Kimpton Hotels & Restaurants jobs in Cleveland, OH

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring High school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-JO1 Hilton Cleveland Downtown is looking for a Security Officer to join the Team! Located in the heart of the city and connected to the Huntington Convention Center, Hilton Cleveland Downtown offers stunning views of Lake Erie and the skyline from sleek, modern guest rooms. It features top-tier amenities including an indoor pool, fitness center, and multiple dining venues like The Burnham Restaurant and Bar 32. With easy access to the Rock & Roll Hall of Fame, sports venues, and entertainment districts, this is more than a workplace-it's a destination. Classification\: Full-Time Shift: 2nd shift (2\:00pm - 10\:30pm) - must be available to weekdays, weekends, and holidays. Pay Rate\: The pay rate for this role is $20.50 and is based on applicable and specialized experience and location. Want to learn more? Hotel Website, Instagram, Facebook What will I be doing? As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Initiates preliminary investigations into incidents, as needed Writes reports and ensures accuracy of necessary documentation, as needed Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner

Job DescriptionWe're searching for an enthusiastic, hardworking laundry attendant committed to providing our guests with an exceptional stay at our hotel. Our laundry attendants perform a variety of tasks such as washing, ironing, pressing, and folding linens and should be comfortable talking with guests and making them feel at ease. Ideally, you have experience with industrial washing products and the capacity to lift 20 pounds or more regularly. If you're friendly, reliable, and take pride in a job well done, apply now!Responsibilities: Sort all linens to identify stains and treat stains with proper cleaning products and methods Remove garments and lines after each wash cycle and dry according to specific manufacturer instructions Inspect laundry equipment visually and report any maintenance issues to the building management Ensure all cleaning supplies are in stock and indicate any shortages to the general manager Put all laundry in a washing machine and follow the manufacturer's directions for adding the cleaning chemicals Qualifications: Hard worker with strong time management, organizational, and communication skills Must have graduated high school or received an equivalent certification At least 1 year of experience as a laundry attendant, housekeeper or similar role preferred This position requires the ability to lift 20 or more pounds regularly Strong knowledge of commercial cleaning techniques and products About Company We're off I-271, four miles from the North Chagrin Nature Center. The Cleveland Museum of Art, the Severance Hall concert venue, and the shore of Lake Erie are all within 10 miles. Downtown Cleveland is 20 miles away.

Are you a friendly and courteous professional dedicated to providing guests with an exceptional dining experience? You could be an excellent server at our busy restaurant. We need someone with a positive attitude toward customer service and a warm smile to set the tone for our guests to enjoy their dining experience with us. You will serve our guests at the restaurant by ensuring they are seated promptly, their orders are taken, prepared, and served on time, and that tables are cleaned and ready for the next guests. Our ideal candidate maintains a cheerful and polite demeanor toward both guests and coworkers. Consider applying today if you are punctual, responsible, and enjoy interacting with others!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Sales Incentive Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout EOE/AA/Disabled/Veterans The Hilton Cleveland is seeking a Senior Sales Manager to join our team following a recent retirement. In this exciting role, you'll take the lead in managing group business ranging from 100-1,199 peak rooms, with opportunities to drive revenue through meeting space and food & beverage sales. As a key member of our team, you'll have the chance to build strong client relationships, create impactful experiences, and contribute to the continued success of our iconic hotel in the heart of downtown Cleveland. What We're Looking For Minimum Requirements: 3+ years of hotel group sales experience Strong understanding of hotel sales processes with a hunger to grow and collaborate Comfortable engaging directly with decision makers; strong critical thinking skills Passion for sales, achieving targets, and exceeding objectives Preferred Qualifications: Large, Big box hotel experience (500+ rooms and 40,000+ sq. ft. of convention space) is preferred Familiarity with Delphi.fdc/Salesforce Prior experience with Hilton processes and programs What Will I Be Doing? A Senior Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers. Hilton is looking for dynamic individuals who are well rounded and business minded. The sales office in a hotel is a fast paced, everchanging environment and is a true launching pad for those who aspire to grow their careers in hospitality. Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. POSITION STATEMENT This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market. Customer and Account Management\: Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel. Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market. Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs. Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. Prospecting\: Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals. Create and execute plan to shift share from your competitors. Engage in outside sales activities to uncover needs, build relationships and to win new business. Negotiations\: Negotiate contracts and commission agreements with end user customers and intermediaries. Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. #LI-JW1

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn️ family.

