Kimpton Hotels & Restaurants jobs in Charlotte, NC

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do As a Security Officer your primary responsibility is to build a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection. Some of your responsibilities include: Patrol all areas of the property, and lock/unlock property entrances as required. Assist guests with room access; ADA access; safe lockouts, etc. Conduct daily physical hazard inspections, and monitor Closed Circuit Televisions, perimeter alarm system, duress (Area of Refuge) alarms, and fire life safety systems. Respond to accidents and contact EMS or coordinate first aid/CPR as required. Assist guests and employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks or other incidents. Diffuse guest and/or employee disturbances. Complete incident reports to document all Security/Loss Prevention related incidents. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality and release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, supporting departments to reach common goals (we're all family here!) Follow quality assurance expectations and standards. What You Bring Prior experience in Security Officer position or similar preferred. Ability to create and maintain an uplifting, welcoming, and safe environment! Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $19.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.

**Additional Information** **Job Number** 25164776 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP (***************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience * High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR * If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. Preferred * Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. CORE WORK ACTIVITIES Management of Event Operations associated with Banquets, Event Services * Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. * Leads shifts and actively participates in the servicing of events. * Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). * Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. * Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). * Attends pre-event/pre-convention meetings as needed to understand group needs. * Communicates critical information to the Banquet, Event Services and Event Technology teams. * Conducts room function inspections prior to each event to ensure the room is set according to specifications. * Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. * Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. * Maintains attendance log for Banquet, Event Service and Event Technology employees. * Manages departmental inventories and assets including par levels and maintenance of equipment. * Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). * Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. * Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. * Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) * Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. * Works with Event Planning team to verify flawless delivery of events. Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards * Verifies knowledge and understanding of OSHA regulations are up to date. * Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. * Participates in the development and implementation of corrective action plans. Providing Exceptional Customer Service * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints, seeking assistance from manager as necessary. * Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. * Meets and greets guests. * Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. Assisting in Human Resource Activities * Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. * Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. * Supports training when appropriate. * Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. * Schedules employees to ensure shift coverage and meet business demands and productivity goals. The hourly pay range for this position is $25.02 to $29.33. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description What Makes a McKibbon Guest Services Manager OEM? As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon's Guiding Principles . The Guest Service Manager is an OEM (Overtime Eligible Management) position. A Day in the Life: You will be responsible for assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance, budget and labor. You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously. You will anticipate guest needs and provide personalized service to enhance their experience. You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports. You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage. You will train all front desk staff as it relates to brand and company standards to maximize service culture. You will assist with sales and champion the Daily Sell Strategy. You will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay. You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company. You will inspect and ensure that safety and security standards are being maintained. You will handle guest complaints and concerns promptly, ensuring appropriate resolutions. You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables. You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance. You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders). You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests. You will cover Front Desk shifts as needed according to the budgeted Labor Plan. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements: Experience working in a hotel as a front desk representative (or equivalent) Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired) The ability to work weekends, holidays, and evenings The ability to ensure that hotel policies and brand standards are followed Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds. Ability to ensure that hotel policies, procedures and brand standards are followed. Maintain a high level of professionalism, trust and responsibility. Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation. Must excel in high-pressure, fast-paced environments. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Ideal Skills & Qualities: Excellent communication and problem-solving skills The skills and experience to lead a team to consistently deliver exceptional guest service Developing the leadership qualities of all staff Maintaining positive relationships with associates to drive associate satisfaction Knowledge of hotel management PMS systems. Ability to work under pressure and handle difficult situations professionally. Customer focused with a passion for providing exceptional service. