties for all store team members · Knowledge of all operational task and ability to train those tasks. · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product correctly at an advanced pace. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean store and equipment daily. · Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. xevrcyc JB.0.00.LN
$15-18 hourly 14h ago
Assistant Manager (5793) Thomasville GA
Domino's Pizza 4.3
Thomasville, GA jobs
***BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements)*** Increase your chances of an interview by reading the following overview of this role before making an application. ABOUT THE JOB Great job for high energy team builders! You will assist the General Manager in coordinating and take ownership for tasks and assignments given to your team. Responsibilities include day to day operations including cost controls, inventory control, cash control and customer relations. You will assist in developing more managers by setting the example and mentoring your team. Adhere to policies and procedures and expect the same from your crew. Active daily encouragement of current team members and recruiting great new people. In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing. QUALIFICATIONS General job duties for all store team members · Knowledge of all operational task and ability to train those tasks. · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product correctly at an advanced pace. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean store and equipment daily. · Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. xevrcyc JB.0.00.LN
$20k-26k yearly est. 14h ago
Assistant Manager (5095) Live Oak FL
Domino's Pizza-5095 4.3
Live Oak, FL jobs
$15.00 to $18.00 PER HOUR * BONUS ELIGIBLE * WEEKLY PAY below, then hit the apply button. ***BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements)*** ABOUT THE JOB Great job for high energy team builders! You will assist the General Manager in coordinating and take ownership for tasks and assignments given to your team. Responsibilities include day to day operations including cost controls, inventory control, cash control and customer relations. You will assist in developing more managers by setting the example and mentoring your team. Adhere to policies and procedures and expect the same from your crew. Active daily encouragement of current team members and recruiting great new people. In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing. QUALIFICATIONS General job duties for all store team members · Knowledge of all operational task and ability to train those tasks. · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product correctly at an advanced pace. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean store and equipment daily. · Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. xevrcyc JB.0.00.LN
$15-18 hourly 14h ago
Assistant Manager (5132) Tallahassee FL
Dominos 4.3
Tallahassee, FL jobs
* WEEKLY PAY Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Great job for people who like people! You get to make pizza and people like pizza! Looking for customer service reps with an engaging personality, people skills and high energy. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Promotions into Assistant Manager positions means that you are bonus eligible! Whether it's your hobby, main gig, making ends meet or just an extra cash job, apply to join our team. We're bound to have just the thing for you. JOB REQUIREMENTS · You must be 18 years of age or older. . No longer enrolled in high school. · General job duties for all store team members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. . Work in a fast-paced environment. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. . Great customer service skills and effective service recovery. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. xevrcyc JB.0.00.LN
$19k-25k yearly est. 14h ago
Assistant Manager (3120) Lake City FL
Domino's 4.3
Lake City, FL jobs
$15.00 to $18.00 PER HOUR * BONUS ELIGIBLE * WEEKLY PAY Apply fast, check the full description by scrolling below to find out the full requirements for this role. ***BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements)*** ABOUT THE JOB Great job for high energy team builders! You will assist the General Manager in coordinating and take ownership for tasks and assignments given to your team. Responsibilities include day to day operations including cost controls, inventory control, cash control and customer relations. You will assist in developing more managers by setting the example and mentoring your team. Adhere to policies and procedures and expect the same from your crew. Active daily encouragement of current team members and recruiting great new people. In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing. QUALIFICATIONS General job duties for all store team members · Knowledge of all operational task and ability to train those tasks. · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product correctly at an advanced pace. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean store and equipment daily. · Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. xevrcyc JB.0.00.LN
$15-18 hourly 14h ago
Potawatomi Marketplace Shift Manager
Potawatomi Casino Hotel 3.5
Milwaukee, WI jobs
Pay based on experience | Requires flexibility to work various shifts In this fast-paced, high energy environment where great guest service and attention to detail is essential, how do we ensure all of our team members receive the best service? As a Quick Service Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. Principal Duties and Responsibilities (*Essential Function) *Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems. *Oversee daily operations of the venue on assigned shift, including but not limited to leading shift meetings, conducting training, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling. *Ensure timely, positive resolution to guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management. *Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls. *Maintain a safe, sanitary, and organized work environment. Maintain complete knowledge of venue service standards for all positions, menu items, beverage selections, specials, promotions, events, and policies. Work at other venues as assigned, based on business needs. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations. Perform other duties as assigned. Job Qualifications A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of similar size are required. An Associate's degree can take the place of 1 year of experience. High volume restaurant operations experience preferred. One year of supervisory experience is required. The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days. Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred. The ability to maintain discretion in handling confidential information. The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property, The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Working Conditions The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
$39k-50k yearly est. 14h ago