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Hotels Limited The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Position Overview The Events Manager is responsible for planning, organizing, and executing various types of events, ranging from corporate conferences and product launches to weddings and parties. Their role involves overseeing all aspects of event planning, from initial concept development to post-event evaluation. Essential Functions and Responsibilities Responsible for preparing all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience At least 2 years of related experience required. Excellent written and oral communication skills. Ability to work independently (and in a team). Work Conditions & Physical Demands Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment. Able to work independently or as a team member and support managers with special projects. Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Values We Seek Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together. Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved. Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions. Expected Hours of Work & Travel Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings. EOE/Disabled/Veterans Statement We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review. This company is an equal opportunity employer. frnch1

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards Assess inventory of, assign for cleaning and inspect rooms Verify and report status and/or discrepancies of rooms Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas Perform Room Attendant and/or Houseperson duties, as needed Assist in performance evaluations of Room Attendants and Housepersons, as needed Respond to special guest requests in a timely, friendly and efficient manner What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Lead programs for kids, youth, adults, families, and group activities, such as snorkeling, kayaking, underwater photography and videography, botanic park (terrestrial) tours, sustainable living lessons, arts & crafts, etc. Explain and promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Demonstrate knowledge of local and cultural heritage. Prepare for each activity, ensuring that the co-naturalist or attendant is also prepared with any necessary materials, and guiding the group at all times. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Visually inspect tools, equipment, or machines; move over sloping, uneven, or slippery surfaces; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Bachelors' degree from an accredited university or college in the Environmental Sciences or equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Lifeguard Certification Water Safety Certification CPR Certification Oxygen Certification Epi-pen Certification First Aid Certification Food Safety Certification Clean Drivers Abstract Any certification or training required by local and state agencies. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Hilton Cleveland Downtown is looking for their next Pastry Cook to join their pastry team! Check us out\: Hilton Cleveland Downtown | Dine & Drink Soaring 32 stories with stunning views of Lake Erie, Hilton Cleveland Downtown is located in the heart of downtown with 600 modern guest rooms, and upscale amenities like an indoor pool and rooftop bar. Connected to the Convention Center, it's just steps from Cleveland's key nightlife & entertainment district. The Hilton Cleveland Downtown provides a dynamic and professional setting for team members to grow their hospitality careers. The ideal candidate will have a minimum of 2 years of professional experience within a commercial kitchen environment. They must demonstrate the ability to follow directions and guidance from the Executive Pastry Chef to maintain their high standards of quality and presentation. A flexible schedule and open availability, passion for food and willingness to grow is essential! Pay Rate $20.99 an hour What will I be doing? As a Pastry Cook, you would be responsible creating, preparing, producing and baking all pastries, breads, rolls and desserts for food and beverage outlets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare pastry food items according to designated recipes and quality standards Support the Executive Pastry Chef in the execution and delivery of the restaurant and banquet desserts Maintain cleanliness and comply with food sanitation standards Stock, maintain and ensure proper storage and refrigeration of an adequate supply of all prepared product Practice correct food handling and food storage procedures according to federal, state, local and company regulations Display and set baked products on mobile carts according to specifications Prepare daily requisitions for supplies and food items The Benefits Access to Daily Pay Medical Insurance Coverage Best-in-Class Paid Time Off (PTO) 401k plan Hilton Discounted Travel and more! EOE/AA/Disabled/Veterans

Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software), serving as the point of contact for clients and vendors, or acting as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event), our Property Administrative Specialists get the job done. They are critical to ensure smooth operations throughout the entire hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Concord Hospitality is seeking an Director of Operations (PM) to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive. Key Responsibilities: * Lead and support department heads to ensure operational goals are met and aligned with brand standards * Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively * Review guest feedback and implement action plans to continually improve satisfaction scores * Respond to guest concerns with professionalism, ensuring quick and effective resolution * Stay visible on property and engage with guests to gather feedback and strengthen relationships * Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups * Support HR processes including hiring, training, performance coaching, and policy compliance * Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance Qualifications: * Previous hotel leadership experience in operations, rooms, or front office management (Hyatt Preferred) * Strong leadership, communication, and problem-solving skills * Proven ability to analyze data, manage budgets, and drive results * Commitment to guest-first and associate-first culture Why Join Concord? We offer competitive wages and a comprehensive benefits package for full-time associates, including: * Medical, dental, vision, life, and disability insurance * 401(k) with company match * Tuition assistance * Discounted hotel stays * Extensive training and career development opportunities Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN. At Concord, you can enjoy a workplace where you are valued, supported, and encouraged to grow. Inspire greatness in your team Encourage and support team members to reach their full potential Create a work environment that is a Great Place to Work for ALL Lead with integrity, transparency, respect, and professionalism Care for your team, and their families We are Concord! We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

Assist incoming and outgoing guests in transporting luggage to and from guest rooms. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: * Be charming by being approachable, having confidence and showing respect. * Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. * Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS * Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. PEOPLE * Promote team work and quality service through daily communications and coordination with other departments. GUEST EXPERIENCE * Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. * Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request. RESPONSIBLE BUSINESS * May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. * Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: * Carrying, pushing, or lifting items weighing up to 100 pounds * Moving about the public areas * Handling objects such as luggage * Bending, stooping, kneeling Other: * Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. * Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. * May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

EOE/AA/Disabled/Veterans The Hilton Cleveland Downtown is looking for a dynamic bartender to join their Food & Beverage team! The hotel has 600 guest rooms, over 45k square footage of event space, and 4 outlets. Eliot's Bar, named for famed Clevelander and prohibitionist Eliot Ness, offers an all-day dining menu alongside creative cocktails, wine and beer in a comfortable, relaxed setting on the second floor. The ideal candidate has at least 2 years of bartending experience. Prior hotel experience preferred but not required. Seeking someone who has strong beverage knowledge, an engaging personality and can multi-task well. Shift Pattern\: Open availability to work the PM shift between the hours of 1pm and close. Must be able to work nights, weekends, and holidays. The Benefits - Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including\: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Bartender, you would be responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner Mix and garnish beverages according to recipe and portion control standards Present and serve beverages to guests Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce Cut, store and ensure product quality of all beverage-related perishables Respond professionally to inebriated guests, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Sales Coordinators are vital to the success of our hotel, serving as the direct link between the front desk and the sales team. In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. At Concord, we believe in promotion from within-many of our Sales Coordinators grow into Sales Managers and even future Directors of Sales! Responsibilities: * Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers. * Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings. * Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams. * Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details. * Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals. * Participate in meetings, conference calls, reporting, and training sessions as required. * Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success. * Take ownership of career development by pursuing training and growth opportunities. Qualifications: * Prior hospitality or sales support experience preferred. * Strong organizational skills with keen attention to detail. * Excellent communication and interpersonal abilities. * Proficiency with digital sales systems or willingness to learn. * Ability to multitask and manage time effectively in a fast-paced environment. * Team-oriented mindset with a proactive and professional approach. Benefits (Full-Time Associates Only): * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? Our culture is built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN-which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our "Associate First" policy is a way of life. We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.

Additional Information: This hotel is owned and operated by an independent franchisee, Savour Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Position Overview Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. Essential Functions and Responsibilities Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Conducts performance reviews for managers and associates in Sales Department. Performs progressive discipline documents and delivers as needed. Executes and supports the company's Customer Service Standards and property's Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event. Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relations Required Education and Experience Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred At least 5 years of related experience required. Excellent written and oral communication skills. Ability to work independently (and in a team). Work Conditions & Physical Demands Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment. Able to work independently or as a team member and support managers with special projects. Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This company is an equal opportunity employer. frnch1

**Additional Information** **Job Number** 25187705 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States, 44113VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $19.67-$19.67 per hour **POSITION SUMMARY** Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.