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

**Additional Information** **Job Number** 25180103 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP (***************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job title: Maintenance Tech Reports to : Chief Engineer/Maintenance Manager Job purpose To maintain hotel property and equipment and to ensure that all guest rooms are in proper condition in accordance with company and brand standards. Responsibilities • Greet all guests in a welcoming and professional manner. • Respond to all maintenance calls/requests in a timely and professional manner. • Respond to guest requests in a friendly, timely and professional manner. • Check Hotel Service Pro for any scheduled or preventative maintenance. • Coordinate with the front office whenever it is necessary to place a room out of order. • Check all public areas to include restrooms, elevators and meeting rooms for burned out light bulbs. This should be done at the beginning and end of each shift. • Check all public areas and guest room corridors for any areas which required touch up or complete repaint. • Thorough knowledge of the proper use of all maintenance equipment. • Use proper safety equipment, per safety code/regulations, when utilizing maintenance equipment. • Ensure timely and accurate completion of all assigned projects. • Keep all storage areas and maintenance office neat, clean and orderly at all times. • Ensure that maintenance cart if neat, clean and orderly at all times. • Verify that all entry doors are functioning properly. • Verify that all elevators are functioning properly. • Check parking lot lighting for any light outages, report outages to Chief Engineer immediately. • Check parking lot, exterior of building and pool area for any maintenance issues that need to be addressed. • Conduct preventative maintenance as directed by the Chief Engineer. • Thoroughly follow preventative maintenance checklist when assigned preventative maintenance tasks. • Report any safety hazards to the Chief Engineer immediately. • Check pool chemicals on a daily basis or as instructed by management. • Complete any special projects as directed by management. Guest Relations • Is proactive and demonstrates a sense of urgency when dealing with guest concerns. • Is readily available and approachable to all guests. • Interact with guests on a frequent basis to obtain feedback about their experience. • Anticipate the needs of large groups or high profile guests in order to deliver flawless service. Team Interaction • Encourage and build mutual respect and cooperation among team members. • Communicate effectively with all property team members. • Respond in a timely manner to all members of the Management Team. • Be professional and courteous towards team members at all times. Company/Brand Policies & Procedures • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department. • Adhere to safety policies and procedures to ensure a safe working environment for all team members. Qualifications • High school diploma or equivalent. • At least 1 year maintenance experience in similar size property. • Basic painting skills. • Basic knowledge of plumbing, HVAC, electrical and kitchen equipment. • Ability to stand and walk for long periods of time. • Ability to push, pull, lift up to 70 pounds. • Ability to clearly communicate in basic English. • Able to professionally handle guest complaints. • Able to work effectively and efficiently with all departments. • Willing to work flexible hours to include weekends, holidays and late nights. • Maintain a professional appearance at all times. • Able to multitask and work in a fast paced environment. • MUST have a passion for providing “excellent” customer service experience. *And any other job function deemed appropriate by management*

Job Description What Makes a McKibbon Executive Housekeeper? As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the property's housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals while embodying McKibbon's Guiding Principles. A Day in the Life: Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring that all guest rooms, public areas, and facilities within the hotel are clean, well-maintained, and meet high-quality standards. Responsible for assisting with the overall performance of the property's housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor. Ensure that all cleaning supplies are company approved, and equipment is well-maintained and available as needed Lead, manage and motivate associates with positive engagement to deliver high level of service, guest satisfaction and associate retention. Execute the housekeeping training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service. Responsible for maintaining compliance and staying up to date on new initiatives for the brand and company. You will maintain positive relationships with associates to drive associate satisfaction. Monitor and ensure that safety and security standards are being maintained. Support guest experience and satisfaction. Conduct regular inspections of guest rooms, public spaces and back-of-house areas to ensure cleanliness and quality standards are consistently met. Coordinate with the front desk to ensure rooms are ready for check-in and respond to guest requests. Report to maintenance any needed room repairs or issues in a timely manner using the tools provided. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements: Previous housekeeping experience within a hotel. 3 years' minimum experience in a hotel manager/supervisor position (highly desired). Experience working with major brands like Marriot, Hilton, or Hyatt (highly desired). Knowledge of local and state compliance laws. The skills and experience to lead a team to consistently deliver exceptional guest service. Excellent communication and problem-solving skills. The ability to ensure that hotel policies and brand standards are followed. Attention to detail and high standards of cleanliness. Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds. Maintain a high level of professionalism, trust and responsibility. Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation. Must excel in high-pressure, fast-paced environments. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description This is a dual position that oversees the Hilton Garden Inn and Hampton Inn by Hilton in Charlotte Uptown. What Makes a McKibbon Hotel Food and Beverage Manager? As a key member of the hotel leadership team, the Food and Beverage Manager is accountable for the food and beverage outlets and meeting space. While the focus is to guide the operation of the food and beverage outlets, you also serve as the manager on duty during the evening, allowing for exposure to all aspects of the hotel operations. The food and beverage manager is committed to guest satisfaction and providing a great experience for all guests. A Day in the Life: • You will move throughout the facility and monitor the action of food prep and serving areas to ensure that associates are meeting food and beverage quality, brand, and service standards. • You will control the elements that determine profit and loss of the Food and Beverage operations. • You will work with the hotels' sales team to ensure that all meeting spaces are properly supplied and maintained. • You will coordinate with the Corporate Food and Beverage team in the planning of meals and menus. • You will work with the General Manager and Assistant General Manager on administrative duties, including tracking expenses, maintaining profitability, and invoice input. • You will work with the Corporate Food and Beverage team on product pricing, menus, and wine selection. • You will be responsible for restocking and replenishing the Pavilion Pantry. • You will be responsible for maintaining the inventory of the Food and Beverage Department, like budgeting, food costs, coding invoices, etc. Requirements • An Associates or Bachelor's Degree • 3 years' minimum experience in a beverage/food outlet • Experience in a supervisor or managerial position • Experience working at a hotel establishment (highly desired) • The ability to implement the established menu and service standards • The ability and drive to personify our culture in every interaction with guests and associates • The ability to perform initial and ongoing training of associates • The ability to deliver on the quality of service that guests deserve and expect Ideal Skills & Qualities: • The ability to communicate in a friendly manner with guests • The ability to create a fun and supportive working environment • Keeping up-to-date with local events and tailoring Food and Beverage operations to enhance guests' experience in the local community • A conscientious spirit and the drive to excel in every aspect of your duties • The creativity to enhance sales in the lounge and food outlets Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

**Additional Information** **Job Number** 25197138 **Job Category** Spa **Location** The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP (***************************************************************************************************************************************************************** **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Setting up and maintaining the breakfast bar in an attractive abundant looking, organized, clean and standardized presentation. • Taking inventory of food, beverages and supplies needed for each day • Ordering or purchasing food supplies • Preparing foods such as fresh fruit, coffee and juices • Setting up serving dishes/trays, utensils, cups and other products • Setting out/arranging cold food such as sweet rolls, muffins and cereal • Clearing and cleaning tables as they are vacated • Wiping up spills • Removing trash • Restocking self-service food and supplies as needed • Washing serving equipment and returning it to storage • Returns reusable food supplies to storage • Vacuums & sweeps carpets & floors • Mops floors • Dusts, brushes, polishes, & vacuums furniture • Dusts & cleans room decorations, appliances, & structural surfaces (e.g. wall fixtures, window sills, vents, etc.; using appropriate cleaners designated by immediate supervisor • Inspects areas for safety hazards & for the operating conditions of equipment • Reports lost & found articles, maintenance problems (common areas) to your immediate supervisor and maintenance • Providing excellent guest service • Wear proper clothing based on company policy and brand standard including non-slip shoes • Other duties as assigned Education/Experience • One year hostess experience in restaurant is required • Prior hospitality experience preferred • Customer Service experience • Knowledge of health department standards of food sanitation and safety practices Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are hiring a Sales Coordinator. Our Sales Coordinators are important to the hotel's success because they are a direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales coordinators today become tomorrow's sales managers and future Director of Sales! Key Role Responsibilities: Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication. Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail. Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO's, billing details, and other integral administrative aspects of the booking or execution of groups and events). Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group. As needed, gain knowledge of hotel's food and beverage products, pricing, presentation, and learn about the hotel's function space, audio visual, and any other details related to group and event success. Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties. Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position. Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals. Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth. Here are some reasons our associates like working for us: Our Benefits (applies to Full Time Associates Only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. We provide Revenue Management and Digital Marketing support as well as amazing training, growth opportunities and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties! Our company is huge proponents of training and development including our signature sales training - DST "Dynamic Sales Training" which all sales managers and Director of Sales attend in their first year in the company. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Why us? **Join Our GOLDEN OWL Team as a Line Cook!** A re you passionate about food and eager to showcase your culinary skills? We are looking for a dedicated and motivated **Line Cook** to join our vibrant Golden Owl restaurant team! **Responsibilities:** - Prepare and cook menu items according to recipes and quality standards - Ensure all dishes are prepared efficiently and accurately - Maintain a clean and organized workspace - Follow food safety and sanitation guidelines - Collaborate with kitchen staff to deliver exceptional dining experiences **Qualifications:** - Previous experience as a line cook or in a similar role preferred - Knowledge of food prep and cooking techniques - Ability to work in a fast-paced environment - Strong attention to detail and teamwork skills - Flexibility to work evenings, weekends, and holidays **We Offer:** - Competitive pay - Opportunities for growth and development - A fun and supportive work environment - EMployee Discounts Job Overview To ensure proper service from the front line through quality control, training of line cooks and ensure proper sanitation levels. Responsibilities Check all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner. Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods. Monitor the equipment maintenance and kitchen "clean as you go" policy to ensure strict adherence. Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers. Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs. Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures. Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of-stock items or possible shortages. Assist in keeping buffet stocked. Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables. Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP. Qualifications Education/Formal Training High school education or equivalent. Experience Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). Knowledge/Skills Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time. Periodic climbing required. Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day. Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. Continuous standing -during preparation, during service hours or during expediting, usually all day. Must be able to hear equipment timers and communicate with other staff. Must be able to see that product is prepared appropriately. Lifting, pushing, pulling and carrying. Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. Environment Inside 95% of 8 hours. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees.

The Director of Sales (DOS) develops and implements sales strategy of the hotel to ensure that occupancy, average daily rate and market share goals are achieved. The DOS will work directly with the Executive Team to identify specific strategies and tactics to drive revenue according to the hotel's seasonal demand. The DOS will work with Sonesta's Marketing, Revenue Management, and Sales teams to leverage national brand strategies at the local level. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Develop and maintain relationships with key clients in order to produce extended stay room sales by regularly selling hotel rooms through direct client contact at their place of business. Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Create room allocation and pricing strategies for all Local Negotiated Accounts, collaborate with the General Manager and Regional Revenue Manager for counsel as needed. Achieve budgeted revenues and personal/team sales goals, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan, and other assigned financial plans which support the overall objectives of the hotel. Produce regular reports and sales forecasts. Work as part of the senior leadership team of the hotel to positively impact the effectiveness of the operation of the hotel. If managing other Sales employees, hiring and evaluating the appropriate sales people for the hotel, directing the day-to-day activities of the team, planning, organizing and assigning work, developing and communicating strategies and goals. Create, train, and motivate those responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Advise staff of formal policies and procedures. Manage all human resources-related actions in accordance with Company rules and policies. Independently create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, and increase business volume during off-peak periods. Monitor sales activities and performance to ensure actual sales exceed the established revenue plan. Analyze current/potential market and sales trends. Coordinate all activities to maintain and increase revenue and market share through added business volume and increased rates. Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients. Develop and maintain positive relationships with officials and representatives of local community groups. In coordination with General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to the Corporate Communications as necessary. Prepare Weekly/Monthly reporting on account, individual, segment, and tier production. Act as “Manager on duty” as required. Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads. Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Bachelor's degree in Hotel Administration, Business Administration or related field preferred. Three years of previous hotel sales experience strongly preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Ability to prioritize and organize work assignments. Problem solving, reasoning, motivating, organizational and training abilities. Experience with Microsoft Office, Opera and Automated Sales Systems preferred. Ability to travel including some overnight travel is required. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 25 pounds. Frequently handling objects and equipment. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Cleans hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. • Strip linens from guest rooms and may assist with cleaning guest room. • Abides by the regulations set forth by the material safety data sheets when using chemicals.• Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment.• Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. • Collects soiled linens for laundering and receives and stores linen supplies in linen closet.• Cleans bathrooms and replenishes with supplies. • Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. • Washes walls, ceiling, and woodwork; washes windows, door panels, and sills.• Empties wastebaskets and empties and cleans ashtrays. Transports trash and waste to disposal area. • Takes the initiative to greet guests in a friendly and warm manner. • Available to work nights, weekends, and holidays as needed Education/Experience • High school diploma or GED preferred • Previous housekeeping experience preferred • Attention to detail • Previous customer service experience Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Prepare and serve drinks for guests in a professional, courteous, and timely manner, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: * Greet and welcome our guests and promptly serve them food and beverages. * Pour drinks, using standard pour according to specifications, receive and process orders in the POS system with accuracy. * Serve food and drinks to guests, along with filling orders for the servers. * Notify a manager if a guest is becoming intoxicated or rude to other guests. * Fill and clean ice bins, clean and empty trash cans, change kegs, stock beer and wine coolers. * Clean shelving, stainless steel, mixers, cups, blenders, and soda guns. * Follow uniform and grooming specifications. * Maintain cooperative communication with support crew and management. * Unpack deliveries and stock the bar. * We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring * 1 year of bartending experience is preferred. * Passion for crafting and personalizing guest experiences. * Excellent wine and spirits knowledge, great communication and presentation skills. * Knowledgeable of credit card and cash handling procedures, as well as recording accurate tip-out sheets, and calculating accurate bill amounts. * Food Handler and Alcohol Serving Certifications (if applicable). * Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $5.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include: Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. Ensure the completion of the desk agents' AM/PM checklist. Handle guest situations as they arise in a calm and professional manner. Be an expert in all employee duties to ensure you are "leading by example" in all that you do. Maintain professional contact via telephone with all other hotel departments. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. Counsel and coach employees when necessary, using accurate documentation and techniques. Ensure all employees complete their duties before departing, that they are posted at their stations on time. Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. Accountable for meeting or coming in under payroll and expense budgets. What You Bring 2 years of related experience in hospitality or similar industry. High School Diploma is preferred. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $20.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.

Why us? Work Where you Belong! Here we grow again! We are excited to add the lead maintainence engineer to our family here at the UNC Charlotte Marriott! We are conveniently located on the campus on UNC Charlotte in the heart of University City, just a quick ride from Uptown on the Blue Light Rail Line. We are passionate about being the best employer in the city. Sage Hotels vision is ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Make your mark at the quintessential spot in the University City, a true landmark location. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong. A Rewarding Experience: Opportunity to earn property incentives: upsell incentives, porterage, room service, and much more! Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Join us today! Job Overview Oversee department operations in absence Chief Engineer. Uphold and enforce safety standards. Supervise maintenance team, assign and delegate work orders and projects, inspect work as need. Provide regular feedback to maintenance team. Discuss and make suggestions regarding talent to Chief Engineer, challenges, and process improvements. Act as advisor to Chief Engineer and hotel management in areas of specialty. Perform department, office, business, and administrative duties as assigned. Train maintenance team. Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 and 2 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner. Responsibilities Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC. Perform all essential functions of a Maintenance Technician 1 and 2. Respond to and handle guest requests in a courteous, efficient, safe manner. Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms. Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities. Make rounds of the hotel property to ensure everything is in working order. Clean and maintain all equipment and work areas. Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased. Handle elevator breakdowns. Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program. Complete work order request forms on a daily and timely basis. Report any unsafe conditions to leadership. Qualifications Education/Formal Training High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction Experience Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance. Knowledge/Skills Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques, LED read-outs, meters, and computer screens. Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools. Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized. Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person. Must be able to lift 75lbs. throughout an 8-hour shift. Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs. May be required to drive. Environment Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Work in collaboration with restaurant management in crafting an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production. Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests. Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll. Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open. Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential. Monitor the cleanliness of the restaurant internally and externally. Coordinate kitchen cleanliness with Chef. Coordinate service area maintenance when necessary. Supervise all non-supervisory employees. Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. What You Bring 1 year of experience in a similar supervisory role is preferred. Passion for crafting and personalizing guest experiences. Highly motivated and flexible, with the ability to take initiative. Food Handler and Alcohol Awareness Certifications (if applicable). Able to prioritize multiple tasks in a dynamic environment. Able to learn, retain, and present product, menu, and allergy information to guests. Knowledge of or ability to learn the restaurant point-of-sale system. Excellent communication and presentation skills. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $19.00 We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.